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Summary of reviewsTru By Hilton Albany Airport, NY offers a highly convenient location for travelers, particularly those using Albany Airport, which is just minutes away. The hotel's peaceful surroundings, free shuttle service and close proximity to shopping areas make it an excellent choice for both business and leisure visitors. Modern amenities join the prime location to create an overall pleasant experience.
Breakfast at the hotel is generously praised for its quality and variety, featuring 24-hour coffee, cocoa and tea. While occasional comments point to a need for more vegetarian options and better restocking during peak times, the general consensus is that the breakfast is a standout feature, complemented by friendly and attentive staff.
Rooms at Tru By Hilton Albany Airport are consistently described as clean and comfortable. Beds are frequently noted for their comfort with many guests enjoying restful sleep. Though some rooms are smaller and a few guests experienced noise issues, the overall impression is positive with many appreciating the simple and clean design.
Cleanliness is a prominent advantage of the hotel, from the spotless lobby to the well-maintained rooms. The modern design and airy ambiance further enhance guest satisfaction, despite occasional critiques regarding certain areas.
The staff receives high accolades for their professionalism, friendliness and exceptional service. Guests frequently mention specific employees for their outstanding support, emphasizing the welcoming and helpful atmosphere.
The gym is well-appreciated, equipped with excellent and new gear and open 24 hours a day. Guests value the clean and well-stocked facilities, though some mention that the gym is a bit small. The presence of a small but clean pool also adds to the hotel's amenity offerings, despite occasional feedback on its depth and water temperature.
In summary, Tru By Hilton Albany Airport, NY boasts a combination of convenience, cleanliness and excellent service, making it a favored choice for travelers seeking comfort near Albany Airport. Show more
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Hotel Taking Steps Towards Sustainability
This property holds ISO 14001:2015 for environmental management, ISO 50001:2018 for energy management, and ISO 9001:2015 for quality management certifications from DEKRA Certification, Inc. It also implements the Hilton LightStay program and uses bulk soap and shampoo dispensers.
Hotel with Parking
Parking is available at this hotel.
EV charging stations
Accessible Hotel
Tru By Hilton Albany Airport provides ten accessible rooms, all equipped for the hearing-impaired and featuring roll-in showers. The hotel offers five handicapped parking spaces, a touchless power-accessible front door, an accessible front desk, a first-floor accessible washroom, and a pool with an ADA lift.
Hotel with Indoor Pool
Guests at this hotel can enjoy access to an indoor pool. It is a standard amenity offered for guest recreation.
Hotel with EV Charging Stations
Hotel near Golf Courses
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Gym
Hotel with Heated Pool
Room Types
King RoomThe double room offers air conditioning and heating. The unit has 1 bed.
King Room with Roll-In Shower - Mobility and Hearing AccessThe double room provides air conditioning and heating. The unit offers 1 bed.
Queen Room with Two Queen BedsThe quadruple room provides air conditioning and heating. The unit offers 2 beds.
Queen Room with Two Queen Beds and Roll-In Shower - Mobility and Hearing AccessThe quadruple room features air conditioning and heating. The unit has 2 beds.
Guest Reviews
Location
Located just minutes from Albany Airport, Tru By Hilton Albany Airport offers a prime location that guests find highly convenient, especially for those with early flights. Many reviewers praised its quiet surroundings, mentioning that despite being near the airport, the area is peaceful and serene. The ease of using the hotel’s free shuttle service further enhances the convenience for travelers, ensuring a hassle-free commute to and from the airport.
Guests noted that the hotel’s proximity to shopping destinations is also a plus with most places being less than 15 minutes away. The facility offers a modern and comfortable environment, enhanced by its immaculate decor. Additionally, the availability of ample free breakfast adds to the overall positive experience.
Overall, the hotel combines an excellent location with modern amenities, making it a favorable choice for both business and leisure travelers looking for convenience and comfort near Albany Airport.
Breakfast
Tru By Hilton Albany Airport in NY receives consistent praise for its breakfast offerings. Guests frequently commend the breakfast for its high quality with descriptors like excellent, fantastic and great commonly used. Many appreciate the ample selection, describing it as very nice and noting a good variety of choices. The availability of 24-hour coffee, cocoa and tea also adds to the positive experience.
