Quality Inn Salt Lake City Downtown
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Summary of reviewsQuality Inn Salt Lake City Downtown is highly regarded for its strategic location in Salt Lake City, providing easy access to downtown attractions, the University of Utah, the convention center and public transportation options like Lite Rail. Guests appreciate the convenience of being close to various shops, restaurants and the airport, making it a suitable choice for both business and leisure travelers. Despite some concerns regarding the surroundings after dark, the hotel's central location remains a notable advantage.
The rooms at Quality Inn Salt Lake City Downtown offer essential amenities such as refrigerators, microwaves and coffee machines and many guests found them spacious and comfortable. Specific reviews praised the quietness at night and the comfortable mattresses. However, significant issues related to cleanliness and maintenance often detract from the overall experience. Complaints of bad odors, unclean linens and outdated furniture are common.
Breakfast at the hotel receives mixed reviews. Some guests enjoyed the waffles, hot and cold cereals and coffee options. Others, however, found the selection limited, lacking in variety and often not replenished timely. There were also instances where breakfast was not available despite being advertised as included.
Staff interactions vary widely with many guests appreciating the friendly and professional demeanor of certain staff members, particularly the cleaning crew and some front desk personnel. Nonetheless, there are reports of rude and unprofessional behavior from other staff members, indicating inconsistency in service quality.
Wi-Fi quality is also inconsistent with some guests experiencing good speeds and others facing unstable connections. Parking is available and free but has its drawbacks, including tight spaces, closed underground garages and cleanliness issues. Security concerns arise due to the presence of homeless individuals around the parking lot.
The hotel is dog-friendly and accommodates guests traveling with pets, which many guests find beneficial. However, the hotel appears less suited for families and business travelers. It lacks dedicated family-friendly amenities and features such as playgrounds or cartoon channels. Business travelers might find the absence of a business center, inadequate work desks and unreliable Wi-Fi connectivity challenging.
Despite its strategic location and certain positive aspects, substantial improvements in cleanliness, maintenance and consistency in service are necessary for Quality Inn Salt Lake City Downtown to enhance the overall guest experience.
Categories
The rooms at Quality Inn Salt Lake City Downtown offer essential amenities such as refrigerators, microwaves and coffee machines and many guests found them spacious and comfortable. Specific reviews praised the quietness at night and the comfortable mattresses. However, significant issues related to cleanliness and maintenance often detract from the overall experience. Complaints of bad odors, unclean linens and outdated furniture are common.
Breakfast at the hotel receives mixed reviews. Some guests enjoyed the waffles, hot and cold cereals and coffee options. Others, however, found the selection limited, lacking in variety and often not replenished timely. There were also instances where breakfast was not available despite being advertised as included.
Staff interactions vary widely with many guests appreciating the friendly and professional demeanor of certain staff members, particularly the cleaning crew and some front desk personnel. Nonetheless, there are reports of rude and unprofessional behavior from other staff members, indicating inconsistency in service quality.
Wi-Fi quality is also inconsistent with some guests experiencing good speeds and others facing unstable connections. Parking is available and free but has its drawbacks, including tight spaces, closed underground garages and cleanliness issues. Security concerns arise due to the presence of homeless individuals around the parking lot.
The hotel is dog-friendly and accommodates guests traveling with pets, which many guests find beneficial. However, the hotel appears less suited for families and business travelers. It lacks dedicated family-friendly amenities and features such as playgrounds or cartoon channels. Business travelers might find the absence of a business center, inadequate work desks and unreliable Wi-Fi connectivity challenging.
Despite its strategic location and certain positive aspects, substantial improvements in cleanliness, maintenance and consistency in service are necessary for Quality Inn Salt Lake City Downtown to enhance the overall guest experience.
Dog Friendly Inn
This hotel is pet-friendly.
Inn with Parking
This hotel offers complimentary on-site parking for guests. Free parking is available for both cars and larger vehicles like buses and trucks, providing convenient and cost-effective parking in the downtown area.
