Helnan Auberge Fayoum
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Nestled Fayoum's tranquil lakes and everglades - the oldest city in Egypt, this luxury resort is both rich in history and extraordinary in natural beauty.
Summary of reviewsHelnan Auberge Fayoum is celebrated for its picturesque location on the serene shores of Lake Qarun, offering breathtaking lake views from rooms and its beautifully maintained gardens. The historic charm of the hotel provides an authentic and calm atmosphere, ideal for relaxation. The proximity to Cairo, coupled with the tranquil natural environment, makes it an excellent retreat.
Guests commend the breakfast experience for its extensive, varied and delicious offerings, which complement the high standards of a 5-star hotel. The dinner buffet is also praised for its quality and variety with many guests favoring it over local dining options.
The rooms are noted for their spaciousness, comfort and often providing beautiful views of the lake or gardens at no additional cost. Beds are generally comfortable, contributing to a cozy atmosphere. However, there are mixed reviews on cleanliness and maintenance with some guests suggesting the need for renovations.
Cleanliness is praised in areas like the swimming pool, yards and renovated bathrooms, though some reviews point to issues with dirty towels and inadequate maintenance, highlighting a need for consistent standards.
The hotel staff is frequently lauded for their friendliness, politeness and professionalism with specific individuals receiving special mentions for exceptional service. This welcoming atmosphere enhances the overall guest experience.
Though there is free and secure parking available, some guests find the parking area inconveniently located and suggest it could be improved. Internet connectivity is limited to public areas with weak and unreliable signals, which might inconvenience some guests.
Families find the hotel welcoming, particularly appreciating the kid-friendly pool area and spacious rooms. The ambiance is suitable for family relaxation, despite some concerns about limited breakfast options and the need for improvement in the children's area.
The outdoor pool is a standout feature, noted for its cleanliness and tranquil ambiance, enhancing the serene experience. The hotel offers a luxurious atmosphere, characterized by historic charm, elegant decor and excellent hospitality, delivering a royal experience that many guests appreciate.
Overall, Helnan Auberge Fayoum balances historical charm, luxury and a welcoming atmosphere, making it a preferred choice for those seeking a serene and upscale retreat by the lake with room for improvement in certain areas.
Categories
Guests commend the breakfast experience for its extensive, varied and delicious offerings, which complement the high standards of a 5-star hotel. The dinner buffet is also praised for its quality and variety with many guests favoring it over local dining options.
The rooms are noted for their spaciousness, comfort and often providing beautiful views of the lake or gardens at no additional cost. Beds are generally comfortable, contributing to a cozy atmosphere. However, there are mixed reviews on cleanliness and maintenance with some guests suggesting the need for renovations.
Cleanliness is praised in areas like the swimming pool, yards and renovated bathrooms, though some reviews point to issues with dirty towels and inadequate maintenance, highlighting a need for consistent standards.
The hotel staff is frequently lauded for their friendliness, politeness and professionalism with specific individuals receiving special mentions for exceptional service. This welcoming atmosphere enhances the overall guest experience.
Though there is free and secure parking available, some guests find the parking area inconveniently located and suggest it could be improved. Internet connectivity is limited to public areas with weak and unreliable signals, which might inconvenience some guests.
Families find the hotel welcoming, particularly appreciating the kid-friendly pool area and spacious rooms. The ambiance is suitable for family relaxation, despite some concerns about limited breakfast options and the need for improvement in the children's area.
The outdoor pool is a standout feature, noted for its cleanliness and tranquil ambiance, enhancing the serene experience. The hotel offers a luxurious atmosphere, characterized by historic charm, elegant decor and excellent hospitality, delivering a royal experience that many guests appreciate.
Overall, Helnan Auberge Fayoum balances historical charm, luxury and a welcoming atmosphere, making it a preferred choice for those seeking a serene and upscale retreat by the lake with room for improvement in certain areas.
Family Friendly Resort
Kids can have fun at the children’s club, Nemo or at the playground.
Romantic Resort
With it’s green fields and natural lakes, its local culture and historic sites, this romantic hotel is less known than the Hurghada or the famous Sharm El Sheikh, yet it offers a true heaven where guests can relax and enjoy the majestic history and the natural scenery.
Resort with Swimming Pool
This 5-star hotel offers both indoor and outdoor pools with sun loungers. The outdoor pool is clean and relaxing.
Outdoor Pool
Resort with Parking
This resort is a 5-star property located on Lake Karoun, offering parking facilities. It is a well-regarded option in Al Fayyum, known for its historical significance and natural beauty.
