Hotel Santa Lucía
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Summary of reviewsHotel Santa Lucía, situated in the heart of Mérida, offers an exceptional base for exploring the city's historic sites, markets and dining options. Its central positioning and proximity to public transportation make it an ideal choice for convenience and accessibility. Despite its bustling surroundings, the hotel retains a tranquil environment, providing a restful stay for guests.
The included breakfast, though served at a nearby hotel, receives mixed but generally positive feedback for its quality, despite some preferring more variety and on-site service. The hotel's location compensates for its lack of an on-site restaurant with an array of excellent dining options nearby such as La Chaya Maya and The Apostol Tap Room.
The hotel's rooms, described as spacious, clean and comfortable, offer good value for money, albeit with some issues related to outdated decor, maintenance and occasional noise. Cleanliness is generally well-maintained with daily housekeeping, though some minor issues with bath hygiene and details were noted. Public areas and facilities like the pool are mostly clean and inviting, although water temperature and occasional overcrowding are points of criticism.
The staff of Hotel Santa Lucía earn frequent praise for their friendliness and helpfulness, contributing positively to guests' overall experience. Specific employees like Ayleen, Celeste and Julio are highlighted for their exceptional service. The Wi-Fi service is mostly reliable with occasional connectivity issues, while the pool is appreciated for its cleanliness and pleasant environment, albeit with concerns over water temperature and sporadic maintenance lapses.
Families find the hotel welcoming and spacious, offering a serene and safe environment despite limited amenities. The beds receive mixed reviews with many guests finding them comfortable, though some suggest they could be too hard or outdated. As a three-star establishment, the hotel provides satisfactory basic lodging with good value, albeit needing updates and better management in some areas. Overall, Hotel Santa Lucía is an affordable, convenient option for travelers prioritizing location and basic comfort.
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The included breakfast, though served at a nearby hotel, receives mixed but generally positive feedback for its quality, despite some preferring more variety and on-site service. The hotel's location compensates for its lack of an on-site restaurant with an array of excellent dining options nearby such as La Chaya Maya and The Apostol Tap Room.
The hotel's rooms, described as spacious, clean and comfortable, offer good value for money, albeit with some issues related to outdated decor, maintenance and occasional noise. Cleanliness is generally well-maintained with daily housekeeping, though some minor issues with bath hygiene and details were noted. Public areas and facilities like the pool are mostly clean and inviting, although water temperature and occasional overcrowding are points of criticism.
The staff of Hotel Santa Lucía earn frequent praise for their friendliness and helpfulness, contributing positively to guests' overall experience. Specific employees like Ayleen, Celeste and Julio are highlighted for their exceptional service. The Wi-Fi service is mostly reliable with occasional connectivity issues, while the pool is appreciated for its cleanliness and pleasant environment, albeit with concerns over water temperature and sporadic maintenance lapses.
Families find the hotel welcoming and spacious, offering a serene and safe environment despite limited amenities. The beds receive mixed reviews with many guests finding them comfortable, though some suggest they could be too hard or outdated. As a three-star establishment, the hotel provides satisfactory basic lodging with good value, albeit needing updates and better management in some areas. Overall, Hotel Santa Lucía is an affordable, convenient option for travelers prioritizing location and basic comfort.
Hotel Taking Steps Towards Sustainability
Many smaller hotels and boutique properties in Merida are part of a growing trend towards sustainable tourism, even if specific certifications are not always highlighted.
Hotel with Free Wi-Fi
This hotel includes free Wi-Fi. Its central location and focus on guest comfort, combined with internet access, make it ideal for visitors.
3-Star Hotel
This Merida hotel is well-regarded for its convenient location near Santa Lucia Park. It offers comfortable rooms and is a good base for exploring the city.
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Cheap Hotel
Hotel with Outdoor Pool
Guest Reviews
Hotel Santa Lucía boasts an enviable location, being strategically situated in the heart of Mérida. Esteemed by guests for its convenience, the hotel is described as having unbeatable proximity to the central square, historic sites and a myriad of restaurants and markets. Its immediate surroundings, including the picturesque Santa Lucía Park, provide charming spots for dining and relaxation. The advantageous position allows guests to walk to major attractions, making it a perfect base for exploring the city's rich cultural heritage.