Inn Taking Steps Towards Sustainability
Family Friendly Inn
Business Inn
Accessible Inn
Inn with Gym
Guest Reviews
Quality Inn Salt Lake City Downtown enjoys a highly favorable location praised by guests for its proximity to many key areas and attractions in Salt Lake City. The hotel is conveniently situated close to downtown, making it easy for guests to walk to various shops, restaurants and city attractions. The central location ensures quick access to the city’s main points of interest, such as the University of Utah and the convention center and it's also near a gas station, shopping mall and multiple dining options.
Travelers have noted the ease of getting to the hotel from the highway and its nearness to public transport like Lite Rail, making it an ideal base for city exploration. Many reviews highlighted the convenience of the hotel’s position, just a short 15-25 minute walk from the central city areas and close to the airport, which makes it practical for both business and leisure stays. Despite a few concerns about the surroundings, especially after dark, the hotel’s location remains a major plus for those visiting the city. Overall, Quality Inn Salt Lake City Downtown stands out for its strategic location that offers easy access to Salt Lake City's vibrant downtown and essential amenities.
Quality Inn Salt Lake City Downtown offers a breakfast experience that has garnered mixed reviews from guests. On a positive note, some guests praise the breakfast for being excellent and filling with tasty options like waffles, hot and cold cereals, coffee and a variety of juices. The waffle maker is an appreciated feature, often highlighted for making fun and delicious waffles.
However, many guests express disappointment in the limited selection and lack of variety, noting the absence of fresh fruit, eggs and protein options. The breakfast often consists mainly of bread, cereal and waffles, which some find repetitive and not filling enough. There are frequent mentions of the food not being restocked after a certain time, making it difficult for latecomers to find anything to eat.
Adding to the dissatisfaction, several guests report that there was no breakfast available despite it being advertised as included in the price. This seems to be a recurring issue with mentions of breakfast services being canceled due to the pandemic but without adequate updates on the hotel’s website. In these cases, guests found themselves without the breakfast they expected, receiving instead prepackaged items or nothing at all.
Overall, while some guests find the breakfast at Quality Inn Salt Lake City Downtown to be quite good and sufficient, many others report that it is minimal, lacking in variety and sometimes nonexistent despite being promised.
The rooms at the Quality Inn Salt Lake City Downtown seem to offer a mixed experience for guests. Guests frequently appreciated the availability of essential amenities such as refrigerators, microwaves and coffee machines in the rooms. Many reviews highlighted that the rooms were quite spacious and comfortable with some guests specifically noting comfortable mattresses and relative quietness at night. The hotel's proximity to downtown and the convenience of parking were additional positive points mentioned by reviewers.
However, there were numerous criticisms regarding cleanliness and maintenance. Recurring complaints included rooms smelling bad, bed sheets and towels being unclean and instances of broken or outdated furniture. Several guests noted the presence of strong odors, including cigarette smoke and mildew. Issues with non-functioning air conditioners added to the discomfort for some visitors. The common areas of the hotel, such as hallways and elevators, were also described as poorly maintained and dirty, which detracted from the overall experience.
Overall, while the rooms provided all necessary amenities and offered comfort for some guests, the lack of proper cleaning and maintenance were significant drawbacks that affected the quality of the stay for many.
Quality Inn Salt Lake City Downtown presents a mixed experience when it comes to its beds. While some guests found the beds to be comfortable and appreciated the nice pillows, these instances seem to be exceptions rather than the rule. Numerous reviews highlight issues such as uncomfortable, old and stiff beds, some with springs poking out or noticeable lumps that disrupted sleep. Cleanliness is another significant concern with many guests reporting stained or dirty sheets, blankets and pillows. Instances of bedbugs and worn bedding further detract from the overall experience. In a few positive notes, some guests did find the bed sheets clean and appreciated the availability of multiple pillows. However, the general consensus points to a need for better maintenance and updates to the bedding to enhance guest comfort.