5-Star Resort
The 5-star hotel offers a luxury spa, a big outdoor pool as well as a private beach in Marsa Alam.
Resort with Outdoor Pool
The outdoor pool at Helnan Auberge Fayoum is praised for its cleanliness and relaxing ambiance. It seamlessly integrates with the natural surroundings, enhancing the overall serene experience. The pool is described as magnificent and super clean.
Luxury Resort
Resort for Honeymoon
Business Resort
Guest Reviews
Helnan Auberge Fayoum boasts a picturesque and serene location directly on the shores of Lake Qarun. Guests appreciate the breathtaking views of the lake that can be enjoyed from both the rooms and the property's beautifully maintained gardens. The hotel's historic charm adds to its appeal, presenting an authentic atmosphere that many find calm and perfect for relaxation. The hotel's proximity to Cairo is considered convenient and visitors are particularly fond of the tranquil, natural environment that surrounds the area. Despite its distance from the nearest town and Fayoum city center, the location is consistently praised for its beauty and calmness, making it an excellent retreat for those looking to unwind by the lake. Overall, the combination of stunning views, peaceful vibes and historical significance makes Helnan Auberge Fayoum a highly recommended spot for a serene getaway.
At Helnan Auberge Fayoum, guests generally praise the breakfast experience, highlighting the extensive and varied options available. Many reviewers describe the breakfast as excellent, delicious and of very reasonable quality. The buffet offers a wide variety of dishes, catering to diverse tastes and is well-organized and clean. Some guests note that the breakfast perfectly complements the beautiful view and high standards expected of a 5-star hotel, often mentioning the delicious food as a major highlight.
However, there are mixed opinions as well. A few guests felt the breakfast was basic or limited in variety with some specific complaints about the quality of certain items like falafel and bread. There were sporadic mentions of the buffet being poorly replenished and lacking essentials like cheese, butter, fresh fruits and hot drinks. Some reviews pointed out that the breakfast service could be improved with criticisms of underwhelming options and occasional bad experiences.
Despite the drawbacks, the consensus is that the breakfast at Helnan Auberge Fayoum is a generally positive aspect of the stay with many appreciating the quality, variety and the pleasant dining experience it offers.
Helnan Auberge Fayoum offers an assorted experience of dinner quality, as reflected in guest reviews. Many highlighted the dinner buffet as delicious and filled with quality options, often describing it as excellent, great or even richly varied. The staff's politeness and the cleanliness of the dining area further enhance the dining experience. Several guests enjoyed the luxurious and tasty meals, making dining in the hotel a preferable choice over local restaurants. However, a few guests noted that the dinner could benefit from more variety, as they found the buffet options somewhat limited and humble. Despite these occasional criticisms, positive remarks about the food quality and portions were common, indicating that overall, the dining experience has much to commend.
Helnan Auberge Fayoum offers a blend of spaciousness and historical charm with many visitors appreciating the clean, comfortable and sizable rooms. Guests often find their accommodations upgraded, sometimes providing beautiful lake or garden views at no additional cost. The beds are consistently described as comfortable, contributing to a cozy atmosphere.
However, feedback on cleanliness varies significantly; while some highlight the extreme cleanliness and well-maintained rooms, others report issues with dust, insects and overall maintenance. Several guests note the need for room renovations and updates with some furniture and fixtures appearing outdated or in need of repair.
Wi-Fi availability is restricted to the rooms, which might inconvenience some guests. Despite some rooms being described as small or not fitting additional beds, the positive aspects such as spacious terraces and comfy furnishings tend to balance those critiques.
The overall experience at Helnan Auberge Fayoum indicates a charming stay with room for improvement in cleanliness and maintenance.
Helnan Auberge Fayoum's beds have received mixed reviews from guests. On the positive side, numerous guests praised the beds and pillows, describing them as comfortable and even amazing. Many found the beds and room furnishings to be clean, which contributed to an overall comfy experience. Some also noted the luxury and antique style of the room furniture, enhancing their stay. However, there were also comments indicating that some beds were hard or uncomfortable, which was a drawback for other guests. Despite sporadic issues, such as finding an insect on the bed, many guests reported good sleep thanks to the generally clean and comfortable bedding.
Helnan Auberge Fayoum has garnered varied reviews regarding cleanliness. On the positive side, many guests have consistently noted clean and very clean rooms with descriptions mentioning spaciousness and well-cleaned spaces. The swimming pool and yard have also been frequently highlighted for their cleanliness, contributing to an overall pleasant experience for visitors.
The hotel's staff has been described as cheerful and helpful, adding a layer of satisfaction to guests' stays. Specific areas like renovated bathrooms and clean dining facilities have been appreciated, along with the general cleanliness of the hotel grounds. The place is often referred to as clean and quiet, complementing its royal and well-maintained ambiance.
