Volcano Lodge, Hotel & Thermal Experience
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Summary of reviewsVolcano Lodge, Hotel & Thermal Experience is widely praised for its prime location, nestled right below the majestic Arenal Volcano, offering both relaxation and adventure with well-maintained gardens and accessible thermal pools. Its proximity to La Fortuna ensures easy access to local attractions while providing a peaceful retreat.
Guests rave about the breakfast, noting its variety, quality and abundance. The buffet includes traditional Costa Rican fare, fresh fruits, made-to-order omelets and pastries with compliments extended to complimentary additions like sparkling wine. Although some suggest room for improvement, most agree that breakfast is one of the best aspects of their stay.
Dining at the hotel's on-site restaurant is also commended with many finding the food of excellent quality and a highlight of their visit. The mix of local and international dishes receives high praise, despite occasional concerns about pricing and the range of traditional local options. Attentive and friendly staff enhance the dining experience.
The rooms are described as spacious and clean with impressive views of the volcano and serene gardens. While comfortable and well-equipped, some guests feel the rooms are outdated and could benefit from renovations, particularly the decor and bathroom facilities. Cleanliness and overall comfort, however, receive consistent praise.
The hotel's cleanliness is exceptional with public areas, individual rooms, pools and hot springs regularly cleaned and well-maintained. This attention to hygiene is a standout feature, ensuring a pleasant and comfortable stay.
Staff at Volcano Lodge are frequently lauded for their friendliness, helpfulness and exceptional service. Particular employees receive individual mentions for their kind and attentive service, contributing significantly to guests' positive experiences.
However, Wi-Fi coverage at the resort is inconsistent with strong signals in some areas but notably weak or absent in many rooms and certain common areas. This inconsistency detracts from an otherwise enjoyable stay for some guests.
The extensive pool facilities, including family-friendly swimming pools, thermal hot water pools and private pools, are a favorite among guests. The beautifully maintained hot springs and the swim-up cabana bar in one of the hot spring pools stand out as highlights.
Parking is convenient with secure spots right next to the rooms, contributing to a hassle-free experience for those driving to the hotel. The monitored access and ample spaces, including electric car charging spots, add to guests' comfort and security.
Families find the lodge particularly delightful with numerous kid-centric activities, playgrounds and pools catering to children. The peaceful, family-oriented atmosphere and spacious accommodations combined with a hospitable staff make it a great destination for family vacations.
Mixed reviews are noted for the beds with some finding them extremely comfortable, while others report them to be overly firm. Despite this, many still appreciate the large, spacious nature of the beds.
In summary, Volcano Lodge, Hotel & Thermal Experience is a highly recommended destination with a stunning location, excellent breakfast and dining options, spacious and clean accommodations, exceptional service and a range of family-friendly amenities, making it an appealing choice for travelers.
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Guests rave about the breakfast, noting its variety, quality and abundance. The buffet includes traditional Costa Rican fare, fresh fruits, made-to-order omelets and pastries with compliments extended to complimentary additions like sparkling wine. Although some suggest room for improvement, most agree that breakfast is one of the best aspects of their stay.
Dining at the hotel's on-site restaurant is also commended with many finding the food of excellent quality and a highlight of their visit. The mix of local and international dishes receives high praise, despite occasional concerns about pricing and the range of traditional local options. Attentive and friendly staff enhance the dining experience.
The rooms are described as spacious and clean with impressive views of the volcano and serene gardens. While comfortable and well-equipped, some guests feel the rooms are outdated and could benefit from renovations, particularly the decor and bathroom facilities. Cleanliness and overall comfort, however, receive consistent praise.
The hotel's cleanliness is exceptional with public areas, individual rooms, pools and hot springs regularly cleaned and well-maintained. This attention to hygiene is a standout feature, ensuring a pleasant and comfortable stay.
Staff at Volcano Lodge are frequently lauded for their friendliness, helpfulness and exceptional service. Particular employees receive individual mentions for their kind and attentive service, contributing significantly to guests' positive experiences.
