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Summary of reviews"Donde Mira el Sol, PROMO Primavera hasta 50 POR CIENTO" is nestled on a serene hill overlooking the Pacific Ocean, offering breathtaking views that provide a peaceful retreat from the bustling city life of Acapulco. Guests appreciate the stunning sea vistas from both rooms and public spaces, which contribute to the tranquil atmosphere of the hotel. Those traveling with pets find the lack of restrictions accommodating, enhancing the appeal of this beachfront getaway.
The establishment garners praise for its dining offerings, particularly the restaurant's quality and affordability. Despite operational constraints like cash-only payments and limited hours, the culinary experiences earn high marks for taste and value. The service, especially from dedicated staff members such as Yadira, is commended for enhancing the dining experience.
Rooms are well-received for their spaciousness, stunning views, and modern amenities, but consistency in maintenance and cleanliness is an area for improvement. Some guests noted issues with aging facilities and the condition of bedding and towels, but the room size and air conditioning add to the overall comfort when these issues are addressed.
The picturesque pools are a highlight, offering a unique charm and flexibility for different guest preferences. However, maintenance inconsistencies occasionally detract from the experience, despite the helpful staff who strive to maintain guest comfort. The hotel's beach and natural surroundings, ideal for activities like snorkeling, add an enriching aspect to the stay.
Staff interactions are generally positive, with particular mentions of individuals for their warmth and attentiveness, contributing to the welcoming environment. However, experiences with service quality do vary, and there is room for improvement in consistency.
Overall, the hotel has significant potential due to its stunning location, tranquil setting, and accommodating atmosphere. Improvements in maintenance, particularly for the pools and room facilities, as well as enhancing service consistency, would elevate the guest experience further, making it an appealing choice for those seeking peace, natural beauty, and a warm welcome. Show more
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Categories
Dog Friendly Hotel
This hotel is listed as pet-friendly and offers a unique, adults-only experience. It provides a relaxing environment for guests traveling with their dogs.
Romantic Hotel
Located in Balcones al Mar, it offers a unique and intimate setting. The promotional offers and secluded location enhance the romantic experience. The hotel is known for its personalized service and charm.
Hotel with Parking
This hotel provides parking options for its visitors.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Cheap Hotel
Accessible Hotel
Small Hotel
Hotel with Outdoor Pool
Room Types
Double Room with Two Double Beds with Private Bathroom - Sea ViewThe double room offers a dining area, a tiled floor, as well as a private bathroom boasting a shower. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as sea views. The unit has 2 beds.
Double Room with Private Bathroom - Sea ViewThe double room offers a tiled floor, as well as a private bathroom featuring a shower. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a dining area as well as pool views. The unit offers 1 bed.
King Room with Private Bathroom - Sea ViewThe double room features a tiled floor, as well as a private bathroom featuring a shower. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a dining area as well as sea views. The unit offers 1 bed.
Two-Bedroom Apartment with TerraceThis spacious apartment comes with 1 bedroom and 1 bathroom with a shower. This apartment has a minibar, a dining area, a flat-screen TV with cable channels and sea views. The unit has 3 beds.
Deluxe Bungalow with Sea ViewThe unit offers 2 beds.
Deluxe Bungalow with Sea ViewThe unit offers 1 bed.
Bungalow with Sea ViewThe unit has 2 beds.
Deluxe Suite with Sea ViewThe unit has 3 beds.
Villa with Sea ViewThe unit has 2 beds.