However, cleanliness is not uniformly praised. Some reviews highlighted issues with dirty towels, dirty seats and inadequate maintenance in specific areas like balconies, which have reportedly had insect problems. Concerns have also been raised about the cleanliness of cups and plates in the restaurant. Furthermore, comments on rooms needing more frequent cleaning, marked mirrors and insufficient lighting in kids' areas indicate room for improvement.
The overall cleanliness of the hotel varies with some finding it highly sophisticated and others pointing to poor standards, particularly in room and pool cleanliness. For a venue that prides itself on historical significance and royal ambiance, maintaining consistent cleanliness standards could enhance guest satisfaction significantly.
Helnan Auberge Fayoum boasts a welcoming and accommodating atmosphere largely attributed to its remarkable staff. Numerous reviews highlight the team members as friendly, polite and exceedingly helpful, creating a warm and inviting environment for guests. Special mentions go to specific individuals like Ms. Nesma, Chef Ahmed and receptionists Marina and Helena, who have been noted for their exceptional service and professional demeanor.
Housekeeping and food and beverage staff receive high praise for their excellence, contributing to a pleasant stay. Guests particularly appreciate the staff's cooperative nature and their readiness to assist, ensuring a comfortable and stress-free experience. The respectful and cheerful disposition of the employees stands out as a defining characteristic of the hotel, making it a favored choice for many travelers.
Although there are isolated mentions of uncleanliness and instances where night staff at reception were less helpful, the overwhelming sentiment is positive. Most of the employees are seen as attentive, respectful and dedicated to providing high-quality service. Overall, the staff’s dedication to guest satisfaction is a hallmark of Helnan Auberge Fayoum, frequently leaving guests with fond memories and heartfelt appreciation.
When planning a stay at the Helnan Auberge Fayoum, it's important to manage expectations regarding internet connectivity. While the hotel's ambiance and amenities might be inviting, the Wi-Fi access is limited. Guests consistently report that wireless internet is only available in public areas like the lobby and lounge with no coverage in the rooms. The signal strength in these common areas can also be weak and unreliable, making it challenging to maintain a stable connection. For those who need consistent internet access during their stay, it's advisable to prepare for this limitation.
Nestled within the serene surroundings of Helnan Auberge Fayoum, the hotel's swimming pool receives a mix of admiration and constructive feedback from its guests. Many visitors appreciate the pool for being nice, clean and large, offering a tranquil space to unwind. Some highlight the cozy atmosphere while chilling by the pool and enjoy the stunning views it provides.
However, the pool's temperature control seems to be a point of contention with mentions of the heated pool being an additional cost and some inconvenience related to maintaining the desired warmth. The cleanliness of the pool is generally praised, though there are a few instances where it needed more attention or was closed for maintenance.
Guests also note the presence of a small children's pool and occasional crowding, which might detract from the overall serene experience. Music played at the pool and the availability of outdoor facilities is appreciated, though some suggest the area could benefit from more regular upkeep and improved services.
The parking at Helnan Auberge Fayoum receives mixed feedback from guests. On the positive side, there is free and secure parking available with ample and adequate space for guests' vehicles. However, some guests mention that the parking is far from the hotel entrance and located on the other side of the hotel, which requires crossing a road. There are also comments about the parking area being full of ants and some guests feel that the parking could benefit from further improvements. Additionally, a huge security fuss is noted every time guests need to leave.
Helnan Auberge Fayoum offers a welcoming environment for families, boasting spacious rooms near the pool and a nice area for family relaxation. Guests appreciate the hotel for its great vibes, impressive views and overall suitability for families. The pool area is particularly noted as kid-friendly, allowing parents to feel at ease while their children play freely. While there were mentions of improving the children's area and some concerns about limited breakfast options, the hotel's value for money and calming atmosphere make it a comfortable spot for family getaways.
Helnan Auberge Fayoum has received mixed reviews regarding its five-star status and facilities. Many guests expressed dissatisfaction, stating that the hotel does not meet five-star standards. Several comments pointed out that the rooms are not up to five-star quality with one even mentioning the rooms are only suitable for sleeping rather than relaxation. Others highlighted that the hotel barely deserves three stars, citing poor Wi-Fi quality and substandard buffet offerings. The cleanliness of the rooms also received criticism with guests noting they fell short of expectations for a five-star hotel. Negative feedback focused significantly on the discrepancy between the hotel's claimed star rating and the actual experience provided.
