Pullman Kuala Lumpur City Centre Hotel & Residences
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Summary of reviewsThe Pullman Kuala Lumpur City Centre Hotel & Residences is often praised for its prime location, providing easy access to major attractions such as the Pavilion Mall, KLCC, and a wide array of dining venues. The hotel's strategic position enhances convenience for guests seeking to explore Kuala Lumpur's vibrant city life while maintaining a peaceful retreat.
Guests generally appreciate the extensive breakfast buffet, which caters to both Western and Asian preferences, accompanied by attentive service from the staff. While there are calls for more variety and improvements on consistency, the breakfast remains a highlight for many visitors.
The rooms are noted for their spaciousness and cleanliness, providing comfortable accommodations with essential amenities. Although some guests feel the rooms are slightly outdated, the overall comfort and service from the staff, especially in club rooms, contribute positively to the guest experience.
Cleanliness is consistently highlighted, with immaculate upkeep across hotel facilities. Minor lapses are occasionally mentioned, but the high standard of hygiene meets guests' expectations of a five-star property.
The staff receives commendations for their exceptional service, contributing to a welcoming atmosphere. The concierge and restaurant teams are recognized for their dedication, ensuring guests have a seamless experience.
The spa and pool areas offer relaxation and enjoyment, though there are suggestions for enhancements like a wider spa menu and extended pool timings. The property's family-friendly offerings are well-received, providing spacious accommodations and amenities tailored for children.
While Wi-Fi connectivity experiences mixed reviews, the majority of concerns focus on its speed and reliability, which future guests may need to consider.
Although guests appreciate the complimentary parking, some mention challenges with its convenience and security. Despite these concerns, the hotel remains a solid choice for its location and accessibility.
Overall, Pullman Kuala Lumpur City Centre Hotel & Residences is recommended for travelers prioritizing location, comfort, and family-friendly amenities, offering a reliable stay amidst the bustling city.
Categories
Guests generally appreciate the extensive breakfast buffet, which caters to both Western and Asian preferences, accompanied by attentive service from the staff. While there are calls for more variety and improvements on consistency, the breakfast remains a highlight for many visitors.
The rooms are noted for their spaciousness and cleanliness, providing comfortable accommodations with essential amenities. Although some guests feel the rooms are slightly outdated, the overall comfort and service from the staff, especially in club rooms, contribute positively to the guest experience.
Cleanliness is consistently highlighted, with immaculate upkeep across hotel facilities. Minor lapses are occasionally mentioned, but the high standard of hygiene meets guests' expectations of a five-star property.
The staff receives commendations for their exceptional service, contributing to a welcoming atmosphere. The concierge and restaurant teams are recognized for their dedication, ensuring guests have a seamless experience.
The spa and pool areas offer relaxation and enjoyment, though there are suggestions for enhancements like a wider spa menu and extended pool timings. The property's family-friendly offerings are well-received, providing spacious accommodations and amenities tailored for children.
While Wi-Fi connectivity experiences mixed reviews, the majority of concerns focus on its speed and reliability, which future guests may need to consider.
Although guests appreciate the complimentary parking, some mention challenges with its convenience and security. Despite these concerns, the hotel remains a solid choice for its location and accessibility.
Overall, Pullman Kuala Lumpur City Centre Hotel & Residences is recommended for travelers prioritizing location, comfort, and family-friendly amenities, offering a reliable stay amidst the bustling city.
Luxury Hotel
This hotel and residences offer a luxurious stay in the city center with well-appointed accommodations and a range of facilities for both short and long stays.
Hotel for Honeymoon
Pullman Kuala Lumpur City Centre Hotel & Residences features contemporary rooms and spa therapy. Its convenient location in the shopping area makes it a great choice for couples.
Hotel with Spa
Offers a range of spa treatments and facilities for relaxation. Known for its central location and excellent service.
Family Friendly Hotel
Pullman Kuala Lumpur City Centre offers 2- and 3-bedroom apartments ideal for families, along with optional kids' hotel rooms featuring fun learning activities and gaming consoles. Pavilion Mall is within walking distance, providing additional entertainment options.
Business Hotel
Pullman Kuala Lumpur City Centre Hotel & Residences offers extensive business facilities, including a large conference center, flexible meeting spaces, and comprehensive business services, suitable for both small and large corporate gatherings.
Hotel with Gym
The Pullman brand is known for providing comprehensive facilities, and this hotel likely includes a well-equipped fitness center. The hotel also offers residences, making it suitable for longer stays with fitness needs.
