SAS Residence & Hotel, Dhahran - Formerly Radisson Blu
Al Khobar
26.30386400,
50.17431000
,
Jamaluddin Al Afaghani Street And 18 B, Al Olaya District, Po Box 31732
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Summary of reviewsSAS Residence & Hotel, Dhahran - Formerly Radisson Blu enjoys a sterling reputation for its superb location, excellent amenities and family-friendly environment, making it a popular choice for both leisure and business travelers. Guests find the hotel's proximity to Al Dhahran Mall, Al Rashid Mall, various restaurants, cafes and medical centers highly convenient. The strategic location offers easy access to business hubs and tourist attractions in Dhahran and Al Khobar, adding to its appeal. The surrounding area is vibrant and safe, while the hotel's peaceful and comfortable environment, clean and spacious apartments and well-organized layout further enhance its attractiveness.
Breakfast receives praise for its quality and freshness with bespoke dishes like omelets and shakshuka particularly appreciated. However, guests note a lack of variety and occasional overcrowding in the dining area. Dinner feedback is mixed with the Ramadan Iftar standing out, though the overall dinner menu could use more diversity. Customizable orders, such as pizza or eggs, are a positive aspect. Still, the restaurant's location and limited operating hours, along with inconsistent room service, can be a drawback.
Room accommodations are favorably received, especially the upgraded, spacious apartments with multiple bedrooms, fully equipped kitchens and occasionally, maid's rooms. Cleanliness is generally praised, boosting the comfort and beauty of the rooms. Yet, smaller standard rooms and some maintenance issues receive criticism. The hotel is noted for its effective room upgrades, making it an ideal choice for extended stays and family accommodations.
Regarding cleanliness, the hotel mostly impresses with its tidy and well-maintained environment. Occasional issues like unclean beddings and superficial cleaning efforts suggest room for improvement. Nonetheless, the staff's cooperation and friendly demeanor contribute to a welcoming atmosphere.
The staff at SAS Residence & Hotel, Dhahran - Formerly Radisson Blu earns significant commendation for their professionalism, politeness and efficiency, particularly the reception team. The quick response to requests and overall courteous behavior of the staff add to the pleasant guest experience, despite a few isolated incidents of delays.
Wi-Fi services receive mixed reviews. While many guests report strong, stable connections suited for work, others experience weak signals and frequent disconnections, indicating the need for improvements. Nevertheless, the availability of free Wi-Fi and responsive service enhance the overall convenience.
The gym is generally well-maintained and equipped, though some guests find the equipment outdated and in need of maintenance. The gender-specific schedule and separate swimming pool are commendable features, balancing the feedback.
The pool's private booking system is highly appreciated, offering exclusivity and privacy. Although some guests encounter limited availability and maintenance closures, the concept of reserving the pool for family use remains a highlight.
Parking gets mixed reviews with secure and shaded spaces appreciated, though the limited number of spots, particularly at night and narrow spaces pose challenges. Expanding parking facilities would significantly enhance the guest experience.
Finally, the hotel excels as a family-friendly destination with its spacious family rooms, private pool sessions and child-friendly amenities like a heated family pool and kids' pool. The well-equipped kitchens and family suites provide convenience and comfort. The location and pricing are favorable for family trips and the hotel ensures a secure environment for children, making SAS Residence & Hotel, Dhahran - Formerly Radisson Blu a highly recommended choice for families.
Categories
Breakfast receives praise for its quality and freshness with bespoke dishes like omelets and shakshuka particularly appreciated. However, guests note a lack of variety and occasional overcrowding in the dining area. Dinner feedback is mixed with the Ramadan Iftar standing out, though the overall dinner menu could use more diversity. Customizable orders, such as pizza or eggs, are a positive aspect. Still, the restaurant's location and limited operating hours, along with inconsistent room service, can be a drawback.
