MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek
Kuala Lumpur
3.15117300,
101.69611400
,
No. 7, Seksyen 33, Jalan Melayu/jalan Masjid India
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Summary of reviewsMyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek is lauded for its strategic central location in Kuala Lumpur, making it a convenient choice for travelers. Its close proximity to Masjid Jamek LRT station offers easy access to public transport and well-known city attractions like the twin towers, KL Tower, Bukit Bintang, Central Market and China Town. Guests appreciate the nearby dining options, including fast food outlets like McDonald's and KFC, as well as local eateries serving Malaysian and Indonesian cuisines. The hotel is also within walking distance to shopping areas such as Jalan TAR, SOGO and various shopping complexes, adding to its appeal for both leisure and business travelers.
Although the breakfast experience receives mixed reviews, some guests enjoy the inclusion of items like omelettes and nasi goreng. However, improvements are suggested in terms of variety and cleanliness. The compact room sizes and inconsistent cleanliness are noted, but positive feedback highlights that higher floor rooms are more spacious and regular cleanings are appreciated. Some guests faced issues with soundproofing and ventilation, but the overall affordability and location often outweigh these concerns.
Cleanliness in the hotel receives varied feedback with some guests finding their rooms clean while others noted issues with dust, dirt and mold. Staff behavior generally garners positive comments for friendliness and helpfulness, though inconsistencies in professionalism and communication are pointed out.
The Wi-Fi is mostly seen as reliable and satisfactory for guests, though occasional issues with speed and connectivity arise. For families, the hotel’s family-friendly services and rooms are appreciated, despite some remarks about securing adjoining rooms and cleanliness concerns.
Beds in the hotel have mixed reviews with many guests finding them comfortable, while others report issues with cleanliness and maintenance. The hotel offers a standard three-star ambiance and reliable basic amenities, making it a budget-friendly option for those who prioritize affordability and essential comforts, although some caution is advised about the surrounding neighborhood which may feel unsuitable for late-night travel.
Categories
Although the breakfast experience receives mixed reviews, some guests enjoy the inclusion of items like omelettes and nasi goreng. However, improvements are suggested in terms of variety and cleanliness. The compact room sizes and inconsistent cleanliness are noted, but positive feedback highlights that higher floor rooms are more spacious and regular cleanings are appreciated. Some guests faced issues with soundproofing and ventilation, but the overall affordability and location often outweigh these concerns.
Cleanliness in the hotel receives varied feedback with some guests finding their rooms clean while others noted issues with dust, dirt and mold. Staff behavior generally garners positive comments for friendliness and helpfulness, though inconsistencies in professionalism and communication are pointed out.
The Wi-Fi is mostly seen as reliable and satisfactory for guests, though occasional issues with speed and connectivity arise. For families, the hotel’s family-friendly services and rooms are appreciated, despite some remarks about securing adjoining rooms and cleanliness concerns.
Beds in the hotel have mixed reviews with many guests finding them comfortable, while others report issues with cleanliness and maintenance. The hotel offers a standard three-star ambiance and reliable basic amenities, making it a budget-friendly option for those who prioritize affordability and essential comforts, although some caution is advised about the surrounding neighborhood which may feel unsuitable for late-night travel.
Cheap Hotel
This hotel offers a prime location near Masjid Jamek, providing easy access to Kuala Lumpur's historical sites and public transportation. It's a budget-friendly option with comfortable rooms, suitable for travelers interested in exploring the city's cultural heart.
3-Star Hotel
This hotel is strategically located near Masjid Jamek, offering easy access to public transportation and cultural sites. It provides clean and comfortable rooms, making it a convenient base for exploring the city.
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Guest Reviews
MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek is strategically located in the heart of Kuala Lumpur, offering exceptional convenience for travelers. The hotel is ideally situated just behind the Masjid Jamek LRT station, making it extremely accessible by public transport. Guests appreciate the short walking distance to major attractions such as the twin towers, KL Tower, Bukit Bintang and several prominent markets like Central Market and China Town.