However, Wi-Fi coverage at the resort is inconsistent with strong signals in some areas but notably weak or absent in many rooms and certain common areas. This inconsistency detracts from an otherwise enjoyable stay for some guests.
The extensive pool facilities, including family-friendly swimming pools, thermal hot water pools and private pools, are a favorite among guests. The beautifully maintained hot springs and the swim-up cabana bar in one of the hot spring pools stand out as highlights.
Parking is convenient with secure spots right next to the rooms, contributing to a hassle-free experience for those driving to the hotel. The monitored access and ample spaces, including electric car charging spots, add to guests' comfort and security.
Families find the lodge particularly delightful with numerous kid-centric activities, playgrounds and pools catering to children. The peaceful, family-oriented atmosphere and spacious accommodations combined with a hospitable staff make it a great destination for family vacations.
Mixed reviews are noted for the beds with some finding them extremely comfortable, while others report them to be overly firm. Despite this, many still appreciate the large, spacious nature of the beds.
In summary, Volcano Lodge, Hotel & Thermal Experience is a highly recommended destination with a stunning location, excellent breakfast and dining options, spacious and clean accommodations, exceptional service and a range of family-friendly amenities, making it an appealing choice for travelers.
Hotel for Honeymoon
Located close to the center of La Fortuna, this hotel offers thermal experiences and comfortable accommodations. It is a great option for couples looking to combine relaxation with local exploration.
Family Friendly Hotel
The hotel has two natural springs, one cold and one hot, and several swimming pools. There is a playground with ample space for kids to run around, lots of kid-friendly foods on the menu, and a kid's swimming pool.
Hotel with Swimming Pool
Volcano Lodge features a remarkable outdoor pool area. The hotel offers multiple outdoor pools, including thermal pools and standard swimming pools, which are spacious and clean. There is also a swim-up cabana bar within some pools.
Children's Pool Pool Swim Up Bar Private Pool Outdoor Pool
Accessible Hotel
This hotel provides wheelchair accessible facilities, ensuring that guests with mobility needs can navigate the premises comfortably.
3-Star Hotel
This hotel offers a comfortable stay with the added benefit of thermal experiences. It stands out due to its location near La Fortuna and its thermal facilities, providing a relaxing and value-for-money experience.
Hotel with Outdoor Pool
Located at the foot of the Arenal Volcano, this hotel features lush tropical gardens and offers four outdoor pools, including a children's pool, and two hot springs. There is also a swim-up bar in one of the thermal pools.
Hotel with Swim Up Bar
Features a swim-up bar within its thermal pool area, allowing guests to enjoy drinks while relaxing in the hot springs. The hotel offers prime views of Arenal Volcano.
Hotel with Children's Pool
This family-friendly lodge offers a children's pool with attractive features like waterfalls, an adjacent freshwater pool with a swim-up bar, and multiple hot spring pools. A playground adds to the recreational options for kids.
Hotel Taking Steps Towards Sustainability
Hotel with Private Pool Rooms
Guest Reviews
Volcano Lodge, Hotel & Thermal Experience boasts a prime location that is highly praised by its guests. Nestled right below the Arenal Volcano, the perfect spot to enjoy its majestic views, the hotel offers an excellent base for exploring the surrounding area. Its setting, described as beautiful and lush, is complemented by well-maintained gardens and accessible thermal pools, creating an inviting atmosphere for visitors seeking both relaxation and adventure.
The hotel's proximity to La Fortuna ensures convenient access to a variety of local attractions, from natural hot springs and waterfalls to national parks and hanging bridges. Although a bit outside the town center, this distance allows guests to enjoy a peaceful retreat while still being just a short drive away from restaurants, shops and downtown La Fortuna. The location is considered ideal for sightseeing with easy drives to the main road and all the natural wonders the region has to offer.
The property itself is lauded for its beautiful setting, spacious grounds and the charm of the complex. Guests appreciate the combination of being close to town yet feeling secluded, making it a great starting point for day trips and excursions. Whether waking up to clear views of the volcano or enjoying the close proximity to adventure activities, Volcano Lodge offers both convenience and a connection to the stunning nature of the area.
