Hotel St.Gotthard
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Summary of reviewsHotel St. Gotthard is celebrated for its exceptional location in the heart of Zurich, mere steps from the central train station and amidst the bustling Bahnhofstrasse. This prime setting offers guests unparalleled convenience with easy access to shops, restaurants and key attractions, making it an ideal base for travelers who prioritize accessibility and urban exploration.
The breakfast experience at the hotel receives mixed reviews. Many guests appreciate the varied and nutritious selection, notably the croissants and other items, but some find it expensive and lacking in variety. Despite the commendable quality for some, others criticize the limited selection and crowded dining area, along with slow service and questioned hygiene standards.
Dinner options at Hotel St. Gotthard are well-received with specific praise for the Hummer Bar and Manzoni Bar, known for their fish and Italian cuisine. Guests enjoy the ambiance of the outdoor café, although some note issues with service speed and order accuracy at the restaurant. Overall, the dining experiences complement the hotel's advantageous location.
Room reviews vary significantly with positive feedback highlighting spacious and modern accommodations, especially the Junior Suites. Guests appreciate the cleanliness and comfort, enhanced by the friendly and helpful staff. However, some encounter issues with small, outdated rooms requiring renovation, inconsistent housekeeping and occasional maintenance problems like faulty air conditioning and noise disturbances.
Cleanliness at Hotel St. Gotthard sees mixed reactions. While many guests laud the spotless and well-maintained rooms, others report issues such as dirty linens, stained carpets and subpar housekeeping, including occasional incidents of bedbugs and mold. These inconsistencies indicate a need for improved cleaning standards and maintenance.
The hotel's staff generally receives praise for their friendliness and professionalism, particularly the front desk and concierge, who are noted for their helpful and courteous service. However, there are reports of unfriendliness and inattentiveness among the breakfast and restaurant staff, as well as occasional issues with night shift and room cleaning personnel.
Wifi quality at the hotel is adequately rated with some guests experiencing good connectivity and speed, while others face intermittent access issues and inconsistent coverage, especially in rooms. Security concerns are also raised due to the lack of password protection.
Family amenities at the hotel, such as spacious family rooms and connecting rooms, are appreciated, making it a suitable option for those traveling with children. The convenient location and helpful staff add to the family-friendly appeal, although noise from children and occasional disturbances during check-in are noted.
For nightlife enthusiasts, the hotel's proximity to bars and restaurants offers excellent access to Zurich's vibrant scene. Despite the central urban environment, soundproofing ensures a generally quiet indoor stay. However, noise from surrounding streets and nightlife can occasionally be disruptive, particularly on weekends.
Guest opinions on the beds at Hotel St. Gotthard are mixed. While many find the beds super comfortable and conducive to a restful sleep, others criticize uncomfortable mattresses and pillows, highlighting a variability in bedding comfort.
As a four-star hotel, Hotel St. Gotthard receives divided opinions. While its historical charm and elegant ambiance are appreciated by some, others feel it does not fully meet four-star standards, likening it more to a three-star experience. Staff performance varies with notable praise for individuals like Daniel at the front desk but criticism of other staff members' friendliness and service orientation. The location remains a standout feature, consistently praised for its convenience and centrality.
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The breakfast experience at the hotel receives mixed reviews. Many guests appreciate the varied and nutritious selection, notably the croissants and other items, but some find it expensive and lacking in variety. Despite the commendable quality for some, others criticize the limited selection and crowded dining area, along with slow service and questioned hygiene standards.
Dinner options at Hotel St. Gotthard are well-received with specific praise for the Hummer Bar and Manzoni Bar, known for their fish and Italian cuisine. Guests enjoy the ambiance of the outdoor café, although some note issues with service speed and order accuracy at the restaurant. Overall, the dining experiences complement the hotel's advantageous location.
Room reviews vary significantly with positive feedback highlighting spacious and modern accommodations, especially the Junior Suites. Guests appreciate the cleanliness and comfort, enhanced by the friendly and helpful staff. However, some encounter issues with small, outdated rooms requiring renovation, inconsistent housekeeping and occasional maintenance problems like faulty air conditioning and noise disturbances.
Cleanliness at Hotel St. Gotthard sees mixed reactions. While many guests laud the spotless and well-maintained rooms, others report issues such as dirty linens, stained carpets and subpar housekeeping, including occasional incidents of bedbugs and mold. These inconsistencies indicate a need for improved cleaning standards and maintenance.
