Eurostar Old City Hotel & Spa
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Summary of reviewsThe Eurostar Old City Hotel & Spa in Istanbul receives high marks for its prime location. Positioned centrally in the old town, it provides easy access to major attractions such as the Grand Bazaar, Egyptian Spice Market, Sultanahmet Square and iconic landmarks like the Blue Mosque and Hagia Sophia. Guests appreciate the proximity to public transportation options including the tram, metro and ferry, facilitating convenient travels around the city. The neighborhood's wealth of dining, shopping and sightseeing opportunities adds to the hotel’s appeal.
Breakfast at the hotel is a significant highlight, praised for its diverse and delicious offerings which cater to both Western and Turkish tastes. The quality and variety are generally lauded, along with the efficient and friendly service in a clean dining area. However, some guests find the ambiance in the basement dining area lacking and suggest improvement.
Rooms at Eurostar Old City Hotel & Spa have received mixed feedback. Spacious and clean rooms with modern amenities and stunning water views are appreciated by many. However, there are frequent concerns about small and narrow standard rooms, poor lighting, soundproofing and occasional maintenance issues. The cleaning service receives commendations for maintaining the general cleanliness and comfort of the rooms.
Cleanliness is a strong point for the hotel with many guests noting the diligent daily cleaning services and well-kept public areas. Nonetheless, sporadic lapses in room cleanliness have been reported.
The hotel staff is frequently praised for their friendliness, helpfulness and professionalism, particularly the reception and breakfast teams. Polite and respectful interactions, along with multilingual capabilities, ensure smooth communication. Instances of exceptional service from specific staff members are often highlighted, adding a personal touch to guests’ experiences. However, some inconsistencies in service and occasional rudeness have been mentioned.
Wi-Fi service at the hotel is a point of contention. While some guests find it satisfactory, others experience slow and unreliable connections, affecting their overall internet access.
The spa facilities at Eurostar Old City Hotel & Spa offer a unique feature with private hammam rentals enhancing guest relaxation. However, the spa’s availability has been inconsistent with operational issues and closures noted by many, often attributed to COVID-19 restrictions.
For families, the hotel presents a mixed experience. Spacious and connected family rooms with modern amenities are appreciated, along with the convenient location and supportive staff. However, noise and the limited number of family-specific amenities pose challenges.
Nightlife enthusiasts benefit from the hotel's proximity to vibrant entertainment options including cafes, bars and clubs, but should be aware of significant nighttime noise from street activities.
Bed quality also brings mixed reviews. While many guests find the beds comfortable, some find them hard and less cozy with reports of uncomfortable pillows, bed bug issues and inadequate extra beds.
Overall, while Eurostar Old City Hotel & Spa generally offers a comfortable stay with commendable service, there are areas needing improvement to fully meet four-star expectations. Its strategic location, cleanliness and friendly staff make it a viable choice, especially for those prioritizing convenience and exploring Istanbul’s rich history and culture.
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Breakfast at the hotel is a significant highlight, praised for its diverse and delicious offerings which cater to both Western and Turkish tastes. The quality and variety are generally lauded, along with the efficient and friendly service in a clean dining area. However, some guests find the ambiance in the basement dining area lacking and suggest improvement.
Rooms at Eurostar Old City Hotel & Spa have received mixed feedback. Spacious and clean rooms with modern amenities and stunning water views are appreciated by many. However, there are frequent concerns about small and narrow standard rooms, poor lighting, soundproofing and occasional maintenance issues. The cleaning service receives commendations for maintaining the general cleanliness and comfort of the rooms.
Cleanliness is a strong point for the hotel with many guests noting the diligent daily cleaning services and well-kept public areas. Nonetheless, sporadic lapses in room cleanliness have been reported.
The hotel staff is frequently praised for their friendliness, helpfulness and professionalism, particularly the reception and breakfast teams. Polite and respectful interactions, along with multilingual capabilities, ensure smooth communication. Instances of exceptional service from specific staff members are often highlighted, adding a personal touch to guests’ experiences. However, some inconsistencies in service and occasional rudeness have been mentioned.