The outdoor pool at Helnan Auberge Fayoum emerges as a standout feature, frequently praised for its cleanliness and relaxing ambiance. Visitors often describe the pool as magnificent and super clean. It seamlessly integrates with the natural surroundings, enhancing the overall serene and connected experience. However, some guests noted a unique aspect where visitors sometimes swim in their clothes and there is no jacuzzi available. Despite these minor observations, the pool remains a key attraction, offering a refreshing and pleasant environment.
Helnan Auberge Fayoum offers a noticeably luxurious experience, characterized by a welcoming atmosphere and excellent hospitality. The hotel is set in a historical location, providing a unique blend of classic charm and tranquility. Guests frequently mention the luxurious decor, furniture and ambiance, enhancing the overall feeling of opulence. The generous buffets contribute to the satisfaction of the stay, complemented by a touch of entertainment. The hotel successfully delivers a royal, luxury experience, making it a notable choice for travelers seeking an upscale and peaceful retreat.
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Location
Breakfast
However, there are mixed opinions as well. A few guests felt the breakfast was basic or limited in variety with some specific complaints about the quality of certain items like falafel and bread. There were sporadic mentions of the buffet being poorly replenished and lacking essentials like cheese, butter, fresh fruits and hot drinks. Some reviews pointed out that the breakfast service could be improved with criticisms of underwhelming options and occasional bad experiences.
Despite the drawbacks, the consensus is that the breakfast at Helnan Auberge Fayoum is a generally positive aspect of the stay with many appreciating the quality, variety and the pleasant dining experience it offers.
Dinner
Rooms
However, feedback on cleanliness varies significantly; while some highlight the extreme cleanliness and well-maintained rooms, others report issues with dust, insects and overall maintenance. Several guests note the need for room renovations and updates with some furniture and fixtures appearing outdated or in need of repair.
Wi-Fi availability is restricted to the rooms, which might inconvenience some guests. Despite some rooms being described as small or not fitting additional beds, the positive aspects such as spacious terraces and comfy furnishings tend to balance those critiques.
The overall experience at Helnan Auberge Fayoum indicates a charming stay with room for improvement in cleanliness and maintenance.
Beds
Cleanliness
The hotel's staff has been described as cheerful and helpful, adding a layer of satisfaction to guests' stays. Specific areas like renovated bathrooms and clean dining facilities have been appreciated, along with the general cleanliness of the hotel grounds. The place is often referred to as clean and quiet, complementing its royal and well-maintained ambiance.
However, cleanliness is not uniformly praised. Some reviews highlighted issues with dirty towels, dirty seats and inadequate maintenance in specific areas like balconies, which have reportedly had insect problems. Concerns have also been raised about the cleanliness of cups and plates in the restaurant. Furthermore, comments on rooms needing more frequent cleaning, marked mirrors and insufficient lighting in kids' areas indicate room for improvement.
The overall cleanliness of the hotel varies with some finding it highly sophisticated and others pointing to poor standards, particularly in room and pool cleanliness. For a venue that prides itself on historical significance and royal ambiance, maintaining consistent cleanliness standards could enhance guest satisfaction significantly.
Staff
Housekeeping and food and beverage staff receive high praise for their excellence, contributing to a pleasant stay. Guests particularly appreciate the staff's cooperative nature and their readiness to assist, ensuring a comfortable and stress-free experience. The respectful and cheerful disposition of the employees stands out as a defining characteristic of the hotel, making it a favored choice for many travelers.
Although there are isolated mentions of uncleanliness and instances where night staff at reception were less helpful, the overwhelming sentiment is positive. Most of the employees are seen as attentive, respectful and dedicated to providing high-quality service. Overall, the staff’s dedication to guest satisfaction is a hallmark of Helnan Auberge Fayoum, frequently leaving guests with fond memories and heartfelt appreciation.
Wi-Fi
Pool
However, the pool's temperature control seems to be a point of contention with mentions of the heated pool being an additional cost and some inconvenience related to maintaining the desired warmth. The cleanliness of the pool is generally praised, though there are a few instances where it needed more attention or was closed for maintenance.
Guests also note the presence of a small children's pool and occasional crowding, which might detract from the overall serene experience. Music played at the pool and the availability of outdoor facilities is appreciated, though some suggest the area could benefit from more regular upkeep and improved services.
Parking
Family
5 Star
Outdoor Pool
Luxury
Yes, Helnan Auberge Fayoum has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Helnan Auberge Fayoum.
No, Helnan Auberge Fayoum doesn't allow dogs.
Yes, parking facilities are available at Helnan Auberge Fayoum.
No, Helnan Auberge Fayoum doesn't have a gym.
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