Dorsett Kuala Lumpur
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Summary of reviewsDorsett Kuala Lumpur enjoys a highly favorable location in Bukit Bintang, offering easy access to prominent attractions, shopping centers and dining venues including Pavilion Mall and Petronas Twin Towers. Proximity to public transportation hubs like Bukit Bintang MRT ensures seamless city exploration, while the central yet quieter setting appeals to families and business travelers alike.
The breakfast experience is mixed with many guests appreciating the extensive variety and local delicacies. However, some find the offering repetitive and lacking in quality with operational setbacks like long queues and limited seating often noted.
Room quality receives high praise for spaciousness, comfort and modern furnishings, though inconsistencies in cleanliness and upkeep are occasionally highlighted. Guests occasionally report dated decor, cleanliness issues and malfunctioning amenities. Despite this, the staff's professional and friendly service generally ensures a comfortable stay.
Cleanliness feedback varies; many praise the clean, well-maintained rooms and common areas, while others point to areas needing more thorough cleaning and updates. The hotel staff receives commendations for their attentiveness and friendliness, contributing positively to guest experiences, though occasional lapses in professionalism are mentioned.
WiFi experiences vary with some guests finding it reliable and others encountering slow speeds and connectivity issues. The gym is appreciated for its location and variety of equipment, but some note its small size and limited operating hours. Pool facilities, notably the rooftop infinity pool, are a highlight despite some crowding and maintenance concerns.
Parking draws dissatisfaction due to tight, narrow spaces and the additional charge per entry, while family travelers find the hotel ideal with spacious rooms and a favorable location for family activities. Some minor points of concern do not significantly detract from its overall family-friendly appeal.
Nightlife enthusiasts benefit from the hotel's proximity to vibrant spots in Bukit Bintang with plenty of bars and night markets within walking distance, offering a lively evening atmosphere. Overall, Dorsett Kuala Lumpur is well-regarded for its prime location, comfortable accommodations and friendly staff, suitable for both leisure and business travelers.
Categories
The breakfast experience is mixed with many guests appreciating the extensive variety and local delicacies. However, some find the offering repetitive and lacking in quality with operational setbacks like long queues and limited seating often noted.
Room quality receives high praise for spaciousness, comfort and modern furnishings, though inconsistencies in cleanliness and upkeep are occasionally highlighted. Guests occasionally report dated decor, cleanliness issues and malfunctioning amenities. Despite this, the staff's professional and friendly service generally ensures a comfortable stay.
Cleanliness feedback varies; many praise the clean, well-maintained rooms and common areas, while others point to areas needing more thorough cleaning and updates. The hotel staff receives commendations for their attentiveness and friendliness, contributing positively to guest experiences, though occasional lapses in professionalism are mentioned.
WiFi experiences vary with some guests finding it reliable and others encountering slow speeds and connectivity issues. The gym is appreciated for its location and variety of equipment, but some note its small size and limited operating hours. Pool facilities, notably the rooftop infinity pool, are a highlight despite some crowding and maintenance concerns.
Parking draws dissatisfaction due to tight, narrow spaces and the additional charge per entry, while family travelers find the hotel ideal with spacious rooms and a favorable location for family activities. Some minor points of concern do not significantly detract from its overall family-friendly appeal.
Nightlife enthusiasts benefit from the hotel's proximity to vibrant spots in Bukit Bintang with plenty of bars and night markets within walking distance, offering a lively evening atmosphere. Overall, Dorsett Kuala Lumpur is well-regarded for its prime location, comfortable accommodations and friendly staff, suitable for both leisure and business travelers.
Romantic Hotel
Dorsett Kuala Lumpur provides comfortable and stylish accommodations in a central location, making it easy to explore the city's attractions. Its focus on guest comfort and convenience makes it a pleasant choice for a romantic getaway.
Hotel near Nightlife Spots
Situated on Jalan Imbi, Dorsett Kuala Lumpur is close to the nightlife of Bukit Bintang. Its location provides easy access to bars, clubs, and dining, making it suitable for guests interested in experiencing the city's vibrant nightlife.
