Ideal for romantic getaways and family vacation alike, this eco-friendly hotel in Tulum provides everything guests might need for the most relaxing and luxurious stay.
Summary of reviews
Jashita Hotel offers a luxurious, secluded and peaceful beach location, making it an incredible travel experience for guests seeking relaxation and paradise-like surroundings. Exceptional food served at the hotel's restaurant, breath-taking views and well-appointed rooms with stunning designs and spaciousness are just a few of the impressive features. The hotel staff is applauded for their kindness and exceptional hospitality and the pools and grounds are fabulous. Additionally, the hotel offers a private beach that guests describe as calm, peaceful and perfect for disconnecting. Though the room can be bare at times and a few have noise issues, guests consider Jashita Hotel an amazing and luxurious five-star experience. It's the perfect romantic retreat with customized services and attention to detail, making it a must-visit destination.
Infinity Suites is a luxury hotel located in a quiet area close to central Tulum and some beautiful beaches. The rooftop pool is a standout feature, offering panoramic views of the city. The staff consistently receives rave reviews for their helpfulness and friendliness with Adrian and Estephania standing out. The rooms are generally clean, spacious and well-decorated with modern amenities and comfortable beds. Some guests reported issues with cleanliness, humidity and noise from appliances, but overall, guests enjoyed the comfortable and well-equipped place to stay. While a car is recommended to get around, bikes are available for a short ride into town. The hotel's location is safe with shopping and cafes within close proximity. The wifi is great and guests appreciate the security and free parking.
Hotelito Azul is a stunning and luxurious five-star hotel located in Tulum, Mexico with a beautiful beachfront location that offers breathtaking ocean views and stunning sunsets. The hotel's location is perfect for those who want to relax away from the hustle and bustle of the city with many good restaurants within walking distance, convenience stores nearby and great shopping and nightlife options along the beach road. The hotel's breakfast and dinner received overwhelmingly positive reviews from guests with many praising the delicious food and exceptional dining experience. The hotel offers a variety of unique and beautifully decorated rooms, including beachfront villas, oceanfront suites and garden view rooms with stunning views and comfortable beds. The hotel's cleanliness and attention to detail are also highly praised with guests raving about the daily cleaning service. The hotel's exceptional staff is incredibly friendly, hospitable and helpful, making guests feel like family. The hotel boasts a stunning pool area with two rooftop pools, including an Instagram-worthy infinity pool and a beautiful and well-maintained beach that is perfect for travelers who want to unwind and enjoy Tulum's white sandy beaches. The hotel's beds are also noted for their extreme comfort with guests consistently describing them as 'super comfy' and 'soft'. Hotelito Azul is a romantic and cozy atmosphere with limited foot traffic, making it perfect for couples looking for a more secluded getaway. Overall, Hotelito Azul offers a great experience for travelers looking for a unique and comfortable stay near the beach with exceptional service, beautiful rooms and stunning views.
The Fives Downtown Hotel & Residences, Curio Collection by Hilton, garners high praise for its exceptional offerings and strategic location in the heart of Playa del Carmen. Guests consistently highlight its proximity to the lively Fifth Avenue, stunning beaches, and key transportation hubs, making it an ideal base for both exploration and relaxation. The hotel's position allows for easy access to a variety of dining, shopping, and entertainment options while maintaining a tranquil ambiance conducive to restful evenings.
The breakfast experience is favorably reviewed, characterized by a range of choices and attentive staff, particularly enhancing the rooftop dining with scenic views. Rooms are lauded for their spaciousness, modern design, and exceptional comfort, with beds often described as a highlight for their luxurious quality. Cleanliness throughout the property stands out, complemented by diligent housekeeping and overall maintenance.
The staff at The Fives Downtown Hotel is a standout feature, frequently commended for their friendliness and professionalism. Visitors appreciate the team's dedication to delivering attentive and personalized service, which significantly enriches the overall guest experience.
A notable attraction is the rooftop pool, which offers breathtaking views of the ocean and city skyline and is frequently mentioned as the highlight of many guests' stays. This infinity pool, along with its elegant bar and lounging areas, provides a spectacular retreat with an inviting atmosphere.