The breakfast at Volcano Lodge, Hotel & Thermal Experience is a highlight praised by many guests for its variety and quality. Reviewers consistently describe the breakfast as excellent, delicious and extensive with an abundant selection catering to all tastes. The buffet style is particularly appreciated with options ranging from traditional Costa Rican fare, fresh fruits and made-to-order omelets to pastries and waffles. Guests also enjoyed complimentary additions like sparkling wine and snacks.
Although a few reviews mentioned that the breakfast could be improved, particularly in variety and freshness, the majority were highly satisfied. Overall, the breakfast is noted as one of the best aspects of the stay, contributing positively to the overall experience at the hotel.
The dining experience at Volcano Lodge, Hotel & Thermal Experience, has garnered mostly favorable reviews for its on-site restaurant. Guests frequently praise the delicious and excellent quality of the food with many considering it to be among the best they have tasted in Costa Rica. The restaurant offers a variety of both local and international dishes, which has been appreciated by repeat visitors for its consistent quality.
Breakfast here is particularly highlighted as very good and numerous guests have enjoyed the evening meals, describing them as excellent, creative and delicious. The attentive and friendly staff further enhance the dining experience, though there have been occasional criticisms regarding service.
While some reviewers mentioned that the food could be expensive and that the restaurant lacked traditional local dishes, others found the prices reasonable compared to other options in the area. Despite varied opinions on cost, many concluded that the quality of the cuisine justified the expenditure.
Overall, while there were a few mixed reviews about specific dishes and the overall excitement of the menu, the consensus points towards a highly positive dining experience with excellent meals and a delightful atmosphere, further enhanced by the restaurant's scenic view and the appeal of the adjacent thermal pools.
Volcano Lodge, Hotel & Thermal Experience offers a range of spacious and clean rooms, many boasting impressive views of the nearby volcano. The rooms are generally well-equipped and comfortable, accommodating the needs of guests with amenities like private pools and terraces. Nature lovers will appreciate the serene, well-maintained gardens surrounding the individual cottage-style accommodations.
Despite these positives, numerous guests pointed out that the rooms are outdated and could benefit from renovations, especially in terms of decor and bathroom facilities. Lighting in the rooms is often described as poor, contributing to a gloomy atmosphere accentuated by the dark wood paneling. Soundproofing is another area needing improvement, as noise from adjacent rooms can be quite bothersome.
The overall cleanliness of the rooms is consistently praised with many finding them to be quite large and adequately equipped, although some furnishings and linens appear to be old-fashioned. Issues such as musty smells and occasional maintenance problems, like non-functional windows or air conditioners, were noted in a few reviews.
While the rooms may not convey a modern or luxurious feel, their spacious nature, combined with clean and comfortable standards, provide a satisfactory stay in the midst of beautiful natural surroundings.
Guests at Volcano Lodge, Hotel & Thermal Experience have shared mixed reviews about their bed experiences. While many visitors found the beds to be very comfortable, even describing them as "amazing" and "excellent," there is a noticeable number of reviews highlighting issues with bed firmness. Some guests reported the beds to be hard or firm with a few describing the mattresses as uncomfortable or akin to sleeping on a hard floor. Others appreciated the large, spacious beds and noted that the bedding was clean and well-maintained, though some mentioned that the pillows were uncomfortable and made of hard foam scraps.
Several reviewers suggested that the mattresses and linens needed updating and there were comments about the beds' size—indicating that they might be too small or short for taller individuals. Despite these critiques, the positive feedback about the overall comfort and spaciousness of the beds stands out, making it a mixed but generally favorable aspect of the stay.
Volcano Lodge, Hotel & Thermal Experience garners much praise for its exceptional cleanliness and well-maintained facilities. Guests consistently note the cleanliness of both the public areas and individual rooms. The hotel property, including pools and hot springs, is regularly cleaned and beautifully landscaped, contributing to a pleasant and hygienic environment. Visitors highlight the spacious and well-equipped rooms, many of which are described as clean, spotless and comfortable with some minor mentions of dark wood paneling giving a slightly dated feel.
