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Summary of reviewsEscale Oceania Aix-en-Provence offers a strategically convenient location for travelers, especially those with access to a car. Situated just off the highway, the hotel provides easy access to major roads while ensuring a serene and quiet environment. Guests appreciate the free parking and the proximity to public transportation with the old town reachable within a 20-25 minute walk or a short drive. The hotel’s tranquil setting away from the hustle and bustle, combined with amenities like a spacious swimming pool and hearty breakfasts, enhances the experience, making it a pleasant base for relaxation and exploration.
The breakfast at Escale Oceania Aix-en-Provence earns praise for its variety, generosity and early availability. Many guests commend the buffet-style arrangement that includes continental and cooked options, highlighting the use of high-quality products. However, there are some criticisms regarding the organization, occasional shortages and cleanliness during busy times.
The dining experience at the hotel shines with commendations for high-quality, tasty meals and excellent service, especially from staff members like Patrice and Cedric. Guests enjoy dining by the swimming pool and appreciate the well-prepared dishes and house wine. Despite some inconsistencies in the dinner menu and occasional restaurant closures, the overall feedback points to a favorable dining environment.
Rooms at Escale Oceania Aix-en-Provence are clean, comfortable and well-suited for short stays or business trips. Guests enjoy the good soundproofing, modern furnishings and practical amenities. However, some find the rooms and bathrooms to be quite small and there are occasional maintenance issues such as air conditioning malfunctions and window difficulties. The mostly positive feedback about the room cleanliness highlights few discrepancies in maintaining consistency.
The hotel staff receives outstanding reviews for their friendliness, professionalism and attentiveness, contributing significantly to a welcoming atmosphere. The consistent praise underscores the staff's exceptional service and readiness to assist guests at any time.
The free WiFi service at the hotel is generally satisfactory with good connectivity in public areas. Some guests experienced issues with the WiFi in their rooms, but the overall feedback is positive.
Escale Oceania Aix-en-Provence is prominently recognized as family-friendly. Families appreciate the superb kids' menu, family-oriented facilities and attentive staff catering to children. Requests for adjacent rooms and amenities suitable for children, such as combination bathtubs and showers, enhance the family experience.
Comfortable beds are frequently mentioned with most guests finding them excellent. However, a few noted the beds could be small for two people or slightly creaky. Despite these minor issues, the overall consensus is very positive regarding the sleeping experience.
As a 3-star hotel, Escale Oceania Aix-en-Provence offers great value for money with clean, comfortable accommodations. The hotel provides good amenities typical for its category, although it has the feel of an upgraded budget hotel. While the restaurant might not be for everyone, the hotel remains a solid choice for those seeking affordable, pleasant lodgings. Show more
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Dog Friendly Hotel
This hotel is pet-friendly and provides comfortable accommodations. It offers convenient amenities for guests traveling with dogs, ensuring a pleasant and hassle-free stay.
3-Star Hotel
This hotel offers comfortable accommodation and is well-situated for exploring Aix-en-Provence. It provides essential amenities for a pleasant stay.
Hotel with Outdoor Pool
Escale Oceania Aix-en-Provence offers an outdoor swimming pool with a solarium and a beautiful green terrace. The pool features deep blue reflections, creating a relaxing and inviting haven for guests.
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Room Types
Comfort Double RoomThis air-conditioned room is equipped with a satellite flat-screen TV and a desk. The private bathroom has a walk-in shower, hairdryer and free toiletries.
Comfort Twin RoomThis air-conditioned room is equipped with a satellite flat-screen TV and a desk. The private bathroom has a walk-in shower, hairdryer and free toiletries.
Prestige Double RoomThis air-conditioned room is equipped with a satellite flat-screen TV, a desk and a seating area. The private bathroom has a bath, walk-in shower, hairdryer and free toiletries.
Guest Reviews
7.8
Good
Location
Escale Oceania Aix-en-Provence boasts a strategically convenient location for travelers, especially those with access to a car. Situated just off the highway, it ensures easy ingress and egress, perfect for those making a pit stop during a road journey or needing quick access to major roads. Despite its proximity to the highway, the hotel is well soundproofed, providing a serene environment in a quiet residential area surrounded by nature.