Quality Inn Salt Lake City Downtown enjoys a prime location and offers the convenience of free parking. The rooms, when clean, are notably comfortable and tidy and many guests appreciated the clean bathrooms, sheets and towels. However, cleanliness appears to be a major concern across various reviews.
The overall condition of the hotel is described as old and run-down with both public areas and individual rooms being in dire need of deep cleaning and maintenance. Carpets, in particular, are often noted as filthy and stained, both in the rooms and hallways. Guests frequently mentioned unpleasant odors, including smoke, dampness and a pervasive musty smell. Mold and dust were common complaints and incidents of finding hair on sheets and in bathtubs were not uncommon.
The breakfast offerings left much to be desired, often described as very limited and disappointing with only a waffle-maker standing out as a positive feature. The hotel's general atmosphere was further marred by issues with noise and the presence of homeless individuals around the parking lot.
In summary, while the hotel offers a strategic location and the potential for comfort, significant improvements in cleanliness and maintenance are urgently needed.
The staff at Quality Inn Salt Lake City Downtown has received a mix of feedback from guests with a noticeable divide in experiences. A number of reviews commend the staff for their friendliness, helpfulness and professional demeanor. Guests have highlighted positive interactions, especially with the afternoon staff and cleaning crew, who were often described as super friendly, courteous and accommodating. The front desk staff and receptionists were noted for their attentiveness and efficiency, contributing to a welcoming and positive check-in experience on certain occasions.
However, there are significant instances of negative feedback. Some guests reported encountering staff who were rude, unprofessional and unwelcoming. Difficulties such as poor communication, a lack of helpfulness and a perceived indifference to guest concerns were noted, particularly during night shifts and with certain front desk personnel. Specific incidents included issues with reservation management, unsatisfactory responses to guest complaints and an overall unfriendly atmosphere from some employees.
Despite these contrasting experiences, the positive reviews about helpful and friendly staff indicate that, while inconsistent, there are moments of good service to be found at this hotel. However, the negative reviews suggest that improvements are needed in staff training and customer service to ensure a consistently positive experience for all guests.
Guests at Quality Inn Salt Lake City Downtown have varied experiences with the hotel's Wi-Fi. While some commend the good Wi-Fi and note fast internet speeds, others highlight issues such as unstable connections and slow speeds. The Wi-Fi connection in certain rooms is reported to be weak or non-existent, causing frustration for some. Additionally, there were instances where the internet kept disconnecting and no login information was provided, making access challenging. Despite these mixed reviews, a few guests found the Wi-Fi satisfactory or okay for their needs.
Quality Inn Salt Lake City Downtown offers a mixed experience when it comes to parking. On the positive side, there's secure, gated parking available close to restaurants and stores, ensuring convenience for guests exploring the area. The free and safe parking options are often highlighted with spaces available on the property behind the building. Additionally, guests arriving late report being met with positivity and some find the parking arrangements easy and adequate.
However, there are concerns worth noting. Limited parking space and instances of the underground garage being closed can make it challenging to find a spot. The parking lot is described as tight and narrow with some reports of cars being sprayed by sprinklers. Cleanliness also seems to be an issue, as several reviews mention trash and overflowing garbage cans. Perhaps more significantly, guests have observed homeless people hanging around, contributing to perceptions of the lot being unsafe at times, despite police presence in the area.
Overall, the parking at Quality Inn Salt Lake City Downtown is a mixed bag, offering secure, free and conveniently located options but with some notable drawbacks in terms of space, cleanliness and surrounding safety concerns.
Despite a few positive interactions with attentive staff, the overall experience at the Quality Inn Salt Lake City Downtown may not be ideal for families with young children. While the hotel offers enough space to accommodate a family of four comfortably, the lack of age-appropriate activities and provision for children is notable. There is no playground or family-friendly dining area and options for family meals are limited. Parents looking for entertainment for their little ones might be disappointed by the absence of cartoon channels on the TV. Additionally, cleanliness seems to be an area needing improvement, though some guests have remarked it as acceptable. Overall, this hotel seems better suited for transient stays rather than a family-friendly getaway.
