WRAP on Southbank
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Summary of reviews'WRAP on Southbank' is a well-regarded hotel in the heart of Melbourne, praised for its exceptional location. Guests consistently highlight the convenience of its proximity to the Southbank promenade, Crown Casino and numerous dining options, making it an ideal choice for both leisure and business travelers. The central location ensures easy walking access to key landmarks like the Melbourne Convention and Exhibition Centre, Federation Square and the Arts and Theatre precincts. The availability of nearby tram stops further enhances accessibility to the CBD and beyond.
The hotel features spacious, clean and well-appointed rooms, often with stunning city views, especially from higher floors. Guests frequently commend the comfortable beds, modern decor, abundant natural light and in-room amenities like kitchens and laundry facilities, making the rooms suitable for longer stays and families. Despite occasional maintenance issues, the spaciousness, cleanliness and views are well-received.
Breakfast at WRAP on Southbank generally receives positive feedback with many guests praising the quality, taste and presentation of the food. The on-site dining area is noted for its friendly service and lovely ambiance. However, some guests felt that the breakfast was overpriced or lacked variety and service issues such as cold meals and small portions were occasionally reported.
The hotel's dinner offerings also receive mixed reviews. While many appreciated the convenience and pleasant atmosphere of the on-site restaurant and café, others noted small portions and slow service. Nonetheless, standout dishes like the Lamb shank special and the café's coffee were highlights for many guests.
The staff at WRAP on Southbank are frequently praised for their exceptional service, professionalism and friendliness. From check-in to housekeeping, the team's helpfulness and dedication significantly contribute to the positive guest experience, making it a preferred choice for many visitors.
Cleanliness reviews are mixed with many guests describing the rooms and facilities as spotless and well-maintained. However, some reported issues such as mould in bathrooms, stained carpets and inadequate housekeeping. Despite these concerns, the hotel's friendly staff and convenient location often mitigated any negative experiences.
The on-site amenities, including a gym, pool and parking, receive varied feedback. The gym is appreciated for being well-equipped despite its compact size, while the pool, though fun for children, is often described as small, cold and in need of better maintenance. On-site parking is secure and convenient but deemed expensive by many guests with some suggesting more affordable nearby options.
Overall, WRAP on Southbank is highly recommended for its prime location, comfortable rooms and exceptional staff, providing a base for exploring Melbourne's vibrant offerings right outside the doorstep.
Categories
The hotel features spacious, clean and well-appointed rooms, often with stunning city views, especially from higher floors. Guests frequently commend the comfortable beds, modern decor, abundant natural light and in-room amenities like kitchens and laundry facilities, making the rooms suitable for longer stays and families. Despite occasional maintenance issues, the spaciousness, cleanliness and views are well-received.
Breakfast at WRAP on Southbank generally receives positive feedback with many guests praising the quality, taste and presentation of the food. The on-site dining area is noted for its friendly service and lovely ambiance. However, some guests felt that the breakfast was overpriced or lacked variety and service issues such as cold meals and small portions were occasionally reported.
The hotel's dinner offerings also receive mixed reviews. While many appreciated the convenience and pleasant atmosphere of the on-site restaurant and café, others noted small portions and slow service. Nonetheless, standout dishes like the Lamb shank special and the café's coffee were highlights for many guests.
The staff at WRAP on Southbank are frequently praised for their exceptional service, professionalism and friendliness. From check-in to housekeeping, the team's helpfulness and dedication significantly contribute to the positive guest experience, making it a preferred choice for many visitors.
Cleanliness reviews are mixed with many guests describing the rooms and facilities as spotless and well-maintained. However, some reported issues such as mould in bathrooms, stained carpets and inadequate housekeeping. Despite these concerns, the hotel's friendly staff and convenient location often mitigated any negative experiences.
The on-site amenities, including a gym, pool and parking, receive varied feedback. The gym is appreciated for being well-equipped despite its compact size, while the pool, though fun for children, is often described as small, cold and in need of better maintenance. On-site parking is secure and convenient but deemed expensive by many guests with some suggesting more affordable nearby options.
