Mercure Shéhérazade Rabat is greatly appreciated for its prime location in a tranquil area of Rabat, which is convenient for both sightseeing and commuting with key attractions like the old town and Hassan Tower nearby. Although the location can occasionally be challenging to find, guests consistently describe it as an ideal base for their stay.
The hotel’s breakfast experience is highly regarded with a buffet offering a wide variety of fresh and delicious options, including notably tasty Danish pastries and eggs. Many guests enjoy having breakfast on the terrace, which adds to the pleasant atmosphere. Although some reviews mention limited options, the overall sentiment is positive, particularly praising the quality and generous portions.
Dinner at the hotel's restaurant receives mixed feedback. While some dishes, such as the chicken tagine with olives, are positively acknowledged, the menu is often described as limited and repetitive. Additionally, issues like dry tagine and overpriced meals detract from the dining experience. Consequently, exploring dining options outside the hotel is suggested by several guests.
The rooms offer a blend of positive and negative aspects. Guests appreciate the cleanliness, comfort and quietness of the rooms with many finding them well-equipped and spacious. However, signs of aging are evident with issues such as peeling paint, stained carpets and cramped spaces, indicating a need for refurbishment and better maintenance.
The hotel maintains a generally high standard of cleanliness with many reviews highlighting good hygiene and amenities. However, some areas, particularly carpets and bathrooms, require more thorough and consistent cleaning.
One of the standout features of Mercure Shéhérazade Rabat is its exceptional staff. Guests commend the friendliness, attentiveness and professionalism of the staff across all departments. Their welcoming demeanor and willingness to assist significantly enhance the overall guest experience.
Lastly, the beds are generally praised for their comfort with many guests appreciating the firm mattresses and quality bedding. Although there are occasional reports of broken beds, the majority of reviews emphasize a comfortable sleeping experience.
Overall, Mercure Shéhérazade Rabat is a well-located hotel with an emphasis on cleanliness and exceptional staff service, making it a comfortable choice for travelers despite some areas in need of improvement.
Categories
Sustainability Journey
3 Star
Free Wi-Fi
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