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Hôtel Souani ( Al Hoceima Bay)

Al Hoceima , Plage Sfiha Ajdir, 32000 (Show on Map)

6.5

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHôtel Souani (Al Hoceima Bay) is ideally situated in a peaceful, picturesque location, close to the serene Sfiha beach and other clean, uncrowded beaches like Souani and Isli. The convenience of being near both the vibrant city center of Al Hoceima and the airport makes it advantageous for all types of travelers. Guests particularly enjoy the tranquil surroundings, stunning mountain and beach landscapes and panoramic sea views from their cozy balconies. The hotel extends its charm with amenities such as a clean pool and delicious food offerings at its on-site restaurant.

Breakfast at the hotel receives commendations for its variety and the quality of some items, like fresh msemmen and croissants. Many appreciate the hearty options available and the breakfast service staff earns consistent praise for their helpfulness. However, some guests feel the breakfast buffet could benefit from more variety and higher-quality options in line with a four-star standard. Dinner, on the other hand, enjoys better overall feedback with consistently good quality food and excellent service, though improvements in menu variety and pricing are desired.

The hotel rooms are mixed in reviews, often praised for being clean, spacious and equipped with quality bedding that ensures a comfortable stay. Stunning views from balconies add to the positive experience. However, issues such as limited room size, maintenance problems and infrequent cleaning detract from some guests' satisfaction. Similarly, the hotel’s cleanliness is well-regarded in certain areas but requires improvement in places like the hallways and bathrooms.

The hotel staff is generally seen as friendly, welcoming and professional, particularly in the dining and reception areas. They are described as attentive and helpful, often enhancing the stay for many guests. Nonetheless, inconsistencies in professionalism and responsiveness at the front desk are noted, indicating a need for standardized staff training to ensure consistent guest experiences.

Complaints about weak and inconsistent wifi are frequent, particularly in guest rooms, calling for substantial improvements given modern travelers' reliance on internet connectivity. The pool, though praised for its clean condition by some, is found to be too small and inadequately maintained for a hotel of this size and rating with issues such as broken tiles and poor hygiene standards.

Parking facilities are considered a significant advantage—being free, private, spacious and secure—but the distance from the hotel itself can be inconvenient for some guests. The quality of the beds likewise receives mixed reviews; while many find them very comfortable, issues such as bed bugs and uncomfortable extra beds require attention.

In summary, Hôtel Souani provides a largely pleasant and tranquil experience in a scenic location with friendly staff and good food offerings. However, several areas, including room maintenance, breakfast variety, wifi connectivity and pool condition, need improvement to fully meet four-star hotel standards.
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Family Friendly Hotel

This hotel offers direct beach access and welcomes pets, making it suitable for families with animals. It's ideal for relaxation and beach activities.

Hotel with Swimming Pool

This hotel has a swimming pool and is well-regarded for its location and overall guest experience. The pool area complements its seaside setting.

Outdoor Pool

Location of the pool: Outdoor pool

Is it a pool of special type?

Separate shallow children's pool

Answers last updated by Hôtel Souani ( Al Hoceima Bay)

Hotel with Parking

This hotel offers parking, which is a valuable amenity for guests with vehicles. Having parking available simplifies travel and adds convenience.

Hotel with Outdoor Pool

Located in Al Hoceima Bay, this hotel offers an outdoor pool. It provides comfortable accommodations with a terrace/patio, making it suitable for a relaxing stay.

Romantic Hotel

Business Hotel

4-Star Hotel

Room Types

Standard Single Room All rooms are air-conditioned and include a TV with satellite channels. You will have views of the sea or mountains.

Standard Double Room All rooms are air-conditioned and include a TV with satellite channels. You will have views of the sea or mountains.

About Hôtel Souani ( Al Hoceima Bay)

License: 32000HT0866

Guest Reviews

6.5

Rated

Location

Nestled in a magnificent geographical location, Hôtel Souani shines with its proximity to the serene Sfiha beach, just a short walk away. Situated in a quiet area, this hotel offers a peaceful retreat ideal for rest and relaxation. Guests often praise the tranquil surroundings and the pleasant views, which include stunning mountain and beach landscapes.

The hotel’s location is not only close to nature but also conveniently near the vibrant city center of Al Hoceima and the airport, making it a practical choice for travelers. Various beautiful beaches like Souani and Isli are easily accessible, adding to the appeal for beach lovers. The proximity to these uncrowded, calm beaches enhances the hotel's allure, providing visitors with ample opportunities for seaside fun and relaxation.

Moreover, the nearby restaurants, primarily beach establishments, are within easy reach, adding to the convenience. The hotel itself boasts excellent amenities such as a clean, comfortable room with a cozy balcony offering a panoramic sea view, along with a great pool and delicious food at its restaurant.

In summary, Hôtel Souani stands out for its excellent, peaceful location close to both natural beauty and essential amenities. Whether for a quiet getaway or a convenient base to explore the Al Hoceima Bay area, it promises a beautifully serene experience.

