Air Keruh2.23862200,
102.28872500,
B11-b12, Jalan Pkcak 1 Pusat Komersial Cendana Hang Tuah Jaya, Ayer Keroh, 75450 Ayer Keroh, Malacca(Show on Map)
5.1
Rated
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1 room2 guests1 room, 2 guests
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Summary of reviewsSun Inns Hotel Ayer Keroh benefits from a highly strategic location, making it an excellent choice for travelers who value convenience and accessibility. Positioned near major landmarks such as the Ayer Keroh toll and various institutions, it caters effectively to both business and leisure travelers. Guests appreciate its proximity to hospitals and local attractions, as well as its convenience for shopping and dining. Ample parking also adds to the appeal for those traveling by car.
In terms of accommodations, while some guests find the rooms to be clean, feedback indicates variability in conditions, with mentions of odors and cleanliness issues detracting from the experience for some. The rooms are often described as small, with a village-like decor, and there are occasional reports of non-functional amenities. These suggest potential areas for improvement to enhance the overall stay.
While cleanliness overall has room for improvement, the friendly and helpful staff consistently receive praise, contributing positively to the guest experience. Notably, the staff’s attentiveness and hospitality, particularly individuals like Pali, leave a strong positive impression.
However, the comfort of the beds is another area requiring attention. Guests have cited discomfort with mattresses and concerns over linen cleanliness. Addressing these aspects could significantly enhance guest satisfaction.
Overall, while the Sun Inns Hotel Ayer Keroh stands out for its convenient location and welcoming staff, there remain opportunities to improve room conditions and amenities to ensure a more consistent and satisfying guest experience. Show more
Read review summaries for all categories
Categories
3-Star Hotel
This hotel provides basic accommodations at an affordable price. Ideal for budget-conscious travelers.
Family Friendly Hotel
Business Hotel
Room Types
Standard Queen RoomThis double room has air conditioning, an electric kettle and a flat-screen TV. The unit has 1 bed.
Standard King RoomThis double room features air conditioning, an electric kettle and a flat-screen TV. The unit offers 1 bed.
Budget Twin RoomThis twin room features air conditioning, an electric kettle and a flat-screen TV. The unit offers 2 beds.
Deluxe King RoomThis double room features air conditioning, an electric kettle and a flat-screen TV. The unit offers 1 bed.
Triple RoomThis triple room features air conditioning, an electric kettle and a flat-screen TV. The unit offers 2 beds.
Queen Room with Two Queen BedsThis quadruple room has air conditioning, an electric kettle and a flat-screen TV. The unit has 2 beds.
Deluxe Family RoomThis family room features air conditioning, an electric kettle and a flat-screen TV. The unit offers 4 beds.
Guest Reviews
5.1
Rated
Location
Sun Inns Hotel Ayer Keroh enjoys a highly favorable location, making it an excellent choice for travelers looking for convenience and accessibility. It is strategically situated near major landmarks such as the Air Keroh toll, Melaka Courthouse, and the Ayer Keroh area itself. The hotel is particularly appealing to those with business in Melaka, given its proximity to various institutions and workspaces. Additionally, it is easy to access from the highway, ensuring a hassle-free arrival.
Guests appreciate the closeness to the Pantai Hospital and Bantai Hospital, which is particularly beneficial for those visiting for medical purposes. For leisure travelers, the hotel's location proves advantageous, with easy access to local attractions and the city center. Shopping complexes, food courts, and breakfast stalls are conveniently nearby, enhancing the guest experience with numerous dining and shopping options.
Parking is ample and readily available, adding an extra layer of convenience for those arriving by car. While the hotel is noted for its strategic position and reasonable pricing, it is generally regarded as more suitable for short stays rather than extended vacations. Overall, Sun Inns Hotel Ayer Keroh's prime location acts as a central hub for various activities, making it a practical choice for a short visit to the vibrant city of Melaka.
Rooms
Sun Inns Hotel Ayer Keroh offers a mixed experience for its guests when it comes to the rooms. Some individuals highlight that the rooms are notably clean, making it a pleasant stay for those who prioritize cleanliness during their travels. However, the cleanliness of the room is not consistent across all reviews. Issues such as moldy odors, dirt, and stains on sheets appear to detract from the overall experience for many guests. The size of the rooms has been observed to be small, contributing to a cramped feeling, coupled with a decor that evokes a village-like atmosphere. Guests have also reported problems with the air conditioning and TV equipment, which can be inconvenient for those expecting functional amenities. The worn-out carpets on the stairways and the less than vibrant surroundings further enhance the impression that the hotel may benefit from upgrades. Despite these challenges, the mention of clean rooms suggests that there might be variability in room conditions, giving potential visitors hope for a decent stay.
Beds
A stay at the Sun Inns Hotel Ayer Keroh reveals some contrasting aspects of its offerings, particularly when it comes to the sleeping experience. While guests appreciate the thought of providing a king-size bed, there seems to be a recurring concern about the comfort and condition of the mattresses, often described as sunken, old, or overly springy, sometimes leading to discomfort. Additionally, issues with cleanliness are noted, with bed sheets and linens reported to have stains and unpleasant odors. It's also mentioned at times that the beds can feel broken or unstable. Overall, the feedback suggests that while the hotel aims to provide a satisfactory experience, there is room for improvement in terms of bed comfort and linen upkeep to enhance the guest experience.
Cleanliness
Sun Inns Hotel Ayer Keroh has received feedback concerning its cleanliness, indicating that the hotel has room for improvement in maintaining its facilities. Many guests have reported issues such as musty odors permeating the rooms, which suggests a need for better ventilation and cleaning practices. The state of the bedding has raised concerns, with mentions of sheets not appearing fresh and springs protruding from mattresses, which detracts from a restful stay.
Additionally, the condition of bathrooms has been noted, with some guests encountering moldy surfaces and broken amenities such as heaters and dispensers. Dust and dirt were frequently mentioned, along with the need for more proactive housekeeping efforts during longer stays. Bathrooms and rooms have been characterized as not meeting expected standards of cleanliness, affecting overall guest satisfaction.
Also highlighted was the discrepancy between the conditions portrayed in promotional images and the actual state of the rooms, contributing to a sense of disappointment among visitors. While the staff received praise for their friendliness, this alone does not fully compensate for the various issues reported about room hygiene and maintenance.
For travellers considering staying at Sun Inns Hotel Ayer Keroh, it would be beneficial to keep these aspects in mind and perhaps reach out to the hotel ahead of their stay to ensure they receive accommodations that meet their standards of cleanliness. With an opportunity for the hotel to improve these areas, potential guests should weigh these factors in relation to their preferences for accommodation.
Staff
Sun Inns Hotel Ayer Keroh appears to stand out for its consistently positive impression regarding its staff. The team is frequently praised for being friendly, helpful, and polite, particularly highlighting their attentiveness and skilled handling of various situations. Guests often mention the welcoming nature of the night and counter staff, and specific individuals, such as a staff member named Pali, receive special commendation for their friendliness and helpfulness. Despite a few mentions of less favorable behavior, the general sentiment reflects a staff that is pleasant and accommodating, ensuring guests feel valued during their stay.
No, Sun Inns Hotel Ayer Keroh doesn't have any pool.
No, a spa isn't available at Sun Inns Hotel Ayer Keroh.
No, Sun Inns Hotel Ayer Keroh doesn't allow dogs.
No, parking facilities aren't available at Sun Inns Hotel Ayer Keroh.