Room accommodations are favorably received, especially the upgraded, spacious apartments with multiple bedrooms, fully equipped kitchens and occasionally, maid's rooms. Cleanliness is generally praised, boosting the comfort and beauty of the rooms. Yet, smaller standard rooms and some maintenance issues receive criticism. The hotel is noted for its effective room upgrades, making it an ideal choice for extended stays and family accommodations.
Regarding cleanliness, the hotel mostly impresses with its tidy and well-maintained environment. Occasional issues like unclean beddings and superficial cleaning efforts suggest room for improvement. Nonetheless, the staff's cooperation and friendly demeanor contribute to a welcoming atmosphere.
The staff at SAS Residence & Hotel, Dhahran - Formerly Radisson Blu earns significant commendation for their professionalism, politeness and efficiency, particularly the reception team. The quick response to requests and overall courteous behavior of the staff add to the pleasant guest experience, despite a few isolated incidents of delays.
Wi-Fi services receive mixed reviews. While many guests report strong, stable connections suited for work, others experience weak signals and frequent disconnections, indicating the need for improvements. Nevertheless, the availability of free Wi-Fi and responsive service enhance the overall convenience.
The gym is generally well-maintained and equipped, though some guests find the equipment outdated and in need of maintenance. The gender-specific schedule and separate swimming pool are commendable features, balancing the feedback.
The pool's private booking system is highly appreciated, offering exclusivity and privacy. Although some guests encounter limited availability and maintenance closures, the concept of reserving the pool for family use remains a highlight.
Parking gets mixed reviews with secure and shaded spaces appreciated, though the limited number of spots, particularly at night and narrow spaces pose challenges. Expanding parking facilities would significantly enhance the guest experience.
Finally, the hotel excels as a family-friendly destination with its spacious family rooms, private pool sessions and child-friendly amenities like a heated family pool and kids' pool. The well-equipped kitchens and family suites provide convenience and comfort. The location and pricing are favorable for family trips and the hotel ensures a secure environment for children, making SAS Residence & Hotel, Dhahran - Formerly Radisson Blu a highly recommended choice for families.
Hotel Taking Steps Towards Sustainability
This hotel showcases green practices by significantly reducing energy consumption through high-efficiency appliances and LED lighting. It also uses a rainwater harvesting system for irrigation and has a dedicated green team.
Certifications:
Green Key (greenkey.global)
Answers last updated by our editors
Accessible Hotel
SAS Residence & Hotel, Dhahran - Formerly Radisson Blu offers wheelchair access and general accessibility features.
Hotel with Indoor Pool
The indoor pool is part of an extensive wellness area that includes a hot tub, gym, sauna, and steam room. Guests are advised that prior reservation is needed to use the swimming pool facilities.
Hotel with Heated Pool
The hotel provides a heated swimming pool, which is also an indoor pool. Guests can utilize this facility as part of the hotel's recreational offerings that include a spa, steam room, and sauna.
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
About SAS Residence & Hotel, Dhahran - Formerly Radisson Blu
License: 10000932
Guest Reviews
Location
Additionally, the hotel's location provides easy access to key business entities and tourist attractions within Dhahran and Al Khobar. Guests appreciate the short drive to the corniche and other significant landmarks, underscoring the hotel's central position within the city.
The surrounding area is described as vibrant and safe with the hotel itself offering a peaceful and comfortable environment. Visitors also find the hotel's layout, where different buildings house various services, to be practical and well-organized, further adding to the convenience.
Overall, guests consistently highlight the hotel's prime and easily accessible location, cleanliness, spacious apartments and comprehensive services, making it a favored choice for both leisure and business travelers.
Breakfast
However, a recurring theme in the reviews was the limited variety and lack of diversity in the breakfast options. Many guests felt the breakfast selection was not extensive enough and did not meet their expectations, especially for a hotel of this caliber. Some guests also mentioned the breakfast space being too small and crowded, leading to a lack of available tables and an overall disappointing experience. The breakfast area was sometimes reported as unclean and poorly organized with instances of dirty tables, empty food plates and insufficient staffing.
