Acapulco16.83212100,
-99.90405400,
Av Costera Miguel Aleman No 26 Fracc Las Playas(Show on Map)
7.9
Good
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Summary of reviewsAcamar Beach Resort is consistently praised for its prime beachfront location on Caleta Beach. With easy and direct access to the beach, the resort’s surroundings, convenience to local amenities and spectacular ocean views make it a standout destination. Guests appreciate the family-friendly atmosphere, the natural beauty of the area and the attentive staff, reinforcing the resort as an ideal spot for families.
The breakfast service garners high marks for its variety and quality, adding significant value to the guest experience. Though there are occasional complaints about service speed and breakfast availability, the overall feedback is positive. Dinner experiences are mixed with favorable comments on the friendliness of the restaurant staff and the good flavors of the available dishes, although limited operating hours and simplicity of food are noted as drawbacks.
Room experiences are varied with many guests enjoying features such as minibars, large bathrooms and spectacular sea views. However, issues like worn-out furniture, cleanliness concerns and outdated facilities are frequently mentioned, alongside calls for renovation. Cleanliness throughout the resort is praised, especially in common areas like the pool and beach, though consistency is lacking in the rooms.
The resort's staff is generally commended for their friendliness and attentiveness, despite some isolated incidents of rude or unprofessional behavior. The resort's WiFi service, however, is found wanting with limited connectivity and separate charges being common complaints.
The pool area receives positive feedback for its convenient beach access and warm water but suffers from cleanliness issues and limited operational hours. The beachfront setting itself is highly lauded with beautiful, calm waters suitable for children and clean conditions maintaining a pleasant environment. Nevertheless, the beach can get crowded and noisy.
Parking at the resort is safe but inconvenient and costly, drawing mixed reactions from guests. Similarly, the beds receive varied comments with many finding them comfortable, while others describe them as too firm and in need of better bedding and room temperature control.
In conclusion, Acamar Beach Resort excels in its location, beach access and breakfast service, making it a favorable option for a beachfront getaway. Room and cleanliness issues, WiFi limitations and restrictive dining and pool hours present areas for improvement to ensure a more consistent and enjoyable guest experience. Show more
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Categories
Beachfront Hotel
Located on Av Costera Miguel Aleman, providing direct access to the beach. Offers a relaxing beachfront experience with essential amenities.
Hotel near The Beach
Located in Fracc Las Playas, this resort features direct beach access. Its beachfront location makes it ideal for guests wanting to spend time by the sea.
Hotel with Parking
Acamar Beach Resort offers private parking. A private parking garage is available on site, and private parking is also possible at a nearby location.
Accessible Hotel
This hotel offers wheelchair accessibility, an elevator, a stair-free path to the entrance, a well-lit path to the entrance, a wheelchair-accessible pool, a wheelchair-accessible registration desk, and a wheelchair-accessible restaurant.
Hotel with Outdoor Pool
Acamar Beach Resort features an outdoor pool for guests to use.
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
4-Star Hotel
Room Types
Double Room with Sea ViewOffering sea views, this bright room includes air conditioning, cable TV and a seating area. Some rooms have a private balcony. The bathroom comes with a selection of toiletries.
Double Room with Mountain ViewThe double room has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. This double room features a safe deposit box, a TV and mountain views. The unit has 2 beds.
Superior Twin RoomThe twin room provides air conditioning, a minibar, a balcony with mountain views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Superior Twin Room with Sea ViewThe twin room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.
Double Room with Pool ViewThe double room provides air conditioning, a minibar, a balcony with pool views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Double Room with Garden ViewThe double room has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. Boasting a balcony, this double room also offers a safe deposit box and a TV. The unit has 2 beds.
Guest Reviews
7.9
Good
Location
Acamar Beach Resort boasts an enviable location with its prime spot right on Caleta Beach. Guests consistently highlight the excellent, incredible and very good location, emphasizing the proximity and easy access to the beachfront. The convenience of having everything at hand—whether it’s shopping outlets, restaurants, food stalls, pharmacies or the Oxxo convenience store—amplifies the appeal for visitors. The resort’s accessibility is also favored, making it an ideal family destination. Beyond the superb location, the natural beauty of the surroundings, along with attentive staff and a safe, family-friendly atmosphere, contribute to a delightful experience. Additionally, the hotel provides secure parking nearby, although it comes at an extra cost. With exceptional views and an overall excellent location, Acamar Beach Resort stands out as a perfect beachfront getaway.