Hotel with Children's Pool
Located in Bukit Bintang, Dorsett Kuala Lumpur offers a children's pool and is close to shopping and dining options. It is suitable for families looking for a convenient base to explore the city.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Skyscraper Hotel
Hotel with Outdoor Pool
Guest Reviews
The Dorsett Kuala Lumpur boasts a prime location that consistently impresses its guests. Situated centrally in Bukit Bintang, the hotel provides convenient access to major attractions, including the Pavilion Mall, which is just a short walk away. This strategic positioning allows guests to easily reach a variety of shopping centers, restaurants and key city landmarks such as the Petronas Twin Towers.
Guests appreciate the proximity to the vibrant shopping belt of Kuala Lumpur with numerous malls like Lot 10, Fahrenheit and Times Square within walking distance. The location not only offers easy access to luxury shopping but also to local eateries and Arab Street, making it ideal for culinary enthusiasts.
Moreover, the hotel's placement near public transportation hubs like the Bukit Bintang MRT station, ensures seamless connectivity throughout the city. The area is described as quieter than some of the more bustling city spots, offering a peaceful retreat without compromising on accessibility.
Families find the location particularly convenient for walking to various malls and business travelers value its closeness to key business centers like TRX. The convenience extends to the variety of available services, including easy pickups by Grab or taxi services.
Overall, the Dorsett Kuala Lumpur's location is frequently highlighted as a standout feature, providing an excellent base for exploring the city’s top attractions, shopping and dining venues.
Breakfast at Dorsett Kuala Lumpur receives diverse opinions from guests with a notable focus on its variety. Many highlight the extensive selection, describing it as rich with a wide array of food choices including local delicacies and the menu changing daily. It's frequently commended for being "scrumptious," "yummy," and "delicious," and several guests appreciate the breakfast's abundance and reasonable pricing.
However, there are consistent mentions of the breakfast needing improvement. Some find it average, not very good or lacking in variety. Specific criticisms include repetitive options, low-quality products like bread and coffee and not meeting the expectations of diverse dietary preferences, particularly for Western and Arabic cuisines. Additionally, occasional operational issues such as long queues, limited seating and logistical constraints have been pointed out.
While many enjoy the breakfast spread, considering it decent or good, there are others who find it underwhelming for a 4-star hotel, citing a need for better presentation and taste. Overall, it’s a mixed bag; some guests enjoy the variety and local flavors, while others see room for significant enhancement, particularly in offering more international options and ensuring consistent quality.
The rooms at Dorsett Kuala Lumpur generally receive high praise for their spaciousness and cleanliness. Many guests highlight the comfort and coziness of the accommodations, noting well-maintained and modern furnishings. The large, well-equipped rooms, including studio apartments and suites, often include useful amenities like microwaves, refrigerators and washing machines. The roomy bathrooms, complete with bathtubs and stunning views, contribute to a comfortable and enjoyable stay.
However, there are some recurring concerns. Several guests have mentioned that certain rooms and furnishings are dated with some pointing out cleanliness issues such as dust, stains or occasional odors. There are also mentions of outdated or malfunctioning amenities, including dim lighting and old furniture. While many rooms are described as clean and well-maintained, sporadic comments about mold, cockroaches and inconsistent housekeeping services suggest that maintenance can be inconsistent.
Despite these concerns, the overall consensus is that the rooms are spacious and comfortable with excellent cleaning services and helpful, friendly staff. The hotel offers a mix of modern conveniences and roomy layouts, making it a favorable option for both short and extended stays. With professional service and a variety of room types to choose from, Dorsett Kuala Lumpur promises a comfortable and convenient stay for most guests.
Dorsett Kuala Lumpur's beds have received a mixture of reviews, predominantly leaning towards the positive. Many guests praised the comfort of the beds, often describing them as very comfortable, cozy and conducive to a good night’s sleep. The beds were also commended for their size with several guests noting the availability of big and spacious beds.
The linens frequently left a positive impression, described as fragrant, comfortable and clean. Additionally, the variety and comfort of the pillows were appreciated by some guests, adding to the overall sleeping experience.