The hotel's positioning offers free parking and is noted for its easy access to public transportation with bus stops conveniently close by. While it is situated outside the bustling city center of Aix-en-Provence, the old town can be reached within a 20-25 minute walk or a short drive of around five minutes. This slightly removed location means guests can enjoy a more tranquil stay, away from the hustle and bustle, yet still be close enough to explore the city's attractions.
Guests have highlighted the advantages of being near downtown with access to the city's amenities without being directly in the heart of the busy urban area. Amenities like a spacious swimming pool and hearty breakfasts enhance the hotel experience, making it a pleasant base for both relaxation and exploration. The modern facilities, easy highway access and quiet surroundings make Escale Oceania a sound choice for visitors looking to balance convenience with a peaceful retreat.
Breakfast
The breakfast experience at Escale Oceania Aix-en-Provence seems to offer a mix of both positive and critical feedback from guests. Many reviewers commend the breakfast for being hearty, varied and very generous. The buffet-style arrangement offers a good selection starting early at 6:30 am, which is appreciated by early risers. Positive remarks highlight the quality and variety of the food, including both continental and cooked options such as bacon and scrambled eggs. Some guests specifically note the use of high-quality products and the presence of homemade food in the restaurant.
However, despite these positive aspects, there are notable criticisms. Some guests found the breakfast to be basic, industrial or lacking in variety. Issues such as cold eggs, bread quality and cost-cutting measures were mentioned. There were instances where the buffet was not replenished swiftly, resulting in shortages of popular items and overall disorganization. Furthermore, the cleanliness of the breakfast area and utensils was a concern for some, noting dirty tables and improperly washed cups.
Overall, while the breakfast at Escale Oceania Aix-en-Provence receives praise for its variety, generosity and early availability, there are aspects that need improvement, particularly concerning the organization, replenishment and cleanliness during busy times.
Dinner
Escale Oceania Aix-en-Provence's dining experience boasts many highlights, especially the quality and taste of the food. Guests have lauded the restaurant for its very good meals with the dinner often being described as superb, particularly noting the kids' menu. A special mention goes to the excellent service provided by the staff, including the attentive and professional Patrice and Cedric at the restaurant and bar.
Dining by the swimming pool in the evening adds an enjoyable ambiance with many appreciating the terrace setting near the pool. The house wine compliments the tasty and nicely prepared dishes, although there is no extensive wine menu.
Despite these positives, some inconsistencies were noted, such as meat occasionally being overcooked and a lack of variety in the evening meals. The restaurant's closure on some days without prior notice was an inconvenience for a few guests, as was the restricted service outside of the summer season.
Breakfast also receives good marks for its quality, although the overall furnishings and deck chairs by the pool might need updating. Nevertheless, Escale Oceania Aix-en-Provence remains a favorable option for its good food, attentive service and pleasant dining settings.
Rooms
Escale Oceania Aix-en-Provence has rooms that are often described as clean, comfortable and well-suited for short stays or business trips. Many guests appreciated the good soundproofing, professional and warm welcome and the spaciousness of both the bathrooms and the double rooms. The modern furnishings and relative cleanliness consistently receive positive remarks. The hotel offers practical amenities, such as a large, free parking area and shaded spots for vehicles, making it convenient for travelers.
However, there are several recurring critiques regarding the room sizes. Numerous guests found the rooms to be quite small with some describing them as tiny, cramped or long and narrow. These diminutive dimensions extended to the bathrooms and the toilets, which were also noted as being petite. The television size and the lack of a refrigerator were additional downsides mentioned by guests.
While the hotel rooms were largely praised for their functionality and comfort, their basic nature and occasional outdated decor were also noted. Cleaning services seem to be on request and some guests encountered issues with rooms not being cleaned as expected. Additionally, there were specific reports of minor issues like air conditioning malfunctions, window operation difficulties and occasional bad smells.
In summary, Escale Oceania Aix-en-Provence offers a mix of modern, well-maintained and soundproofed rooms that appeal to business travelers and short-stay guests, though the compact size and occasional maintenance concerns might be a drawback for some.