Reviewers consistently highlight the central positioning as a key advantage, often mentioning that everything desired is within easy walking distance. The hotel is also favorably located near public transportation, enhancing its accessibility for those looking to venture beyond the city center.
The excellent combination of location, friendly staff and clean facilities makes Hotel Santa Lucía a top choice for travelers seeking convenience and comfort in Mérida. The tranquil environment, despite being in a bustling area, further adds to the appeal, ensuring a pleasant and restful stay.
Hotel Santa Lucía offers an included breakfast, but guests should be aware that it is served at a different hotel nearby, typically a 5 to 10-minute walk away. While some found this arrangement inconvenient, others noted that the breakfast itself was quite good with mentions of delicious and complete offerings, including options like Mexican scrambled eggs and American breakfasts. However, the selection might be repetitive for some, as it is almost the same every day. For those who prefer more variety or the convenience of dining on-site, there are plenty of excellent cafes and restaurants in the vicinity. Overall, while the logistics of the breakfast could be a hassle, the quality of the food received positive feedback.
Located right in the heart of the vibrant Parque Santa Lucia area, Hotel Santa Lucía offers an excellent base for culinary exploration. Guests rave about the fantastic array of dining options just steps from the hotel. La Chaya Maya is frequently highlighted for its authentic Yucatan cuisine, making it a must-visit spot next door. Another favorite is The Apostol Tap Room, known for its excellent craft beers. For taco enthusiasts, Taqueria La Union down the street serves up delicious, authentic tacos.
Despite the hotel not having an on-site restaurant, its prime location across from Plaza Santa Lucia means guests are spoiled for choice with a plethora of great restaurants and cheap eateries all around. Whether one is looking for upscale dining or casual bites, the proximity to varied gastronomic delights is a significant advantage of staying at Hotel Santa Lucía.
Hotel Santa Lucía offers a mixed experience when it comes to its rooms with several positive aspects highlighted by guests. The rooms are often described as spacious, clean and quite comfortable, ensuring a basic level of satisfaction. Many visitors appreciate the cozy atmosphere, despite the generally outdated decor and furnishings. The hotel also maintains a clean environment with rooms being tidied daily.
However, there are notable drawbacks. Some guests mentioned issues with hygiene, such as the presence of ants, peculiar smells and inadequately cleaned bathrooms. The overall condition of the rooms and bathrooms often appears neglected with several reports of faulty air conditioning, low water pressure and lack of hot water. Noise also seems to be a concern, especially for rooms facing busy hallways or inner staircases.
The decor feels outdated for many visitors with visible wear and tear, old furniture and insufficient lighting being common complaints. Maintenance issues like broken fixtures, insecure doors and clogged toilets detract from the overall experience. The lack of windows or proper ventilation in some rooms also led to feelings of stuffiness and darkness.
Despite these issues, the hotel’s location and charming public spaces complement the experience and many guests noted the good value for money. The hotel's rooms fulfill basic needs and, despite their flaws, provide a reasonably comfortable stay for budget-conscious travelers.
The beds at Hotel Santa Lucía receive mixed feedback from guests, though most reviews lean towards the positive. Numerous guests highlight the comfort of the beds, noting that they are comfortable to sleep in with some describing them as "super comfortable" and "very comfortable." Many were pleased with the quality of both the mattresses and pillows, describing them as soft and fluffy and appreciating the added comfort they provided.
However, there are some recurring criticisms. Several visitors mentioned that the beds were too hard and some even described them as uncomfortable or old, leading to minor issues like creaking wood. Despite minor inconveniences such as high or hard pillows and a few smaller or defective beds, the general sentiment is that the bedding is clean, firm and sufficient for a good night's rest.
Overall, guests generally find the sleep experience at Hotel Santa Lucía to be adequate with the comfort level of the beds earning particular praise. However, the hardness of some beds might be a point for the hotel to consider for future improvements.