However, not all feedback is entirely glowing. Some guests mention a need for more vegetarian options and a broader variety of breakfast items, including fresh fruit and pastries. Additionally, a few reviewers noted slow restocking during busy times and a limited selection of turkey or chicken products for those avoiding beef or pork. Despite these occasional drawbacks, the general consensus is that the breakfast at Tru By Hilton Albany Airport is a highlight, complemented by helpful and friendly staff.
Rooms
Tru By Hilton Albany Airport, NY receives praise for its clean and comfortable rooms. Guests consistently describe the rooms as spotlessly clean, well-maintained and featuring comfortable beds. The spaciousness of some rooms has also been highlighted, adding to the comfort. Despite the positive aspects, several guests noted that the rooms are small and a few mentioned noise as an issue. Additionally, some guests were disappointed by the lack of hot drink making facilities in the rooms. Overall, the hotel rooms are seen as simple, clean and comfortable, meeting the basic needs of travelers.
Beds
At Tru By Hilton Albany Airport in NY, guests have diverse opinions about the beds, but many reviews highlight the positive aspects. Numerous guests found the beds to be clean and very comfortable, appreciating the good quality and firmness of the mattresses. Some reviews emphasize the comfort and size of the beds with several guests mentioning they had a restful sleep. However, a few reviewers experienced issues with the firmness, finding some mattresses either too hard or poorly maintained. Despite these occasional concerns, the general consensus leans towards a satisfactory bedding experience, contributing to a pleasant stay.
Cleanliness
Tru By Hilton Albany Airport, NY, consistently receives high praise for its cleanliness. Guests frequently highlight the hotel's extremely clean environment, from the welcoming lobby to the spacious rooms. The modern design and well-maintained facilities, combined with comfortable and airy rooms, contribute to an overall pleasant stay. Many reviewers commend the spotless condition of the rooms, noting the comfort of the beds and the fresh ambiance. Friendly and professional staff further enhance the positive experience with attentive service. However, there are occasional critiques regarding cleanliness, particularly in some bathrooms and common areas, but these instances seem to be exceptions rather than the norm. Overall, the hotel's cleanliness is a standout feature, contributing significantly to its favorable reputation.
Staff
The staff at Tru By Hilton Albany Airport, NY consistently receive high praise from guests for their exceptional service and professionalism. Employees, including Samantha, Loreilai and Amanda, are frequently mentioned for their excellent support and warmth. The team's friendliness and accommodating nature make a notable impact with multiple guests highlighting how pleasant and helpful the staff are. Whether dealing with front desk services or ensuring breakfast items are well-stocked, the staff exemplify exceptional hospitality. Their consistent friendliness, helpfulness and professionalism ensure a welcoming and comfortable stay for visitors.
Gym
Tru By Hilton Albany Airport, NY offers a highly regarded gym experience for its guests. The fitness center boasts excellent gym gear and new equipment, ensuring that workouts are both effective and enjoyable. Guests have noted that the gym is well-stocked and clean, which contributes to a pleasant exercise environment. The convenience of a 24-hour open gym is particularly appreciated, allowing for flexible workout schedules. Though the exercise room may be small, it remains adequate to meet the needs of travelers. To complement the fitness amenities, the hotel also provides the option to purchase snacks, beer and wine, adding an extra touch of convenience and comfort. Overall, the gym at Tru By Hilton Albany Airport is well-equipped and maintained, making it a strong feature of the hotel.
Pool
Tru By Hilton Albany Airport features a pool, which is appreciated by guests for its presence, offering an additional amenity to enhance the stay. Guests note the pool is comfortable and clean, although some desire it to be deeper. The pool's smaller size is mentioned and a few have pointed out that the water can be chilly. The pool area has received criticisms regarding cleanliness at times. Despite this, the pool is seen as a positive aspect when it is open and maintained.
Yes, Tru By Hilton Albany Airport, Ny has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Tru By Hilton Albany Airport, Ny.
No, Tru By Hilton Albany Airport, Ny doesn't allow dogs.
Yes, parking facilities are available at Tru By Hilton Albany Airport, Ny.