Despite the minor critique of the parking fees and the occasional reports of service delays or Wi-Fi inconsistencies, the hotel's family-friendly environment, comfort, modern amenities, and exceptional service contribute to an overwhelmingly positive reputation among visitors. Overall, The Fives Downtown Hotel & Residences offers a memorable and luxurious experience, enhanced by its prime location and outstanding facilities.
Soho Playa Hotel is a highly praised boutique hotel located in the heart of Playa del Carmen, celebrated for its prime location, charming ambiance, and attentive service. Its proximity to key areas like Fifth Avenue and Mamitas Beach allows guests easy access to the city's lively nightlife and stunning shores, while still offering a peaceful retreat. The hotel's friendly and helpful staff are consistently highlighted, with individuals such as Cinthya, Carlos, Gabriela, Nancy, and Tony noted for their exceptional customer service and multilingual skills.
Accommodations at Soho Playa Hotel are well received, featuring spacious, clean, and modern rooms equipped with comfortable, large beds, including super king sizes that ensure a restful sleep. Thoughtful touches like hammocks on the balconies enhance the charming atmosphere. Guests further enjoy free WiFi, praised for its reliability, as well as secure underground parking that adds convenience to the stay.
While the breakfast arrangement receives mixed feedback, the offerings at nearby cafes are appreciated by those who enjoy healthy, fresh options. The rooftop pool, though small, provides a scenic escape with fantastic views and a cozy setting for relaxation. Despite occasional maintenance concerns and minor cleanliness issues in certain areas, the hotel's overall environment and regular provision of fresh beach towels contribute to a pleasant experience.
Families find Soho Playa Hotel suitable for stays due to its clean facilities and central location, making it easy to explore Playa del Carmen. The hotel's boutique charm, combined with its dedication to hospitality, makes it a recommended choice for those seeking both comfort and an immersive local experience. Despite some critiques regarding certain aspects not fully living up to four-star expectations, many guests express intentions of returning, valuing the hotel's comfort, accessibility, and welcoming atmosphere.
The Fiesta Inn Playa del Carmen receives high praise for its strategic location, making it an ideal choice for visitors who wish to explore the vibrant atmosphere of Playa del Carmen. Positioned near the bustling 5th Avenue, it’s conveniently close to numerous dining options, bars, shops and entertainment venues, while also providing a serene and quiet atmosphere perfect for relaxation. The hotel is just two blocks from the beach, blending convenience and tranquility for a well-rounded stay.
Guest reviews consistently commend the cleanliness of the hotel and the comfort of the rooms. The modern, spacious accommodations are well-maintained, outfitted with all necessary amenities and supported by a diligent cleaning staff. The facilities, including a charming rooftop pool area, enhance the overall ambiance, even as occasional suggestions for minor maintenance arise.
The staff at the Fiesta Inn Playa del Carmen frequently earn accolades for their friendliness and helpfulness. From the welcoming reception team to the attentive rooftop pool staff, the exceptional service contributes significantly to guest satisfaction. Specific mentions, such as Xavier, the doorman, highlight personalized and exceptional customer service that makes guests feel well cared for.
The breakfast experience at the hotel receives mixed reviews. While the quality of the food and the attentiveness of the breakfast staff are positively noted, the cost of breakfast and the lack of inclusion in the room price are points of contention. Some guests find the breakfast pricing high, especially compared to nearby dining options.
The rooftop pools are a standout feature, offering an impressive and inviting atmosphere with stunning views from the terrace. Guests appreciate the spacious, comfortable setting and the presence of a bar, which collectively contribute to the enjoyable and relaxed ambiance.
The parking facilities are described as secure and accessible with an underground garage adding to guest convenience. Although the parking fee is noted, it’s considered minimal and reasonable by most.
Finally, numerous guests commend the hotel’s beds for their comfort with many finding them super soft and restful, significantly contributing to a good night’s sleep. The quality of the bedding and pillows is specifically highlighted, although travelers with specific preferences might find the beds too soft.
Overall, the Fiesta Inn Playa del Carmen receives high marks for its prime location, cleanliness, exceptional staff, comfortable rooms and impressive amenities, making it a favored choice for travelers seeking both excitement and relaxation in Playa del Carmen.