The Pavilion Hotel
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Summary of reviewsThe Pavilion Hotel in Sandakan is lauded for its strategic location, making it a favored choice among travelers, particularly those requiring proximity to the airport. Guests appreciate the convenience of the complimentary shuttle service and the hotel's accessibility to dining, shopping, and major attractions such as the orangutan rehabilitation center. The supportive and attentive staff further enhance the guest experience, delivering exceptional service and consistently receiving high praise.
The breakfast offerings at the hotel generally satisfy guests, with many enjoying the simplicity and taste of the selections, particularly the early start at 6:30 AM. While the large buffet is appealing to some, there are suggestions for variety and improvement in quality, especially for longer stays.
Rooms at The Pavilion Hotel are often praised for their spaciousness and comfort, catering well to families and providing a decent level of cleanliness. However, some guests have highlighted the need for renovation, particularly on the lower floors, to address issues such as outdated decor and the occasional lack of cleanliness. Despite these criticisms, the availability of amenities like reliable air conditioning and pleasant showers is appreciated.
Cleanliness is a mixed bag, with some guests noting satisfying standards and pleasant fragrances, while others point out areas needing attention, such as carpet cleanliness and bathroom upkeep. Renovations could improve overall guest satisfaction in this regard.
The hotel staff consistently receive positive feedback for their friendliness and efficiency. Their ability to handle special requests, such as room upgrades and late check-outs, at no additional cost significantly contributes to the enjoyable experience provided. This welcoming service, coupled with the comfort of the beds and functional air conditioning, assures a relaxing stay for most guests.
In summary, The Pavilion Hotel is a convenient and comfortable choice for travelers, bolstered by its excellent location and exceptional staff. While there are areas for improvement, particularly in room maintenance and cleanliness, the overall experience is positive, making it a reliable option for those visiting Sandakan.
Categories
The breakfast offerings at the hotel generally satisfy guests, with many enjoying the simplicity and taste of the selections, particularly the early start at 6:30 AM. While the large buffet is appealing to some, there are suggestions for variety and improvement in quality, especially for longer stays.
Rooms at The Pavilion Hotel are often praised for their spaciousness and comfort, catering well to families and providing a decent level of cleanliness. However, some guests have highlighted the need for renovation, particularly on the lower floors, to address issues such as outdated decor and the occasional lack of cleanliness. Despite these criticisms, the availability of amenities like reliable air conditioning and pleasant showers is appreciated.
Cleanliness is a mixed bag, with some guests noting satisfying standards and pleasant fragrances, while others point out areas needing attention, such as carpet cleanliness and bathroom upkeep. Renovations could improve overall guest satisfaction in this regard.
The hotel staff consistently receive positive feedback for their friendliness and efficiency. Their ability to handle special requests, such as room upgrades and late check-outs, at no additional cost significantly contributes to the enjoyable experience provided. This welcoming service, coupled with the comfort of the beds and functional air conditioning, assures a relaxing stay for most guests.
In summary, The Pavilion Hotel is a convenient and comfortable choice for travelers, bolstered by its excellent location and exceptional staff. While there are areas for improvement, particularly in room maintenance and cleanliness, the overall experience is positive, making it a reliable option for those visiting Sandakan.
Family Friendly Hotel
The hotel offers family-friendly services and activities. The staff are friendly and hospitable. The hotel also offers a daily buffet breakfast.
Hotel with Parking
Guests can benefit from free self parking facilities at the hotel. Parking is available on site and includes accessible parking spaces.
3-Star Hotel
The Pavilion Hotel offers a comfortable stay with added amenities like a spa and on-site restaurant. Its location near Sandakan Airport makes it a convenient option for travelers.
Hotel for Honeymoon
Business Hotel
Cheap Hotel
Accessible Hotel
Guest Reviews
Situated in a prime area of Sandakan, The Pavilion Hotel boasts a location that is highly appreciated by its guests, especially for its convenience. This strategically positioned hotel is an ideal choice for those needing to be near the airport, with the added benefit of a complimentary shuttle service to save travelers any logistical challenges. Guests find the proximity to the Sandakan airport particularly appealing for overnight stays or early flights. The hotel is enveloped by a variety of dining options and grocery stores, making it easy to find food and essentials. Additionally, its closeness to major attractions like the orangutan rehabilitation center is a great advantage for wildlife enthusiasts. Visitors can easily access necessary services such as laundry, ensuring a stress-free stay. The Pavilion Hotel's attentive and helpful staff further enhances the positive experience, making it a reliable choice for future visits.
The Pavilion Hotel offers a breakfast experience that generally meets guest expectations with a few areas for improvement. Visitors frequently remark on the breakfast being satisfactory, with several describing it as tasty and good. Guests appreciate the simplicity and deliciousness of the offerings, noting that it is worth the price and starts conveniently early at 6:30 AM. The buffet tends to be large, which some find appealing, though there are comments suggesting that the quality isn't always outstanding.
