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Summary of reviewsPalacio Mundo Imperial Riviera Diamante Acapulco All Inclusive offers guests a luxurious and enjoyable vacation experience with several standout features. The hotel's prime location and spacious property ensure ample relaxation opportunities, complemented by friendly and efficient staff services. Dining is a highlight, with guests frequently praising the quality and taste of the food, especially at the Italian restaurant and Carnivore. Despite some concerns about variety, the overall dining experience is met with satisfaction due to the excellent service.
The rooms are generally regarded for their cleanliness and aesthetic appeal, although opinions on their size vary. Some guests note issues such as uncomfortable mattresses and a lack of refrigerators, but cleanliness and decor remain well-received. The pools are a favorite among visitors, offering a diverse array of options including heated pools and an adult-only area, praised for their temperature and abundant loungers.
Cleanliness throughout the hotel is largely appreciated, particularly the pristine condition of the pools. While common area maintenance could be improved, guests find the hotel clean and comfortable overall, supported by attentive staff service. Interactions with the staff are mostly positive, as many find them friendly and attentive, enhancing the guest experience despite occasional lapses in hospitality.
The all-inclusive package is widely considered a valuable investment, offering access to a variety of à la carte dining options and beverages. Guests enjoy the convenience and seamless service from check-in onward, making Palacio Mundo Imperial a worthwhile choice for a hassle-free and multifaceted stay. Overall, the hotel stands out as a comfortable and attractive destination in Acapulco, ensuring a memorable holiday for its visitors. Show more
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Hotel near Golf Courses
This all-inclusive resort provides guests with access to the Princess and Turtle Dunes golf courses, championship courses within the exclusive Riviera Diamante Acapulco community. A golf course is available for an additional charge.
5-Star Hotel
An all-inclusive option within the Mundo Imperial complex. Guests can enjoy the same high-quality amenities and services with the added convenience of an all-inclusive package.
Hotel with All Inclusive Packages
Luxury Hotel
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Small Hotel
Hotel with Outdoor Pool
Room Types
Superior King Room Diamante viewFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a coffee machine, a wardrobe and a safe deposit box. The unit has 1 bed.
Superior Double Bed Diamante viewFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a coffee machine, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.
Deluxe Double Bed Resort ViewProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a coffee machine, a wardrobe and a safe deposit box. The unit offers 2 beds.
Deluxe King size Bed Resort ViewProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a coffee machine, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 1 bed.
Club 89 Double Bed Diamante ViewOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a coffee machine, a wardrobe and a safe deposit box. The unit offers 2 beds.
Club 89 Double Bed Resort ViewOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a coffee machine, a wardrobe and a safe deposit box. The unit has 2 beds.
Club 89 King Size Bed Diamante ViewProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a coffee machine, a wardrobe and a safe deposit box. The unit offers 1 bed.
Club 89 King Size Bed Resort ViewFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a coffee machine, a wardrobe and a safe deposit box. The unit has 1 bed.
Junior Suite King Size Bed DiamanteA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are offered in this spacious double room. The unit has 1 bed.
Junior Suite King Size Bed Resort ViewA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are offered in this spacious double room. The unit has 1 bed.
Master Suite King Size Bed Diamante ViewA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this spacious double room. The unit has 1 bed.
Master Suite King Size Bed Resort ViewThe spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony, this suite also features air conditioning, a coffee machine and a flat-screen TV with cable channels. The unit has 1 bed.
One Bedroom Penthouse King Size Bed Diamante ViewThe spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.
Superior room plus concertThe spacious double room offers air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom boasting a shower. The unit has 2 beds.
Guest Reviews
Location
Palacio Mundo Imperial Riviera Diamante Acapulco All Inclusive is praised for its excellent location and luxurious accommodations. Guests appreciate the spaciousness of the property, where despite a high volume of visitors, there's ample space and loungers for relaxation. The hotel features friendly and efficient staff, alongside a variety of dining options. Although not directly on the beach, guests can access a beach club providing additional enjoyment. However, some suggest that the beach club could use some enhancements. Overall, this hotel stands out as a comfortable and attractive destination in Acapulco.
Dinner
The dining experience at Palacio Mundo Imperial Riviera Diamante Acapulco All Inclusive tends to be well-received, particularly highlighting the quality of the food and service in the hotel's restaurants. Many guests find the dinners to be excellent, enjoying super tasty dishes that leave a lasting impression. Both the Italian restaurant and carnivore are favored spots, offering culinary delights that guests appreciate. Another standout feature is the consistently excellent service accompanying the meals, enhancing the overall dining experience.
