Mercure Firenze Centro
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Summary of reviewsMercure Firenze Centro enjoys a prime location in the heart of Florence, making it an ideal choice for both leisure and business travelers. Situated close to Santa Maria Novella station, the hotel offers an excellent base to explore Florence’s historic and cultural attractions, all within walking distance. Despite its central location, the hotel manages to provide quiet and spacious rooms, greatly appreciated by guests for their stylish interior decoration, modern furnishings and ample space.
The cleanliness of the hotel is commendable with many guests praising the immaculate and well-maintained conditions of the rooms and common areas. Although a few reviews mentioned minor issues like dusty floors or occasional housekeeping lapses, the overall feedback on cleanliness remains highly positive.
Friendly and helpful staff significantly enhance the guest experience at Mercure Firenze Centro. The front desk team, including individuals like Chiara and Francesca, receive specific commendations for their warm, efficient and accommodating service. The attention to detail and professional demeanor of the staff contribute to a welcoming atmosphere, earning high marks from most travelers.
The breakfast experience at the hotel has been mixed. While some guests appreciate the good quality and taste of the selections, others feel the variety is limited and not quite up to the expected 4-star standard. Issues such as slow service and a cramped breakfast area have also been pointed out, indicating room for improvement in this aspect.
Comfortable bedding is another highlight with many guests praising the spacious and cozy beds that ensure a good night’s sleep. However, there are occasional remarks about the firmness of some mattresses or discomfort of sofa beds.
The free Wi-Fi service has received mixed reviews with some guests noting reliable high-speed internet while others experienced connectivity issues, particularly in corner rooms. Improving the Wi-Fi service could further enhance the overall guest experience.
Overall, Mercure Firenze Centro is a well-received 4-star hotel offering an excellent location, modern and comfortable rooms, high cleanliness standards and friendly staff. Although there are areas for improvement such as breakfast variety and Wi-Fi connectivity, the hotel’s many positive aspects make it a popular choice among travelers exploring Florence.
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The cleanliness of the hotel is commendable with many guests praising the immaculate and well-maintained conditions of the rooms and common areas. Although a few reviews mentioned minor issues like dusty floors or occasional housekeeping lapses, the overall feedback on cleanliness remains highly positive.
Friendly and helpful staff significantly enhance the guest experience at Mercure Firenze Centro. The front desk team, including individuals like Chiara and Francesca, receive specific commendations for their warm, efficient and accommodating service. The attention to detail and professional demeanor of the staff contribute to a welcoming atmosphere, earning high marks from most travelers.
The breakfast experience at the hotel has been mixed. While some guests appreciate the good quality and taste of the selections, others feel the variety is limited and not quite up to the expected 4-star standard. Issues such as slow service and a cramped breakfast area have also been pointed out, indicating room for improvement in this aspect.
Comfortable bedding is another highlight with many guests praising the spacious and cozy beds that ensure a good night’s sleep. However, there are occasional remarks about the firmness of some mattresses or discomfort of sofa beds.
The free Wi-Fi service has received mixed reviews with some guests noting reliable high-speed internet while others experienced connectivity issues, particularly in corner rooms. Improving the Wi-Fi service could further enhance the overall guest experience.
Overall, Mercure Firenze Centro is a well-received 4-star hotel offering an excellent location, modern and comfortable rooms, high cleanliness standards and friendly staff. Although there are areas for improvement such as breakfast variety and Wi-Fi connectivity, the hotel’s many positive aspects make it a popular choice among travelers exploring Florence.
Hotel Taking Steps Towards Sustainability
Mercure Firenze Centro is part of the Accor group, which has strong commitments to sustainable development. The hotel implements various eco-friendly practices, including energy and water saving initiatives, waste recycling, and responsible sourcing.
Certifications:
ISO 14001 Environmental management systems
What makes your hotel/accommodation eco-friendly?
LED lighting throughout the premises
Employees are trained to follow environmental policies
Signs in the rooms informing guests that towels will only be changed upon request
Toilet paper made of non-chlorine bleached paper or awarded with an eco-label
Waste is separated into at least 3 categories
Automatic system or key card that turns off the light and electrical appliances when guests leave their room
Is there anything that you would like to highlight, add or clarify?
ORGANIC STRAWS
ORGANIC STRAWS
Answers last updated by Mercure Firenze Centro
Hotel near Nightlife Spots
Located on Via Nazionale, providing access to various nightlife options. Its central location allows for easy exploration of Florence's evening scene.
Accessible Hotel
This hotel offers rooms and facilities for disabled guests, wheelchair access, and a toilet and bathroom for disabled individuals. The hotel features an elevator and provides wheelchair accessibility throughout.
To whom is your hotel/accommodation accessible?