Overall, WRAP on Southbank is highly recommended for its prime location, comfortable rooms and exceptional staff, providing a base for exploring Melbourne's vibrant offerings right outside the doorstep.
Aparthotel near Nightlife Spots
Aparthotel with Swimming Pool
Heated Pool Indoor Pool
Aparthotel with Parking
Aparthotel with Gym
Aparthotel with Indoor Pool
Aparthotel with Heated Pool
Guest Reviews
WRAP on Southbank boasts an impressive location that guests consistently praise. Nestled in the heart of Melbourne, it offers exceptional access to the city’s vibrant attractions. Guests appreciate its proximity to the Southbank promenade, the Crown Casino and an array of restaurants and cafes, making it ideal for both leisure and business travelers. This central position allows easy walking access to landmarks such as the Melbourne Convention and Exhibition Centre, Federation Square and the Arts and Theatre precincts. Moreover, convenient transport links, including nearby tram stops, enhance the accessibility to the CBD and beyond. Alongside a prime location, the hotel features spacious, clean and well-appointed rooms that often come with stunning city views, especially from higher floors. The helpful and friendly staff, combined with comprehensive facilities like a pool, gym and sauna, contribute to a highly satisfying stay. Overall, WRAP on Southbank’s superb location and amenities cater perfectly to those looking to explore Melbourne’s best offerings right outside their doorstep.
The breakfast experience at WRAP on Southbank generally receives positive feedback from guests. Many guests praised the breakfast as "delicious" and "amazing", citing good value, generous portions and high-quality food. The service during breakfast was often described as friendly and efficient, enhancing the overall dining experience.
Numerous reviewers appreciated the inclusion of breakfast in their room rates with some noting it as a fantastic deal or a valued complimentary addition. The breakfast offerings were diverse with options for a la carte dining greatly appreciated by many. Others highlighted the lovely ambience of the breakfast area and the convenience of having an on-site restaurant. Service to the rooms also garnered mixed reviews; some found the delivered breakfast perfect and well-presented, while others had issues such as cold or fermenting food.
However, not all feedback was positive. Some guests felt that the breakfast was overpriced or not up to their expectations, mentioning limited choices, small servings and slow service. There were also mentions of moldy fruit and subpar coffee and a few guests expressed dissatisfaction with the absence of a promised buffet.
Overall, while WRAP on Southbank's breakfast received high marks for taste and presentation from many, some guests encountered disappointing aspects that affected their satisfaction.
WRAP on Southbank offers a mix of experiences when it comes to dining at the hotel. Many guests appreciated the convenience and ambiance of having a restaurant and café on-site, often describing the food as excellent, delicious or lovely. Particular favorites included the Lamb shank special which was praised for both its taste and fair pricing.
Guests also noted the space's attractive qualities, like the charming atmosphere of the restaurant and the option to enjoy quiet cocktails. Room service was generally well-received, providing the added benefit of delivering both meals and cocktails directly to rooms. The café earned accolades for its great coffee, enhancing the overall dining experience.
However, there were also less favorable comments about the food and service. Portions were sometimes described as on the small side and some guests found the food quality to be average or not worth the expense. Service in the restaurant could be slow and a few noted disappointments with the timeliness and presentation of room service, which occasionally arrived cold or in paper packaging. Despite these mixed reviews, the availability of on-site breakfast and dinner options added a level of convenience and comfort for many guests.
Overall, while some aspects of the dining experience at WRAP on Southbank received mixed reviews, the positive feedback on the restaurant's ambiance, certain standout dishes and the convenience of room service contributed positively to guests' stays.
The rooms at 'WRAP on Southbank' offer a mixed bag of experiences for guests. Many visitors appreciated the clean, spacious and well-equipped apartments, often highlighting features like comfortable beds, modern decor and gorgeous views of the city or Southbank river. These rooms are noted for their natural lighting and cozy, warm feel, making them a delightful place to relax.
However, some guests felt that the room sizes were on the smaller side and others encountered minor maintenance and cleanliness issues. Complaints included dusty surfaces, broken furnishings and appliances that didn't work properly. Despite occasional issues with the conditions, such as dated decor or tired-looking interiors, many guests found the rooms generally satisfactory.