Hotel Santa Lucía generally receives positive feedback for its cleanliness. Guests frequently highlight the hotel as being clean with rooms that are very clean, comfortable and well-maintained. The daily cleaning service is appreciated by many, ensuring that rooms are kept in good condition with some reviewers specifically mentioning the pleasant aroma and superior cleanliness.
The facilities, including the pool, are noted for their cleanliness, though some guests suggest the pool edges could be better maintained. The public areas of the hotel are described as clean and tidy, contributing to an overall well-kept, inviting atmosphere.
However, there are occasional reports of cleanliness issues. Some guests have mentioned dirty bathrooms with lingering hair from previous guests and minor details like stained sheets or scuff marks on mirrors. These inconsistencies suggest a need for more thorough and consistent cleaning practices in certain instances.
Despite minor criticisms, the general consensus among guests is that Hotel Santa Lucía is a clean and comfortable place to stay with rooms that are cleaned daily, friendly and efficient housekeeping staff and well-maintained facilities.
Hotel Santa Lucía's staff frequently receive commendations for their friendly and helpful demeanor. Reviews highlight their courteous and attentive nature with many guests praising the swift and efficient service. Specific staff members, such as Ayleen and receptionists like Celeste and Julio, were noted for their exceptional support and professionalism. The hotel's overall atmosphere is described as welcoming, creating a warm environment for visitors. However, a few reviews mention issues with unresponsiveness or inattentiveness, particularly from some reception staff. Despite these concerns, the majority of feedback underscores the staff's kindness, politeness and willingness to assist, making a positive impact on guest experiences. Overall, the personnel at Hotel Santa Lucía are characterized by their commitment to providing excellent customer service and ensuring a pleasant stay for their guests.
Hotel Santa Lucía offers a generally positive Wi-Fi experience for its guests with many reviews highlighting a strong and reliable connection. Numerous guests have noted that the Wi-Fi is good, describing it as working well in both rooms and public areas and even citing excellent speed and stability in some cases. Positive mentions include phrases like excellent wifi, high-speed Wi-Fi and strong reliable WiFi, indicating that many users found the internet service satisfactory for their needs.
However, there are several reviews that mention inconsistent Wi-Fi performance. Some guests experienced issues such as spotty connections, slow speeds and occasional dropouts, especially in the rooms. There were also a few instances where the Wi-Fi did not work at all for brief periods or the signal strength was too weak to be useful.
Overall, while the majority of guests seem to have encountered reliable Wi-Fi, potential visitors with significant internet needs should be aware of occasional connectivity issues.
Hotel Santa Lucía offers a generally pleasant pool experience, enhanced by its clean and well-maintained surroundings. The pool is often praised for its cleanliness with guests noting the clear and sparkling water. Many enjoy the pool area, describing it as nice, very nice and even beautiful, along with appreciating the lovely courtyard and green areas. The pool is a refreshing option, especially on hot afternoons and the presence of pool lounge chairs adds to the comfort.
The swimming pool's size is appreciated with some guests highlighting its large proportions and the beautiful view it offers. The garden area surrounding the pool is also well maintained, providing a soothing provincial ambiance.
However, a common critique is the temperature of the water, which many find too cold to comfortably use. There are also recurring mentions of the pool sometimes being overcrowded and noisy with occasional lapses in cleanliness and signs of needing better maintenance. Some guests noted issues such as excessive chlorination, cloudy water and the presence of debris.
While some guests feel the pool needs more regular cleaning and better management, it remains an appealing feature of the hotel for many, providing an enjoyable way to relax and cool down.
Hotel Santa Lucía is praised for being a welcoming retreat for families, offering a calm and serene environment. The hotel features spacious rooms, providing ample space for family activities and ensuring a comfortable stay for everyone from children to elderly family members. Its family-friendly atmosphere makes it an excellent choice for both short and longer stays and its proximity to the city center adds to its convenience.
Despite being a simple establishment, it is considered safe and peaceful, ideal for those seeking a restful night’s sleep. While the hotel lacks certain amenities like bellboys and may not be wheelchair accessible, it compensates with its great location and reasonable prices, making it a good value for families traveling together. Some minor issues, such as chairs not being well-suited for kids, do not heavily detract from the overall family-friendly appeal of this hotel.
