One-Stop Residence & Hotel
Kuala Lumpur
3.12953800,
101.71365700
,
Level 1, Main Lobby, Kompleks Metro Pudu, Jalan Metro Pudu 2, Fraser Business Park
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Summary of reviewsOne-Stop Residence & Hotel is well-appreciated for its prime location that provides convenient access to major Kuala Lumpur attractions through nearby LRT and MRT stations. The central location, close to stores like KK Mart, 7-Eleven and Family Mart, is particularly praised for its practicality. Guests find the strategic position ideal for exploring city attractions without venturing into the busy city center, enhancing the overall convenience during their stay.
The hotel offers spacious and comfortable rooms, equipped with amenities such as air conditioners, ceiling fans, refrigerators and dining tables. Many guests highlight the impressive views of Kuala Lumpur from their rooms, adding to the comfort and practicality, making it a great choice for families or groups. Although there are minor concerns about the room's age and some maintenance issues, the general consensus is that the rooms provide good value for the price.
Cleanliness receives mixed reviews with some guests finding the rooms satisfactorily clean while others point out significant improvements needed in floor, wall and bathroom hygiene. The hotel could greatly enhance guest satisfaction by addressing regular maintenance and cleanliness issues, such as ensuring hot water availability and updating kitchen amenities.
Staff interactions receive mixed feedback with many guests appreciating the friendly and helpful attitude, particularly commending staff members like Ms. Arina for their courteous service. However, inconsistency in staff behavior has also been noted with some guests encountering unfriendliness at the front desk.
The swimming pool is generally positively reviewed, described as large, clean and pleasant, although a few comments touch upon outdated design and occasional maintenance lapses. Nevertheless, it provides a satisfactory experience for most guests.
Parking facilities have room for improvement. While parking is easy to find, guests mention the additional cost and describe the parking area as shabby, dark and difficult to navigate due to poor signage. Taller vehicles, in particular, may struggle with the underground parking's structure.
Finally, the beds at the hotel get mixed reviews. Many guests find them comfortable, but cleanliness issues with bedding, pillows and linens have been highlighted. Despite the comfort of the mattresses, ensuring better upkeep and cleanliness of the bedding is crucial to enhancing the overall sleeping experience.
Overall, One-Stop Residence & Hotel offers good facilities, comfort and convenience at a reasonable price with room for improvement in cleanliness and maintenance.
Categories
The hotel offers spacious and comfortable rooms, equipped with amenities such as air conditioners, ceiling fans, refrigerators and dining tables. Many guests highlight the impressive views of Kuala Lumpur from their rooms, adding to the comfort and practicality, making it a great choice for families or groups. Although there are minor concerns about the room's age and some maintenance issues, the general consensus is that the rooms provide good value for the price.
Cleanliness receives mixed reviews with some guests finding the rooms satisfactorily clean while others point out significant improvements needed in floor, wall and bathroom hygiene. The hotel could greatly enhance guest satisfaction by addressing regular maintenance and cleanliness issues, such as ensuring hot water availability and updating kitchen amenities.
Staff interactions receive mixed feedback with many guests appreciating the friendly and helpful attitude, particularly commending staff members like Ms. Arina for their courteous service. However, inconsistency in staff behavior has also been noted with some guests encountering unfriendliness at the front desk.
The swimming pool is generally positively reviewed, described as large, clean and pleasant, although a few comments touch upon outdated design and occasional maintenance lapses. Nevertheless, it provides a satisfactory experience for most guests.
Parking facilities have room for improvement. While parking is easy to find, guests mention the additional cost and describe the parking area as shabby, dark and difficult to navigate due to poor signage. Taller vehicles, in particular, may struggle with the underground parking's structure.
Finally, the beds at the hotel get mixed reviews. Many guests find them comfortable, but cleanliness issues with bedding, pillows and linens have been highlighted. Despite the comfort of the mattresses, ensuring better upkeep and cleanliness of the bedding is crucial to enhancing the overall sleeping experience.
Overall, One-Stop Residence & Hotel offers good facilities, comfort and convenience at a reasonable price with room for improvement in cleanliness and maintenance.
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Guest Reviews
One-Stop Residence & Hotel enjoys a prime location with easy access to various transportation options, including nearby LRT and MRT stations. The convenience of nearby stores like KK Mart, 7-Eleven and Family Mart adds to the overall practicality for guests. Many reviews highlight the hotel's central position, which allows for quick and easy access to KL hotspots, including well-known shopping destinations and popular attractions like KLCC and IKEA.
The hotel offers spacious, clean and comfortable rooms equipped with amenities such as two air conditioners, ceiling fans, refrigerators, wardrobes, sofas and dining tables. Guests often appreciate the stunning views of Kuala Lumpur from their rooms.
Visitors mention that the hotel's location is particularly convenient for those looking to explore the city's attractions without the need to venture into the very heart of the busy city center. Its strategic position makes it easy to reach various points of interest, which many find ideal for their travel plans.
While the underground parking can be challenging for taller vehicles and the proximity to the LRT station can result in some noise, these minor drawbacks are often outweighed by the hotel's overall convenience and affordability. Additionally, amenities such as a swimming pool and competitive pricing contribute positively to guest experiences.