Beds
Guests at Escale Oceania Aix-en-Provence frequently highlight the comfort of the beds, describing them as very comfortable with excellent and perfect bedding. Most visitors find the beds highly satisfactory, feeling well-rested after their stays. The hotel offers spacious double beds, a king-size option and various amenities, ensuring a pleasant sleep experience.
However, some reviews mention areas for improvement. A few guests found the beds to be a bit small for two people and some perceived the bedding as aged or slightly creaky. Rare instances of disappointment are noted, such as a bed that moves easily or a big stain on a bedsheet. Despite these isolated comments, the overall consensus points to a positive and comfortable sleeping experience at the hotel.
Cleanliness
Escale Oceania Aix-en-Provence garners mixed reviews regarding its cleanliness. Guests frequently highlight the hotel as being very clean with particular praise for the clean rooms and hygienic conditions. The common areas and the overall hotel appearance also fare well with several guests noting a high standard of cleanliness.
However, not all feedback is glowing. Some guests point out areas where cleanliness falls short, such as dirty bathrooms, unclean showers and dirty outdoor terraces. Common areas are sometimes noted as poorly cleaned with specific mentions of dirty carpets and worn-out equipment. Problems with room cleaning arise occasionally with some guests experiencing superficial cleaning or rooms being cleaned only upon request.
In summary, while the hotel generally maintains good cleanliness standards, certain areas and rooms have inconsistencies that leave some guests dissatisfied. The disparity between very clean rooms and those needing attention suggests room for improvement in maintaining a consistently high level of cleanliness throughout the hotel.
Staff
At Escale Oceania Aix-en-Provence, the commendations for the hotel staff stand out prominently in guest reviews. Descriptions of the team highlight their friendly nature and exceptional warmth, fostering a welcoming ambiance throughout the hotel. Guests repeatedly note the professionalism and attentiveness of the staff, from management to reception, ensuring a comfortable and pleasant stay. The reception team is particularly praised for being highly attentive, professional and courteous, making guests feel valued from the moment they arrive. The staff's helpfulness is often lauded with mentions of their proactive and patient service, addressing guests' needs efficiently. Such positive feedback underscores the excellent service, characterized by smiles, politeness and a readiness to assist at any hour, contributing to a genuinely hospitable environment.
Wi-Fi
Escale Oceania Aix-en-Provence offers guests good quality WiFi, particularly in public areas where the connection is stable and fast. Free WiFi is included and many guests appreciated the reliable service. However, some guests experienced issues with WiFi in their rooms, describing it as temperamental or not working well at times. Despite these occasional drawbacks, the overall feedback about the WiFi service indicates that it is generally satisfactory and a positive aspect of the stay.
Family
Escale Oceania Aix-en-Provence is touted as an ideal place for families, often praised for its family-friendly atmosphere and attentive staff who cater especially well to children. The hotel boasts a superb kids' menu, making dining a delightful experience for younger guests. Families traveling together will find the family-friendly facilities and proximity of rooms particularly convenient, illustrated by requests for adjacent rooms being accommodated. The combination of a shower and bathtub in the bathrooms is an added bonus for those with young children, such as a 2-year-old. While the hotel is not perfect, as noted by the occasional shortage of sunbeds for kids, its overall ambiance and services cater well to families seeking comfort and convenience during their stay.
3 Star
Escale Oceania Aix-en-Provence is a commendable option given its price range, offering a very clean and comfortable stay. It stands out as a good 3-star hotel, providing typical facilities of its category. The hotel ensures great value for money, making it suitable for those who appreciate attention to detail in a quiet and basic setting. However, it's important for potential visitors to manage their expectations as the hotel tends to look better in photos. While it feels more like an upgraded budget hotel rather than a traditional 3-star establishment, it still offers good cost-benefit. Caution is advised regarding the restaurant, which some guests recommend avoiding. Overall, Escale Oceania Aix-en-Provence is a solid choice for travelers seeking nice accommodations without straying too far from their budget.
Yes, Escale Oceania Aix-en-Provence has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Escale Oceania Aix-en-Provence.