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Summary of reviewsWindWater Hotel and Marina is a highly praised destination, particularly recognized for its exceptional location. Positioned near the beach, bay and marina, it offers guests convenient access to various attractions and activities, making it ideal for outdoor enthusiasts and water sport lovers. The central placement on the main boulevard, close to restaurants, shops and Clayton’s Pier, further enhances its desirability. Guests frequently acknowledge the peaceful environment and commend the friendly, helpful staff, adding to the hotel’s appeal.
The rooms, while spacious and well-equipped with amenities such as large refrigerators and big TVs, offer mixed experiences. Positive reviews highlight the comfort of the beds, cleanliness, daily housekeeping and breathtaking views, especially those overlooking the bay. However, issues like outdated furnishings, occasional unpleasant odors and maintenance problems suggest room for improvement.
Cleanliness at the hotel receives varied feedback. Many guests appreciate the diligent housekeeping and clean rooms, but others have reported deeper maintenance issues like black mold, roaches and inadequately cleaned floors, indicating inconsistent hygiene standards.
The staff at WindWater Hotel and Marina generally receives high praise for being welcoming, attentive and knowledgeable, significantly enhancing the guest experience despite some occasional reports of inattentiveness.
Wi-Fi service at the hotel is another area needing improvement, as many guests encountered slow speeds and poor signal quality with some unable to access the internet at all.
The pool area offers an enjoyable experience for many with guests noting the cleanliness and maintenance of the pool and hot tub. Families, in particular, find the pool to be a hit with children. However, some inconsistencies such as occasional dirtiness, overcrowding and noise issues have been reported.
The hotel's proximity to the beach is a highlighted feature, providing guests with easy access to the shore within a short walk. This convenience is especially appreciated, making it a key attraction for visitors.
Parking at WindWater Hotel and Marina presents a mixed experience. While some appreciate the ample and convenient parking, others find the lot cramped, congested and challenging for larger vehicles. Additional charges for parking and potential hazards in the parking lot have also been points of contention.
Families find the hotel to be a suitable destination, thanks to spacious, well-equipped rooms and a convenient location near attractions. The family-friendly atmosphere and smooth check-in process contribute to an enjoyable stay. The beds receive mixed reviews with some guests finding them comfortable while others report issues with firmness, cleanliness and noise from bed frames.
The outdoor pool area is a popular feature, noted for its cleanliness, pleasant surroundings and relaxing ambiance. The well-maintained hot tub further enhances the leisurely atmosphere.
Lastly, the WindWater Hotel and Marina stands out for its pet-friendly policy, welcoming dogs and other pets without any additional fees. Designated areas for pets and convenient access to outdoor spaces make it an excellent choice for pet owners, although noise from pets in rooms has been mentioned.
Overall, WindWater Hotel and Marina offers a favorable stay with an excellent location, helpful staff and family-friendly amenities, though improvements in room maintenance, cleanliness and Wi-Fi service could enhance the overall guest experience. Show more
Read review summaries for all categories
Categories
Dog Friendly Hotel
The WindWater Hotel and Marina welcomes pets, and the marina setting provides a unique environment for walks with your dog. The hotel's proximity to the water enhances the experience for both you and your pet.
Hotel with Swimming Pool
This hotel offers a marina and pool, providing a unique experience for guests interested in boating and water activities.
Outdoor Pool
Hotel with Outdoor Pool
This hotel includes an outdoor pool, offering a recreational amenity for guests to unwind and enjoy their visit.
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Parking
Accessible Hotel
Room Types
Suite, One King, 1 Single Bed - Non SmokingThis suite provides a tea and coffee maker and a TV. The unit offers 1 bed.
Quadruple Room with Two King Beds - Non SmokingThis quadruple room features a tea and coffee maker and a TV. The unit has 2 beds.
Quadruple Room with Two Queen Beds - Disability Access/Non SmokingThis quadruple room offers a tea and coffee maker and a TV. The unit offers 2 beds.
King Room - Non SmokingThis double room features a tea and coffee maker and a TV. The unit has 1 bed.
Quadruple Room with Two Queen Beds - Non SmokingThis quadruple room offers a tea and coffee maker and a TV. The unit offers 2 beds.
King Room - Disability Access/Non Smoking This double room features a tea and coffee maker and a TV. The unit has 1 bed.
King Suite - Non SmokingThis suite provides a tea and coffee maker and a TV. The unit offers 1 bed.
Efficiency Queen Suite with Three Queen Beds - Non SmokingThis suite offers a tea and coffee maker and a TV. The unit offers 3 beds.
Efficiency Queen Suite with Two Queen Beds - Non SmokingThis suite features a tea and coffee maker and a TV. The unit has 2 beds.