The hotel's staff generally receives praise for their friendliness and professionalism, particularly the front desk and concierge, who are noted for their helpful and courteous service. However, there are reports of unfriendliness and inattentiveness among the breakfast and restaurant staff, as well as occasional issues with night shift and room cleaning personnel.
Wifi quality at the hotel is adequately rated with some guests experiencing good connectivity and speed, while others face intermittent access issues and inconsistent coverage, especially in rooms. Security concerns are also raised due to the lack of password protection.
Family amenities at the hotel, such as spacious family rooms and connecting rooms, are appreciated, making it a suitable option for those traveling with children. The convenient location and helpful staff add to the family-friendly appeal, although noise from children and occasional disturbances during check-in are noted.
For nightlife enthusiasts, the hotel's proximity to bars and restaurants offers excellent access to Zurich's vibrant scene. Despite the central urban environment, soundproofing ensures a generally quiet indoor stay. However, noise from surrounding streets and nightlife can occasionally be disruptive, particularly on weekends.
Guest opinions on the beds at Hotel St. Gotthard are mixed. While many find the beds super comfortable and conducive to a restful sleep, others criticize uncomfortable mattresses and pillows, highlighting a variability in bedding comfort.
As a four-star hotel, Hotel St. Gotthard receives divided opinions. While its historical charm and elegant ambiance are appreciated by some, others feel it does not fully meet four-star standards, likening it more to a three-star experience. Staff performance varies with notable praise for individuals like Daniel at the front desk but criticism of other staff members' friendliness and service orientation. The location remains a standout feature, consistently praised for its convenience and centrality.
Hotel Taking Steps Towards Sustainability
Classified as Swisstainable, the hotel encourages climate protection through the myclimate 'Cause We Care' program, doubling guest contributions for offsetting and local sustainability. It uses LED lighting, separates waste, and is located near public transport.
Hotel near Nightlife Spots
Situated near the Old Town and Paradeplatz, this hotel is close to upmarket lounge and hotel bars. Its central location makes it easy to access various nightlife options.
4-Star Hotel
Located on Bahnhofstrasse, Hotel St. Gotthard offers a prime location in Zurich's city center. Its central position provides easy access to shopping, dining, and major attractions, making it ideal for both leisure and business travelers.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Guest Reviews
Hotel St.Gotthard boasts an unbeatable location, praised for its close proximity to Zurich's central train station, Zurich Hauptbahnhof, which numerous reviewers describe as being just a stone's throw away. Guests frequently highlight the convenience and ease of access provided by the hotel's position, ideally situated in the heart of Zurich on the renowned Bahnhofstrasse, a premier shopping street.
The hotel's location is commended for its central positioning, which allows visitors to explore Zurich's main attractions, shops, restaurants and sightseeing spots with ease. The centrality not only makes it perfect for those arriving by train or traveling from the airport but also provides excellent public transportation links with numerous tram stops right outside the door.
Furthermore, reviews favor the ambiance of the hotel, noting its historical charm and classical décor, which melds well with the surrounding chic, urban atmosphere. Several guests appreciated the spacious and clean rooms with pleasant views of the city streets, enhancing their stay.
In summary, the Hotel St.Gotthard is celebrated for its exceptional location, making it an ideal choice for travelers who prioritize convenience, accessibility and a central urban experience in Zurich.
The breakfast at Hotel St.Gotthard has received mixed reviews from guests. On the positive side, many found the breakfast to be excellent, delicious and of good quality with descriptions such as varied, extensive and nutritious. Highlights included tasty breakfast items, a wide selection, good variety and even some standout items like croissants. Some guests specifically noted a varied and rich breakfast that catered to different tastes and was more than adequate.
However, there were also significant criticisms. Many guests felt that the breakfast was expensive and not up to the standards expected from a 4-star hotel. Several reviews mentioned that the selection was limited, basic or even poor with some expressing disappointment in the quality and variety of the offerings. There were complaints about the breakfast buffet being sparse or unimpressive and certain reviewers noted that the breakfast area was small and could become quite crowded. Additionally, the service at breakfast was criticized as slow and unhelpful and hygiene measures were questioned.
Overall, while the breakfast at Hotel St.Gotthard was praised by some for its quality and variety, it failed to meet the expectations of others, particularly concerning the high price and limited selection.
Nestled in a prime location, Hotel St.Gotthard offers an eclectic dining experience with several options for guests, including the acclaimed Hummer Bar and Manzoni Bar, known for their specialty in fish and Italian cuisine respectively. Many guests enjoyed their evening meals, highlighting the culinary excellence, particularly praising the Hummer Bar for its Christmas Dinner that left a memorable impression.
