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Summary of reviewsPassagem Concept Hotel e Spa emerges as an exceptional destination in Cabo Frio, praised for its prime location, high-quality breakfast and remarkable service. Nestled in the tranquil and historic Passagem neighborhood, the hotel offers picturesque and scenic views, including canal-facing rooms with views of passing boats. Its strategic location ensures easy access to nearby attractions like Praia do Forte and Japonês Island, as well as an array of dining options, making it a top choice for both relaxation and exploration.
The breakfast service at the hotel is a standout feature with guests lauding its variety, quality and meticulous presentation. The selection includes an array of fruits, breads, cakes and even tapiocas and omelettes, catering to various dietary needs. The breakfast environment is refined and supported by attentive staff, contributing to a satisfying start to the day.
Dinner experiences at the on-site restaurant, Lá Gondole, are generally well-received with guests praising the flavor and quality of the food. However, the restaurant's operation as an outsourced service limits its menu and availability, leading some guests to explore the plentiful nearby dining establishments in the Passagem neighborhood.
Guest reviews of the rooms reveal a mix of experiences. Positives include spacious, clean and modern accommodations with some rooms featuring whirlpool bathtubs and private pools. The ambiance is often described as bright and cozy with good air conditioning and ventilation. However, noise issues, maintenance problems and occasional lapses in cleanliness are noted by some guests.
Cleanliness throughout the hotel is another strong point with facilities consistently described as spotless and well-maintained. Daily cleaning routines ensure rooms and common areas remain pristine, greatly enhancing the overall guest experience.
The staff at Passagem Concept Hotel e Spa receive widespread acclaim for their professionalism, helpfulness and friendliness. From reception to housekeeping, the team is dedicated to ensuring guests have a pleasant stay with their service often going above and beyond basic expectations.
While WiFi connectivity at the hotel draws mixed reviews with frequent mentions of weak and intermittent signals, the serene atmosphere and physical amenities largely make up for this shortcoming. The pool area, despite being small, is a relaxing and visually appealing space with excellent views and bar service. However, improvements in maintenance and privacy would further enhance this aspect of the hotel.
The beds receive varied feedback with many guests appreciating their size, cleanliness and abundance of pillows. Yet, several reviews indicate issues with mattress hardness and discomfort. Addressing these concerns could significantly improve the resting experience.
In summary, Passagem Concept Hotel e Spa offers a luxurious and comfortable stay with outstanding service and amenities. While there are areas for potential improvements, particularly regarding room maintenance and WiFi, the hotel's prime location, excellent breakfast and dedicated staff make it a highly recommended choice for visitors to Cabo Frio. Show more
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Categories
Luxury Inn
A 5-star inn located near the Itajuru Canal, this hotel offers an outdoor pool and a spa. It combines modern comfort and elegance, with some suites featuring a private pool.
Inn Taking Steps Towards Sustainability
This hotel mentions 'Sustentabilidade' (Sustainability) on its website, indicating a commitment to green practices. While specific details are not provided in the snippets, the inclusion of this topic suggests an effort towards environmental responsibility.
Inn with Swimming Pool
This hotel features an outdoor pool area. It is located near Passagem Neighborhood and offers spa services.
Private Pool Outdoor Pool
5-Star Inn
Mentioned as a 5-star hotel in one source and frequently listed among luxury options, this hotel features a spa, pool, and a restaurant. It is situated on the lagoon, offering stunning views.
Inn with Outdoor Pool
This hotel features an outdoor pool and a full-service spa, offering a relaxing experience. It is located near the beach and Japanese Island, providing opportunities for both relaxation and exploration. Guests have praised the staff and the quality of the facilities.
Inn with Private Pool Rooms
This hotel offers rooms specifically featuring a private pool, as well as a spa bath and rainfall showerhead, providing a luxurious private pool experience.
Inn with Parking
Room Types
Executive Suite Internal ViewThe suite has 1 bedroom and 1 bathroom with a shower and free toiletries. Boasting a patio, this suite also offers air conditioning, a minibar and a flat-screen TV with cable channels. The unit has 1 bed.
Family Suite Internal ViewThe suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The suite provides air conditioning, a minibar, a wardrobe and a flat-screen TV with cable channels. The unit offers 3 beds.
Junior Suite Street ViewThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a balcony with lake views, this suite also features a minibar and a flat-screen TV with cable channels. The unit has 1 bed.
Deluxe Suite with Spa Bath and Lake ViewThe hot tub is the standout feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a balcony with lake views, this suite also features a minibar and a flat-screen TV with cable channels. The unit has 1 bed.