Hotel Santa Lucía, though classified as a three-star establishment, receives mixed reviews from its guests. Highlights include its exceptional location, which many consider nearly unbeatable, making it a convenient choice for travelers looking to explore the city. Guests generally find it to be an affordable option that offers good value for money with some describing their stay as pleasant and comfortable. It fits the bill for those seeking basic lodging without luxury; providing just what one needs for a satisfactory stay, matched with expected levels of cleanliness for its rating.
However, feedback also points to several areas in need of improvement. The facility itself is dated with older furniture and décor that visibly show their age. Rooms are described as antiquated and in need of renovation with some furnishings damaged or neglected. This gives an overall old-fashioned feel to the hotel, contributing to its perception of being less than the typical three-star standard.
Management and maintenance issues are also noted with complaints about poor hotel management and staff performance, though such mentions are less frequent. For guests prioritizing location and affordability over modern amenities and updated interiors, Hotel Santa Lucía appears to be a practical option, especially if one's stay is short and primarily focused on sleeping accommodations.
Hotel Santa Lucía's outdoor pool receives mixed reviews with many guests highlighting its positive aspects. The pool is described as nice, refreshing and particularly appreciated for its clean and pleasant atmosphere. The leafy, shaded setting of the pool area adds to the overall relaxing experience, making it an inviting place to unwind and relax.
Several reviews note the pool to be large and well-maintained with a calm and quiet environment being a recurrent mention. Guests seem to enjoy the perfect, immaculate condition of the swimming pool, often praising its cleanliness. The presence of a water dispenser nearby adds to the convenience and comfort.
However, there are some less favorable comments as well. Some guests have noted issues with cleanliness at times, describing the pool as dirty or murky. The noise level in the pool area also seems to vary with some finding it peaceful and others remarking on it being noisy. Additionally, the lack of a bathroom in the pool area has been mentioned as a drawback by several guests.
Despite these occasional negatives, the overall sentiment around the outdoor pool at Hotel Santa Lucía remains largely positive, especially regarding its serene atmosphere and well-maintained condition.
Location Show Map
Location
Reviewers consistently highlight the central positioning as a key advantage, often mentioning that everything desired is within easy walking distance. The hotel is also favorably located near public transportation, enhancing its accessibility for those looking to venture beyond the city center.
The excellent combination of location, friendly staff and clean facilities makes Hotel Santa Lucía a top choice for travelers seeking convenience and comfort in Mérida. The tranquil environment, despite being in a bustling area, further adds to the appeal, ensuring a pleasant and restful stay.
Breakfast
Dinner
Despite the hotel not having an on-site restaurant, its prime location across from Plaza Santa Lucia means guests are spoiled for choice with a plethora of great restaurants and cheap eateries all around. Whether one is looking for upscale dining or casual bites, the proximity to varied gastronomic delights is a significant advantage of staying at Hotel Santa Lucía.
Rooms
However, there are notable drawbacks. Some guests mentioned issues with hygiene, such as the presence of ants, peculiar smells and inadequately cleaned bathrooms. The overall condition of the rooms and bathrooms often appears neglected with several reports of faulty air conditioning, low water pressure and lack of hot water. Noise also seems to be a concern, especially for rooms facing busy hallways or inner staircases.
The decor feels outdated for many visitors with visible wear and tear, old furniture and insufficient lighting being common complaints. Maintenance issues like broken fixtures, insecure doors and clogged toilets detract from the overall experience. The lack of windows or proper ventilation in some rooms also led to feelings of stuffiness and darkness.
Despite these issues, the hotel’s location and charming public spaces complement the experience and many guests noted the good value for money. The hotel's rooms fulfill basic needs and, despite their flaws, provide a reasonably comfortable stay for budget-conscious travelers.