The outdoor café emerged as another pleasant spot, suitable for both lunch and dinner, appreciated for its ambiance. Despite these commendations, feedback on the overall dining service was mixed with some mentioning slow service and incorrect orders. Moreover, the food at the attached restaurant received indifferent reactions, indicating inconsistency in quality.
In the mornings, the breakfast experience did not quite match the standard set by the dinners, seemingly a step below in quality. The front area staff's reception also drew some criticism for their unfriendliness and lack of helpfulness, impacting the overall guest experience. Despite these hurdles, the hotel's excellent location remains a significant draw for those seeking a convenient and enjoyable stay in Zurich.
Hotel St. Gotthard in Zurich offers a variety of room experiences ranging from charming and spacious to small and outdated. Many guests appreciate the spaciousness and comfortable layout of certain rooms, particularly the Junior Suites, which are noted for their ample space and comfort. Modern, clean and well-organized rooms have received positive feedback, highlighting the excellent customer service and friendly staff as well.
However, several guests have encountered issues with cleanliness and maintenance. Some rooms have been described as very small with outdated furniture and facilities that require renovation. Problems such as faulty air conditioning, non-functional refrigerators and noisy or poor soundproofing are mentioned. Housekeeping seems inconsistent with some rooms being cleaned only upon request.
Despite these concerns, the hotel’s proximity to the train station and its overall good location are frequently praised. While some rooms face noise issues, others are praised for their quietness. The décor varies significantly between rooms with some offering a modern and bright atmosphere while others appear dark and outdated.
In essence, staying at Hotel St. Gotthard can be a mixed experience with room sizes and conditions varying greatly. Prospective guests may benefit from specifically requesting larger or renovated rooms to enhance their stay.
The beds at Hotel St.Gotthard garner mixed reviews from guests. On the positive side, many have found the beds to be super comfortable, very comfy and conducive to a good night's sleep with some describing them as cozy and even likening the experience to luxury bedding. Multiple reviews also highlight the comfort of the rooms overall, reinforcing the sense of a restful stay. Additionally, large and clean beds with nice mattresses have been appreciated by several visitors.
However, not all guests share this sentiment. Several have pointed out issues such as hard, uncomfortable mattresses and small or ill-configured beds like those furnished with two single mattresses instead of a large double bed. Uncomfortable pillows also seem to be a recurring issue for some with descriptions ranging from terribly lumpy to shapeless.
While the bedding quality and room cleanliness receive praise from most, a handful of guests report issues with bed comfort, emphasizing the variability in guest experiences regarding sleep quality at the hotel.
Hotel St.Gotthard boasts mixed reviews when it comes to cleanliness. On the positive side, several guests praised the hotel for its superb cleanliness, often describing the rooms as very clean, spotless and neat. The bathrooms received commendations for being clean and spacious, while guests appreciated clean sheets and fluffy towels. The tea and coffee making facilities were noted to be clean. Additionally, some visitors highlighted the hotel’s convenient location close to the railway.
However, a significant number of reviews pointed out areas in need of improvement. Issues such as dirty linens, stained carpets and poorly cleaned rooms were frequently mentioned. Guests complained about inadequate housekeeping, including instances where rooms were not properly cleaned, bed linen not changed and towels left stained. Some guests even encountered bedbugs and mold in the bathroom. Additionally, corridors and rooms often had a bad odor and dated, dirty carpets were a recurring issue.
Moreover, there were comments on the lack of basic amenities such as a trash bin in the room, no luggage rack and insufficient stocking of toiletries. Instances of late or non-existent room cleaning services added to the frustration for several guests.
In summary, while Hotel St.Gotthard managed to impress some with its commendable cleanliness and convenient location, a significant number of guests faced disappointing experiences with subpar housekeeping and maintenance standards, indicating a need for improvement in these areas.
Hotel St. Gotthard boasts an outstanding team known for their overall friendly and professional demeanor. Most guests have praised the staff for being extremely helpful, courteous and attentive, contributing to a pleasant and welcoming atmosphere. The front desk staff is particularly noted for their friendliness and proficiency, often going the extra mile to assist with check-ins, provide local information and resolve guest issues promptly. The housekeeping team also garners positive feedback for their efficiency and attention to cleanliness, which ensures a comfortable stay.