However, there were also notable criticisms. Some pointed out issues with bed size, describing the beds as small or not meeting hotel standards. Problems with cleanliness were mentioned, including stained sheets and pillows, bad odors and occasional references to uncleanliness or bed bugs. Several guests found the pillows and mattresses uncomfortable, citing them as too soft, hard or poorly maintained.
Overall, while Dorsett Kuala Lumpur offers a generally pleasant sleeping experience with comfortable and spacious beds, potential guests should be aware of intermittent issues with cleanliness and comfort.
Dorsett Kuala Lumpur has garnered mixed feedback concerning its cleanliness from guests. Many have praised the hotel for its spacious, comfortable and well-maintained rooms. These rooms are often described as very clean, tidy and well-organized, contributing to a comfortable stay. Guests also highlighted the clean and elegant surroundings, spotlessly cleaned rooms and the thorough daily cleaning service provided.
However, several guests have raised concerns about the hotel's cleanliness. Issues such as dusty rooms, dirty carpets, mold in bathrooms and stained furniture and linens have been commonly noted. Some guests also reported sightings of cockroaches and other pests, which significantly impacted their experience. Maintenance appears to be inconsistent with some rooms needing a more thorough cleaning and updating of old furnishings.
The hotel's common areas and amenities could benefit from more attention to cleanliness, as these areas received criticisms for being dull, lifeless and not up to guests' hygiene standards. Some guests mentioned that despite housekeeping efforts, the cleanliness was below expectations with lapses like dirty bathtubs, dusty bedside tables and insufficient replenishment of room supplies.
Overall, while Dorsett Kuala Lumpur provides spacious, comfortable and generally clean rooms for many guests, the hotel still has areas to improve in maintaining consistent and high cleanliness standards throughout the property.
Guests at Dorsett Kuala Lumpur have varied opinions about the hotel staff's performance. Many visitors highlighted the attentiveness, friendliness and helpfulness of the staff, noting that their hospitality contributed significantly to enjoyable stays. Individuals mentioned specific employees, such as Mr. Ray Makeshwar from room service and a courteous manager, who went above and beyond to ensure a pleasant experience.
The bellboys and security guards received commendations for their friendly demeanor at the entrance and the housekeeping team was frequently praised for their prompt and efficient service. Reception service was described as quick and accommodating, though there were occasional lapses in professionalism with some guests experiencing slower responses and unhelpful behavior at times. Security staff, while generally amiable, had moments where their conduct was less than satisfactory.
Despite these positive aspects, the reviews also reflected instances of unsatisfactory encounters. Some guests reported rude and unsupportive responses from certain reception staff and security personnel with specific mentions of unprofessional attitudes and inefficiencies. Communication issues and lack of assistance during busy periods were also highlighted.
Overall, the staff's service at Dorsett Kuala Lumpur is generally perceived as friendly and accommodating with notable exceptions where service standards fell short.
The WiFi experience at Dorsett Kuala Lumpur has been quite varied based on guest reviews. Many guests found the WiFi connection to be good with some even describing it as great or excellent, capable of supporting large usage. However, others faced significant challenges with the WiFi during their stay. Issues included slow internet speeds, weak signal strength and complete unavailability in some rooms. Notably, some guests found it particularly difficult when needing to use WiFi for video conferencing or online courses. There were also reports of WiFi not working at all in certain cases, either due to technical problems or other issues like bills not being paid. While some guests had no issues with the WiFi and found it worked perfectly, the overall consensus suggests a need for improvement, especially in ensuring consistent and reliable WiFi access throughout the entire hotel.
At the Dorsett Kuala Lumpur, guests have shared mixed feelings about the hotel's gym facilities. Many visitors appreciate that the gym is conveniently located on the top floor, offering a nice space to work out. The gym is recognized for having extensive facilities, including a variety of workout equipment and even a climbing wall, which adds to the overall fitness experience.
However, several guests have noted some areas for improvement. The gym has been described as tiny and limited in its equipment. There's also feedback about the operating hours being somewhat restrictive, opening from only 6 am to 9 am. Some visitors mentioned that the gym equipment is not well-maintained with certain aspects appearing worn out. Additionally, instances of the gym being closed or issues with access cards have been reported.