Guest Reviews
6.9
Rated
Location
WindWater Hotel and Marina is praised for its exceptional location, offering convenient access to various attractions and amenities. Guests appreciate its proximity to the beach, the bay and the marina, making it ideal for those interested in water activities like fishing and enjoying picturesque views. Situated on the main boulevard, the hotel is within walking distance to Clayton's Pier, restaurants and shops, enhancing the overall convenience for visitors. The location allows for easy bicycle rides and strolls to the beach, making it perfect for outdoor enthusiasts. Guests frequently highlight the peaceful environment and the friendly, helpful staff, further enhancing the appeal of this well-placed hotel. The combination of a central location, beautiful water views and good value makes WindWater Hotel and Marina a favorable choice for travelers seeking both relaxation and convenience.
Rooms
The rooms at WindWater Hotel and Marina offer a mixed experience. On the positive side, many guests appreciated the spaciousness of the rooms, which include large bedrooms, extensive balconies and well-equipped kitchens. Cleanliness is frequently highlighted with some guests noting that the rooms were cleaned daily and the housekeeping staff was exceptional. The views from the rooms, especially those overlooking the bay, are repeatedly praised, providing a scenic backdrop for a relaxing stay.
Comfort is another strong point, as numerous reviewers mentioned comfortable beds and cozy room atmospheres. The rooms are equipped with large refrigerators and big TVs, adding to the convenience and entertainment options available to guests. The affordable pricing for spacious rooms is another benefit noted by multiple visitors.
However, some areas significantly detract from the overall experience. Several guests noted that the rooms and furnishings are outdated and in need of major upgrades. Issues such as stained sheets, worn-out sofas and thin blankets were commonly cited. Some rooms had an unpleasant odor and instances of inadequate cleaning, including mold and leftover food, were reported. A few guests experienced significant issues like leaks and non-functional amenities such as hot tubs.
In summary, while the WindWater Hotel and Marina rooms are spacious, comfortable and often offer great views, they fall short in areas of maintenance and modernity. Guests might find the rooms a good value for their size and location, but should manage expectations regarding the overall condition and age of the facilities.
Beds
WindWater Hotel and Marina receives mixed feedback from guests regarding the comfort and quality of their beds. Many guests have praised the beds for being comfortable, highlighting a restful sleeping experience. Comfortable pillows are also noted by some, contributing positively to their stay.
However, other reviews indicate inconsistencies. A number of guests found the mattresses too hard, while others felt they were too soft or lumpy. Several guests reported issues with bed squeakiness, which detracted from their comfort. Additionally, the coverings and bedspreads often slid off, were too thin or felt more like tablecloths or curtains. The absence of extra blankets added to the discomfort for some individuals.
Some reviewers also mentioned concerns about cleanliness with beds sometimes having visible stains or not being properly cleaned. Reports of the bed bases being made of sheet metal and other outdated furnishings also emerged as points of critique.
In summary, while some guests enjoyed a comfortable stay with well-supporting beds, others encountered various issues ranging from cleanliness to unsuitable bedding materials and noise disturbances.
Cleanliness
WindWater Hotel and Marina has garnered mixed reactions regarding its cleanliness. Many guests highlighted the positive aspects, particularly praising the daily housekeeping service which they described as very clean and comfortable. Multiple reviews emphasized clean rooms and bathrooms with some guests amazed at the overall cleanliness and room views.
However, numerous critical points also surfaced. Issues ranged from a pervasive sense of dirtiness with reports of black mold, smelly and old towels and sightings of roaches, to specific grievances like dirty shower curtains, sandy floors and stained fixtures. Many guests found the floors inadequately cleaned and noted that some aspects of the hotel could use significant refurbishments. Instances of broken furniture, malfunctioning appliances and musty smells were frequently mentioned.
Overall, while some reviews depict WindWater Hotel and Marina maintaining decent cleanliness standards through diligent housekeeping, there are pervasive concerns about deeper maintenance and consistent hygiene, indicating substantial room for improvement.
Staff
WindWater Hotel and Marina receives high praise for its welcoming and attentive staff. Numerous reviews highlight how friendly, helpful and knowledgeable the team is, from the front desk to housekeeping. Guests frequently mention the front desk personnel, who are often described as very respectful, polite and willing to go the extra mile to ensure a comfortable stay. The management, notably the manager, also earns accolades for their supportive and accommodating nature, making guests feel welcomed and attended to.
There are, however, inconsistencies in guest experiences. While many describe the staff as exceptional, some find the office staff to be inattentive or even rude. Despite these occasional setbacks, the overall impression is buoyed by numerous mentions of how the staff significantly enhances the guest experience, contributing to the enjoyable atmosphere of the hotel.
The positive comments about the staff are complemented by the good location and fair pricing, further enhancing the hotel's appeal. With its friendly and supportive staff earning the most praise, WindWater Hotel and Marina seems committed to providing a pleasant and welcoming environment for its guests.