The grounds and common areas receive accolades for being well-kept and beautifully maintained, enhancing the overall guest experience. While there are occasional mentions of specific maintenance issues, such as mold or termites in certain areas, these do not overshadow the general impression of cleanliness.
Guests find the hotel facilities not only clean but also safe and comfortable. The housekeeping crew's diligence ensures that rooms are consistently clean and ready for new arrivals. Despite a few mentions of cleaning not being done during multi-night stays, the overall sentiment reflects satisfaction with the hotel’s standards of hygiene.
In summary, Volcano Lodge stands out for its immaculate cleanliness, well-maintained surroundings and comfortable accommodations, making it a favorable destination for travelers seeking a clean and serene environment.
At Volcano Lodge, Hotel & Thermal Experience, the staff consistently receive high praise for their friendliness and helpfulness. Many guests highlight their warm welcomes and the exceptional service provided throughout their stay. Particularly noted are the front desk staff who go above and beyond to assist with transportation and tour arrangements. Specific staff members, such as Robert and Roberto Sanchez, are frequently mentioned for their kindness and personal attention.
The overall impression of the staff is overwhelmingly positive with adjectives like friendly, attentive, kind and courteous appearing frequently. Guests appreciate the accommodating nature of the staff, who are described as being efficient and attentive to their needs. The excellent customer service contributes significantly to the overall pleasant experience at the hotel.
While there are a few mentions of less enthusiastic interactions, these are in the minority and do not overshadow the predominantly favorable feedback. Guests repeatedly express their satisfaction with the staff's efforts to ensure a comfortable and enjoyable stay, making the service at Volcano Lodge a standout feature according to numerous reviews.
The Volcanic Lodge, Hotel & Thermal Experience offers widespread Wi-Fi coverage across the resort, ensuring guests can stay connected in various parts of the property. The strength of the Wi-Fi service appears to be notably strong in some areas, receiving positive feedback for its speed and reliability there. However, guests have noted that there are significant inconsistencies with the network. The Wi-Fi seems to be particularly weak or non-existent in many of the rooms, leading to a less reliable internet experience for those indoors. Common areas also face similar issues with some reviews indicating that the connectivity could be stronger or more consistent. Overall, while there are pockets of good service, there is ample room for improvement to ensure a more uniform and dependable Wi-Fi experience throughout the entire property.
At Volcano Lodge, Hotel & Thermal Experience, guests consistently praise the extensive and well-maintained pool facilities, designed to cater to a range of preferences and needs. The resort boasts multiple pools, including family-friendly swimming pools, thermal hot water pools and private pools, providing guests with a variety of experiences.
The hot springs and thermal pools are particularly celebrated, offering a relaxing retreat after a day of hiking. These pools remain open late, allowing for extended periods of relaxation. The hot springs are beautifully maintained with several featuring comfortable jets and pristine mineral water. For those seeking a bit more privacy, private hot spring pools are also available.
Notably, the pools area is expansive with different temperature zones to suit all preferences. There's even a swim-up cabana bar within one of the hot spring pools, which is a favorite for leisurely enjoyment. The resort also includes amenities like a pool table at the sports bar, enhancing the overall recreational options.
The surroundings of the pools are equally lauded, featuring beautiful landscaping and well-kept common areas, all contributing to a tranquil and picturesque environment. The cleanliness and organization of the pool area consistently receive positive feedback, making it a highlight for many visitors.
Despite the overwhelmingly positive reviews, there are occasional mentions of drawbacks such as pool closures due to renovations, minor issues with water quality and limited pool space during busy periods. However, these seem to be isolated incidents and do not detract from the overall enthusiastic reception of the pool facilities at the lodge.
