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Henrietta hotel offers an inviting base in a beautiful location just off the New York thruway, five miles from Greater Rochester International Airport.
Summary of reviewsHampton Inn & Suites Rochester/Henrietta is highly praised by guests for its exceptional combination of comfort, convenience, and service. Centrally located in Rochester with easy access to shopping, dining, and major transportation routes, it serves as an ideal base for visitors, including those visiting nearby universities like RIT. Despite its proximity to bustling areas, the hotel offers a peaceful and quiet environment.
A standout feature is the hotel's breakfast, which guests describe as abundant, varied, and delicious, featuring a mix of hot foods and healthy options, expertly attended by a kind and efficient staff. The rooms consistently impress with their spaciousness and cleanliness, equipped with modern amenities such as fridges, microwaves, and smart TVs. The comfortable beds, particularly the King size, ensure guests enjoy a restful night's sleep.
The cleanliness of the hotel is frequently noted, creating a welcoming atmosphere complemented by the friendly and professional staff, who are consistently praised for their dedication to guest satisfaction. Their accommodating nature and thoughtful touches, such as offering all-day coffee and freshly baked cookies, enhance the overall experience.
Families find the hotel accommodating, enjoying the kid-friendly environment and pet-friendly policies, alongside spacious and comfortable rooms. The pool, while receiving mixed reviews, is generally appreciated for providing a fun and safe space for children.
Overall, the Hampton Inn & Suites Rochester/Henrietta is a favored choice for travelers seeking a comfortable, reliable, and hospitable stay, with many guests expressing intentions to return for future visits. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This hotel is listed as taking steps towards sustainability.
Dog Friendly Hotel
The hotel welcomes both dogs and cats. This hotel offers amenities and services to ensure a comfortable stay for guests and their pets. The hotel provides a welcoming atmosphere for travelers with animals.
Accessible Hotel
As a Hampton Inn property, this hotel is expected to offer standard brand accessibility features, which typically include accessible rooms and amenities for guests with disabilities.
3-Star Hotel
This hotel offers a mix of standard rooms and suites, providing options for different needs. Guests appreciate the consistent quality and amenities such as free Wi-Fi and a fitness center.
Hotel with Indoor Pool
This hotel features a popular indoor swimming pool that is frequently enjoyed by families and children. It provides a reliable and enjoyable aquatic option for hotel guests.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Hotel with Gym
Room Types
Queen Room with Two Queen Beds - Non-SmokingThis room features a flat-screen TV and a coffee machine.
King SuiteThis suite features a flat-screen TV, microwave, refrigerator and a sofa bed.
King Room - Non-SmokingThis room features a flat screen television.
King Room with Sofa Bed - Non-SmokingThis room features a pull-out sofa bed.
King Room - Disability Access/Non-SmokingThis double room provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Queen Room with Two Queen Beds - Disability Access/Non-SmokingThis quadruple room provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Queen Room with Two Queen Beds Hearing AccessibleThis quadruple room offers a tea and coffee maker and a flat-screen TV. The unit has 2 beds.
King Studio Suite with Sofa Bed - Hearing Access/Non-SmokingThis studio has a tea and coffee maker, a seating area and a flat-screen TV. The unit has 2 beds.
King Accessible Room with Bathtub - Non-SmokingThis double room features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
Guest Reviews
8.4
Very Good
Location
Nestled in an exceptionally convenient location, Hampton Inn & Suites Rochester/Henrietta offers easy access to a vast array of shopping and dining options. The hotel is centrally positioned in the Rochester area, making it an ideal base for those visiting the nearby RIT and other universities. Guests appreciate its proximity to the airport and major highways, which facilitates travel to Albany and the surrounding area. While the hotel is close to bustling areas like malls, Walmart, Target, and Wegmans, it is also set back from the road, providing a quiet, peaceful environment. With the added benefits of a clean facility and friendly staff, it's no surprise that this hotel remains a favored choice for both convenience and comfort in the Rochester area.
Breakfast
At the Hampton Inn & Suites Rochester/Henrietta, breakfast is a notable highlight, often described as abundant, varied, and delicious. Guests consistently mention the plentiful all-you-can-eat options, with a focus on a mix of hot foods like omelets, sausages, potatoes, and the ever-popular waffles. The inclusion of healthy choices, such as fresh fruits, yogurt, and pastries, as well as the delightful touch of smoothies, adds to its appeal.
The breakfast staff, particularly noted for their kindness and efficiency, enhances the morning experience, with specific praise for individuals like Sophie. While a few reviews suggest areas for improvement, noting issues with flavor or presentation, the overall consensus leans toward satisfaction, with many guests appreciating the complimentary offering as both delicious and varied. Additionally, the breakfast is frequently highlighted as superior compared to other hotels in the region, making it a compelling feature of the stay at this hotel.