Hotel where Extra Health & Safety Measures Have Been Taken
While specific details are not provided in the given context, Pullman hotels generally adhere to high international standards of hygiene and safety, likely including enhanced cleaning protocols, social distancing measures, and staff training on health and safety.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
Yes, to all guests
Show more...Yes, to all guests
Hotel with Outdoor Pool
Offers a spacious outdoor pool with a separate children's pool. The poolside area is well-maintained with plenty of seating and shade.
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Number of pools 2
Pool 1 information:
Location of the pool: Outdoor pool
Answers last updated by Pullman Kuala Lumpur City Centre Hotel & Residences
Hotel with Parking
Accessible Hotel
5-Star Hotel
Guest Reviews
The Pullman Kuala Lumpur City Centre Hotel & Residences boasts an impressive location that stands out as one of its best features according to numerous guest reviews. Nestled in the heart of Kuala Lumpur, the hotel is in close proximity to major shopping destinations like the Pavilion Mall and KLCC, making it a prime spot for shopping enthusiasts and urban explorers alike. Its central position offers easy access to a variety of restaurants, bars, and other attractions, enhancing the convenience for guests who wish to explore the vibrant city life. The seamless connectivity to public transport and major roadways further highlights the hotel's strategic location. Whether guests are looking for a bustling city experience or a comfortable retreat just steps away from dynamic city attractions, the Pullman Kuala Lumpur City Centre Hotel & Residences presents itself as a well-positioned choice that remains central yet conveniently distanced from heavy traffic areas.
Pullman Kuala Lumpur City Centre Hotel & Residences offers a breakfast experience that has received mixed feedback from guests, yet generally leans towards the positive side with commendations on variety and flavor. Many guests have praised the extensive breakfast buffet, highlighting a diverse selection of hot and cold options that cater to both Western and Asian preferences. The buffet often includes cuisines from local Malaysian to wider international dishes, ensuring there's something for everyone.
While some guests found the breakfast spread to be exceptional and delicious, featuring favorites like croissants, cheese, and waffles, others noted areas for improvement, particularly in maintaining consistency and freshness. There were mentions of limited European options and occasional issues with overcrowding, impacting the dining experience.
The breakfast staff have been appreciated for their attentiveness and quality service, contributing to an overall positive experience. However, there are occasional remarks about the lack of specific dishes, such as Indian food, and the need for a wider variety in some offerings like cereals and cold cuts. Despite some guests feeling the variety could be enhanced further, the breakfast continues to be a standout feature for many visitors, especially when considering its location near popular attractions and shopping centers.
Pullman Kuala Lumpur City Centre Hotel & Residences draws attention for its spacious and well-appointed rooms, offering a blend of comfort and convenience for guests. The accommodations range from sizeable one-bedroom apartments to expansive two-bedroom residences, making it an attractive choice for families and larger groups. Many reviewers highlight the clean and cozy nature of the rooms, complemented by comfortable beds and essential amenities such as bathtubs and kitchenettes. The strategic location, only a short walk from Pavilion Shopping Mall, adds to its appeal, making it easy for guests to explore the city.
Despite the commendable cleanliness and spaciousness, some guests note that the rooms' interiors appear outdated and could benefit from some renovation and modernization. While the decor might lack a contemporary feel, the comfort of the beds and the overall clean environment are consistently praised. The hotel staff receives commendations for their attentive service, particularly in the club rooms, enhancing the overall guest experience.
Guests generally appreciate the facilities, with favorable comments on the breakfast variety and the quality of services offered. However, a few mention that the furniture could use updating, and some areas might not meet the standard expected of a five-star property. Overall, the Pullman Kuala Lumpur City Centre Hotel & Residences remains a solid choice for travelers prioritizing space, location, and comfort.
Pullman Kuala Lumpur City Centre Hotel & Residences receives generally positive feedback regarding its beds, highlighting them as comfortable and clean. Many guests appreciate the spaciousness of the beds, particularly noting the enormous and super king-size options, which can comfortably accommodate multiple people. The mattresses are often described as very comfortable, with some guests mentioning that they provided a satisfactory night's sleep. Certain reviews express appreciation for the bed amenities, pointing out that the comfortable bedding contributed positively to their overall experience. Despite these positive notes, there are some mixed reviews concerning the firmness of the mattresses, with several guests finding them either too hard or too soft for their preference. Pillows seem to be a recurring issue, with numerous guests mentioning they were too thin or soft, providing insufficient support. While some guests experienced issues with bed stability and cleanliness, such as stained sheets or encounters with bed bugs or mosquitos, these concerns appear less frequent in comparison to the overall favorable reception of the beds.