Overall, while some guests enjoyed a good breakfast experience, others felt that there were significant areas for improvement, particularly regarding the variety, space and organization of the breakfast service.
Dinner
One positive aspect is that guests can request additional items like pizza or eggs prepared to their preferences. However, several comments point to the restaurant's less-than-ideal location beside the reception. The place tends to be crowded with a notable wait time and the frequent unavailability of tables.
Another recurring concern is the timing for dinner service, which ends at 10:00 PM, a limitation that inconveniences some guests. Room service also falls short with reports of cold and subpar food delivered at a high price. Additionally, guests find the food service slow and the restaurant's closing hours too early.
Moreover, the lack of vegetarian options and the difference in menu offerings between the restaurant and actual availability further detract from the dining experience. Despite these drawbacks, the possibility of customizing certain food orders provides a redeeming factor for the hotel's dinner service.
Rooms
However, not all feedback is glowing. A frequent complaint is the small size of many standard rooms and bathrooms, often described as cramped and uncomfortable. Some guests also faced issues with the cleanliness of the beddings and room maintenance. Additionally, service aspects like room service and cleaning staff received mixed feedback, pointing to delays and unhelpful encounters.
Despite these issues, the hotel excels in providing room upgrades, which greatly enhance the stay for many visitors. Spacious and well-furnished apartments with all necessary amenities make it a preferred choice for extended stays. The combination of spacious rooms and the overall amenities makes Radisson Blu Residence a solid option for families and those in need of apartment-style accommodations.
Beds
However, several reviews pointed out significant areas for improvement. A recurring issue was the cleanliness of bed sheets with multiple guests mentioning dirty or unclean sheets and bed covers. There were also complaints about the mattresses being uncomfortable with descriptions ranging from hard to below average and worn out. Many guests were dissatisfied with the pillows, often finding them too soft or uncomfortable.
The size of the beds was another concern with mentions of beds being small or very narrow, which detracted from overall comfort. There were also specific issues such as an itchy or hypersensitive reaction to sheets and unpleasant smells from the bedding.
Despite commendations about the comfort level, the mixed feedback suggests that the hotel may need to address both cleanliness and the quality of bedding to ensure a consistent and pleasant experience for all guests.
Cleanliness
However, there are notable concerns that the hotel must address. Several guests reported issues with unclean beddings, poorly maintained furniture and superficial cleaning efforts. The presence of unpleasant smells and cigarette odors in certain areas was also mentioned. Additionally, areas like the hallways and bathrooms sometimes failed to meet cleanliness expectations and maintenance issues with air conditioning and other amenities were pointed out.
In summary, Radisson Blu Residence in Dhahran generally maintains a clean and comfortable environment, but improvement is needed in some areas to fully meet guests' cleanliness standards.
Staff
The hotel staff are consistently described as helpful, cooperative and accommodating with several reviews highlighting their quick response to requests and the thoroughness of their housekeeping. The crew, extending beyond the reception to the restaurant and lobby, receives commendations for their courteous behavior and attention to detail.
Guests appreciate the exemplary hospitality and refined conduct of the employees, which contributes to an overall seamless and pleasant stay experience. However, a few reviews have noted occasional lapses in promptness and professionalism. Despite these isolated incidents, the general consensus points to a dedicated team that endeavors to provide a positive and memorable experience for all visitors.
Wi-Fi
Conversely, some reviews indicate areas for improvement. Several guests reported weak signals, slow speeds and frequent disconnections, suggesting that the internet service could benefit from upgrades. However, the presence of free Wi-Fi and comfortable workspaces add to the convenience, making the overall experience positive despite occasional connectivity issues.
In summary, while the Wi-Fi at SAS Residence & Hotel, Dhahran - Formerly Radisson Blu receives substantial praise for its strength and reliability, there are occasional lapses in speed and stability that the hotel might need to address for an even better guest experience.