Guest Reviews
6.9
Rated
Location
Nestled on a hill facing south, 'Donde Mira el Sol, PROMO Primavera hasta 50 POR CIENTO' offers a breathtaking panoramic view of the Pacific Ocean, providing guests with a peaceful retreat away from the bustling heart of Acapulco. The hotel's location, while somewhat remote and challenging to reach without a vehicle, rewards visitors with stunning sea views, creating a serene and tranquil atmosphere. Guests have lauded the spectacular vistas from both the rooms and public spaces, including the pool, which overlooks the ocean and the rocky landscape. The quiet beach nearby is described as clean and devoid of traffic noise, perfect for those seeking to unwind. The hotel also accommodates pets without restrictions, adding to the appeal for travelers with furry companions. Despite the distance from the city center and the limited nearby amenities, guests have found the proximity to the sea and the peaceful surroundings to offer a sense of absolute peace and relaxation. The staff's excellent service further enhances the experience, making it a favorable location for those who appreciate natural beauty and tranquility.
Breakfast
Donde Mira el Sol, PROMO Primavera, offers a mixed experience when it comes to breakfast. While some guests found the breakfast to be very good and reasonably priced, others have raised concerns about its taste and cost. The breakfast arrangements appear to be a bit unconventional, and at times, breakfast services were unavailable. There were also instances of limited menu understanding among guests. Despite these challenges, the hotel's service has been praised as excellent, and there have been positive mentions of good food, albeit inconsistently for breakfast. For those visiting, it might be worth exploring breakfast options nearby to ensure a satisfying start to the day.
Dinner
Nestled in a picturesque setting, the restaurant at Donde Mira el Sol provides an impressive dining experience that guests find quite satisfying. Visitors often praise the meals as very good and delicious, with the added bonus of affordable prices. The hotel's restaurant stands out as a highlight, with recommendations for eating considered very good, contributing to an enjoyable visit. Guests commend the service, particularly from staff members like Yadira and the security team, enhancing the overall mealtime experience.
While the dining experience receives consistently high marks, there are a few practical points to keep in mind. The restaurant operates on a cash-only basis, which some guests found slightly inconvenient. Also, the availability of food and drinks is limited after 6 PM, and there are no nearby shops or self-service options available for late-night cravings. Despite this, those who dine within available hours can expect a delightful culinary journey in a welcoming environment.
Rooms
Donde Mira el Sol offers rooms that provide a mix of experiences for its guests. On the positive side, the rooms are notably large, clean, and equipped with air conditioning, featuring amenities such as a microwave and minibar. Some guests have been delighted with the spectacular and serene views, adding to the comfort provided by the spacious accommodations. Bathrooms have been recently remodeled, which adds to the comfort.
However, there are consistent issues with maintenance and cleanliness that detract from the overall experience. Several guests have noted problems such as rusty and dirty appliances, stained bedding, and worn-out towels. The condition of mattresses and pillows is a common gripe, described as old and uncomfortable. Some rooms lack essential supplies like toilet paper and soap, while others face issues like non-functional TVs, plumbing problems, and insufficient lighting. Reviews also highlight an informal check-in process and that the facilities do not match the promotional photos.
Overall, while the space and views at Donde Mira el Sol can be appealing, attention to detail in cleaning and maintenance is needed to meet guest expectations fully.
Beds
At 'Donde Mira el Sol, PROMO Primavera hasta 50 POR CIENTO,' guests have expressed varied opinions regarding the comfort of the beds. While some visitors found the beds and pillows to be comfortable, many others highlighted significant issues. Common concerns include worn-out mattresses, uncomfortable and very hard beds, and pillows described as old and flat. In several cases, the mattresses were noted to be sagging or in poor condition, with some guests even reporting feeling the springs. Additionally, feedback indicates that some beds are made by pushing two single beds together, which might not be ideal for all guests. There were also some reports of cleanliness concerns, such as dirty mattresses and bedbugs. While the hotel staff has been described as attentive, the overall impression suggests a need for updates and repairs to enhance guest comfort.
Cleanliness
Situated in a prime location, Donde Mira el Sol is a hotel that offers picturesque views and comfortable rooms. However, the overall cleanliness and maintenance have fallen short in creating a welcoming atmosphere. Guests have noted that the common areas, including pools and gardens, suffer from a lack of upkeep, with persistent issues such as trash and neglected facilities. The pools, though appealing, often remain murky, and the garden, despite its charm, has odors that detract from the experience.