Rooms often boasted excellent city views and balconies that were well-received when clean. The spaciousness of many apartments made them suitable for families and longer stays. Positive remarks were plentiful for upgraded rooms, which were described as fantastic with some guests enjoying upgrades to larger apartments with additional bathrooms.
While amenities like in-room kitchens and laundry facilities were a plus, some guests pointed out that basic supplies like toiletries and coffee were sometimes insufficient for longer stays. Noise levels varied with some rooms being notably quiet while others were affected by street traffic.
Despite some hiccups, the overall sentiment leaned towards enjoying the accommodation with many guests expressing a desire to return, citing its location, spaciousness and general comfort as key benefits.
The beds at WRAP on Southbank have received generally favorable feedback from guests with many describing them as very comfortable and contributing to a restful night's sleep. The majority of guests appreciated the cleanliness and comfort of the bedding, often commenting on the modern and cozy feel of the accommodation. However, some visitors noted inconsistencies with a few beds being described as too firm or even hard. While many were pleased with the supportive mattresses and fabulous pillows, there were occasional remarks about discomfort due to overly soft or unsupportive pillows and the occasional saggy mattress. Despite these few criticisms, the overall impression was that the beds at WRAP on Southbank were a highlight of the stay, ensuring a comfortable and pleasant experience for most guests.
WRAP on Southbank garners mixed reviews concerning its cleanliness. On the positive side, many guests describe the rooms as spotless, comfy, modern and spacious. Common compliments include clean linens and towels, well-maintained apartments and sufficient amenities. Some reviews highlight the hotel’s excellent cleanliness standards, describing the rooms and facilities as very clean, tidy and inviting.
However, not all reviews reflect this high standard. Areas needing improvement include the bathrooms with several guests noting mould issues and a lack of thorough scrubbing, particularly around grout and tiles. The hotel's carpets and couches have been described as stained, dusty and occasionally smelly. Additionally, some common areas such as the pool, gym and balconies were cited as needing more attention to cleanliness.
The state of the furnishings and facilities also received mixed feedback with some guests pointing out worn-out furniture, dirty hand marks on walls and the need for updated appliances. Housekeeping services received criticism for being mediocre with reports of rooms not being cleaned thoroughly, patched cleaning jobs and occasional complaints about cleanliness upon arrival. Despite these issues, the hotel’s location and friendly staff were generally praised, adding positive notes to the overall guest experience.
WRAP on Southbank consistently impresses guests with its staff’s exceptional service, professionalism and friendliness. From the moment of check-in, the reception staff set a warm and welcoming tone, displaying efficiency and courtesy. Numerous reviews mention that employees went above and beyond to assist with needs ranging from providing extra toiletries to facilitating late check-outs.
Guests frequently praise the hotel's amazing, friendly and accommodating staff, who not only offer helpful advice but also contribute significantly to the overall pleasant experience. The customer service has been described as outstanding with team members being quick to provide assistance and knowledgeable about the area. Moreover, the housekeeping staff is noted for their attentiveness and ensuring cleanliness, adding to the seamless stay.
While a few critiques mention isolated instances of unprofessionalism or confusion, the overwhelming majority of reviews highlight the hospitality and exceptional dedication of the staff. Whether it’s the front desk, room service or cafe personnel, the consistent theme is one of helpful and approachable staff members who contribute significantly to the hotel’s appeal.
In essence, the team at WRAP on Southbank has left a positive and lasting impression on guests, making it a preferred choice for visitors seeking comfort and excellent service in a convenient location close to the city's attractions.
The reviews of WRAP on Southbank reveal a mixed experience with the hotel’s wifi service. On the positive side, some guests found the wifi to be good, fast and easy to connect, which worked well on multiple devices in several instances. In certain common areas, unlimited free wifi was available and some guests praised the inclusion of wifi, noting its reliability.
However, many guests encountered significant issues. Some reported the wifi as patchy, slow, intermittent and occasionally non-functional for the initial days of their stay. There were complaints about the need to pay for wifi, unexpected charges and difficulties in obtaining access codes. Additionally, the internet connection was sometimes very poor with certain devices, such as TVs, having trouble connecting. There were also comments about clunky and intermittent service, bad reception and overall disappointment with the wifi quality.