Wi-Fi service at the hotel is a point of contention. While some guests find it satisfactory, others experience slow and unreliable connections, affecting their overall internet access.
The spa facilities at Eurostar Old City Hotel & Spa offer a unique feature with private hammam rentals enhancing guest relaxation. However, the spa’s availability has been inconsistent with operational issues and closures noted by many, often attributed to COVID-19 restrictions.
For families, the hotel presents a mixed experience. Spacious and connected family rooms with modern amenities are appreciated, along with the convenient location and supportive staff. However, noise and the limited number of family-specific amenities pose challenges.
Nightlife enthusiasts benefit from the hotel's proximity to vibrant entertainment options including cafes, bars and clubs, but should be aware of significant nighttime noise from street activities.
Bed quality also brings mixed reviews. While many guests find the beds comfortable, some find them hard and less cozy with reports of uncomfortable pillows, bed bug issues and inadequate extra beds.
Overall, while Eurostar Old City Hotel & Spa generally offers a comfortable stay with commendable service, there are areas needing improvement to fully meet four-star expectations. Its strategic location, cleanliness and friendly staff make it a viable choice, especially for those prioritizing convenience and exploring Istanbul’s rich history and culture.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Gym
4-Star Hotel
About Eurostar Old City Hotel & Spa
License: 2022-34-1096
Guest Reviews
Location
Visitors find the hotel's location perfect for shopping, dining and sightseeing with numerous restaurants, cafes and shops just steps away. For those interested in experiencing the local markets and culinary delights, the hotel’s central setting offers a unique advantage. The Bosphorus and key sites such as the Blue Mosque, Hagia Sophia and Galata Tower are within walking distance, adding to the convenience for tourists.
Overall, the Eurostar Old City Hotel & Spa stands out for its strategic and vibrant location, making it a top choice for those visiting Istanbul to soak in the rich history and culture of this bustling metropolis.
Breakfast
Many guests highlight the well-organized and efficient service, making for a pleasant dining experience. The friendliness and helpfulness of the breakfast staff receive frequent mentions, adding a positive touch to the morning meal. The clean and inviting breakfast area also garners positive feedback, although some guests expressed a preference for improved ambiance, particularly for those dining in the basement area.
Despite the predominantly positive reviews, a few guests noted areas for improvement, such as the repetitive nature of the menu over multiple days and occasional lackings in variety. Yet, overall, the breakfast at Eurostar Old City Hotel & Spa is seen as a significant value for money with many guests finding it an extensive, satisfying and even luxurious start to their day.
Dinner
Rooms
However, a significant number of reviews indicate that many of the standard rooms are quite small and narrow, giving a cramped and confined feel. This is especially true for specific rooms like number 201, which has been noted for its particularly small size. Some rooms also have poor lighting and soundproofing, which can diminish the overall comfort. Additionally, there are mentions of outdated and unmaintained furniture, moldy bathrooms and issues with room insulation.
The cleaning service, on the other hand, receives high praise for its excellent and daily upkeep provided by friendly staff, which helps maintain the rooms’ general cleanliness. Despite the challenges, upgrades to larger, more luxurious rooms seem to significantly enhance the experience, offering spacious areas and well-maintained facilities.
In summary, while the room sizes at Eurostar Old City Hotel & Spa can vary significantly and come with a few maintenance issues, the hotel ensures cleanliness and comfort, especially in its more spacious rooms, making it a viable option depending on the room category chosen.
Beds
However, there are frequent mentions of beds being on the harder side, which could be an issue for those who prefer softer mattresses. Some found the pillows uncomfortable and a few complaints highlighted that the double beds in connecting rooms were narrower than expected. Additionally, single beds were cited as being small and not ideal for adults, which is an important consideration for travelers.
On the less positive side, there were troubling reports of bed bugs, which overshadowed some otherwise positive experiences. Furthermore, some guests felt that the extra and additional beds provided were not up to the standard of the main beds.
Overall, while many visitors found the beds at Eurostar Old City Hotel & Spa comfortable and well-maintained, there is variability in satisfaction depending on personal preferences and specific room assignments. Future guests might want to confirm bed types and room specifics to ensure their stay meets expectations.