In terms of room cleanliness, there have been concerns about stained sheets and worn-out towels, which sometimes are not changed regularly. The condition of the rooms is further hampered by signs of aging, such as damaged furniture and minimal amenities, contributing to an overall impression of neglect. Guests have also encountered wildlife such as free-roaming cats, which might pose challenges for those with allergies.
Despite these setbacks, the hotel benefits from a team where some staff, like the cleaning lady, are noted for their attentiveness and friendliness. This reflects a potential for improvement with better management and increased focus on maintenance. As it stands, while the location admirably provides stunning views and comfort, it is in need of significant enhancement to fully realize its potential as a clean and well-maintained retreat.
Staff
At 'Donde Mira el Sol,' guest reviews reveal a mixed experience with the hotel staff. Many guests commend the friendliness and attention of certain staff members, describing their interactions as incredibly kind, warm, and professional. Exceptional mentions go to staff members like Gerónimo, Enrique, and Selene for their responsiveness and attentive service. Guests appreciated the dedicated service of cooks, waiters, and cleaning staff, as well as the manager’s kind demeanor. The attentiveness and hospitality from various staff members left a positive impression.
However, there are notable concerns regarding inconsistency in service quality. Some reviewers highlight poor customer service, recounting experiences with unfriendly receptionists, lack of proper training, and issues with scheduling and reservations. Complaints include a night watchman's inappropriate behavior and a lack of initiative among certain staff members. Despite these drawbacks, the overall ambience of the hotel, complemented by the kindness of specific staff members, could offer a pleasant stay for visitors who encounter the right personnel during their visit.
Wi-Fi
The reviews for the Wi-Fi at Donde Mira el Sol, PROMO Primavera hasta 50 POR CIENTO paint a mixed picture. Guests frequently mention that Wi-Fi coverage is limited primarily to the reception area, with some noting that the signal only reaches certain rooms, particularly those upstairs. While some guests describe the Wi-Fi as great or very good, others express concerns about its inconsistency and lack of coverage throughout the hotel, including a total absence of internet in specific rooms. Despite these connectivity issues, the picturesque views and attentive staff who offer cleaning services upon request contribute positively to the overall experience at this destination.
Pool
Donde Mira el Sol offers its guests an accessible location by the sea, providing a picturesque backdrop with stunning views that can make one's experience feel like a scene from a movie. Among the notable features is a seawater pool described as rustic and offering a unique charm. Guests also appreciate the personal touch of having pools available for different preferences and ages. The pool overlooking the ocean provides a serene setting for relaxation.
However, some aspects of the pool experience require attention. Feedback suggests that the maintenance and water treatment of the pools are inconsistent, with reports of maintenance issues affecting the enjoyment of guests. While some mention pools as clean and well-maintained, others note challenges with cleanliness and water clarity. The use of chlorine is highlighted in a few reviews, indicating potential concerns for sensitive skin.
Despite these issues, the hotel’s staff are recognized for their attentiveness around the pool area, ensuring guest comfort as much as possible. Guests who enjoy the natural surroundings find the lower area of the hotel appealing for activities like snorkeling, with its beautiful views of the sea enriching their visit. Nevertheless, access to some natural pools might be difficult and potentially hazardous, requiring caution from visitors, especially those with mobility issues.
Parking
Parking at Donde Mira el Sol can be a bit challenging. While some reviewers mention the availability of a closed garage for cars and a parking area, others highlight that it's a distant and somewhat deserted option. Unfortunately, parking is not included in the hotel price and incurs an additional daily fee, which some guests found misleading given the lack of security and monitoring. A few guests noted that the parking is not conveniently located near the hotel, which requires guests to navigate a few blocks to reach it. Furthermore, the parking area itself is reportedly small and some guests opted to leave their cars on the street instead, citing concerns over safety and the additional cost.