In summary, while some guests had a satisfactory experience with the wifi at WRAP on Southbank, general consensus indicates that many found it unreliable and disappointing with unclear policies regarding free access contributing to the dissatisfaction.
Visitors to WRAP on Southbank generally appreciate the hotel's gym facilities, despite its compact size. Many have found the gym to be quite good for a hotel setting with specific nods to the availability of dumbbells and a variety of equipment. Comments reveal that while the gym can get crowded and may seem small to some, it is nonetheless well-equipped and decent for a workout. Visitors have noted the gym's location on the tenth floor and praise the added convenience of having an indoor pool and spa alongside the gym. Some guests, however, have pointed out that access to the gym can be slow and cumbersome with some even experiencing restricted access via reception or key. There are occasional mentions of limited space for activities like bodyweight workouts and concerns about cleanliness, but overall, the gym along with the associated amenities such as the pool and sauna receive positive remarks.
Visitors at WRAP on Southbank had varied experiences with the hotel's indoor pool. Many guests noted that the pool was on the smaller side with some mentioning it looked larger in photos. The layout posed challenges for larger crowds and it could get congested quickly, especially with limited seating and space for belongings.
While some found the pool great for kids, the overall cleanliness of the area seemed inconsistent with multiple reviews pointing out that it wasn’t always clean. There were notable instances of dirty water, rubbish left around and even broken tiles. However, other guests did appreciate the cleanliness, describing the pool area as very clean.
Temperature was a frequent concern with many guests finding the pool too cold for a comfortable swim. Several reviews highlighted that the pool was either not heated adequately or felt freezing cold. Some guests suggested a need for a warmer spa section for adults.
Maintenance issues were also a common theme with calls for refurbishment and better upkeep of the pool area. Despite these critiques, some guests still enjoyed their time at the pool, acknowledging that it offered a good experience for the kids and provided a nice area for a morning swim.
Overall, while the pool at WRAP on Southbank offers certain conveniences and can be fun for children, it could benefit from improvements in temperature regulation, cleanliness and general maintenance to better meet guests' expectations.
The parking at WRAP on Southbank has received mixed feedback. Guests appreciated the convenience and security of the on-site parking with many describing it as easy and accessible. The parking facilities are well-maintained and safe, providing peace of mind for travelers.
However, several guests pointed out that the cost of parking, which ranged from $30 to $40 per day, was expensive. Some found it more economical to park at nearby locations like the Casino. While some found the parking ample and the car park spacious, others noted the parking spaces were tight and maneuvering larger vehicles could be challenging.
The entry to the car park was considered cumbersome by some, as it required interaction with reception staff every time to access the parking levels. Many mentioned the lack of clear directions and signage, making the car park difficult to locate initially.
Overall, while the on-site parking at WRAP on Southbank was deemed secure and beneficial, the cost and the complicated access detracted from the overall experience for some guests. Nevertheless, the hotel's location and the availability of parking remained significant positives for many visitors.
Nestled in a prime CBD location, WRAP on Southbank offers guests convenient access to Melbourne's vibrant nightlife scene. The hotel is strategically situated close to a plethora of bars, restaurants and the renowned Crown Casino, making it easy for guests to indulge in the city's entertainment options. With Southbank's bustling area just a short walk away, visitors can effortlessly explore both indoor and outdoor nightlife. The hotel's proximity to South Gate and South Wharf further enhances its appeal, providing an array of dining and drinking options within comfortable walking distance.
Many guests emphasize the excellent location, highlighting that it’s just minutes away from lively hotspots, entertainment venues and convenient shops. Despite some pointing out the noisy city environment and the occasional need for thorough cleanliness, the consensus remains positive regarding the accessibility to social activities. Whether for a quick casino visit or a night out in the heart of Southbank, WRAP on Southbank's central setting ensures that visitors are never far from the action.