Breakfast
Acamar Beach Resort's breakfast service receives high praise from many guests. The breakfast buffet is consistently described as good with numerous mentions of its excellent quality and variety. Guests appreciate the delicious and rich flavors offered in the morning meals, often highlighting the buffet's completeness and diversity. Positive sentiments include comments on the tasty and varied food that adds to the dining experience at the resort.
However, there were occasional mentions of slower service and the breakfast timing running out quickly, which might be inconvenient for some. There were also isolated instances of no breakfast service on specific days and issues with service in the breakfast area. Despite these few drawbacks, the overall sentiment about the breakfast at Acamar Beach Resort remains very positive.
Dinner
The dining experience at Acamar Beach Resort presents a mixed picture. On the positive side, the restaurant staff are consistently praised for their kindness and friendliness. Guests have noted that the food served at the resort restaurant generally has a very good flavor with tasty dishes available at reasonable prices. The buffet restaurant also offers a diverse array of foods, though opinions about its quality are divided.
However, there are some areas for improvement. The restaurant only serves until two in the afternoon, leaving no option for dinner within the hotel itself. Some guests found the food to be very simple and others mentioned that the price might be a bit high. For late arrivals, the options become even more limited as surrounding eateries close by 7 PM, leaving only supermarket sandwiches available.
Overall, while the staff and the flavors of the dishes receive commendation, limited operating hours and meal options suggest that dinner at Acamar Beach Resort might not meet all guests' expectations.
Rooms
The rooms at Acamar Beach Resort present a mixed experience according to guest reviews. Positively, visitors appreciated features like minibars, spacious closets and large bathrooms, finding the rooms generally clean and equipped with essentials such as refrigerators. Many enjoyed the spaciousness of certain rooms with some even benefiting from spectacular views of the sea and the bay. On the comfort side, however, several guests found issues, including worn-out furniture, low lighting and outdated facilities with some pointing out cleanliness issues and unpleasant smells. Size-wise, rooms varied with some guests noting they were small and lacked adequate electrical outlets. The hotel’s age is evident in its facilities and there’s a consensus on the need for renovation. Despite the mixed reviews, elements like the pleasant views and helpful staff provided some redeeming qualities.
Beds
Acamar Beach Resort has received mixed feedback regarding their beds. Guests often highlight the comfort and cleanliness of the beds with many describing them as very comfortable and providing good support. Some visitors noted the quality of the mattresses, finding them adequate and satisfactory. However, there were several comments about the beds being too hard or uncomfortable with some even comparing the firmness to concrete. Issues such as old, dirty and damaged mattresses were mentioned alongside the lack of proper bedding, such as duvets or bedspreads. Additionally, the positioning of air conditioning units above the beds, blowing cold air directly onto them, was another frequent concern. Despite some positive remarks about bed comfort, it appears that improvements could be made in terms of mattress quality and room temperature control for a more consistently pleasant experience.
Cleanliness
Acamar Beach Resort enjoys a prime location close to the sea and its beach, pool and general facilities often receive praise for their cleanliness. Guests frequently find the hotel to be very clean with several mentions of spotlessly maintained areas such as the rooms, pool and restaurant. The cleaning staff are noted for their friendliness and helpfulness, contributing positively to the overall guest experience.
However, some reviews indicate inconsistency in the cleanliness of the rooms and bathrooms with occasional reports of dirty bathrooms, unpleasant odors and sightings of cockroaches. Some guests have found the cleanliness in the rooms to be subpar, describing it as among the worst encountered, while others have reported more average standards. The common areas sometimes suffer from neglect and facilities like the reception restrooms could benefit from more frequent cleaning.
While the hotel's cleanliness receives mixed reviews, the friendliness of the staff and the convenient access to the beach remain consistent highlights for guests. The clean pool area and the general upkeep of the beach area are also commonly appreciated. Nonetheless, there are opportunities for improvement, particularly in maintaining consistent hygiene standards in all areas of the hotel.
Staff
The staff at Acamar Beach Resort receive high praise for their friendliness and attentiveness. Numerous guests highlight the exceptional service and the welcoming attitude of the employees, affirming that many staff members are kind, helpful and go out of their way to enhance the comfort of the guests. The attentiveness of the security staff and particularly friendly and helpful employees like Diego at the reception, are mentioned positively.
However, there are also mixed reviews regarding the reception and restaurant staff with some guests describing their encounters as rude and unprofessional. While many guests enjoyed the friendly and efficient service and were impressed with the overall kindness and respect shown by the staff, these less favorable interactions suggest inconsistency in customer service.
Overall, the staff's dedication to delivering good service and maintaining a positive and welcoming environment stands out, despite occasional lapses in friendliness and professionalism.