Breakfast

Guests' reviews of the breakfast at Hôtel Souani (Al Hoceima Bay) are mixed but lean positively. Many guests appreciated the varied and delicious breakfast buffet, noting it offered plentiful and hearty options, including fresh msemmen and fantastic croissants. The morning brunch, described as excellent with good products, received high praise and several reviews highlighted the good service and extensive selection available.

On the other hand, some guests felt that the breakfast lacked variety and noted that it remained the same throughout their stay. There were criticisms of poor quality and limited choices with some describing the breakfast as basic and mediocre. Issues such as the absence of fresh fruit and fresh juice, as well as the quality of coffee and juices, were mentioned. Despite these issues, some guests did find the breakfast fine and complete, albeit with room for improvement.

Overall, while the breakfast received commendations for its variety and quality from many guests, others felt it could benefit from more diversity and better quality to meet the expectations of a four-star hotel. The breakfast service, however, consistently earned positive remarks for the helpful staff.

Dinner

Dinner at Hôtel Souani (Al Hoceima Bay) receives a mix of feedback with a general consensus that the quality of the food is very good and the restaurant itself is regarded as top-notch. Guests repeatedly commend the delicious dinner menu and the perfect dining service offered. However, there are noted areas for improvement, particularly concerning the limited options available for lunch and dinner, which some find a bit too basic and modest. Additionally, the à la carte menu lacks variety and the prices are considered somewhat expensive for what is offered. Some guests have also experienced issues with the timing and availability of the dinner menu. Despite these limitations, the overall dining experience at Hôtel Souani is positive with many appreciating the good food and excellent service.

Rooms

Hôtel Souani at Al Hoceima Bay has drawn a mix of feedback from its guests, particularly concerning its rooms. On the positive side, many reviewers appreciated the clean and spacious nature of the rooms, commending the comfort and good views that come with the territory. The balconies, often mentioned for their beauty, add to the charm of the spacious rooms. The bedding also received praise for its superb quality, ensuring a peaceful night's sleep. The well-equipped nature of the rooms, including features like TV and sufficient space for families, was another highlight for many.

Some areas, however, were noted as needing improvement. Several guests felt the rooms were small and missing certain comforts. Issues such as cleanliness, peculiar odors and maintenance problems, like damaged wall paint, non-functional safes and occasional pests, were mentioned. Additionally, there were various inconveniences like poor lighting, missing air conditioning and unclean showers. Specific concerns included room service interruptions and inadequacies in room equipment. Although the establishment promises a four-star experience, some guests felt that the room conditions did not always meet this standard.

Overall, while Hôtel Souani's rooms offer comfort, good views and spaciousness, there are areas of maintenance and cleanliness that require attention to meet the expectations set by its star rating.

Beds

Guests at Hôtel Souani have shared mixed feedback regarding the beds and bedding. Many have praised the comfort and quality of the beds, repeatedly describing them as very comfortable and of good quality. Several highlighted the pleasurable experience of resting on such comfortable beds.

However, some guests experienced issues, such as bed bugs and odors, which detracted from their stay. Additionally, there were reports of extra beds collapsing, uncomfortable and incorrect bedding and general maintenance concerns like damaged headboards and stained mattresses. The inconsistency in bed types with some expecting double beds and receiving twin beds instead, was also noted. While the main beds often received positive comments for their comfort, auxiliary beds seemed to suffer from structural problems, alongside complaints about bedding quality and suitability.

In summary, while the main beds at Hôtel Souani offer a largely comfortable experience, attention to the auxiliary beds and consistency in maintenance and cleanliness could enhance the overall guest experience.

Cleanliness

Hôtel Souani (Al Hoceima Bay) presents mixed impressions with a particular focus on cleanliness. On the positive side, rooms are often described as clean and comfortable with several guests highlighting maintained cleanliness and well-kept rooms. The hotel itself is noted to have a clean establishment overall and the reception area strikes a balance of cleanliness and tranquility. Additionally, the garden receives praise for being well-maintained and guests had positive remarks about the hearty breakfast and the spacious, clean and well-equipped rooms.

However, there are significant concerns regarding the maintenance and cleanliness of specific areas. Many pointed out issues with dirty or outdated equipment, including carpets, tiles and shower facilities. Hallway carpets and common areas have been reported as not clean and in need of replacement or thorough cleaning. Some guests experienced poor room cleanliness with dirty bedding, pillows and curtains, alongside broken lights and furniture. The pool area also received criticism for being small, dirty and poorly maintained.

Instances of dirtiness extend to more severe issues, such as ant and insect infestations, rust and lime scale problems. Reports of substantial maintenance shortfalls also include broken bathroom fixtures, blocked sinks and leaking toilets. These hygiene lapses don't align with expectations for a four-star hotel, leading to a consensus that while the hotel has clean rooms and a commendable staff, it is in need of substantial maintenance and cleaning improvements to meet higher standards.

