Accessible HotelThe entire hotel unit is wheelchair accessible, ensuring increased accessibility throughout the property. It provides accessible parking options and offers rooms with walk-in showers. Wheelchair access is available in common and public areas.
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Summary of reviews related to the 'Accessible' categoryBest Western Plus Park City Lund has received mixed reviews regarding its accessibility features for guests with disabilities. Guests appreciated the availability of accessible rooms and amenities such as good accessible parking, a ground floor layout and accessible lounge areas conducive to socializing for elderly or disabled individuals. The hotel's facilities are noted to be modern with a sufficient gym and there are adapted facilities and handicapped bathrooms available.
However, several concerns were raised about the overall accessibility. Despite being advertised as wheelchair accessible, some guests found that the facility did not meet their needs fully. Instances of poor marking and signage, limited elevator accessibility and an ordeal with reception services were highlighted. There were specific complaints about the lack of accessible rooms, showering stools for knee patients and troubles with the arrival process, such as no staff being present at check-in despite prior notification.
Overall, while the hotel offers several accessible features, the uneven accessibility experiences suggest that prospective guests with disabilities may need to verify specific needs before booking.
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