Family
Donde Mira el Sol offers a mixed experience for families traveling with children. On the positive side, the location is described as family-friendly, offering a tranquil setting where children can enjoy the pool, accompanied by picturesque views. The establishment is pet-friendly, enhancing the experience for families traveling with their furry companions. Additionally, guests noted the friendly and accommodating staff, which contributed to a welcoming atmosphere. The value for money is highlighted, making it an attractive option for those seeking a different beach getaway.
However, some reviews express concerns over security, mentioning rooms without keys, and suggest that it may not be the best choice for families due to parties by the pool with loud music and alcohol late into the night. These mixed reviews indicate that while the hotel has strong potential for a family-friendly environment, certain factors might make it less ideal for some guests.
Accessible
Donde Mira el Sol offers some features that cater to individuals with limited mobility, such as specific rooms designed for ease of access and a beach area that is accessible from the hotel. However, the lack of a functioning elevator poses a challenge for guests with disabilities or elderly visitors. While the hospitality is budget-friendly and includes amenities like a closed garage and accessible transfers, improvements in maintenance and accessibility, such as ensuring the elevator is operational, could enhance the overall experience for all guests, particularly those with physical health concerns. Room cleanliness receives positive mentions, underscoring the hotel's attention to that aspect of guest comfort.
Outdoor Pool
Donde Mira el Sol offers a tranquil escape with stunning views of Acapulco, attracting guests seeking a peaceful retreat away from bustling city life. The hotel boasts multiple swimming pools, each catering to different accommodations, including charming bungalows with private pools and shared pools for guests across several rooms. Guests appreciate the flexibility of staying in the pool later into the evening, which adds to the relaxed atmosphere of the property.
Despite the diverse pool options, some areas reportedly suffer from a lack of maintenance, with pools appearing slightly neglected. Nevertheless, the hotel compensates for this with its unique access to both the pool and the sea, providing an additional appeal for water enthusiasts. The small beach area at the foot of a ravine offers a pleasant spot for guests to immerse themselves in the ocean's calm waters. Overall, Donde Mira el Sol combines scenic beauty and calming surroundings, albeit with some room for improvement in pool cleanliness.
Romantic
At Donde Mira el Sol, guests are consistently captivated by the stunning views that frame this romantic getaway. The spectacular and absolutely breathtaking scenery from the rooms offers an incredible backdrop for a memorable stay. Visitors find the combination of sea views and sunsets to be truly impressive, enhancing the overall experience with their beauty. The hotel's location provides not only comfort but also a serene tranquility that adds to the romantic atmosphere. The ability to access the sea directly further enriches the experience, allowing guests to immerse themselves in the charming landscape that surrounds the hotel.
Dog Friendly
Donde Mira el Sol is a noteworthy destination for animal lovers, offering pet-friendly accommodations that welcome a variety of pets with open arms. This establishment prides itself on being incredibly animal-friendly, which many guests consider a significant advantage. With numerous pets and even foreign animals frequenting the site, it's an ideal spot for those traveling with their furry companions. The staff receives praise for their friendliness and hospitality, ensuring that both guests and their pets feel at home during their stay. Although there is an additional nightly fee for pets, guests appreciate the transparent acceptance of their four-legged friends. However, it's important for pet owners to be mindful of the potential presence of ticks and fireworks. Overall, despite some areas for improvement, the hotel's commitment to being pet-friendly remains one of its most celebrated features.
Yes, Donde Mira el Sol, PROMO Primavera hasta 50 POR CIENTO has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Donde Mira el Sol, PROMO Primavera hasta 50 POR CIENTO.
Yes, Donde Mira el Sol, PROMO Primavera hasta 50 POR CIENTO welcomes dogs.
Yes, parking facilities are available at Donde Mira el Sol, PROMO Primavera hasta 50 POR CIENTO.
No, Donde Mira el Sol, PROMO Primavera hasta 50 POR CIENTO doesn't have a gym.