Suite with Spa Bath Internal ViewThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a patio, this suite also features a minibar, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.
Deluxe Suite Internal ViewThe air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Featuring a patio, this suite also offers a minibar, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.
Suite with Private Pool Internal ViewThe private pool is the special feature of this suite. This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite features air conditioning, a minibar, a flat-screen TV with cable channels and a patio. The unit offers 1 bed.
Deluxe Double Room with BathThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 1 bed.
Guest Reviews
9.0
Excellent
Location
Passagem Concept Hotel e Spa is an ideal destination for travelers seeking a prime location in Cabo Frio. The hotel is nestled in the charming and historic Passagem neighborhood, known for its quiet yet vibrant atmosphere, abundant dining options and close proximity to key tourist attractions such as Praia do Forte and Japonês Island. Visitors appreciate the hotel's strategic position, which allows easy access to a plethora of bars, restaurants and cafes, fostering a delightful culinary experience.
Guests find the surroundings picturesque and tranquil, making for a peaceful stay away from the hustle and bustle of the busier parts of the city. The hotel boasts stunning views, including those from rooms facing the canal where boats pass by, offering a scenic and relaxing environment. The neighborhood itself is enchanting, often described as safe, peaceful and lively, further enhancing the overall guest experience.
Additionally, the hotel is conveniently located within walking distance of several fantastic tourist spots, making it easy for guests to explore without needing a car. The nearby gastronomic hub is a great attraction, ensuring that some of the best eateries of Cabo Frio are just steps away.
Visitors frequently highlight the location as one of the most significant advantages of staying at Passagem Concept Hotel e Spa. The combination of a lovely neighborhood, easy access to nightlife and proximity to beautiful beaches and historic sites makes it a perfect choice for both relaxation and exploration.
Breakfast
Passagem Concept Hotel e Spa consistently impresses guests with its breakfast offerings, which receive widespread acclaim for their quality and variety. Guests describe the breakfast as amazing, delicious and splendid with many praising the vast selection of fruits, breads, cakes and even pizza. The breakfast is often noted for being complete and very well-served, offering something for everyone, including options for those with lactose intolerance and celiac disease. The presence of additional items like tapiocas and omelettes further enhances the breakfast experience.
Many reviews highlight the excellent presentation and the high quality of the breakfast items, including top-notch coffee and a plethora of savory and sweet options. The breakfast environment is described as refined, contributing to an overall satisfying start to the day. Staff service during breakfast also receives positive remarks for attentiveness and politeness, contributing to the pleasant dining experience.
While the overwhelming majority of reviews are positive, some guests mention occasional lapses such as a limited variety on some days, overripe fruits or cold breakfast products. A few reviews suggest that the breakfast could start earlier to accommodate all guests. However, these critiques are overshadowed by the numerous compliments on the plentiful, varied and delicious offerings.
Overall, the breakfast at Passagem Concept Hotel e Spa is characterized by its abundance, quality and meticulous preparation, making it a highlight for many visitors.
Dinner
At 'Passagem Concept Hotel e Spa,' dinner experiences are generally praised for their quality and flavor. Guests rave about the on-site restaurant, Lá Gondole, describing it as serving excellent and delicious food with some even labeling it as the best gastronomy nearby. The cozy ambiance and exceptional cuisine offer a fantastic dining experience without needing to venture far from the hotel.
While the hotel's restaurant boasts first-class dining, it is outsourced and not fully integrated with the hotel services. This outsourcing means there is no room service and the restaurant does not serve food from Sunday to Wednesday, offering only a limited menu on other days. Additionally, the restaurant service has been noted as slow and the dinner menu is considered pricey with limited variety.
For those staying by the pool, there is a noticeable lack of available snacks and fast food options. While drinks are served at the poolside bar, guests have suggested the addition of snacks to enhance the overall experience.
Despite these issues, the hotel's excellent location compensates with great access to several nearby restaurants, bars and eateries in the Passagem neighborhood. Guests can savor a range of dining experiences within walking distance, including pubs, gastropubs and cozy eateries. The proximity to Praia do Forte and the Japanese Island adds to the overall allure of the dining options available to guests.
In summary, while dinner at the hotel offers high-quality cuisine, the limited menu and lack of integration may encourage guests to explore the diverse and plentiful nearby dining establishments.