Wi-Fi
The wifi experience at the WindWater Hotel and Marina drew mixed reactions from guests. While some found the internet service to be functional, others faced significant challenges. Reports frequently mentioned the slow speed and poor signal quality of the wifi with a few guests noting that the connection did not reach their rooms, even those located near the office. Some reviews indicated that the wifi was entirely down during their stay, adding to the frustration. Overall, the feedback highlights that the hotel may need to improve its wifi service to meet the expectations of modern travelers.
Pool
The pool at WindWater Hotel and Marina appears to offer a mixed experience for guests. On the positive side, several reviews highlight the cleanliness of the pool, mentioning it was clean and well-maintained with guests appreciating the upgraded pool area and cleanliness. The hot tub was frequently described as nice and the pool schedule seems to be favorable for visitors. Families especially seemed to enjoy their time at the pool with remarks about it being loved and very good. Some guests noted that the pool was within walking distance from their rooms, making it convenient.
However, there are notable inconsistencies that future visitors might want to keep in mind. Some guests found the pool to be dirty, small and often crowded, which could affect the enjoyment for those looking for a more serene experience. There are accounts of the pool being closed unexpectedly with issues such as cracks, rough spots and even unpleasant smells coming from the pool area. Noise was another concern with reports of noisy holidaymakers and disruptions related to the pool.
Overall, while the pool has some appealing aspects and has been enjoyed by numerous guests, prospective visitors should be aware of the varying conditions and occasional maintenance issues that have been mentioned.
Beach
The WindWater Hotel and Marina is praised for its advantageous proximity to the beach. Guests appreciate the location, describing it as being just a few blocks or a short walk away from the shore. The convenience of being near an unspoiled beach is highlighted with some guests noting that it takes about 15 minutes to reach the best part of the beach. The overall sentiment emphasizes the hotel's closeness and easy access to the ocean, making it a key feature for visitors.
Parking
Guest reviews about the parking situation at WindWater Hotel and Marina present a mixed picture. On one hand, some guests appreciated the presence of ample parking and found it conveniently close to their rooms. The parking lot was noted to be clean and well-lit by a few reviewers. However, many highlighted significant issues with the parking arrangements. The lot was often described as small, cramped and congested with insufficient spaces leading to overcrowding. Vehicles were sometimes parked haphazardly, crossing lines and contributing to the chaos. Additionally, numerous visitors found the parking spots too narrow, making it challenging to park larger vehicles properly. Concerns were also raised about maintenance with reports of nails, potholes and even glass bottles on the pavement posing potential hazards. Furthermore, some guests were unhappy about additional charges for parking, which added to their overall dissatisfaction. The feedback consistently suggests that while the parking situation might work for some, improvements are needed to accommodate all guests comfortably.
Family
WindWater Hotel and Marina is a family-friendly destination, offering a variety of amenities and activities that ensure families have an enjoyable stay. Guests have repeatedly praised how suitable the hotel is for small families, highlighting the spacious and well-equipped family rooms, complete with kitchen facilities. The location is convenient, close to various attractions, making it easy for families to explore the area. The pool is a hit with kids, providing hours of fun and enjoyment. The quick and hassle-free check-in process adds to the overall positive experience. With beautiful views and a good price point, WindWater Hotel and Marina proves to be an excellent choice for families seeking a comfortable and fun vacation spot.
Outdoor Pool
WindWater Hotel and Marina boasts a commendable outdoor pool area that consistently garners positive feedback from its guests. The pool is frequently highlighted for its cleanliness and visitors appreciate the effort put into maintaining pristine conditions. The outdoor pool, though described by some as a bit small, is celebrated for providing a pleasant experience, making it a loved feature of the hotel. Guests also enjoy the beautiful surroundings and the overall relaxing ambiance of the outdoor area. Additionally, the presence of a well-maintained outdoor hot tub adds to the leisurely atmosphere that appeals to many guests. The hotel ensures easy access to the outdoor pool, enhancing the convenience and enjoyment for those looking to unwind in a serene environment.
Dog Friendly
The WindWater Hotel and Marina stands out for its exceptional pet-friendly accommodations, welcoming dogs and other pets without any additional fees. The hotel offers designated areas for dogs, making it convenient for pet owners to manage their pets' needs. Guest feedback highlights the ease of access provided by ground floor rooms, ideal for quick trips outside with pets. Noise from pets in rooms has been noted, but the overall pet-friendly atmosphere remains a significant advantage for guests bringing their furry companions.
Yes, WindWater Hotel and Marina has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at WindWater Hotel and Marina.
Yes, WindWater Hotel and Marina welcomes dogs.
Yes, parking facilities are available at WindWater Hotel and Marina.
No, WindWater Hotel and Marina doesn't have a gym.