However, reviews indicate some inconsistencies, particularly with the breakfast and restaurant staff, where a few guests reported unfriendliness and lack of attentiveness. There are also instances where the night shift and room cleaning staff were criticized for their unhelpfulness or inattentiveness.
Despite these isolated incidents, the majority of reviews highlight the helpfulness and kindness of the staff, especially the exceptional service from the concierge and some standout individuals who made notable differences in guests' experiences. This blend of professionalism and genuine warmth generally makes for a pleasant stay at Hotel St. Gotthard, notwithstanding the areas needing improvement.
Hotel St.Gotthard's wifi garners a variety of opinions from guests with feedback ranging from excellent to needing improvement. Many guests experienced good wifi access in most parts of the hotel and overall, the internet speed was often reported as adequate with some describing the wifi as great or even perfect.
However, there were issues such as bandwidth inconsistently dropping and the wifi working intermittently or only near certain areas like the elevator. Some guests were unable to connect multiple devices and others mentioned that the wifi did not work in their rooms or only half the time. Additionally, security concerns were raised about the open wifi not being password protected.
Despite these issues, multiple reviews cited generally good connectivity and satisfactory experience. For some, the wifi worked well enough to meet their needs, contributing to an overall decent experience at the hotel.
Hotel St. Gotthard provides several family-friendly features, such as family rooms and connecting rooms, making it a viable option for those traveling with children. The family rooms are spacious, allowing plenty of room for everyone. The convenient location of the hotel adds to its appeal for families wanting easy access to local attractions.
Staff members, including those who speak Spanish, have been noted for their helpfulness. However, the attention from housekeeping staff needs improvement. Despite some families noting that the extra bed in the suite was inconveniently placed, the general consensus is that the rooms are comfortable.
On the downside, families with unruly children have sometimes disturbed other guests and there have been instances of noise from groups of kids during check-in. This can be a notable issue for those seeking a quieter stay. While the hotel has many positives for families, managing the behavior and noise level of younger guests is an area that could use more attention.
Located conveniently close to the station and surrounded by numerous nightlife options, Hotel St. Gotthard offers an accessible base for those looking to explore the vibrant scene of the area. Guests report that the hotel itself maintains a quiet indoor environment despite the busy and sometimes loud streets outside. The hotel's soundproofing is commendable, ensuring a peaceful stay within the rooms.
However, the proximity to bars, restaurants and frequent street festivities can lead to some noise issues, particularly on weekends and late nights. Noise from nearby nightlife establishments and street activity can sometimes be heard, especially in street-side rooms. This can be a disturbance for light sleepers with some guests noting that the noise persisted until the early hours of the morning.
For those prioritizing a quiet sleep environment, opting for interior rooms might be beneficial. Despite the occasional noise, the hotel's central location and ease of access to local attractions and amenities remain significant advantages for guests wanting to be in the heart of the action.
Hotel St. Gotthard presents itself as a four-star establishment, though reviews suggest this rating is somewhat contentious. While some acknowledge it as a four-star hotel, others assert it falls short of this standard, feeling more aligned with three stars. The hotel is often described as old-fashioned yet elegant, hinting at a charming historical ambiance despite a somewhat tired appearance.
The hotel's staff receives mixed feedback. Daniel at the front desk stands out for his patience and helpfulness, leaving a positive impression on guests. However, other staff members are noted as not being particularly friendly or service-oriented with instances of rudeness highlighted.
Opinions on the rooms vary with some guests finding them clean, tidy and comfortable, complemented by luxurious bedding. Nonetheless, there's a noted inconsistency, as others found the cleanliness lacking.
Location emerges as one of the hotel's strong points, consistently praised as convenient and one of the best aspects of the stay. However, the hotel's amenities, including the air conditioning, meet the basic expectations without impressing.
Breakfast appears to be an area ripe for improvement. Many reviews point out that it doesn't meet the standards of a four-star hotel with limited variety and quality that does not justify the price.
In summary, Hotel St. Gotthard offers an adequate stay with a historical charm and favorable location but struggles to consistently meet the expectations tied to its four-star rating. Service quality, room maintenance and particularly the breakfast experience, seem to require significant enhancements to align with four-star standards.
Hotel St. Gotthard offers a convenient location close to the main station, making it a prime choice for business travelers. Its position near significant transport links and as an ideal meeting point for tours further enhances its appeal for those traveling on business. The hotel boasts specific work-related facilities, such as work desks with outlets and offers smooth and efficient processes, ensuring that the essential services like Wi-Fi and television work reliably.