Volcano Lodge, Hotel & Thermal Experience offers highly convenient parking options, making the stay hassle-free for guests with vehicles. The secure parking is situated right next to the rooms, providing easy access from car to accommodation. Each room has a designated parking spot right in front, which adds a level of comfort and time-saving for guests, especially upon arrival and departure. The premises feature monitored access and ample parking spaces, contributing to a sense of security. The availability of complimentary parking, including specific spots for electric car charging, underscores the convenience and ease of navigating the property. The convenience of having one's vehicle so close to the room cannot be overstated, ensuring a positive experience for those driving to the hotel.
Volcano Lodge, Hotel & Thermal Experience offers a remarkable family-friendly environment, making it a perfect destination for families looking to spend quality time together. The hotel impresses with its wide array of kid-centric amenities and activities, ensuring children have as much fun as the adults.
Guests consistently highlight the delightful playgrounds, kid-friendly pools and various family activities available on-site such as swimming in thermal pools and playing games. The lush property is teeming with exotic animals and birds, adding an element of adventure and education to the stay. Enthusiastic reviews commend the toddler play area and note that children particularly enjoyed spending time in the different pools.
Dining at the hotel receives positive feedback with guests appreciating the wide range of options available to cater to all family members. The breakfast is frequently described as delicious, although some reviews mention that the food can be a bit pricey. Despite this, the overall dining experience seems to add to the family-friendly credentials of the hotel.
The peaceful, family-oriented atmosphere is highlighted as an excellent aspect of the property, along with its relaxed environment and spacious accommodations. The hospitable staff and ease of booking excursions enhance the overall experience, making it hassle-free for families to explore the surrounding area.
Overall, the Volcano Lodge, Hotel & Thermal Experience appears highly recommended for family vacations, offering a conducive environment for children and a plethora of activities that keep the whole family entertained.
Volcano Lodge, Hotel & Thermal Experience offers a commendable three-star experience, noted for its well-maintained thermal pools and hot springs area within a large holiday resort. While the hotel provides good value with its three-star standards, guests should be mindful of its aging property and room conditions, which can feel outdated and resemble those of a standard motel. The hotel is generally considered affordable for its category with some guests highlighting a good price and excellent three-star quality. Off-season visits might enhance the overall experience due to generally better-maintained facilities. Despite the appealing hot water baths and bar in the water, some find it overrated for its three-star rating and point out that the restaurant and certain amenities do not live up to expectations experienced at other hotels in Costa Rica. Ultimately, Volcano Lodge maintains the hallmarks of a three-star property but may fall short for those seeking a more modern or luxurious stay.
Volcano Lodge, Hotel & Thermal Experience offers a well-rounded and accessible stay for guests with disabilities, ensuring comfort and ease across the property. It is a secure and well-maintained property, providing a safe environment for all guests. The hotel features accessible paths and facilities, including easy access to the hot springs, waterfalls, hanging bridges and the resort's various amenities. The hotel's rooms are soundproofed to enhance the stay further.
Wheelchair users find the property very accessible and features such as the entrance to the pool are specifically designed for easy access. Additionally, the resort participates in an accessibility program and offers complimentary parking. Guests with mobility aids, such as walking sticks, can navigate the hotel without encountering stairs, enhancing their stay. Moreover, the gated entrance accessible exclusively to guests adds an extra layer of security and convenience.
In summary, Volcano Lodge, Hotel & Thermal Experience stands out for its commitment to accessibility, ensuring that all guests, regardless of mobility challenges, can enjoy a comfortable and convenient stay.
The children's pool at Volcano Lodge, Hotel & Thermal Experience receives high praise from guests for its family-friendly environment and attractive features. The area is frequently described as very nice and kid-friendly with a dedicated pool specifically for children that includes fun waterfalls. Cleanliness stands out, as the children’s pool is consistently mentioned as being very clean and well-maintained. Additionally, the presence of a playground adds to the appeal for families with young ones. Despite some comments about an unattractive play area, the overall experience for children seems to be positive with multiple pools available for kids and families to enjoy.
