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Summary of reviewsMercure Ismailia Forsan Island is notable for its exceptional location, beautifully nestled by the picturesque Suez Canal and Lake Timsah, providing guests with breathtaking views and a serene atmosphere. The expansive green areas and gardens contribute to a tranquil environment, making it a standout destination in Ismailia. The hotel's proximity to both the canal and beach enhances its appeal further.
Guests generally appreciate the hotel's breakfast for its variety, with specific praise for the egg station. However, there are mixed reviews regarding the diversity and quality of the breakfast offerings, suggesting room for improvement to meet the luxury hotel's standards.
Room accommodations receive positive feedback for tasteful furnishings, spaciousness, and comfort, particularly the newly renovated rooms on the 1st floor. Despite some minor issues with cleanliness and maintenance, such as carpets and air conditioning, the rooms are mostly well-regarded for their stunning views and cozy ambiance.
Cleanliness across the hotel garners mixed opinions, though many guests commend the establishment for its cozy environment and excellent service. Specific staff members, such as Mr. Hamed and Ms. Selvia, are praised for their professional and attentive service, contributing significantly to the hotel's welcoming atmosphere.
The staff at Mercure Ismailia Forsan Island are consistently praised for their warmth, professionalism, and helpfulness, creating a family-like atmosphere that enhances the guest experience. Names like Mr. Ibrahim, Silvia, Ms. Selvia, Mr. Hasan, and Ahmed are frequently mentioned for their exemplary service, leaving guests feeling well-cared-for during their stay.
The hotel's pool area and its surrounding garden provide a pleasant setting for relaxation, although the pool's small size and occasional crowding are noted drawbacks. Despite these challenges, the enchanting views and courteous staff contribute to a delightful experience for those seeking a peaceful environment.
Overall, Mercure Ismailia Forsan Island excels in location and service, offering a unique and relaxing stay with room for enhancements in areas such as breakfast variety, cleanliness, and pool amenities.
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