However, business travelers have noted certain drawbacks. There are instances of untrained and unfriendly reception staff, causing delays and inefficiencies, especially during check-in and checkout processes. The electronic check-in system appears to confuse some guests with unclear instructions noted. There were also reports of staff not being proficient in English, adding to communication barriers.
Despite some negative feedback regarding customer care, the hotel remains a viable option due to its strategic location and essential facilities tailored for business needs. Yet, the overall guest impression suggests that improvements in staff training and customer service are required to fully meet the expectations of a seamless business travel experience.
Hotel St. Gotthard offers a touch of luxury with its comfort and romantic suites, designed to provide a high-end experience for guests. However, despite these luxurious accommodations, certain expectations for a 4-star hotel fall short. Service issues such as an unfriendly attitude and inadequate breakfast service have been noted. Additionally, practical concerns like poor bath tub drainage hamper what could otherwise be a seamless stay. While the romantic suite and overall ambiance suggest luxury, some finer details detract from the overall experience.
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Location
The hotel's location is commended for its central positioning, which allows visitors to explore Zurich's main attractions, shops, restaurants and sightseeing spots with ease. The centrality not only makes it perfect for those arriving by train or traveling from the airport but also provides excellent public transportation links with numerous tram stops right outside the door.
Furthermore, reviews favor the ambiance of the hotel, noting its historical charm and classical décor, which melds well with the surrounding chic, urban atmosphere. Several guests appreciated the spacious and clean rooms with pleasant views of the city streets, enhancing their stay.
In summary, the Hotel St.Gotthard is celebrated for its exceptional location, making it an ideal choice for travelers who prioritize convenience, accessibility and a central urban experience in Zurich.
Breakfast
However, there were also significant criticisms. Many guests felt that the breakfast was expensive and not up to the standards expected from a 4-star hotel. Several reviews mentioned that the selection was limited, basic or even poor with some expressing disappointment in the quality and variety of the offerings. There were complaints about the breakfast buffet being sparse or unimpressive and certain reviewers noted that the breakfast area was small and could become quite crowded. Additionally, the service at breakfast was criticized as slow and unhelpful and hygiene measures were questioned.
Overall, while the breakfast at Hotel St.Gotthard was praised by some for its quality and variety, it failed to meet the expectations of others, particularly concerning the high price and limited selection.
Dinner
The outdoor café emerged as another pleasant spot, suitable for both lunch and dinner, appreciated for its ambiance. Despite these commendations, feedback on the overall dining service was mixed with some mentioning slow service and incorrect orders. Moreover, the food at the attached restaurant received indifferent reactions, indicating inconsistency in quality.
In the mornings, the breakfast experience did not quite match the standard set by the dinners, seemingly a step below in quality. The front area staff's reception also drew some criticism for their unfriendliness and lack of helpfulness, impacting the overall guest experience. Despite these hurdles, the hotel's excellent location remains a significant draw for those seeking a convenient and enjoyable stay in Zurich.
Rooms
However, several guests have encountered issues with cleanliness and maintenance. Some rooms have been described as very small with outdated furniture and facilities that require renovation. Problems such as faulty air conditioning, non-functional refrigerators and noisy or poor soundproofing are mentioned. Housekeeping seems inconsistent with some rooms being cleaned only upon request.
Despite these concerns, the hotel’s proximity to the train station and its overall good location are frequently praised. While some rooms face noise issues, others are praised for their quietness. The décor varies significantly between rooms with some offering a modern and bright atmosphere while others appear dark and outdated.
In essence, staying at Hotel St. Gotthard can be a mixed experience with room sizes and conditions varying greatly. Prospective guests may benefit from specifically requesting larger or renovated rooms to enhance their stay.
Beds
However, not all guests share this sentiment. Several have pointed out issues such as hard, uncomfortable mattresses and small or ill-configured beds like those furnished with two single mattresses instead of a large double bed. Uncomfortable pillows also seem to be a recurring issue for some with descriptions ranging from terribly lumpy to shapeless.
While the bedding quality and room cleanliness receive praise from most, a handful of guests report issues with bed comfort, emphasizing the variability in guest experiences regarding sleep quality at the hotel.
Cleanliness
However, a significant number of reviews pointed out areas in need of improvement. Issues such as dirty linens, stained carpets and poorly cleaned rooms were frequently mentioned. Guests complained about inadequate housekeeping, including instances where rooms were not properly cleaned, bed linen not changed and towels left stained. Some guests even encountered bedbugs and mold in the bathroom. Additionally, corridors and rooms often had a bad odor and dated, dirty carpets were a recurring issue.