Wi-Fi
The Acamar Beach Resort boasts a generally good ambiance and service; however, it faces significant challenges with its WiFi connectivity. The WiFi signal is predominantly limited to common areas with virtually no coverage in the guest rooms. There's a noticeable absence of WiFi in the rooms, often requiring guests to step out into the hallway for access. The internet quality throughout the resort leaves much to be desired with weak and inconsistent signals being a recurring issue. Additionally, the resort charges separately for WiFi usage, which might be an inconvenience for some guests. Nonetheless, these technological shortcomings do not overshadow the overall positive atmosphere and service at the resort.
Pool
The pool at Acamar Beach Resort is a blend of convenience and shortcomings. Guests appreciate the easy access to the beach directly from the pool area and the availability of hot water both in the showers and the pool itself. On occasion, the pool water is praised for being clean and warm, providing a pleasant swimming experience.
However, several guests noted that the pool is relatively small and can get crowded, often appearing neglected and in poor condition. Maintenance seems inconsistent with some reviews stating that the pool is very clean initially, but deteriorates significantly over the course of a stay. Concerns about cleanliness are recurring with multiple mentions of the water being dirty or cloudy and the pool area itself needing more attention. The high chlorine levels also drew criticism, as they can irritate the skin.
Another point of contention is the pool's operational hours, which many felt were too short, ending as early as 8 PM. This limited access, coupled with sometimes early withdrawal of restaurant services, left some guests wanting more flexibility.
Despite these issues, the positive aspects like convenient beach access and the occasional instances of clean, warm water make the pool area a notable feature of the resort. However, it is clear that consistent maintenance and extended service hours could significantly enhance the experience.
Beach
Acamar Beach Resort boasts an incredible and very beautiful beach, providing guests with spectacular ocean views. It is conveniently located very close to the beach, offering direct access and making the sea just a step away from the hotel. This prime location allows for the enjoyment of both the beach and the pools, which are seamlessly connected.
The calm sea at the beach ensures a perfect environment for swimming and is particularly safe for children. The beach is kept clean with a tidy-up routine at the end of each day, maintaining a pleasant environment for visitors.
Despite its many positives, the beach area can become crowded and is shared with people from the neighboring street, sometimes leading to insufficient services and a shortage of beach loungers. Additionally, the beach can be noisy due to the number of guests taking up space.
Nevertheless, the view of the beach and its easy access make it a good spot for both relaxation and fun water activities. The beach at night, lit up and serene, adds a magical touch to staying at Acamar Beach Resort.
Parking
Guests at Acamar Beach Resort have mixed feelings about the parking situation. One of the key points is that parking is not located on the hotel's premises; instead, guests need to park their vehicles a street away, necessitating transportation provided by the hotel to and from another location. Many guests find this arrangement inconvenient and uncomfortable with some noting that the parking area is quite crowded and unsuitable for large vehicles.
Additionally, the parking service comes at an extra cost of 150 per day, which some guests feel is not justified. Several reviewers mentioned that the hotel's parking policy could benefit from allowing more time for parking in front of the hotel itself. Despite these concerns, the service accompanying this parking setup is often praised with staff described as kind and attentive during the transportation process.
Overall, the parking situation, while safe, is viewed as an added hassle and expense, detracting from the otherwise enjoyable experience at Acamar Beach Resort.
Family
Acamar Beach Resort is highly praised for its family-friendly atmosphere, making it an ideal destination for those seeking a safe and enjoyable stay for their loved ones. Guests appreciated the hotel's direct access to a calm beach, which is perfect for children to play and explore safely. The location received commendations for being excellent and convenient, close to the beach and conducive to family plans. Additionally, the resort stands out for its friendly staff and clean rooms, contributing to a comfortable and welcoming environment. Highlighted features include hot water in both the showers and the pool, further enhancing the comfort of guests. Overall, Acamar Beach Resort proves to be a very good choice for families looking for a beachside retreat.
Beachfront
Acamar Beach Resort boasts an unparalleled beachfront location that consistently pleases guests. Situated directly in front of Caleta Beach, the hotel offers immediate access to the sea, allowing visitors to enjoy stunning ocean views. Guests particularly appreciate the expansive, comfortable and clean rooms, many of which offer direct views of the water. Despite some comments about the need for staff training in customer service, the hotel's excellent location and well-maintained facilities remain key highlights for those seeking a seaside retreat. With its proximity to the beach being a standout feature, Acamar Beach Resort provides a prime spot for beach lovers.
Yes, Acamar Beach Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Acamar Beach Resort.
No, Acamar Beach Resort doesn't allow dogs.
Yes, parking facilities are available at Acamar Beach Resort.