The reviews for Volcano Lodge, Hotel & Thermal Experience highlight the exceptional private pools and hot springs available in the rooms, emphasizing the luxurious and exclusive nature of these amenities. Guests frequently mention the enjoyment of the private thermal pools, hot tubs and jacuzzis situated in their rooms or suites. These private features provide a serene and relaxing atmosphere, enhancing the overall stay.
The inclusion of private hot springs right in the room or on the patio adds a unique and indulgent touch, highly praised by visitors. Many reviews point out the beauty of the natural surroundings with some pools offering stunning views of the volcano or lush greenery, creating a tranquil and picturesque setting. The private pools often come equipped with comfortable loungers and shaded areas, allowing guests to unwind in comfort.
Overall, the availability of private thermal baths and pools within the room or suite adds to the allure and appeal of the hotel, making it a preferred choice for those seeking privacy, relaxation and a connection with nature. The reviews reflect a high level of satisfaction and appreciation for these private amenities, contributing significantly to a memorable and enjoyable stay.
Volcano Lodge, Hotel & Thermal Experience boasts a remarkable outdoor pool area praised by many guests. The hotel offers multiple outdoor pools, including thermal pools and standard swimming pools, which are both spacious and clean. Guests frequently note the large size and cleanliness of the outdoor pools, while also appreciating the variety of pools available at different temperatures. The swim-up cabana bar within some pools adds a fun and convenient touch to the experience.
The outdoor pool area is described as peaceful and enjoyable with beautiful surroundings including tropical gardens. Visitors enjoy the tranquility and the relaxing atmosphere provided by the thermal baths. While the standard pools are never crowded, the combination of hot springs, cold pools and jacuzzis offers something for everyone.
Though there are occasional mentions of the outdoor pool being dirty or the thermal springs being murky, these issues seem to be exceptions rather than the norm. Overall, the well-maintained and lovely outdoor pools at Volcano Lodge, Hotel & Thermal Experience provide a delightful escape for those seeking relaxation and enjoyment in a serene, picturesque setting.
Volcano Lodge, Hotel & Thermal Experience is a prime destination for honeymooners, offering an idyllic setting and an array of romantic amenities. Guests often praise the beautiful gardens and private pools available in some rooms, which add a touch of exclusivity and relaxation to their stay. The hotel also receives commendations for its attentive housekeeping staff, who go the extra mile to enhance the guest experience, such as creating adorable towel animals daily.
For couples seeking an elevated experience, upgrading to the King Suite with a private pool is a popular recommendation. These suites, including the renowned Honeymoon Suites, are frequently highlighted for their luxurious, intimate ambiance. Features like romantic bubble jacuzzis and special views of the volcano further enhance the romantic atmosphere.
The hotel earns high marks not only for its serene environment but also for its thoughtful touches, such as champagne and snacks in the room, which contribute to an unforgettable romantic getaway. With numerous mentions of its suitability for honeymooners and romantic stays, Volcano Lodge, Hotel & Thermal Experience is highly recommended for those looking to celebrate their love in a tranquil and luxurious setting.
Location Show Map
Location
The hotel's proximity to La Fortuna ensures convenient access to a variety of local attractions, from natural hot springs and waterfalls to national parks and hanging bridges. Although a bit outside the town center, this distance allows guests to enjoy a peaceful retreat while still being just a short drive away from restaurants, shops and downtown La Fortuna. The location is considered ideal for sightseeing with easy drives to the main road and all the natural wonders the region has to offer.
The property itself is lauded for its beautiful setting, spacious grounds and the charm of the complex. Guests appreciate the combination of being close to town yet feeling secluded, making it a great starting point for day trips and excursions. Whether waking up to clear views of the volcano or enjoying the close proximity to adventure activities, Volcano Lodge offers both convenience and a connection to the stunning nature of the area.
Breakfast
Although a few reviews mentioned that the breakfast could be improved, particularly in variety and freshness, the majority were highly satisfied. Overall, the breakfast is noted as one of the best aspects of the stay, contributing positively to the overall experience at the hotel.
Dinner
Breakfast here is particularly highlighted as very good and numerous guests have enjoyed the evening meals, describing them as excellent, creative and delicious. The attentive and friendly staff further enhance the dining experience, though there have been occasional criticisms regarding service.