WRAP on Southbank features an indoor heated pool, a well-appreciated amenity with a dedicated lap lane for swimmers. Guests have commented positively on the accessibility and cleanliness of the pool area. However, some visitors noted that the pool was not as warm as they expected with the temperature being a bit cooler than ideal for some. A few reviews mentioned that the sauna, situated adjacent to the pool, was not as warm as they would have liked. While the heated pool is a notable feature of the hotel, there were suggestions for improving its warmth and potentially expanding the size or adding a warmer spa section for an enhanced experience. Overall, the heated pool adds value to the hotel's amenities but could benefit from a few temperature adjustments.
'WRAP on Southbank' boasts a cozy and inviting indoor pool that seems to be a hit among guests, particularly families with children. Despite being smaller than it appears in photos, the pool offers a comfortable and enjoyable experience with its heated waters. Evenings tend to be less crowded, providing a more peaceful swim. Accompanied by a spa and a bar area, the amenities extend beyond just swimming, contributing to an overall relaxing environment. Reviews highlight the decent gym and steam room that complement the pool facilities well. While some guests wished the pool were warmer or had better kid-friendly features such as towels and seating, the general sentiment towards the indoor pool remains positive, making it a noteworthy aspect of the hotel's offerings.
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Location
Breakfast
Numerous reviewers appreciated the inclusion of breakfast in their room rates with some noting it as a fantastic deal or a valued complimentary addition. The breakfast offerings were diverse with options for a la carte dining greatly appreciated by many. Others highlighted the lovely ambience of the breakfast area and the convenience of having an on-site restaurant. Service to the rooms also garnered mixed reviews; some found the delivered breakfast perfect and well-presented, while others had issues such as cold or fermenting food.
However, not all feedback was positive. Some guests felt that the breakfast was overpriced or not up to their expectations, mentioning limited choices, small servings and slow service. There were also mentions of moldy fruit and subpar coffee and a few guests expressed dissatisfaction with the absence of a promised buffet.
Overall, while WRAP on Southbank's breakfast received high marks for taste and presentation from many, some guests encountered disappointing aspects that affected their satisfaction.
Dinner
Guests also noted the space's attractive qualities, like the charming atmosphere of the restaurant and the option to enjoy quiet cocktails. Room service was generally well-received, providing the added benefit of delivering both meals and cocktails directly to rooms. The café earned accolades for its great coffee, enhancing the overall dining experience.
However, there were also less favorable comments about the food and service. Portions were sometimes described as on the small side and some guests found the food quality to be average or not worth the expense. Service in the restaurant could be slow and a few noted disappointments with the timeliness and presentation of room service, which occasionally arrived cold or in paper packaging. Despite these mixed reviews, the availability of on-site breakfast and dinner options added a level of convenience and comfort for many guests.
Overall, while some aspects of the dining experience at WRAP on Southbank received mixed reviews, the positive feedback on the restaurant's ambiance, certain standout dishes and the convenience of room service contributed positively to guests' stays.
Rooms
However, some guests felt that the room sizes were on the smaller side and others encountered minor maintenance and cleanliness issues. Complaints included dusty surfaces, broken furnishings and appliances that didn't work properly. Despite occasional issues with the conditions, such as dated decor or tired-looking interiors, many guests found the rooms generally satisfactory.
Rooms often boasted excellent city views and balconies that were well-received when clean. The spaciousness of many apartments made them suitable for families and longer stays. Positive remarks were plentiful for upgraded rooms, which were described as fantastic with some guests enjoying upgrades to larger apartments with additional bathrooms.
While amenities like in-room kitchens and laundry facilities were a plus, some guests pointed out that basic supplies like toiletries and coffee were sometimes insufficient for longer stays. Noise levels varied with some rooms being notably quiet while others were affected by street traffic.
Despite some hiccups, the overall sentiment leaned towards enjoying the accommodation with many guests expressing a desire to return, citing its location, spaciousness and general comfort as key benefits.
Beds
Cleanliness
However, not all reviews reflect this high standard. Areas needing improvement include the bathrooms with several guests noting mould issues and a lack of thorough scrubbing, particularly around grout and tiles. The hotel's carpets and couches have been described as stained, dusty and occasionally smelly. Additionally, some common areas such as the pool, gym and balconies were cited as needing more attention to cleanliness.
