Renaissance Dallas Addison

Travelers who have recently stayed at the Renaissance Dallas Addison have expressed an overall positive experience in terms of the hotel's rooms. Many guests have fallen in love with the room's decor and have found the beds to be incredibly comfortable. Additionally, the rooms have been described as modern and spacious, meeting high standards of acceptability. The hotel's commitment to cleanliness has impressed guests with many commenting on the high quality of the amenities available in the rooms. Visitors have also enjoyed the view from their rooms and have found the individual shampoo, conditioner and body wash an added bonus, describing it as a nice and sanitary touch. However, the hotel is currently undergoing renovation and some guests have reported dirty rooms and issues such as crumbs on the floor and bloodstains on the sheets. In one instance, a refrigerator was found to be unplugged. Nonetheless, many guests have expressed an overall positive sentiment towards the hotel's rooms and describe the hotel as very nice.

The staff at Renaissance Dallas Addison proved to be a highlight of many guest experiences with numerous mentions of their friendliness and accommodating nature. Customer service at check-in was particularly praised with guests noting that staff were great despite being overwhelmed at times. The banquet staff also received high commendations for their wonderful service. Personalized touches such as Arthur and Sylvester bringing a cake to a guest's room were greatly appreciated. Names of individual staff members were also mentioned, including Liliana who was described as great at the restaurant and Antonio who was super nice at checkout. Overall, guests repeatedly mentioned the great staff, friendly and courteous service with one guest even noting the manager on duty as exemplifying these qualities.