Travelers will find a variety of dining options and essential amenities nearby, including McDonald's, KFC, 7-Eleven and local eateries offering Malaysian and Indonesian cuisines. The proximity to Little India and bustling street shops adds to the cultural experience. The location is also perfect for shopping enthusiasts with Jalan TAR, SOGO and various shopping complexes within easy reach.
The hotel's central location makes it a prime choice for those looking to explore the city. It is situated near significant landmarks such as Dataran Merdeka and the Sultan building, ensuring that guests can discover the city's historical and cultural sights on foot. The area is well-equipped with supermarkets, money changers and various shopping and dining establishments, simplifying the travel experience.
Despite the bustling surroundings, the hotel offers a sense of calm and quiet, particularly in the windowless rooms. Guests also value the affordability of the accommodation, noting that it provides good value for money. Overall, Citin Hotel Masjid Jamek stands out for its prime location, easy access to public transport and close proximity to a wide range of tourist attractions and essential services, making it a favored choice for both leisure and business travelers.
The breakfast experience at MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek has received mixed reviews from guests. On the positive side, some appreciated the availability of delicious options such as omelettes, nasi goreng and coffee, commending the efforts of the chefs. Guests noted that a decent breakfast is available for RM10 and some found the overall breakfast experience to be nice and okay.
However, there were several areas highlighted for improvement. Many guests mentioned a lack of variety with minimal choices and an over-reliance on carbohydrates while lacking sufficient meat and vegetables. Issues such as cold food and unclean equipment, including an extremely dirty toaster, were pointed out. Some guests even reported spoiled and smelly items. Several reviewers also noted that there was no breakfast available at all during their stay, despite having paid for it. Improvements in offering hot meals and maintaining cleanliness were frequently suggested.
Despite the attractive pricing, the rooms at MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek are noted for their compact size with many guests expressing the spaces as cramped. While some find the rooms comfortable and clean, others observed issues such as poor ventilation, dim lighting, old furniture and inadequate cleanliness, pointing out dust and stains on beddings and curtains.
The hotel does offer spacious rooms on higher floors and rooms cleaned regularly, garnering positive feedback for those features. However, gaps in room service were noted with instances of rooms not being cleaned during the entire stay without requesting service.
Soundproofing is another common concern with noise from neighboring rooms and poor insulation being highlighted. Additionally, the absence of windows in some rooms is an issue for many, contributing to a gloomy environment.
For some, the basic amenities are sufficient and the hotel's strategic location near the LRT and shopping malls adds to its appeal. Nevertheless, the need for renovation and better housekeeping remains a frequent piece of feedback with some guests experiencing problems ranging from non-functional air conditioning to finding previous guests' items left behind.
While the staff received mixed reviews in terms of communication and helpfulness, the convenient placement and acceptable comfort level of certain rooms make it a viable option for short-term stays.
MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek offers guests a mixed experience when it comes to the beds. On the positive side, many have found the beds to be comfortable and clean with some specifically describing the mattresses as comfy. The overall bedding experience can be cozy for guests looking to rest after a day's exploration.
However, there are notable issues with cleanliness and maintenance. Several reviews mention stained bed sheets and smelly pillows with some guests unfortunately encountering bed bugs and itchy mattresses. Poor maintenance appears to be a recurring theme with reports of broken bed legs and dusty conditions.
Moreover, there are mentions of basic amenities such as pillows and blankets needing to be borrowed or being insufficient and the rooms themselves are described as small.
Given these varied experiences, potential guests might weigh the comfortable beds against the prevalent cleanliness concerns when considering their stay at Citin Hotel Masjid Jamek.
MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek garners mixed reviews regarding cleanliness from its guests. The positive highlights include comments on rooms being generally clean with several guests noting that the floors and sleeping areas were up to standard. The daily cleaning service was appreciated by some and the strategic location close to LRT and shopping malls is frequently mentioned as a plus.
However, there is a consensus that the hotel could significantly improve its housekeeping standards. Common issues include dusty and dirty rooms, unclean bathrooms and stained linens and pillows. Some guests commented on mold in the shower areas and a general lack of thorough cleaning with reports of cockroaches and small ants being a particular concern. The presence of old, worn-out carpets and neglected maintenance of the corridors further detracted from the overall experience.