Beds
However, there are some recurring criticisms. Several visitors mentioned that the beds were too hard and some even described them as uncomfortable or old, leading to minor issues like creaking wood. Despite minor inconveniences such as high or hard pillows and a few smaller or defective beds, the general sentiment is that the bedding is clean, firm and sufficient for a good night's rest.
Overall, guests generally find the sleep experience at Hotel Santa Lucía to be adequate with the comfort level of the beds earning particular praise. However, the hardness of some beds might be a point for the hotel to consider for future improvements.
Cleanliness
The facilities, including the pool, are noted for their cleanliness, though some guests suggest the pool edges could be better maintained. The public areas of the hotel are described as clean and tidy, contributing to an overall well-kept, inviting atmosphere.
However, there are occasional reports of cleanliness issues. Some guests have mentioned dirty bathrooms with lingering hair from previous guests and minor details like stained sheets or scuff marks on mirrors. These inconsistencies suggest a need for more thorough and consistent cleaning practices in certain instances.
Despite minor criticisms, the general consensus among guests is that Hotel Santa Lucía is a clean and comfortable place to stay with rooms that are cleaned daily, friendly and efficient housekeeping staff and well-maintained facilities.
Staff
Wi-Fi
However, there are several reviews that mention inconsistent Wi-Fi performance. Some guests experienced issues such as spotty connections, slow speeds and occasional dropouts, especially in the rooms. There were also a few instances where the Wi-Fi did not work at all for brief periods or the signal strength was too weak to be useful.
Overall, while the majority of guests seem to have encountered reliable Wi-Fi, potential visitors with significant internet needs should be aware of occasional connectivity issues.
Pool
The swimming pool's size is appreciated with some guests highlighting its large proportions and the beautiful view it offers. The garden area surrounding the pool is also well maintained, providing a soothing provincial ambiance.
However, a common critique is the temperature of the water, which many find too cold to comfortably use. There are also recurring mentions of the pool sometimes being overcrowded and noisy with occasional lapses in cleanliness and signs of needing better maintenance. Some guests noted issues such as excessive chlorination, cloudy water and the presence of debris.
While some guests feel the pool needs more regular cleaning and better management, it remains an appealing feature of the hotel for many, providing an enjoyable way to relax and cool down.
Family
Despite being a simple establishment, it is considered safe and peaceful, ideal for those seeking a restful night’s sleep. While the hotel lacks certain amenities like bellboys and may not be wheelchair accessible, it compensates with its great location and reasonable prices, making it a good value for families traveling together. Some minor issues, such as chairs not being well-suited for kids, do not heavily detract from the overall family-friendly appeal of this hotel.
3 Star
However, feedback also points to several areas in need of improvement. The facility itself is dated with older furniture and décor that visibly show their age. Rooms are described as antiquated and in need of renovation with some furnishings damaged or neglected. This gives an overall old-fashioned feel to the hotel, contributing to its perception of being less than the typical three-star standard.
Management and maintenance issues are also noted with complaints about poor hotel management and staff performance, though such mentions are less frequent. For guests prioritizing location and affordability over modern amenities and updated interiors, Hotel Santa Lucía appears to be a practical option, especially if one's stay is short and primarily focused on sleeping accommodations.
Outdoor Pool
Several reviews note the pool to be large and well-maintained with a calm and quiet environment being a recurrent mention. Guests seem to enjoy the perfect, immaculate condition of the swimming pool, often praising its cleanliness. The presence of a water dispenser nearby adds to the convenience and comfort.
However, there are some less favorable comments as well. Some guests have noted issues with cleanliness at times, describing the pool as dirty or murky. The noise level in the pool area also seems to vary with some finding it peaceful and others remarking on it being noisy. Additionally, the lack of a bathroom in the pool area has been mentioned as a drawback by several guests.
Despite these occasional negatives, the overall sentiment around the outdoor pool at Hotel Santa Lucía remains largely positive, especially regarding its serene atmosphere and well-maintained condition.
Yes, Hotel Santa Lucía has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Santa Lucía.
No, Hotel Santa Lucía doesn't allow dogs.
No, parking facilities aren't available at Hotel Santa Lucía.
No, Hotel Santa Lucía doesn't have a gym.
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