While some reviewers mentioned that the food could be expensive and that the restaurant lacked traditional local dishes, others found the prices reasonable compared to other options in the area. Despite varied opinions on cost, many concluded that the quality of the cuisine justified the expenditure.
Overall, while there were a few mixed reviews about specific dishes and the overall excitement of the menu, the consensus points towards a highly positive dining experience with excellent meals and a delightful atmosphere, further enhanced by the restaurant's scenic view and the appeal of the adjacent thermal pools.
Rooms
Despite these positives, numerous guests pointed out that the rooms are outdated and could benefit from renovations, especially in terms of decor and bathroom facilities. Lighting in the rooms is often described as poor, contributing to a gloomy atmosphere accentuated by the dark wood paneling. Soundproofing is another area needing improvement, as noise from adjacent rooms can be quite bothersome.
The overall cleanliness of the rooms is consistently praised with many finding them to be quite large and adequately equipped, although some furnishings and linens appear to be old-fashioned. Issues such as musty smells and occasional maintenance problems, like non-functional windows or air conditioners, were noted in a few reviews.
While the rooms may not convey a modern or luxurious feel, their spacious nature, combined with clean and comfortable standards, provide a satisfactory stay in the midst of beautiful natural surroundings.
Beds
Several reviewers suggested that the mattresses and linens needed updating and there were comments about the beds' size—indicating that they might be too small or short for taller individuals. Despite these critiques, the positive feedback about the overall comfort and spaciousness of the beds stands out, making it a mixed but generally favorable aspect of the stay.
Cleanliness
The grounds and common areas receive accolades for being well-kept and beautifully maintained, enhancing the overall guest experience. While there are occasional mentions of specific maintenance issues, such as mold or termites in certain areas, these do not overshadow the general impression of cleanliness.
Guests find the hotel facilities not only clean but also safe and comfortable. The housekeeping crew's diligence ensures that rooms are consistently clean and ready for new arrivals. Despite a few mentions of cleaning not being done during multi-night stays, the overall sentiment reflects satisfaction with the hotel’s standards of hygiene.
In summary, Volcano Lodge stands out for its immaculate cleanliness, well-maintained surroundings and comfortable accommodations, making it a favorable destination for travelers seeking a clean and serene environment.
Staff
The overall impression of the staff is overwhelmingly positive with adjectives like friendly, attentive, kind and courteous appearing frequently. Guests appreciate the accommodating nature of the staff, who are described as being efficient and attentive to their needs. The excellent customer service contributes significantly to the overall pleasant experience at the hotel.
While there are a few mentions of less enthusiastic interactions, these are in the minority and do not overshadow the predominantly favorable feedback. Guests repeatedly express their satisfaction with the staff's efforts to ensure a comfortable and enjoyable stay, making the service at Volcano Lodge a standout feature according to numerous reviews.
Wi-Fi
Pool
The hot springs and thermal pools are particularly celebrated, offering a relaxing retreat after a day of hiking. These pools remain open late, allowing for extended periods of relaxation. The hot springs are beautifully maintained with several featuring comfortable jets and pristine mineral water. For those seeking a bit more privacy, private hot spring pools are also available.
Notably, the pools area is expansive with different temperature zones to suit all preferences. There's even a swim-up cabana bar within one of the hot spring pools, which is a favorite for leisurely enjoyment. The resort also includes amenities like a pool table at the sports bar, enhancing the overall recreational options.
The surroundings of the pools are equally lauded, featuring beautiful landscaping and well-kept common areas, all contributing to a tranquil and picturesque environment. The cleanliness and organization of the pool area consistently receive positive feedback, making it a highlight for many visitors.
Despite the overwhelmingly positive reviews, there are occasional mentions of drawbacks such as pool closures due to renovations, minor issues with water quality and limited pool space during busy periods. However, these seem to be isolated incidents and do not detract from the overall enthusiastic reception of the pool facilities at the lodge.