Rooms
The Hampton Inn & Suites Rochester/Henrietta boasts rooms that consistently impress guests with their spaciousness, cleanliness, and overall comfort. Visitors frequently highlight the generous size of the rooms, ranging from standard accommodations to the expansive King Suites and accessible options, all contributing to an enhanced stay experience. The beds receive notable praise for their comfort, ensuring a restful night, while the modern furnishings and smart TV add a touch of convenience and entertainment. Guests enjoy the well-stocked rooms, complete with useful amenities such as fridges and microwaves, making their stay practical and hassle-free. The hotel's cleanliness is consistently commended, creating a welcoming environment for travelers. Moreover, the easy access to nearby shops and restaurants adds a layer of convenience appreciated by guests. Coupled with courteous and professional staff, the Hampton Inn & Suites Rochester/Henrietta offers a reliable and refreshing stay for visitors seeking comfort and convenience.
Beds
At the Hampton Inn & Suites Rochester/Henrietta, guests frequently highlight the beds as one of the standout features of their stay. Many reviews emphasize the comfort of the beds, with descriptions like comfortable, very comfortable, and even amazing used repeatedly. It seems that for the most part, guests appreciate the balance, finding the beds not too hard nor too soft, which contributes to a restful night's sleep.
Some guests specifically mention the cozy and nice bedding, suggesting a clean and pleasant sleeping environment. The King size beds are often highlighted for their comfort, providing ample space without compromising on coziness. The mattresses are noted to feel new, enhancing the overall sleep experience.
While there is mention of occasional firmness, overall, the general sentiment towards the beds and pillows remains positive, with many guests reassured that they can expect a supportive and comfortable sleep during their stay at this hotel.
Cleanliness
Situated in Rochester/Henrietta, the Hampton Inn & Suites impresses travelers with its consistent focus on cleanliness and comfort. Many guests report that the rooms and facilities are impeccably clean and well-maintained, contributing to a comfortable and enjoyable stay. The hotel staff is frequently mentioned as friendly, helpful, and accommodating, enhancing the overall experience with their courteous service. Visitors appreciate the clean, spacious rooms and the modern amenities that the hotel offers. The quiet atmosphere of the property allows for restful nights, while the indoor pool and breakfast area add to its appeal. Although some feel the property might be slightly outdated, the cleanliness and functionality of the hotel receive positive remarks across reviews, highlighting its commitment to providing a pleasant stay for guests.
Staff
Visitors to the Hampton Inn & Suites Rochester/Henrietta are consistently impressed by the hotel's exceptional staff, whose dedication to service markedly enhances the overall experience. Travelers frequently highlight the team's friendliness and helpfulness, describing interactions with both front desk staff and other personnel as consistently kind and attentive. The staff's accommodating nature is often mentioned, with many noting their willingness to go above and beyond to ensure guest satisfaction. Breakfast service particularly stands out, with personnel recognized for their helpfulness and cheerful demeanor. Guests commend the staff's professionalism and the welcoming atmosphere they create, which includes thoughtful touches like offering all-day coffee and freshly baked cookies. This extraordinary level of service is appreciated by those who value a personal touch during their stay, solidifying the hotel as an ideal choice for travelers seeking comfort and reliability. Despite minor isolated incidents, the predominant sentiment is overwhelmingly positive, making the staff a significant highlight of stays at this Rochester location.
Pool
Hampton Inn & Suites Rochester/Henrietta offers a mixed experience when it comes to its pool facilities. Many guests have noted positive aspects, particularly highlighting that the kids had a great time, and enjoyed the indoor pool, which is a popular feature staying open until late at night. The pool is described by some as clean, refreshing, and warm, providing a nice spot for relaxation and enjoyment. Safety measures were noted as well, with the pool rules being aligned with Covid safety protocols. However, some guests also reported issues such as the pool being murky, cold, or not well-maintained on certain occasions. While some found the pool size decent and the lack of crowding a plus, issues with cleanliness and temperature brought about contrasting experiences, especially for those visiting specifically for the children to enjoy swimming.
Family
Hampton Inn & Suites Rochester/Henrietta emerges as a favored choice for families seeking a comfortable and accommodating stay. Guests frequently express their satisfaction with the kid-friendly environment provided by the hotel, highlighting its appeal for family visits. The hotel's breakfast offerings are particularly appreciated, satisfying both adults and children alike with a variety of options. Families, including those traveling with pets, like cats, find the hotel's policies accommodating and hassle-free. Many guests mention the rooms as being spacious, especially praising the handicap-accessible options that offer added room and comfort. For families with infants, the availability of playpens enhances the convenience of their stay. This hotel is consistently recommended by guests who have enjoyed their time there and acknowledge the value received for their investment. Whether for a planned vacation or a last-minute visit, Hampton Inn & Suites Rochester/Henrietta is noted for its welcoming atmosphere and the ability to make family stays enjoyable and stress-free.
Yes, Hampton Inn & Suites Rochester/Henrietta has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hampton Inn & Suites Rochester/Henrietta.
Yes, Hampton Inn & Suites Rochester/Henrietta welcomes dogs.
No, parking facilities aren't available at Hampton Inn & Suites Rochester/Henrietta.
Yes, Hampton Inn & Suites Rochester/Henrietta has a gym.