Moreover, there were comments on the lack of basic amenities such as a trash bin in the room, no luggage rack and insufficient stocking of toiletries. Instances of late or non-existent room cleaning services added to the frustration for several guests.
In summary, while Hotel St.Gotthard managed to impress some with its commendable cleanliness and convenient location, a significant number of guests faced disappointing experiences with subpar housekeeping and maintenance standards, indicating a need for improvement in these areas.
Staff
However, reviews indicate some inconsistencies, particularly with the breakfast and restaurant staff, where a few guests reported unfriendliness and lack of attentiveness. There are also instances where the night shift and room cleaning staff were criticized for their unhelpfulness or inattentiveness.
Despite these isolated incidents, the majority of reviews highlight the helpfulness and kindness of the staff, especially the exceptional service from the concierge and some standout individuals who made notable differences in guests' experiences. This blend of professionalism and genuine warmth generally makes for a pleasant stay at Hotel St. Gotthard, notwithstanding the areas needing improvement.
Wi-Fi
However, there were issues such as bandwidth inconsistently dropping and the wifi working intermittently or only near certain areas like the elevator. Some guests were unable to connect multiple devices and others mentioned that the wifi did not work in their rooms or only half the time. Additionally, security concerns were raised about the open wifi not being password protected.
Despite these issues, multiple reviews cited generally good connectivity and satisfactory experience. For some, the wifi worked well enough to meet their needs, contributing to an overall decent experience at the hotel.
Family
Staff members, including those who speak Spanish, have been noted for their helpfulness. However, the attention from housekeeping staff needs improvement. Despite some families noting that the extra bed in the suite was inconveniently placed, the general consensus is that the rooms are comfortable.
On the downside, families with unruly children have sometimes disturbed other guests and there have been instances of noise from groups of kids during check-in. This can be a notable issue for those seeking a quieter stay. While the hotel has many positives for families, managing the behavior and noise level of younger guests is an area that could use more attention.
Nightlife
However, the proximity to bars, restaurants and frequent street festivities can lead to some noise issues, particularly on weekends and late nights. Noise from nearby nightlife establishments and street activity can sometimes be heard, especially in street-side rooms. This can be a disturbance for light sleepers with some guests noting that the noise persisted until the early hours of the morning.
For those prioritizing a quiet sleep environment, opting for interior rooms might be beneficial. Despite the occasional noise, the hotel's central location and ease of access to local attractions and amenities remain significant advantages for guests wanting to be in the heart of the action.
4 Star
The hotel's staff receives mixed feedback. Daniel at the front desk stands out for his patience and helpfulness, leaving a positive impression on guests. However, other staff members are noted as not being particularly friendly or service-oriented with instances of rudeness highlighted.
Opinions on the rooms vary with some guests finding them clean, tidy and comfortable, complemented by luxurious bedding. Nonetheless, there's a noted inconsistency, as others found the cleanliness lacking.
Location emerges as one of the hotel's strong points, consistently praised as convenient and one of the best aspects of the stay. However, the hotel's amenities, including the air conditioning, meet the basic expectations without impressing.
Breakfast appears to be an area ripe for improvement. Many reviews point out that it doesn't meet the standards of a four-star hotel with limited variety and quality that does not justify the price.
In summary, Hotel St. Gotthard offers an adequate stay with a historical charm and favorable location but struggles to consistently meet the expectations tied to its four-star rating. Service quality, room maintenance and particularly the breakfast experience, seem to require significant enhancements to align with four-star standards.
Business
However, business travelers have noted certain drawbacks. There are instances of untrained and unfriendly reception staff, causing delays and inefficiencies, especially during check-in and checkout processes. The electronic check-in system appears to confuse some guests with unclear instructions noted. There were also reports of staff not being proficient in English, adding to communication barriers.
Despite some negative feedback regarding customer care, the hotel remains a viable option due to its strategic location and essential facilities tailored for business needs. Yet, the overall guest impression suggests that improvements in staff training and customer service are required to fully meet the expectations of a seamless business travel experience.
Luxury
No, Hotel St.Gotthard doesn't have any pool.
No, a spa isn't available at Hotel St.Gotthard.
Yes, Hotel St.Gotthard welcomes dogs.
No, parking facilities aren't available at Hotel St.Gotthard.
No, Hotel St.Gotthard doesn't have a gym.
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