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Summary of reviewsNew Hotel Piscine Wellness & Spa in Casablanca is widely celebrated for its exceptional location, providing guests with easy access to urban attractions and business hubs. The strategic positioning near public transport and the train station, coupled with available parking, offers utmost convenience, ideal for both leisure and business travelers. In addition to the prime location, the hotel is renowned for its spacious, recently renovated rooms that exude modern comfort and cleanliness. Guests appreciate the large room sizes, comfy beds with high-quality bedding, and the presence of multiple TVs, all contributing to a restful stay.
The hotel staff consistently receives high praise for their exceptional hospitality and professionalism. Described as welcoming, caring, and attentive, the team goes above and beyond to ensure guests have a memorable experience. The restaurant and front desk staff, including valets, are notably friendly and efficient, enhancing the overall warmth of the hospitality.
The spa is a standout aspect of the hotel, with its high-quality offerings and serene atmosphere. Guests appreciate the attentive service and the variety of treatments available, enjoying top-notch experiences in a delightful environment. The pool, part of the spa setting, garners mixed reviews—praised for its beautiful design but noted for access restrictions and occasional temperature issues. It is advisable for guests to check conditions before use.
Feedback on breakfast is mixed, with some visitors enjoying the variety and quality, while others feel it lacks in certain aspects. While improvements could be made regarding variety and stock during busy periods, notable staff members and the buffet format receive commendation from guests pleased with the offerings.
Though the free Wi-Fi is an area identified for improvement, with connectivity being challenging in certain parts of the hotel, overall satisfaction remains high due to the superb service and facilities provided.
In conclusion, New Hotel Piscine Wellness & Spa successfully delivers a remarkable stay experience with its outstanding location, modern and clean rooms, exemplary staff, and a spa considered one of the best in Morocco. The few areas of improvement do not significantly detract from the overall positive guest experiences.
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