While the food quality is generally praised, there are some mentions of limited variety and a decrease in quality over time. Nonetheless, when it comes to specific meals or specific restaurants, the overall consensus leans heavily toward satisfaction, with several guests describing their meals as amazing and giving high marks to the food across different venues within the resort.
Rooms
Rooms at Palacio Mundo Imperial Riviera Diamante Acapulco generally receive praise for their cleanliness and comfort, with many guests appreciating their aesthetically pleasing design. While several visitors find the rooms to be nice and well-maintained, there are mixed opinions about their size; they are sometimes noted for being somewhat small. While the rooms offer good quality in terms of decor and cleanliness, some guests have mentioned issues such as uncomfortable mattresses and a lack of refrigerators. There are also occasional mentions of a musty smell affecting the comfort of a stay, but overall, the rooms are viewed positively by many for their spaciousness and upkeep.
Cleanliness
At the Palacio Mundo Imperial Riviera Diamante Acapulco All Inclusive, guests often highlight the impeccable cleanliness of the pools, praising them for their welcoming and pristine condition. The hotel is frequently noted for being super clean and having excellent facilities, contributing to the overall comfort and enjoyment of visitors. The attentive service, particularly from waitstaff in the pool area, enhances the experience with friendly and helpful attitudes.
However, some areas of the resort do struggle with maintenance and cleanliness, affecting the overall perception. Bathrooms in common areas, including the lobby, have been noted to need more attention, with reports of stickiness and superficial cleaning. Inconsistencies in maintaining certain aspects of the property have also been mentioned. Despite these drawbacks, guests generally appreciate the clean and comfortable environment, with a notable quality-price ratio that complements the friendly service and delightful amenities such as the inviting pools and tasty dining options.
Staff
The reviews of the staff at Palacio Mundo Imperial Riviera Diamante Acapulco All Inclusive present a mixed picture. Many guests commend the friendliness and attentiveness of the staff, highlighting their kind and warm attention. Particular praise is given to the waiters, who are often described as very friendly and helpful, with excellent service being a frequent observation. The receptionist's friendliness also stood out positively for some guests. However, there are noted inconsistencies, with some guests having experienced rude or unhelpful behaviors, particularly from staff at specific venues like the restaurant Carnivor and certain poolside areas. Additionally, there are remarks about insufficient staffing during busy seasons and a lack of initiative by some staff members in addressing issues. Overall, while there are areas needing improvement, many guests have enjoyed positive interactions with the hotel staff.
Pool
Palacio Mundo Imperial Riviera Diamante Acapulco offers guests a diverse pool experience that caters to various preferences. With multiple heated pools available, visitors often commend the pleasant temperature, providing a comfortable setting for family fun and relaxation. The distinct adult-only pool, albeit occasionally shared with children, adds a layer of variety for those seeking a more tranquil atmosphere. Guests appreciate the ample loungers and space available, making it easy to unwind by the water. Despite occasional remarks about cleanliness issues and slower service from the pool staff, many are satisfied with the overall quality and value for the price. The pool area complements the Beach Club and specialty dining options, enhancing the overall resort experience.
All-Inclusive Packages
The all-inclusive experience at Palacio Mundo Imperial Riviera Diamante Acapulco is highly appreciated, offering a comprehensive plan that's well worth the investment. This package includes access to a variety of very good à la carte restaurants, providing guests with diverse dining options. Visitors particularly praise the attentiveness and friendliness of the staff, making the entire experience, from check-in onwards, smooth and enjoyable. While Carnivore stands out among the culinary offerings, the other restaurants also receive positive feedback. The all-inclusive deal encompasses a selection of beverages, further enhancing the convenience and value for guests who choose to stay within the hotel's premises. Overall, it's a worthwhile choice for those seeking a hassle-free and enjoyable stay without venturing outside the hotel.
Yes, Palacio Mundo Imperial Riviera Diamante Acapulco All Inclusive has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Palacio Mundo Imperial Riviera Diamante Acapulco All Inclusive.
Yes, Palacio Mundo Imperial Riviera Diamante Acapulco All Inclusive welcomes dogs.
No, parking facilities aren't available at Palacio Mundo Imperial Riviera Diamante Acapulco All Inclusive.
No, Palacio Mundo Imperial Riviera Diamante Acapulco All Inclusive doesn't have a gym.