The state of the furnishings and facilities also received mixed feedback with some guests pointing out worn-out furniture, dirty hand marks on walls and the need for updated appliances. Housekeeping services received criticism for being mediocre with reports of rooms not being cleaned thoroughly, patched cleaning jobs and occasional complaints about cleanliness upon arrival. Despite these issues, the hotel’s location and friendly staff were generally praised, adding positive notes to the overall guest experience.
Staff
Guests frequently praise the hotel's amazing, friendly and accommodating staff, who not only offer helpful advice but also contribute significantly to the overall pleasant experience. The customer service has been described as outstanding with team members being quick to provide assistance and knowledgeable about the area. Moreover, the housekeeping staff is noted for their attentiveness and ensuring cleanliness, adding to the seamless stay.
While a few critiques mention isolated instances of unprofessionalism or confusion, the overwhelming majority of reviews highlight the hospitality and exceptional dedication of the staff. Whether it’s the front desk, room service or cafe personnel, the consistent theme is one of helpful and approachable staff members who contribute significantly to the hotel’s appeal.
In essence, the team at WRAP on Southbank has left a positive and lasting impression on guests, making it a preferred choice for visitors seeking comfort and excellent service in a convenient location close to the city's attractions.
Wi-Fi
However, many guests encountered significant issues. Some reported the wifi as patchy, slow, intermittent and occasionally non-functional for the initial days of their stay. There were complaints about the need to pay for wifi, unexpected charges and difficulties in obtaining access codes. Additionally, the internet connection was sometimes very poor with certain devices, such as TVs, having trouble connecting. There were also comments about clunky and intermittent service, bad reception and overall disappointment with the wifi quality.
In summary, while some guests had a satisfactory experience with the wifi at WRAP on Southbank, general consensus indicates that many found it unreliable and disappointing with unclear policies regarding free access contributing to the dissatisfaction.
Gym
Pool
While some found the pool great for kids, the overall cleanliness of the area seemed inconsistent with multiple reviews pointing out that it wasn’t always clean. There were notable instances of dirty water, rubbish left around and even broken tiles. However, other guests did appreciate the cleanliness, describing the pool area as very clean.
Temperature was a frequent concern with many guests finding the pool too cold for a comfortable swim. Several reviews highlighted that the pool was either not heated adequately or felt freezing cold. Some guests suggested a need for a warmer spa section for adults.
Maintenance issues were also a common theme with calls for refurbishment and better upkeep of the pool area. Despite these critiques, some guests still enjoyed their time at the pool, acknowledging that it offered a good experience for the kids and provided a nice area for a morning swim.
Overall, while the pool at WRAP on Southbank offers certain conveniences and can be fun for children, it could benefit from improvements in temperature regulation, cleanliness and general maintenance to better meet guests' expectations.
Parking
However, several guests pointed out that the cost of parking, which ranged from $30 to $40 per day, was expensive. Some found it more economical to park at nearby locations like the Casino. While some found the parking ample and the car park spacious, others noted the parking spaces were tight and maneuvering larger vehicles could be challenging.
The entry to the car park was considered cumbersome by some, as it required interaction with reception staff every time to access the parking levels. Many mentioned the lack of clear directions and signage, making the car park difficult to locate initially.
Overall, while the on-site parking at WRAP on Southbank was deemed secure and beneficial, the cost and the complicated access detracted from the overall experience for some guests. Nevertheless, the hotel's location and the availability of parking remained significant positives for many visitors.
Nightlife
Many guests emphasize the excellent location, highlighting that it’s just minutes away from lively hotspots, entertainment venues and convenient shops. Despite some pointing out the noisy city environment and the occasional need for thorough cleanliness, the consensus remains positive regarding the accessibility to social activities. Whether for a quick casino visit or a night out in the heart of Southbank, WRAP on Southbank's central setting ensures that visitors are never far from the action.
Heated Pool
Indoor Pool
Yes, WRAP on Southbank has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at WRAP on Southbank.
No, WRAP on Southbank doesn't allow dogs.
Yes, parking facilities are available at WRAP on Southbank.
Yes, WRAP on Southbank has a gym.
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