Hotel Los Lagos Spa & Resort offers an exceptional stay characterized by its prime location, remarkable amenities and high-quality service. Nestled at the base of the Arenal Volcano and just a short drive from La Fortuna, the resort provides stunning views and a tranquil ambiance enveloped in lush greenery and diverse wildlife. Its central position makes it an ideal starting point for exploring attractions like Arenal National Park and Mistico Hanging Bridges Park, while its beautifully maintained grounds and multiple thermal hot spring pools offer plenty of on-site entertainment.
Guests are consistently impressed by the breakfast buffet, praised for its extensive variety, quality and freshness. The spacious dining area, often offering beautiful views, enhances the overall experience. The dinner and lunch options also receive positive remarks, particularly Costa Rican dishes and woodfired pizzas, although some note that the main restaurant can be pricey with limited vegetarian and vegan choices.
The rooms, while spacious and offering breathtaking volcano views, are appreciated for their cleanliness and comfort. Many of them, especially those in newer buildings, ensure a comfortable stay with modern amenities. Though some rooms appear dated and have minor issues like thin walls and dim lighting, the excellent housekeeping service maintains a spotless environment.
The resort excels in cleanliness with immaculate rooms and well-maintained pools and thermal springs. The beautifully landscaped grounds add to the resort’s charm, creating a visually appealing setting.
The staff at
Hotel Los Lagos Spa & Resort are frequently commended for their friendliness, attentiveness and willingness to assist. Specific staff members are often mentioned for their exceptional service, creating a welcoming and comfortable atmosphere.
The resort also offers an impressive spa experience, featuring thermal pools of varying temperatures and a range of excellent spa treatments. Guests rave about the therapeutic hot springs and commend the skilled spa professionals, contributing to a luxurious and relaxing stay.
The array of pools caters to every preference, from thermal pools to water slides for children, providing a serene and picturesque setting. Despite occasional crowding, the extensive pool facilities ensure a pleasant experience for all guests.
The resort is particularly praised for its family-friendly environment. With numerous pools, water slides and kid-friendly activities like butterfly houses and zoo areas, it provides endless fun for children. Spacious rooms with practical amenities cater well to families, making it an ideal destination for those traveling with kids.
While the WiFi experience is mixed with some areas having spotty or unreliable connections, the overall experience at Los Lagos Spa & Thermal Resort is highly positive. Its stunning location, exceptional amenities and dedicated staff create a memorable and relaxing stay amidst nature.