There were also reports of inadequate bathroom cleaning with mold spotted on tiles and stagnant water being a recurring issue. The cleaning accuracy seemed inconsistent with some guests noting that rooms were not cleaned for days and housekeeping items were observed lying around in hallways.
While the cleanliness of some rooms and common areas like floors and beds were praised, there is a clear indication that Citin Hotel needs to enhance its cleaning protocols and maintenance to meet guest expectations consistently.
The staff at MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek generally receive positive feedback with many guests commending their friendliness and helpfulness. Visitors frequently describe the staff as pleasant with the reception team and front desk staff mentioned specifically for their attentive and accommodating service. Several reviews highlight the excellent customer service, enthusiasm and proactive assistance provided by the staff, contributing to an efficient check-in process and responsive problem-solving efforts.
However, the reviews also point to inconsistencies in the quality of service. While many staff members are noted to be very good and kind, some guests encountered issues with unprofessional behavior and rudeness, especially in specific instances like handling reservations or responding to emergencies. This mixed experience suggests that while there is a generally positive atmosphere created by supportive and welcoming staff, certain areas such as consistent professionalism and efficient communication might benefit from improvement to enhance the guest experience uniformly.
The Wi-Fi service at MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek receives a range of feedback from guests. Many reviewers highlight the good and stable Wi-Fi as a positive aspect with some describing the internet connectivity as relatively fast and excellent. However, there are mentions of the Wi-Fi not working properly and being weak and slow for some visitors. Despite these occasional issues, the general consensus appears to be that the hotel provides a commendable Wi-Fi experience.
MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek appears to have a mixed reception when it comes to catering to families. Several reviewers praised the hotel for being family-friendly, mentioning it as an ideal place for family trips. The presence of family rooms and specific concierge services designed to accommodate families further highlights its appeal for family stays.
However, not all feedback was positive. Some guests found it less suitable for family trips with specific mentions of not being able to secure adjoining rooms and issues with cleanliness that fussy kids took note of. Despite these drawbacks, the hotel's proximity to a mosque and its tailored concierge services for families were repeatedly commended, making it a convenient option for many.
MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek embodies the essence of a traditional three-star hotel, providing standard three-star ambiance and service that meets the expectations for its rating. With affordable prices, it poses as a budget-friendly option for travelers looking for a cost-effective stay. The hotel offers amenities typically found in three-star accommodations, making it a reasonable choice for a brief staycation or a budget-conscious trip.
While the facilities are commendable for a budget hotel, some reviews highlight that the actual experience may fall short of the three-star standards one might anticipate. Despite this, the hotel is praised for being good value for money and for attending to guests' needs efficiently, including support in local taxi hiring.
However, prospective guests should be aware that the hotel's surrounding neighborhood has been described as shady and possibly unsuitable for late-night travel, which might be a consideration for some. Overall, Citin Hotel Masjid Jamek provides a stay that is worth the price for those prioritizing affordability and basic comforts.
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Location
Travelers will find a variety of dining options and essential amenities nearby, including McDonald's, KFC, 7-Eleven and local eateries offering Malaysian and Indonesian cuisines. The proximity to Little India and bustling street shops adds to the cultural experience. The location is also perfect for shopping enthusiasts with Jalan TAR, SOGO and various shopping complexes within easy reach.
The hotel's central location makes it a prime choice for those looking to explore the city. It is situated near significant landmarks such as Dataran Merdeka and the Sultan building, ensuring that guests can discover the city's historical and cultural sights on foot. The area is well-equipped with supermarkets, money changers and various shopping and dining establishments, simplifying the travel experience.
Despite the bustling surroundings, the hotel offers a sense of calm and quiet, particularly in the windowless rooms. Guests also value the affordability of the accommodation, noting that it provides good value for money. Overall, Citin Hotel Masjid Jamek stands out for its prime location, easy access to public transport and close proximity to a wide range of tourist attractions and essential services, making it a favored choice for both leisure and business travelers.