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms? Yes, to all rooms
Please specify: 6
Please specify: 6
Are there any facilities that guests who use a wheelchair cannot reach? No
Show more...4-Star Hotel
Located on Via Nazionale, this hotel offers convenient access to Florence's main attractions. Its modern amenities and comfortable accommodations are well-regarded.
Hotel where Extra Health & Safety Measures Have Been Taken
As part of the Mercure chain, this hotel likely adheres to Accor's ALLSAFE protocols, ensuring enhanced hygiene and safety measures. This includes increased cleaning frequency, contactless check-in/out, and staff training to provide a safe environment for guests.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
Yes, to all guests
Show more...Yes, to all guests
Luxury Hotel
Family Friendly Hotel
Dog Friendly Hotel
Do you accept dogs in all rooms?
Yes
Yes
Is there an extra charge?
Yes, € 20 per night
Yes, € 20 per night
Should the dog owner notify you before checking in?
Not necessarily
Show more...Not necessarily
Business Hotel
About Mercure Firenze Centro
License: 048017ALB0527, IT048017A1RIEWIOGS
Guest Reviews
Location
The central location is not only convenient for sightseeing but also beneficial for practical needs, such as access to public transportation and nearby markets. For business travelers, the proximity to the train station and meeting spaces is a notable advantage. Despite its centrality, the hotel manages to provide quiet and spacious rooms, offering a restful retreat after a day of exploration.
Whether in Florence for leisure or work, guests consistently commend Mercure Firenze Centro for its strategic and convenient location, making it an excellent base for navigating the city.
Breakfast
However, there are several areas where the breakfast falls short. Many guests feel the breakfast variety is quite limited with some expressing that the offerings were the same every day during their stay. The service speed has also been a point of concern with mentions of slow service and insufficient staffing to handle the number of guests. The breakfast room itself is described as small and compact, often feeling cramped, especially given the size of the hotel. Furthermore, the quality-price ratio has been criticized with some guests finding the breakfast too expensive for what is provided and not up to the expected 4-star standard. COVID-19 restrictions have also played a role in limiting the variety and affecting the service.
Overall, while there are highlights to the breakfast at Mercure Firenze Centro, such as good quality items and a central location, there are notable areas in need of improvement, particularly in terms of variety, service speed and space.
Rooms
Some rooms boast impressive features such as large terraces and ultra-comfortable king-size beds, which enhance the overall stay. Despite a few mentions of minor maintenance issues like blown light bulbs or dated decor in some rooms, the general consensus is positive. Many guests find the rooms quiet and conducive to relaxation, although there are occasional reports of noise from the busy Nazionale street.
While a few reviews point out inconveniences such as a small bathroom or occasional housekeeping lapses, the overall impression remains favorable. The modern aesthetic combined with substantial space and comfort makes the rooms at Mercure Firenze Centro a commendable choice for travelers.
Beds
Cleanliness
Guests were particularly impressed with the clean and cozy rooms, modern bathrooms and well-maintained common areas. The cleanliness of the bathrooms and the quality of the bed linens also received commendations.
However, some reviews pointed out areas needing improvement, such as dusty floors, stained and dirty carpets and occasional lapses in room cleaning. Issues like mold in the shower corners and outdated furniture were noted by a few guests. Despite these criticisms, the majority of reviews reflected satisfaction with the hotel’s cleanliness standards.
Overall, Mercure Firenze Centro appears to maintain a high level of cleanliness, contributing to a comfortable and welcoming stay for its guests.
Staff
Despite a few isolated criticisms of unprofessional behavior and instances where service fell short, the overwhelming majority of feedback praises the staff's dedication to providing exceptional service. The welcoming atmosphere and attention to detail are frequently mentioned, contributing to a positive overall experience for visitors. This consistent high level of staff friendliness and accommodation, paired with their ability to handle guest inquiries effectively, makes the hotel's service stand out.
Overall, it’s evident that the staff at Mercure Firenze Centro play a crucial role in enhancing the guest experience, maintaining a pleasant and supportive environment that earns high marks from travelers.
Wi-Fi
4 Star
One common observation is the breakfast, described as decent but not quite living up to a 4-star standard; it was noted as being a bit scarce and simple, especially in relation to the daily rate. Additionally, some guests felt the overall pricing could be more aligned with the services offered.
The hotel does have its merits that satisfy many guests, though, there were some issues noted, such as dirty carpeting and street noise, which detracted from the experience. Furthermore, the absence of a "do not disturb" sign was mentioned as a minor inconvenience.
Overall, guests had positive experiences overall but suggested that some key improvements could enhance their stays further.
No, Mercure Firenze Centro doesn't have any pool.
No, a spa isn't available at Mercure Firenze Centro.
Yes, Mercure Firenze Centro welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
No, parking facilities aren't available at Mercure Firenze Centro.
No, Mercure Firenze Centro doesn't have a gym.
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