Staff

Hôtel Souani (Al Hoceima Bay) garners mixed reviews regarding its staff, but the positive feedback significantly highlights the welcoming nature of their team. Many guests commend the dining and reception staff for their perfect and excellent service, contributing to an overall pleasant dining experience. The staff members across different areas, including the pool and cleaning team, are frequently described as friendly, kind and very professional. Particular mentions of personnel like Abderrahim and Nisrine at the reception emphasize their helpfulness and attentiveness, enriching the guests' stay with warm welcomes and proactive problem-solving.

Visitors often appreciate the exceptional welcome and courteous demeanor of the crew, emphasizing their consistent smiles and politeness. This friendly ambiance is further enhanced by staff members' willingness to communicate and accommodate guests' needs, ensuring a clean and pleasant environment.

However, some guests report inconsistencies in professionalism and responsiveness, particularly at the reception desk. Instances of unfriendliness, unhelpful attitudes and mishandling of phone communications are noted, revealing areas where improvement is needed. Despite these issues, the prevailing sentiment leans towards positive interactions with many guests leaving with the impression of a cooperative and attentive team ready to enhance their travel experience.

Wi-Fi

Hôtel Souani (Al Hoceima Bay) offers a tranquil stay, but the wifi situation leaves much to be desired. While some guests noted good wifi, the overwhelming sentiment suggests significant room for improvement. The connection is reportedly strongest near the reception, but in-room access is weak, inconsistent and often nonexistent. Guests have expressed difficulty connecting to the internet from their rooms, citing slow speeds and frequent disconnections. The hotel could greatly enhance the guest experience by addressing these connectivity issues, as reliable wifi is critical for many travelers today.

Pool

Hôtel Souani at Al Hoceima Bay features a swimming pool that elicits mixed reactions from its guests. On a positive note, the pool is described as pleasant and enjoyable with some mentioning it as a nice place for children to play. A few guests appreciated the clean condition of the pool and the good music playing nearby, which added to the relaxing atmosphere.

However, many reviews emphasized the small size of the pool, noting that it is disproportionately small for a hotel of this size and rating. This makes it less ideal for adult swimmers or for guests expecting more spacious facilities. The pool's maintenance is also a point of concern; guests reported issues such as broken tiles, a bad odor from the water and persistent cleanliness problems.

Additional comments pointed out that the pool area has safety issues, such as rusty nails and damaged boards, making it dangerous at times. Several guests also noted that the pool closes early, which can be inconvenient for those looking to enjoy a swim later in the day.

In conclusion, while the pool at Hôtel Souani can be a pleasant spot for family fun, it falls short in size and maintenance to meet the expectations of many guests. Improvements in these areas could significantly enhance the overall experience.

Parking

Visitors of Hôtel Souani in Al Hoceima Bay have shared their mixed experiences with the available parking facilities at the hotel. Positively, guests appreciated that the parking is completely free, private and secure with hotel staff guarding the area. They noted that ample and spacious parking is available, which is a large plus for those traveling by car. Private parking options and reserved spaces for disabled guests are also mentioned, although there were instances where these reserved spots were occupied by jeetskis.

However, the parking is somewhat distant from the hotel itself and the space can sometimes be very small, leading to minor inconveniences. Despite these small setbacks, the overall consensus highlights the hotel's commitment to providing secure and free parking spaces for its guests. The peaceful surroundings of the hotel, set in the middle of the mountains, add to the overall serene experience, despite the lack of direct pedestrian access from the parking area.

4 Star

Hôtel Souani (Al Hoceima Bay) has garnered mixed reviews regarding its four-star rating with numerous guests highlighting that the hotel does not meet the expected standards of a four-star establishment. Several reviews indicate that the service quality and maintenance are subpar with specific mentions of poor breakfast offerings and inadequate facilities. Some guests feel that the hotel would be more accurately rated as a two or three-star property, citing that it is basic and not up to the higher standards typically associated with a four-star hotel. Overall, while the hotel is marketed as a four-star destination, guest experiences suggest a significant gap between expectation and reality.

Outdoor Pool

The outdoor pool at Hôtel Souani (Al Hoceima Bay) is generally clean and well-maintained by the diligent cleaning staff. Despite its modest size, it is adequately maintained, offering a pleasant, smaller-scale swimming experience. However, the pool area has room for improvement with the occasional report of dirty water and unattended maintenance issues such as fallen tiles and cloudy water. Additionally, pool services can be slow at times, which may affect the overall experience for some guests.

Yes, Hôtel Souani ( Al Hoceima Bay) has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire

No, a spa isn't available at Hôtel Souani ( Al Hoceima Bay).

No, Hôtel Souani ( Al Hoceima Bay) doesn't allow dogs.

Yes, parking facilities are available at Hôtel Souani ( Al Hoceima Bay).

No, Hôtel Souani ( Al Hoceima Bay) doesn't have a gym.

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