The breakfast area was temporarily moved to the upper floor conference suite, which may have contributed to limited options. Some guests noted a preference for natural juices and more variety in the menu, with the breakfast feeling repetitive for longer stays. Despite these drawbacks, elements like toast with butter and watermelon are commonly pointed out as typical and enjoyable parts of the Eastern breakfast selection.
Overall, while the breakfast at The Pavilion Hotel has a mix of positive impressions from guests, suggestions for expanded menu choices and enhanced food quality hint at opportunities for improvement.
The Pavilion Hotel offers a variety of room experiences, with many guests appreciating the spacious and comfortable accommodations. Families of four find the space adequate and relaxing. Despite the fact that some rooms may not be brand new, they are generally of decent size, providing comfort for guests during their stay. Cleanliness in these rooms is noted on several occasions, with guests frequently highlighting both cleanliness and comfort in their reviews.
However, there are areas where the hotel could improve. Some guests highlighted the need for renovation, particularly on the lower floors and in the bathrooms, which could benefit from refreshing. Additionally, the absence of windows in some rooms and occasional findings of dust and hair suggest housekeeping could be more consistent. While room sizes vary, with some being small, others suit guests' expectations of size and cleanliness, leaving them happy with the overall stay.
Despite these mixed opinions, the hotel's amenities such as reliable air conditioning and pleasant showers were appreciated. While the wifi was seen as a redeeming quality, the overall room experience at The Pavilion Hotel remains a balance of spacious comfort and areas requiring improved attention.
The Pavilion Hotel garners mixed feedback regarding its beds, though positive reviews emphasize comfort and quality. Many guests enjoyed restful nights on the hotel's comfortable and highly rated beds. Soft pillows complement the experience, enhancing coziness and satisfaction. In addition, functioning air conditioning in rooms provides a pleasant atmosphere conducive to relaxation. However, some reviews mention discomfort from hard beds and thin pillows, indicating a variance in guest experience. This suggests that, while many rooms boast commendable sleeping amenities, there remains room for improvement in consistency.
The Pavilion Hotel has garnered mixed reviews when it comes to cleanliness. While some guests have appreciated clean bathrooms and the overall fragrance of the hotel, providing fairly good service and facilities, others have found the rooms, hallways, and common areas less than satisfactory. There's a notable disparity in experiences, with a portion of guests feeling extremely dissatisfied due to issues with unclean sheets, dirty carpets, and outdated decor. Some have reported bathrooms that appear neglected, and rooms with a persistent smell of mildew. Although prompt service was provided for reported issues, cleanliness after maintenance work was sometimes overlooked. The hotel's need for a renovation is evident in multiple reviews, which could help improve the overall guest experience and align it with the positive comments about its service and available amenities.
The Pavilion Hotel is frequently praised for its exceptional staff, who are consistently described as friendly, helpful, and efficient. Guests often highlight the receptionist for providing outstanding service. Many visitors appreciated the willingness of staff to accommodate special requests, such as room upgrades and late check-outs, without additional charges. The staff's ability to cover various tasks efficiently also receives commendation, contributing to a seamless and enjoyable stay. While there were rare mentions of staff not looking happy, the overwhelming sentiment is positive, with guests noting the staff's politeness and kindness. Overall, the warm and welcoming service at The Pavilion Hotel enhances the guest experience, making it a preferred choice for those seeking convenience and hospitality.
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Location
Breakfast
The breakfast area was temporarily moved to the upper floor conference suite, which may have contributed to limited options. Some guests noted a preference for natural juices and more variety in the menu, with the breakfast feeling repetitive for longer stays. Despite these drawbacks, elements like toast with butter and watermelon are commonly pointed out as typical and enjoyable parts of the Eastern breakfast selection.
Overall, while the breakfast at The Pavilion Hotel has a mix of positive impressions from guests, suggestions for expanded menu choices and enhanced food quality hint at opportunities for improvement.
Rooms
However, there are areas where the hotel could improve. Some guests highlighted the need for renovation, particularly on the lower floors and in the bathrooms, which could benefit from refreshing. Additionally, the absence of windows in some rooms and occasional findings of dust and hair suggest housekeeping could be more consistent. While room sizes vary, with some being small, others suit guests' expectations of size and cleanliness, leaving them happy with the overall stay.
Despite these mixed opinions, the hotel's amenities such as reliable air conditioning and pleasant showers were appreciated. While the wifi was seen as a redeeming quality, the overall room experience at The Pavilion Hotel remains a balance of spacious comfort and areas requiring improved attention.
Beds
Cleanliness
Staff
No, The Pavilion Hotel doesn't have any pool.
No, a spa isn't available at The Pavilion Hotel.
No, The Pavilion Hotel doesn't allow dogs.
Yes, parking facilities are available at The Pavilion Hotel.
No, The Pavilion Hotel doesn't have a gym.
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