Parking
Family
Guests consistently highlight the delightful playgrounds, kid-friendly pools and various family activities available on-site such as swimming in thermal pools and playing games. The lush property is teeming with exotic animals and birds, adding an element of adventure and education to the stay. Enthusiastic reviews commend the toddler play area and note that children particularly enjoyed spending time in the different pools.
Dining at the hotel receives positive feedback with guests appreciating the wide range of options available to cater to all family members. The breakfast is frequently described as delicious, although some reviews mention that the food can be a bit pricey. Despite this, the overall dining experience seems to add to the family-friendly credentials of the hotel.
The peaceful, family-oriented atmosphere is highlighted as an excellent aspect of the property, along with its relaxed environment and spacious accommodations. The hospitable staff and ease of booking excursions enhance the overall experience, making it hassle-free for families to explore the surrounding area.
Overall, the Volcano Lodge, Hotel & Thermal Experience appears highly recommended for family vacations, offering a conducive environment for children and a plethora of activities that keep the whole family entertained.
3 Star
Accessible
Wheelchair users find the property very accessible and features such as the entrance to the pool are specifically designed for easy access. Additionally, the resort participates in an accessibility program and offers complimentary parking. Guests with mobility aids, such as walking sticks, can navigate the hotel without encountering stairs, enhancing their stay. Moreover, the gated entrance accessible exclusively to guests adds an extra layer of security and convenience.
In summary, Volcano Lodge, Hotel & Thermal Experience stands out for its commitment to accessibility, ensuring that all guests, regardless of mobility challenges, can enjoy a comfortable and convenient stay.
Children's Pool
Private Pool
The inclusion of private hot springs right in the room or on the patio adds a unique and indulgent touch, highly praised by visitors. Many reviews point out the beauty of the natural surroundings with some pools offering stunning views of the volcano or lush greenery, creating a tranquil and picturesque setting. The private pools often come equipped with comfortable loungers and shaded areas, allowing guests to unwind in comfort.
Overall, the availability of private thermal baths and pools within the room or suite adds to the allure and appeal of the hotel, making it a preferred choice for those seeking privacy, relaxation and a connection with nature. The reviews reflect a high level of satisfaction and appreciation for these private amenities, contributing significantly to a memorable and enjoyable stay.
Outdoor Pool
The outdoor pool area is described as peaceful and enjoyable with beautiful surroundings including tropical gardens. Visitors enjoy the tranquility and the relaxing atmosphere provided by the thermal baths. While the standard pools are never crowded, the combination of hot springs, cold pools and jacuzzis offers something for everyone.
Though there are occasional mentions of the outdoor pool being dirty or the thermal springs being murky, these issues seem to be exceptions rather than the norm. Overall, the well-maintained and lovely outdoor pools at Volcano Lodge, Hotel & Thermal Experience provide a delightful escape for those seeking relaxation and enjoyment in a serene, picturesque setting.
Honeymoon
For couples seeking an elevated experience, upgrading to the King Suite with a private pool is a popular recommendation. These suites, including the renowned Honeymoon Suites, are frequently highlighted for their luxurious, intimate ambiance. Features like romantic bubble jacuzzis and special views of the volcano further enhance the romantic atmosphere.
The hotel earns high marks not only for its serene environment but also for its thoughtful touches, such as champagne and snacks in the room, which contribute to an unforgettable romantic getaway. With numerous mentions of its suitability for honeymooners and romantic stays, Volcano Lodge, Hotel & Thermal Experience is highly recommended for those looking to celebrate their love in a tranquil and luxurious setting.
Yes, Volcano Lodge, Hotel & Thermal Experience has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Swim Up Bar, Private Pool, Outdoor Pool.
No, a spa isn't available at Volcano Lodge, Hotel & Thermal Experience.
No, Volcano Lodge, Hotel & Thermal Experience doesn't allow dogs.
No, parking facilities aren't available at Volcano Lodge, Hotel & Thermal Experience.
No, Volcano Lodge, Hotel & Thermal Experience doesn't have a gym.
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