Breakfast
However, there were several areas highlighted for improvement. Many guests mentioned a lack of variety with minimal choices and an over-reliance on carbohydrates while lacking sufficient meat and vegetables. Issues such as cold food and unclean equipment, including an extremely dirty toaster, were pointed out. Some guests even reported spoiled and smelly items. Several reviewers also noted that there was no breakfast available at all during their stay, despite having paid for it. Improvements in offering hot meals and maintaining cleanliness were frequently suggested.
Rooms
The hotel does offer spacious rooms on higher floors and rooms cleaned regularly, garnering positive feedback for those features. However, gaps in room service were noted with instances of rooms not being cleaned during the entire stay without requesting service.
Soundproofing is another common concern with noise from neighboring rooms and poor insulation being highlighted. Additionally, the absence of windows in some rooms is an issue for many, contributing to a gloomy environment.
For some, the basic amenities are sufficient and the hotel's strategic location near the LRT and shopping malls adds to its appeal. Nevertheless, the need for renovation and better housekeeping remains a frequent piece of feedback with some guests experiencing problems ranging from non-functional air conditioning to finding previous guests' items left behind.
While the staff received mixed reviews in terms of communication and helpfulness, the convenient placement and acceptable comfort level of certain rooms make it a viable option for short-term stays.
Beds
However, there are notable issues with cleanliness and maintenance. Several reviews mention stained bed sheets and smelly pillows with some guests unfortunately encountering bed bugs and itchy mattresses. Poor maintenance appears to be a recurring theme with reports of broken bed legs and dusty conditions.
Moreover, there are mentions of basic amenities such as pillows and blankets needing to be borrowed or being insufficient and the rooms themselves are described as small.
Given these varied experiences, potential guests might weigh the comfortable beds against the prevalent cleanliness concerns when considering their stay at Citin Hotel Masjid Jamek.
Cleanliness
However, there is a consensus that the hotel could significantly improve its housekeeping standards. Common issues include dusty and dirty rooms, unclean bathrooms and stained linens and pillows. Some guests commented on mold in the shower areas and a general lack of thorough cleaning with reports of cockroaches and small ants being a particular concern. The presence of old, worn-out carpets and neglected maintenance of the corridors further detracted from the overall experience.
There were also reports of inadequate bathroom cleaning with mold spotted on tiles and stagnant water being a recurring issue. The cleaning accuracy seemed inconsistent with some guests noting that rooms were not cleaned for days and housekeeping items were observed lying around in hallways.
While the cleanliness of some rooms and common areas like floors and beds were praised, there is a clear indication that Citin Hotel needs to enhance its cleaning protocols and maintenance to meet guest expectations consistently.
Staff
However, the reviews also point to inconsistencies in the quality of service. While many staff members are noted to be very good and kind, some guests encountered issues with unprofessional behavior and rudeness, especially in specific instances like handling reservations or responding to emergencies. This mixed experience suggests that while there is a generally positive atmosphere created by supportive and welcoming staff, certain areas such as consistent professionalism and efficient communication might benefit from improvement to enhance the guest experience uniformly.
Wi-Fi
Family
However, not all feedback was positive. Some guests found it less suitable for family trips with specific mentions of not being able to secure adjoining rooms and issues with cleanliness that fussy kids took note of. Despite these drawbacks, the hotel's proximity to a mosque and its tailored concierge services for families were repeatedly commended, making it a convenient option for many.
3 Star
While the facilities are commendable for a budget hotel, some reviews highlight that the actual experience may fall short of the three-star standards one might anticipate. Despite this, the hotel is praised for being good value for money and for attending to guests' needs efficiently, including support in local taxi hiring.
However, prospective guests should be aware that the hotel's surrounding neighborhood has been described as shady and possibly unsuitable for late-night travel, which might be a consideration for some. Overall, Citin Hotel Masjid Jamek provides a stay that is worth the price for those prioritizing affordability and basic comforts.
No, MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek doesn't have any pool.
No, a spa isn't available at MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek.
No, MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek doesn't allow dogs.
No, parking facilities aren't available at MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek.
No, MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek doesn't have a gym.
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