At the Pullman Kuala Lumpur City Centre Hotel & Residences, cleanliness stands out as a key highlight for guests. Visitors consistently praise the immaculate rooms and well-maintained facilities, emphasizing the spacious and comfortable accommodations. The hotel is lauded for its high standards of hygiene, with multiple reviews acknowledging the exemplary upkeep and freshness that surpasses expectations for a five-star establishment. The bathrooms and linens receive specific mentions for their cleanliness, contributing to a pleasant and welcoming atmosphere.
A notable positive aspect is the diligent cleaning team, whose efforts are repeatedly singled out for their thoroughness. Although some guests note minor lapses such as dust or occasional issues with housekeeping promptness, these are exceptions rather than the rule. Overall, the hotel impresses with its commitment to maintaining a pristine environment, supplemented by a convenient location and attentive staff. Despite some areas being in need of refurbishment, the cleanliness and comfort of the accommodations provide a reliable choice for travelers seeking a tidy and convenient stay in the heart of Kuala Lumpur.
The Pullman Kuala Lumpur City Centre Hotel & Residences is frequently praised for its exceptional staff, creating an inviting atmosphere for guests from the moment they arrive. Many guests have highlighted the warm and friendly demeanor of the hotel personnel, emphasizing their helpfulness and professionalism. Whether handling check-in or addressing guest inquiries, staff member like Ms Adyrianna, Mr Fauzi, and the night manager Mr. Edward have left lasting impressions with their accommodating service.
The concierge team and restaurant staff, including individuals such as Jimmy, Nik, Sajid, and others, are noted for going the extra mile, ensuring that every guest's needs are met with efficiency and courtesy. The executive lounge team is also commended for delivering outstanding service, contributing to a seamless and pleasant stay.
Guests have appreciated the thoughtful gestures of reception staff, shout-outs to Mai and Mr. Iman for their polite and attentive assistance. Instances of late check-outs and room changes are handled with ease, underscoring the hotel's commitment to guest satisfaction.
Despite some occasional concerns about attentiveness and training, the reviews largely reflect positively on the hotel staff's ability to create a welcoming environment, turning regular visits into exceptional experiences. Overall, the Pullman's staff is recognized as a significant asset to its reputation, appreciated for their friendliness and readiness to assist, enhancing the overall guest experience at this well-located hotel.
Travelers considering a stay at Pullman Kuala Lumpur City Centre Hotel & Residences might want to take note of some mixed experiences with the hotel's Wi-Fi service. On the positive side, some guests have reported that the Wi-Fi worked impeccably, noting good internet connection in parts of the hotel. However, there have been multiple mentions of slow and inconsistent Wi-Fi, with connectivity issues that can disrupt online activities like working or streaming. Guests reported intermittent service, weak signals, and slow speeds throughout the hotel, including in rooms and the main lobby. Some described the internet as unreliable for work purposes, and instances of maintenance affecting Wi-Fi availability were noted. Overall, while there are some reports of fast Wi-Fi speeds, there are frequent concerns about its stability and reliability that future guests might need to consider.
The Pullman Kuala Lumpur City Centre Hotel & Residences offers a spa experience that guests generally find relaxing and worthwhile. Many guests appreciate the high quality of massages available, though the spa menu itself could benefit from more variety. While some find the spa services to be on the pricier side, the overall impression is of excellent value, especially given the hotel's great infrastructure. However, guests have noted some challenges in booking appointments, likely due to ongoing renovations. The ambiance is positively noted, with elements like the shower gel scent reminiscent of a spa environment.
Nestled within the Pullman Kuala Lumpur City Centre Hotel & Residences is a notable swimming pool that has sparked a range of impressions from guests. Located high on the tenth floor, the pool offers a sleek and inviting space for relaxation. Guests have appreciated its cleanliness, calm ambiance, and the convenience of a pool bar offering good food and service. It's not uncommon to find the pool area nicely maintained and generally uncrowded, providing a peaceful area for leisurely swims. Despite some feedback about its size and chilly waters, many guests find it charming and kid-friendly. While the pool's exposure to shade limits sunbathing options, it compensates with a refreshing retreat from the bustling city life. Visitors enjoy its utility for cooling off after a long day, with some even admitting they swam more than usual. An ideal urban escape, the pool at Pullman stands out for its relaxed vibe, although some simple enhancements like extended timings and additional sun loungers could further elevate the guest experience.