Rooms
Passagem Concept Hotel e Spa offers a mixed bag of experiences when it comes to their rooms. Guests frequently commend the spaciousness and cleanliness of the accommodations. Many rooms are described as comfortable with clean and modern furnishings and equipped with pleasant amenities such as whirlpool bathtubs. Some rooms even boast private pools and offer beautiful views, making them a luxurious retreat.
However, the hotel also faces criticism for a variety of issues. Noise appears to be a recurring problem with several guests mentioning disturbances from both street noise and within the hotel itself, affecting the overall tranquility. Some rooms suffered from poor maintenance with mentions of water leaks, misregulated refrigerators and a musty smell. In addition, a few reviews pointed out inadequate lighting and basic room decor.
On the positive side, the rooms are frequently described as bright and airy with good ventilation and cozy atmospheres. The air conditioning in the rooms is often praised and the modern facilities are a plus. The hotel's strategic location also adds value, offering a scenic canal view from some rooms and easy access to nearby attractions.
Though the accommodations are generally clean and comfortable with friendly room service and well-maintained daily cleaning routines, there are some noted exceptions where cleanliness and maintenance fell short. Additional concerns include insufficient room privacy, particularly in lower-tier accommodations and the absence of some expected amenities like hairdryers.
In summary, while Passagem Concept Hotel e Spa provides spacious, clean and comfortable rooms with modern amenities and stunning views, potential guests should be aware of occasional noise and maintenance issues that could affect their stay.
Beds
Passagem Concept Hotel e Spa offers a mixed experience when it comes to their beds with certain guests highlighting the comfort and cleanliness, while others point out significant discomfort. Numerous reviews mention the beds being large and equipped with plenty of pillows, adding a touch of luxury. Words like plush and soft frequently come up, particularly appreciated by guests desiring a cozy stay. Cleanliness is notably praised with many guests noting the beds and linens are very clean and new.
However, a substantial number of reviews indicate issues with the hardness of the mattresses, describing them as very hard, uncomfortable or even unfit. Several guests mention feeling the springs in the mattresses, which significantly detracts from the sleeping experience. Instances of bed bugs and room water leakage, though isolated, are serious concerns noted by guests. The pillows also receive criticism for being hard and uncomfortable and the occasional absence of pillow tops is mentioned unfavorably.
Overall, while the hotel offers beds that some guests find wonderful and comfortable, there is a notable inconsistency in quality that leaves other visitors finding their stay less restful. The emphasis on bed-related upgrades could enhance the overall guest experience at this otherwise well-regarded establishment.
Cleanliness
Passagem Concept Hotel e Spa consistently impresses guests with its outstanding cleanliness. The majority of reviews highlight the hotel's impeccable standards, describing the facilities as spotless, pristine and extremely well-maintained. The rooms are consistently noted for being clean, lovely and comfortable with fresh-smelling linens and tidy arrangements. Exceptional cleaning services ensure that spaces are kept in immaculate condition daily, contributing to a pleasant and comfortable atmosphere. Guests appreciate the hotel's modern and charming environment, along with the superb overall cleanliness that enhances their stay. Despite occasional minor issues such as construction work impacts or specific service availability, the hotel's commitment to maintaining high cleanliness standards remains a defining feature that garners high praise from visitors.
Staff
Passagem Concept Hotel e Spa is widely cherished for its exceptional staff, who consistently earn high praise from guests for their attentiveness, helpfulness and friendliness. The employees are described as professional and polite, going above and beyond in their service. Guests commend the impeccable cleanliness maintained by the staff, as well as their willingness to assist with any requests or issues.
The reception team, in particular, stands out for their warm and courteous nature, ensuring a welcoming atmosphere from the moment guests arrive. The hotel's hospitality extends beyond the basics with staff members displaying a genuine care for their guests' comfort and enjoyment. While there are occasional language barriers and isolated instances of less favorable interactions, these are overshadowed by the overwhelmingly positive feedback on the team's dedication and friendliness.
Overall, the staff at Passagem Concept Hotel e Spa play a crucial role in creating a delightful and memorable experience for guests, emphasizing the hotel's commitment to excellent service and guest satisfaction.
Wi-Fi
Passagem Concept Hotel e Spa offers a serene and inviting atmosphere, but opinions on its WiFi service are mixed. While the hotel provides wireless internet access throughout the inn, guests frequently encounter issues with connectivity and signal strength, particularly in their rooms. Many have noted that the WiFi signal tends to be weak, slow and often intermittent, making it unreliable for consistent use. Some rooms specifically have very poor or even non-existent coverage.