Quality Inn Salt Lake City Downtown offers a convenient location for business travelers, being close to target locations, which adds to its appeal for those with specific business destinations. The hotel maintains a high standard of cleanliness with guests frequently mentioning that rooms and facilities are very clean.
Staff behavior is highlighted positively, described as respectful, polite and professional, which enhances the overall guest experience. Though the establishment is praised for being accessible and offering the necessary functionality, there are several limitations noted by business travelers.
Some guests found the room desks unsuitable for business work, adding that they appeared worn out with sticky rings and damaged TV screens alongside. The wifi reliability received criticism, impacting business-related tasks. Furthermore, the hotel lacks dedicated workspaces or a business center, insufficient power outlets and there are no meeting or conference rooms available, which could be a significant drawback for those needing such facilities.
The gym equipment usability was also called into question and some business travelers might find the onsite recreational facilities not up to their needs. Overall, while the location and cleanliness are commendable, the Quality Inn Salt Lake City Downtown might fall short on certain business-centric amenities for travelers expecting a comprehensive work-friendly environment.
Quality Inn Downtown is praised for its excellent ADA accessibility with guests appreciating the presence of an elevator for added convenience. The hotel's location is a major plus, situated near a convention center, making it ideal for guests attending events or medical procedures nearby. Families find the environment to be orderly and well-maintained and the staff receive commendations for their service, notably with one manager assisting with a guest's walking shoes.
However, the hotel does have some limitations regarding accessibility for guests with disabilities. For those with mobility issues, the design of the ramps and lack of wheelchair-accessible rooms present challenges. The steep stairs without railings and the absence of elevator service in some areas also contribute to limited accessibility. While the location is deemed accessible for its central positioning, provisions specifically for disabled persons are lacking and the experience may be uncomfortable for individuals using walkers.
Quality Inn Salt Lake City Downtown offers dog-friendly facilities, welcoming guests who travel with their furry companions. The hotel's pet policy accommodates dogs, making it easy for pet owners to enjoy their stay. Guests appreciate the service of allowing their service dogs, although there is a pet fee of $25 per day for bringing a dog. Reviews consistently highlight the dog-friendly nature of the hotel, despite some concerns from guests whose dogs were scared of loud noises. Overall, the pet-friendly amenities and willingness to welcome dogs make this hotel a viable option for travelers with pets.
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Location
Travelers have noted the ease of getting to the hotel from the highway and its nearness to public transport like Lite Rail, making it an ideal base for city exploration. Many reviews highlighted the convenience of the hotel’s position, just a short 15-25 minute walk from the central city areas and close to the airport, which makes it practical for both business and leisure stays. Despite a few concerns about the surroundings, especially after dark, the hotel’s location remains a major plus for those visiting the city. Overall, Quality Inn Salt Lake City Downtown stands out for its strategic location that offers easy access to Salt Lake City's vibrant downtown and essential amenities.
Breakfast
However, many guests express disappointment in the limited selection and lack of variety, noting the absence of fresh fruit, eggs and protein options. The breakfast often consists mainly of bread, cereal and waffles, which some find repetitive and not filling enough. There are frequent mentions of the food not being restocked after a certain time, making it difficult for latecomers to find anything to eat.
Adding to the dissatisfaction, several guests report that there was no breakfast available despite it being advertised as included in the price. This seems to be a recurring issue with mentions of breakfast services being canceled due to the pandemic but without adequate updates on the hotel’s website. In these cases, guests found themselves without the breakfast they expected, receiving instead prepackaged items or nothing at all.
Overall, while some guests find the breakfast at Quality Inn Salt Lake City Downtown to be quite good and sufficient, many others report that it is minimal, lacking in variety and sometimes nonexistent despite being promised.
Rooms
However, there were numerous criticisms regarding cleanliness and maintenance. Recurring complaints included rooms smelling bad, bed sheets and towels being unclean and instances of broken or outdated furniture. Several guests noted the presence of strong odors, including cigarette smoke and mildew. Issues with non-functioning air conditioners added to the discomfort for some visitors. The common areas of the hotel, such as hallways and elevators, were also described as poorly maintained and dirty, which detracted from the overall experience.