Pullman Kuala Lumpur City Centre Hotel & Residences offers several parking options that may appeal to guests seeking convenience and security. Many reviewers appreciated the complimentary parking and its proximity to popular spots like the Pavilion. Secure underground parking provides peace of mind for those with vehicles, although some guests noted that the security could be improved, as the current system allows for cars to be driven out without a coupon. While the car park is free of charge, some found the location less convenient, with unclear signage and a parking access that proved challenging due to narrow, spiral driveways and poorly lit areas. Valet parking at the front received criticism for its less satisfactory service. For guests prioritizing walkability and accessible transport connections, the hotel's position remained a strong point despite some parking inconveniences.
Pullman Kuala Lumpur City Centre Hotel & Residences consistently impresses families with its spacious accommodations and family-friendly amenities. Many guests praise the size and setup of the two-bedroom apartments, which comfortably accommodate families of four or more. The hotel is described as a great option for larger families, particularly those with young children, offering connected rooms and ample living space that are frequently noted as perfect for family stays. The staff receives commendations for their attentive service, including personalized assistance from front desk personnel and night managers who go the extra mile to ensure family comforts, such as arranging connected rooms.
The facilities cater exceptionally well to children, with a dedicated zone that receives high marks from families for keeping kids entertained and happy. The hotel’s strategic location near Pavilion Mall adds convenience for families seeking to explore the city. The property offers thoughtful amenities like laundry service, which parents appreciate during extended stays. Despite some isolated issues such as night-time power outages, the overarching sentiment remains positive, with guests frequently recommending the hotel for family vacations. Overall, the Pullman Kuala Lumpur City Centre emerges as an excellent choice for families prioritizing spacious accommodations, child-friendly facilities, and convenience during their stay in the city.
Located in the heart of Kuala Lumpur, the Pullman Kuala Lumpur City Centre Hotel & Residences positions itself as a five-star establishment, promising luxury and high-standard accommodations. However, guest reviews reflect a disparity between expectations and experiences. Many guests noted that the facilities and services fell short of five-star standards; the rooms, for instance, were described as small and outdated, with some furniture showing signs of wear and tear. Cleanliness was also a concern, with reports of poor bathroom conditions upon check-in. The breakfast buffet and poolside dining options were said to lack the variety and quality expected from a top-tier hotel.
Despite these criticisms, the hotel maintains certain strengths. Its central location is convenient, offering value for money given its proximity to local attractions like the Pavilion and Arab Street. Additionally, the overall service by the staff received positive remarks, described as being of a high level, and the reception area was appreciated for its five-star presentation. The hotel remains a viable choice for those seeking affordable accommodation in a central location, but guests with high expectations for a five-star experience may find their expectations unmet. Improvements in facility upkeep and dining experiences would help elevate the Pullman's status to align with its five-star rating.
Pullman Kuala Lumpur City Centre Hotel & Residences emerges as an ideal choice for business travelers, showcasing its strategic location near Pavilion and the MRT station, providing seamless connectivity to various parts of the city. The hotel is praised for its excellent executive suite options, complete with business lounge access, making it a preferred choice for frequent business visitors. The staff is recognized for their exceptional hospitality and professionalism, offering services such as assistance with printing data for business events, which enhance the guest experience.
Although some reviews mention the rooms' interiors as somewhat dated, the overall satisfaction with leisure and work facilities remains high. The positive experiences of many guests suggest they would gladly return for future business ventures. With additional amenities like a swimming pool, the Pullman KLCC continues to cater effectively to the needs of business travelers. While some critique that it aligns more closely with 4-star standards, it still stands out with very good service, committing to a reliable stay for those traveling for work.
Situated in the heart of Kuala Lumpur, the Pullman Kuala Lumpur City Centre Hotel & Residences offers guests an experience filled with both luxurious elements and areas where some feel improvements could be made. The establishment boasts five-star amenities, including a renowned rooftop bar that stands out as a highlight. Many guests appreciate the luxurious feel and comfort of their stay, highlighted by lavish breakfasts designed to cater to diverse tastes, and overall five-star services. Despite these perks, some visitors express a longing for a more consistent luxury atmosphere, noting that the property feels somewhat aged and falls short of the traditional five-star look and family-oriented services. Nonetheless, for many, the hotel successfully combines a luxury hotel experience with an affordable price, suggesting that with slight enhancements, it could fully meet the five-star expectations of all its patrons.
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Location
Breakfast
While some guests found the breakfast spread to be exceptional and delicious, featuring favorites like croissants, cheese, and waffles, others noted areas for improvement, particularly in maintaining consistency and freshness. There were mentions of limited European options and occasional issues with overcrowding, impacting the dining experience.