On the brighter side, there are mentions of strong and stable WiFi in certain areas of the inn, indicating that it may be possible to find good connectivity in some common spaces. A few guests have praised the internet for working well and even being fast at times. However, these positive reviews are in stark contrast with the numerous accounts of unstable and unsatisfactory WiFi performance, highlighting a significant need for improvement.
In summary, while the hotel provides an aesthetically pleasing and comfortable stay, those needing robust and reliable internet access might find the current WiFi situation less than ideal.
Pool
The Passagem Concept Hotel e Spa offers a variety of experiences with their pool facilities. Many guests found the pool area to be a relaxing and pleasant space, perfect for unwinding, especially in the late afternoon. The views from the pool are highlighted as excellent, providing a strong visual appeal. The poolside bar service received positive remarks with guests enjoying drinks by the pool.
However, some aspects could use improvement. The pool size is consistently noted as small, sometimes described as extremely small and the area offers limited accommodations, leading to a crowded feel during peak times. Despite some comments on cleanliness issues, several reviews mentioned the pool as clean and cozy with heated water being a major plus point for comfort, especially during cooler days.
The ambiance of the pool area is generally received well with phrases such as beautiful and inviting making frequent appearances. The presence of a bar nearby enhances the overall experience, although some guests noted limited service options and hours.
Privacy around the pool could be improved, as it was mentioned that the pool is exposed to public view from the street. Yet, the surrounding glass provides a good shield against the winds, offering a bit of comfort while lounging.
In summary, while the pool at Passagem Concept Hotel e Spa may be on the smaller side, its scenic views, relaxing atmosphere and poolside amenities create an overall pleasant experience for visitors. A few tweaks in maintenance and service could elevate it to an exceptional standard.
5 Star
Passagem Concept Hotel e Spa delivers a mix of luxury, comfort and superior service that aligns with five-star standards according to many guests. The facilities and services are consistently described as exceptional, top-tier and high-end with many highlighting the luxury and high quality of accommodations. Guests particularly appreciate the attentive and friendly staff, both at the reception and in housekeeping, which contributes to the impeccable service experienced throughout their stay. The hotel's restaurant is frequently praised as fantastic, enhancing the overall experience. The serene environment, including a charming pool with a view of the sea, ensures a peaceful and pleasant retreat.
Several guests noted their stays as perfect with some referring to it as the best hosting experience they've ever had, from check-in to check-out. However, some reviews suggest that the price-value balance isn't reflective with a few stating the hotel does not quite meet the five-star criteria they expected. Despite this, the majority agree that the overall experience at Passagem Concept Hotel e Spa is exceptional, luxurious and worth returning to.
Private Pool
Passagem Concept Hotel e Spa offers private pools in some of its rooms, providing an element of exclusivity for guests. These private pools are situated in various private areas including terraces, backyards and balconies, sometimes offering scenic views. The presence of both indoor and outdoor private pools adds to the luxury of the stay. However, there are mixed reviews about the cleanliness and maintenance of these pools. Some guests noted that the private pools were not heated and were sometimes found to be dirty or not in working condition. Despite these occasional issues, the private pools remain a noteworthy feature of the hotel's accommodations.
Luxury
Passagem Concept Hotel e Spa offers a luxurious and elegant atmosphere, ensuring guests feel at home from the moment they arrive. The hotel's modern décor and luxury architecture are highlighted by beautiful design and impeccably decorated environments, creating a delightful and high-class ambiance. Guests have praised the spacious, deluxe and premium rooms for their comfort and massive beds, emphasizing the high quality of both the accommodation and the hotel's furnishings.
Services at the hotel are exceptional with staff such as Paulo and Felipe receiving commendations for their politeness and attentiveness. The impeccable cleanliness and top-notch facilities contribute to a five-star service that enhances the luxurious and relaxing experience. Additionally, the hotel's modern architecture and objets d'art add a touch of sophistication that guests find both cozy and charming.
Despite an extremely small pool, guests find significant value and a good cost-benefit ratio in the luxurious amenities and first-class comfort provided. The social spaces are spacious and well-decorated, further adding to the charm of this fancy inn. Whether for a brief stay or an extended visit, Passagem Concept Hotel e Spa delivers a high-class, deluxe experience where every detail is crafted to perfection.
Yes, Passagem Concept Hotel e Spa has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.
No, a spa isn't available at Passagem Concept Hotel e Spa.
No, Passagem Concept Hotel e Spa doesn't allow dogs.
Yes, parking facilities are available at Passagem Concept Hotel e Spa.
No, Passagem Concept Hotel e Spa doesn't have a gym.