One-Stop Residence & Hotel offers guests spacious and comfortable accommodations that stand out for their size and amenities. Visitors frequently appreciate the generous space provided in both the living room and bedroom areas, making it an ideal choice for families or groups needing more room to spread out. The rooms are described as clean and equipped with modern conveniences such as air conditioners, ceiling fans, refrigerators, wardrobes and dining areas. Many guests highlight the comfort of the beds and the overall tidiness of the rooms. Despite some minor concerns about the age of the rooms and specific maintenance issues like dust and outdated paint, the general consensus points to a pleasant and practical stay. The combination of space, cleanliness and comfort creates a comfortable and cosy experience, ensuring good value for the price.
The beds at One-Stop Residence & Hotel have garnered mixed feedback from guests. Many guests appreciated the comfort of the beds, often describing them as very comfy and comfortable. However, there are several concerns regarding cleanliness and upkeep. Some guests noted issues with the cleanliness of the bedding with reports of bedding that appeared unchanged and bedsheets that were not clean. Additionally, the pillows received criticism for being uncomfortable and there were mentions of dirty conditions, including smelly and stained bedding. Despite the comfort of the mattresses for some, the cleanliness and condition of the bedding seem to detract from the overall sleeping experience.
One-Stop Residence & Hotel offers a mixed experience when it comes to cleanliness. On the positive side, some guests have found the rooms to be clean, labeling the overall cleanliness as satisfactory. The hotel is conveniently located, making it easy for visitors to navigate and access various parts of the city.
However, there are several areas that require significant improvement. Numerous reviews highlight issues like poorly cleaned floors, walls and overall room hygiene. The bathrooms have been described as very dirty with some mentioning blocked toilets. The entire building appears to be in need of better maintenance with some suggestions that regular updates and attention to detail could enhance the guest experience significantly.
Small, yet crucial adjustments — such as fixing insulation issues, ensuring hot water availability, updating kitchen amenities and replacing worn-out items — could make a notable difference. Overall, while the location and potential are acknowledged, the hotel needs to address its cleanliness and maintenance challenges to meet guest expectations fully.
One-Stop Residence & Hotel in Kuala Lumpur has garnered mixed reviews regarding its staff. Many guests appreciated the friendly and helpful nature of the staff, noting their kindness and good customer service. Specific praise was directed towards Ms. Arina, who was commended for being warm, courteous and providing thorough information during check-in and check-out. The management is described as fast and maintains a friendly demeanor. However, some guests encountered unfriendly and rude front office staff, suggesting that the level of attentiveness might vary. For those seeking minimal interaction, the laid-back management and reception style could be a positive aspect. Overall, the hotel offers affordable accommodation with clean and comfortable amenities, supported by generally good staff service.
One-Stop Residence & Hotel's pool receives generally positive feedback from guests, who notably appreciate its size and ease of access. Descriptors such as large and clean are common, suggesting the pool is well-maintained on most occasions. Some reviews also highlight the pool's pleasant appearance with terms like nice and best being used. However, there are occasional mentions of an outdated design and a lack of comfort, along with a few concerns about maintenance. Despite these, the overall impression is that the swimming pool offers a satisfactory experience for guests.
One-Stop Residence & Hotel offers parking facilities that evoke mixed reactions from guests. On the plus side, parking is generally easy to find, ensuring that visitors can secure a spot without much hassle. However, several aspects of the parking situation at the hotel leave room for improvement. Guests repeatedly mention that parking is an added cost with some suggesting it should ideally be free. The parking area itself has been described as shabby, dark and dirty and finding both the entrance and the lift can be quite challenging due to poor signage. Moreover, the parking lot's ambiance feels somewhat creepy with insufficient lighting and a surrounding environment that includes pubs and clubs. Additionally, those with tall vehicles may find the underground parking particularly problematic. Overall, while the parking is functional, several drawbacks detract from its convenience and overall appeal.
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Location
The hotel offers spacious, clean and comfortable rooms equipped with amenities such as two air conditioners, ceiling fans, refrigerators, wardrobes, sofas and dining tables. Guests often appreciate the stunning views of Kuala Lumpur from their rooms.
Visitors mention that the hotel's location is particularly convenient for those looking to explore the city's attractions without the need to venture into the very heart of the busy city center. Its strategic position makes it easy to reach various points of interest, which many find ideal for their travel plans.
While the underground parking can be challenging for taller vehicles and the proximity to the LRT station can result in some noise, these minor drawbacks are often outweighed by the hotel's overall convenience and affordability. Additionally, amenities such as a swimming pool and competitive pricing contribute positively to guest experiences.
Rooms
Beds
Cleanliness
However, there are several areas that require significant improvement. Numerous reviews highlight issues like poorly cleaned floors, walls and overall room hygiene. The bathrooms have been described as very dirty with some mentioning blocked toilets. The entire building appears to be in need of better maintenance with some suggestions that regular updates and attention to detail could enhance the guest experience significantly.
Small, yet crucial adjustments — such as fixing insulation issues, ensuring hot water availability, updating kitchen amenities and replacing worn-out items — could make a notable difference. Overall, while the location and potential are acknowledged, the hotel needs to address its cleanliness and maintenance challenges to meet guest expectations fully.
Staff
Pool
Parking
Yes, One-Stop Residence & Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at One-Stop Residence & Hotel.
No, One-Stop Residence & Hotel doesn't allow dogs.
Yes, parking facilities are available at One-Stop Residence & Hotel.
Yes, One-Stop Residence & Hotel has a gym.
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