The breakfast staff have been appreciated for their attentiveness and quality service, contributing to an overall positive experience. However, there are occasional remarks about the lack of specific dishes, such as Indian food, and the need for a wider variety in some offerings like cereals and cold cuts. Despite some guests feeling the variety could be enhanced further, the breakfast continues to be a standout feature for many visitors, especially when considering its location near popular attractions and shopping centers.
Rooms
Despite the commendable cleanliness and spaciousness, some guests note that the rooms' interiors appear outdated and could benefit from some renovation and modernization. While the decor might lack a contemporary feel, the comfort of the beds and the overall clean environment are consistently praised. The hotel staff receives commendations for their attentive service, particularly in the club rooms, enhancing the overall guest experience.
Guests generally appreciate the facilities, with favorable comments on the breakfast variety and the quality of services offered. However, a few mention that the furniture could use updating, and some areas might not meet the standard expected of a five-star property. Overall, the Pullman Kuala Lumpur City Centre Hotel & Residences remains a solid choice for travelers prioritizing space, location, and comfort.
Beds
Cleanliness
A notable positive aspect is the diligent cleaning team, whose efforts are repeatedly singled out for their thoroughness. Although some guests note minor lapses such as dust or occasional issues with housekeeping promptness, these are exceptions rather than the rule. Overall, the hotel impresses with its commitment to maintaining a pristine environment, supplemented by a convenient location and attentive staff. Despite some areas being in need of refurbishment, the cleanliness and comfort of the accommodations provide a reliable choice for travelers seeking a tidy and convenient stay in the heart of Kuala Lumpur.
Staff
The concierge team and restaurant staff, including individuals such as Jimmy, Nik, Sajid, and others, are noted for going the extra mile, ensuring that every guest's needs are met with efficiency and courtesy. The executive lounge team is also commended for delivering outstanding service, contributing to a seamless and pleasant stay.
Guests have appreciated the thoughtful gestures of reception staff, shout-outs to Mai and Mr. Iman for their polite and attentive assistance. Instances of late check-outs and room changes are handled with ease, underscoring the hotel's commitment to guest satisfaction.
Despite some occasional concerns about attentiveness and training, the reviews largely reflect positively on the hotel staff's ability to create a welcoming environment, turning regular visits into exceptional experiences. Overall, the Pullman's staff is recognized as a significant asset to its reputation, appreciated for their friendliness and readiness to assist, enhancing the overall guest experience at this well-located hotel.
Wi-Fi
Spa
Pool
Parking
Family
The facilities cater exceptionally well to children, with a dedicated zone that receives high marks from families for keeping kids entertained and happy. The hotel’s strategic location near Pavilion Mall adds convenience for families seeking to explore the city. The property offers thoughtful amenities like laundry service, which parents appreciate during extended stays. Despite some isolated issues such as night-time power outages, the overarching sentiment remains positive, with guests frequently recommending the hotel for family vacations. Overall, the Pullman Kuala Lumpur City Centre emerges as an excellent choice for families prioritizing spacious accommodations, child-friendly facilities, and convenience during their stay in the city.
5 Star
Despite these criticisms, the hotel maintains certain strengths. Its central location is convenient, offering value for money given its proximity to local attractions like the Pavilion and Arab Street. Additionally, the overall service by the staff received positive remarks, described as being of a high level, and the reception area was appreciated for its five-star presentation. The hotel remains a viable choice for those seeking affordable accommodation in a central location, but guests with high expectations for a five-star experience may find their expectations unmet. Improvements in facility upkeep and dining experiences would help elevate the Pullman's status to align with its five-star rating.
Business
Although some reviews mention the rooms' interiors as somewhat dated, the overall satisfaction with leisure and work facilities remains high. The positive experiences of many guests suggest they would gladly return for future business ventures. With additional amenities like a swimming pool, the Pullman KLCC continues to cater effectively to the needs of business travelers. While some critique that it aligns more closely with 4-star standards, it still stands out with very good service, committing to a reliable stay for those traveling for work.
Luxury
Yes, Pullman Kuala Lumpur City Centre Hotel & Residences has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Pullman Kuala Lumpur City Centre Hotel & Residences.
No, Pullman Kuala Lumpur City Centre Hotel & Residences doesn't allow dogs.
Yes, parking facilities are available at Pullman Kuala Lumpur City Centre Hotel & Residences.
Yes, Pullman Kuala Lumpur City Centre Hotel & Residences has a gym.
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