Gym
However, some guests express disappointment with the gym, mentioning that the equipment is very old and obsolete, needing urgent maintenance. The unavailability of the gym at certain times and instances of unfriendly staff also detract from the experience for some visitors. Despite these drawbacks, the dedicated health club overall manages to add value to the hotel's amenities.
Pool
The pool is considered a great amenity alongside the gym and the option for a heated, indoor pool adds to its appeal. However, several concerns have been raised regarding the pool's maintenance and availability. Common complaints include the pool being fully booked, limited operating hours and occasional closures for maintenance. The lack of a lifeguard and inadequate parking spaces are also noted issues.
Despite these drawbacks, the private booking system remains a highlight for many, offering a refreshing and unique way to enjoy the pool in a quiet and exclusive setting.
Parking
However, the parking capacity often falls short of guests' needs. Many reviews highlight that the number of parking spaces is limited and insufficient, especially for the size of the hotel. The scarcity of spots is more pronounced at night with some guests finding it difficult to secure a space upon late arrival. The parking spaces themselves are often described as narrow, small and overcrowded, posing challenges for larger vehicles.
Despite these issues, guests have noted the positive aspects such as the security of the parking area and its geometric organization. However, expanding the parking facilities and addressing the limited availability would significantly enhance the overall guest experience.
Family
The family rooms are spacious, well-furnished and perfect for both small and large families. The hotel also provides additional rooms for maids, adding to its appeal for extended family stays. Families can book private pool sessions, ensuring exclusive and enjoyable swim time in a secure and calm setting. The presence of a heated family pool and a separate kids pool further adds to the child-friendly atmosphere.
Besides the swimming facilities, the residence features well-organized family activities and indoor entertainment for kids, ensuring that younger guests are kept engaged and happy. The family suites are notably expansive, offering enough room for large gatherings, while the well-equipped kitchens make it convenient for families to prepare their own meals.
The hotel's location and pricing are also highlighted as suitable for family trips, offering good value for the quality of stay. Privacy and safety are key components of the accommodation, making it a secure environment for children. Despite a few mentions of noise and room size, the overall feedback is overwhelmingly positive with many guests highly recommending the SAS Residence & Hotel, Dhahran - Formerly Radisson Blu for families.
In summary, this hotel provides an excellent blend of comfort, safety and family-oriented amenities, earning it a reputation as one of the best family-friendly places in Al Khobar.
4 Star
The residence is highly regarded for ensuring privacy and independence, offering all necessary services and amenities that tourists expect. Guests frequently note that their stays were beautiful and comfortable, recommending the hotel without hesitation. Some even feel that the property deserves a five-star rating despite being classified as a four-star hotel.
However, there are a few areas with room for improvement. Some guests felt that the breakfast did not meet the high standards of a four-star hotel and there were occasional mentions of cleanliness issues. Despite these minor drawbacks, the Radisson Blu Residence in Dhahran is largely seen as a luxurious and well-maintained option that meets and sometimes exceeds the expectations of a four-star hotel stay.
Business
Many reviews commend the hotel for being fitting for both short-term stays and longer business visits with the room sizes being sufficient for solo travelers. The service is consistently up to business standards with receptionists, particularly Mr. Naif, noted for their patience and friendliness.
The hotel's WiFi is reliable, which is crucial for work-related tasks. Ease of check-in and check-out processes enhances convenience, an essential aspect for busy business schedules. Despite suggestions for facility expansion, the SAS Residence & Hotel, Dhahran - Formerly Radisson Blu continues to be recommended for business functions and trips with its professional and responsive staff handling clients efficiently.
Accessible
Indoor Pool
Yes, SAS Residence & Hotel, Dhahran - Formerly Radisson Blu has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at SAS Residence & Hotel, Dhahran - Formerly Radisson Blu.
No, SAS Residence & Hotel, Dhahran - Formerly Radisson Blu doesn't allow dogs.
Yes, parking facilities are available at SAS Residence & Hotel, Dhahran - Formerly Radisson Blu.
Yes, SAS Residence & Hotel, Dhahran - Formerly Radisson Blu has a gym.
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