Cleanliness
However, some guests noted inconsistencies in the room cleanliness, pointing out that occasional lapses such as unclean carpets, toilets needing more attention and sporadic cleaning service could be improved. Despite these occasional issues, the general consensus highlights a commitment to cleanliness with many guests appreciating the hotel's efforts to provide a clean and comfortable environment. The cleaning staff receives commendation for their diligent work, ensuring that rooms are not only clean but also cozy and well-kept. Overall, Eurostar Old City Hotel & Spa successfully upholds a high standard of cleanliness, making it a reliable choice for travelers seeking a clean and comfortable stay.
Staff
Guests have also noted the multilingual capabilities of the reception staff, which include speaking multiple languages like English, making communications smoother and more pleasant. Specific staff members, such as Yasin, Ömer Aslan and Asef, have been mentioned for their exceptional service, friendliness and personalized attention during breakfast.
Although most reviews are overwhelmingly positive, there are isolated instances of inconsistent service and behavior with a few guests experiencing less courteous interactions. Issues such as a slow or uncooperative reception and occasional rudeness were also reported by some guests.
Overall, the staff at Eurostar Old City Hotel & Spa receives high marks for their friendly and cooperative nature, contributing significantly to the hotel's welcoming atmosphere and making guests feel at home.
Wi-Fi
Spa
However, many reviews indicate that the spa services were not consistently available. Issues such as the spa being closed or not operational were noted with the closure sometimes attributed to COVID-19 restrictions. Guests who specifically booked the hotel for its spa facilities expressed disappointment when they found them unavailable. The spa schedule was also mentioned as needing improvement.
Overall, while the private hammam rental is a standout feature, the availability and consistency of the spa facilities at Eurostar Old City Hotel & Spa may require some attention to meet guest expectations.
Family
Guests appreciate the excellent location of the hotel with its proximity to the metro making it easy to explore the city. The breakfast selection receives positive remarks and is considered a great addition to the hotel's overall family-friendly service. The staff are noted to be cooperative and helpful, adding to the comforting experience for families.
However, there are some concerns about the hotel's suitability for families. Some reviews highlight that the site can be noisy and crowded, which might not be ideal for all families. Additionally, there are mentions of insufficient family-friendly amenities and a lack of enough family rooms, which could be limiting during peak travel seasons.
In summary, Eurostar Old City Hotel & Spa stands out for its spacious and well-equipped family rooms, helpful staff and good location. However, the potential for noise and the limited number of family-specific amenities could affect the overall family experience.
Nightlife
4 Star
The clean and good quality rooms earn approval, although some guests note that the furniture is not always well-maintained and additional bathroom facilities could enhance the stay. The breakfast receives commendations for its variety and quality, though a few guests feel it does not fully meet four-star expectations.
Facilities within the hotel appear to need some improvement. The building itself is older and in need of renovation and the slow elevators can be an inconvenience. The entrance to the hotel, located on a narrow street, can be difficult to find from the main road. Despite these issues, the staff and service generally receive positive feedback, making any shortcomings forgivable for some guests.
Overall, while there are aspects of Eurostar Old City Hotel & Spa that deliver on its four-star promise, there are several areas where it appears to fall short, making it feel more like a three-star experience to some visitors.
Business
Romantic
The hotel's location is another highlight, noted as a nice and walkable spot that offers easy access to the surrounding city. The proximity to good nightlife allows couples to enjoy vibrant evenings together, while the beach locale provides a relaxing backdrop. Additionally, the hotel features a spa, which adds to the romantic and relaxing experience.
Though the hotel does not offer a gym or sea view, the overall ambiance, including a charming courtyard, compensates for these aspects. The compassionate and attentive staff has earned high praise, contributing to the overall satisfaction of the guests. All in all, Eurostar Old City Hotel & Spa stands out as a great option for a romantic stay.
No, Eurostar Old City Hotel & Spa doesn't have any pool.
Yes, a spa is available at Eurostar Old City Hotel & Spa.
No, Eurostar Old City Hotel & Spa doesn't allow dogs.
No, parking facilities aren't available at Eurostar Old City Hotel & Spa.
Yes, Eurostar Old City Hotel & Spa has a gym.
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