Overall, while the rooms provided all necessary amenities and offered comfort for some guests, the lack of proper cleaning and maintenance were significant drawbacks that affected the quality of the stay for many.
Beds
Cleanliness
The overall condition of the hotel is described as old and run-down with both public areas and individual rooms being in dire need of deep cleaning and maintenance. Carpets, in particular, are often noted as filthy and stained, both in the rooms and hallways. Guests frequently mentioned unpleasant odors, including smoke, dampness and a pervasive musty smell. Mold and dust were common complaints and incidents of finding hair on sheets and in bathtubs were not uncommon.
The breakfast offerings left much to be desired, often described as very limited and disappointing with only a waffle-maker standing out as a positive feature. The hotel's general atmosphere was further marred by issues with noise and the presence of homeless individuals around the parking lot.
In summary, while the hotel offers a strategic location and the potential for comfort, significant improvements in cleanliness and maintenance are urgently needed.
Staff
However, there are significant instances of negative feedback. Some guests reported encountering staff who were rude, unprofessional and unwelcoming. Difficulties such as poor communication, a lack of helpfulness and a perceived indifference to guest concerns were noted, particularly during night shifts and with certain front desk personnel. Specific incidents included issues with reservation management, unsatisfactory responses to guest complaints and an overall unfriendly atmosphere from some employees.
Despite these contrasting experiences, the positive reviews about helpful and friendly staff indicate that, while inconsistent, there are moments of good service to be found at this hotel. However, the negative reviews suggest that improvements are needed in staff training and customer service to ensure a consistently positive experience for all guests.
Wi-Fi
Parking
However, there are concerns worth noting. Limited parking space and instances of the underground garage being closed can make it challenging to find a spot. The parking lot is described as tight and narrow with some reports of cars being sprayed by sprinklers. Cleanliness also seems to be an issue, as several reviews mention trash and overflowing garbage cans. Perhaps more significantly, guests have observed homeless people hanging around, contributing to perceptions of the lot being unsafe at times, despite police presence in the area.
Overall, the parking at Quality Inn Salt Lake City Downtown is a mixed bag, offering secure, free and conveniently located options but with some notable drawbacks in terms of space, cleanliness and surrounding safety concerns.
Family
Business
Staff behavior is highlighted positively, described as respectful, polite and professional, which enhances the overall guest experience. Though the establishment is praised for being accessible and offering the necessary functionality, there are several limitations noted by business travelers.
Some guests found the room desks unsuitable for business work, adding that they appeared worn out with sticky rings and damaged TV screens alongside. The wifi reliability received criticism, impacting business-related tasks. Furthermore, the hotel lacks dedicated workspaces or a business center, insufficient power outlets and there are no meeting or conference rooms available, which could be a significant drawback for those needing such facilities.
The gym equipment usability was also called into question and some business travelers might find the onsite recreational facilities not up to their needs. Overall, while the location and cleanliness are commendable, the Quality Inn Salt Lake City Downtown might fall short on certain business-centric amenities for travelers expecting a comprehensive work-friendly environment.
Accessible
However, the hotel does have some limitations regarding accessibility for guests with disabilities. For those with mobility issues, the design of the ramps and lack of wheelchair-accessible rooms present challenges. The steep stairs without railings and the absence of elevator service in some areas also contribute to limited accessibility. While the location is deemed accessible for its central positioning, provisions specifically for disabled persons are lacking and the experience may be uncomfortable for individuals using walkers.
Dog Friendly
No, Quality Inn Salt Lake City Downtown doesn't have any pool.
No, a spa isn't available at Quality Inn Salt Lake City Downtown.
Yes, Quality Inn Salt Lake City Downtown welcomes dogs.
Yes, parking facilities are available at Quality Inn Salt Lake City Downtown.
Yes, Quality Inn Salt Lake City Downtown has a gym.
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