Despite these critiques, there's still a general positivity about the gym with mentions of it being a good area to maintain fitness during a stay. Staff at the hotel have been helpful when guests seek directions to the gym and many appreciate the combination of gym and pool facilities on the property. Improvements in maintenance and broader operating hours could enhance the guest experience further.
The pool facilities at Dorsett Kuala Lumpur receive a mix of praise and constructive feedback from guests. The highlight is undoubtedly the rooftop infinity pool on the 30th floor which offers incredible views, including sights of the Twin Towers and has been described as clean, well-maintained and fantastic. Children love the pool, finding it suitable and enjoyable. However, some guests have noted that the pool space is limited, leading to a sense of crowding. Pool sizes, particularly for the smaller swimming areas, have been reported as smaller than expected, sometimes making the space feel cramped. Additionally, there have been a few mentions of the pool not being as clean as anticipated and requiring better maintenance. Guests also expressed a need for improved booking systems and more courteous pool staff. Despite some drawbacks, many found the pool experience to be an enjoyable and significant aspect of their stay at the hotel.
Many guests expressed dissatisfaction with the parking situation at Dorsett Kuala Lumpur. The common complaints include the tight and narrow spaces in the basement, making it challenging to maneuver, especially for larger vehicles. The parking area is also poorly lit and often lacks sufficient spots. Guests must pay RM10 per entry for parking without any complimentary options, which they found steep and expected better given the hotel's status. Some had to park outside or use valet services due to insufficient spaces. Parking far from the hotel and having to cross roads added to the inconvenience. Overall, guests felt that the hotel should offer improved and free parking facilities.
The Dorsett Kuala Lumpur appears to be a solid choice for those traveling with families. Many guests have praised the hotel for being good and comfortable for family stays, making it a viable option for both short-term and longer visits. The family rooms are often highlighted as spacious and suitable for accommodating multiple members, including configurations like 2 adults and 1 child or even a family of four.
Several families reported having a great time, expressing satisfaction with the spaciousness and comfort of the rooms. The hotel often upgrades guests to family suites, adding to the overall positive experience. Additionally, the location is convenient for family activities with important attractions such as the Pavilion Shopping Centre and the Twin Towers within walking distance.
There are mentions of some limitations, such as a lack of baby pool, older furniture and limited TV channels, especially for kids. However, these points don't seem to significantly detract from the family-friendly environment of the hotel.
In-house dining received excellent reviews with a noteworthy breakfast menu that caters well to family needs. While there were occasional mentions of cockroaches and outdated baby cribs, these issues appear to be somewhat isolated.
In summary, Dorsett Kuala Lumpur is generally seen as an ideal, comfortable and convenient hotel for family vacations, providing ample space and a favorable location for exploring the city with loved ones.
Dorsett Kuala Lumpur is ideally situated for those keen to explore the vibrant nightlife of Bukit Bintang. Guests have highlighted that its location is perfect for accessing bustling bars and shopping areas, all just a 10-minute walk away. The hotel is notably close to the Jalan Alor night market, a renowned hotspot for night-time activities. Walking distance to numerous nightlife spots makes it easy to dive into the city's evening entertainment.
The hotel itself is described as huge and lively with very clean facilities and friendly staff, including the security guards who enhance the sense of nighttime safety. The surrounding areas are rich with nightlife options, providing guests with a myriad of choices for dining, partying and late-night excursions. Additionally, the Dorsett Kuala Lumpur is praised for being in a superb location at an affordable rate without the hassle of crowded venues. The combination of a good room, decent amenities and easy access to nightlife makes it a solid choice for night owls and leisure travelers alike.
Dorsett Kuala Lumpur presents itself as a five-star hotel, yet traveler reviews suggest a discrepancy between its rating and the actual experience. While some guests find the price point reasonable for a five-star establishment, many feel it falls short of the luxury and standards typically expected. Comments suggest the hotel does not quite meet the five-star category it promotes with some guests noting the cleanliness and overall quality do not align with what a five-star title implies.
Despite these criticisms, there are mentions of five-star amenities and a sense of luxury, albeit not consistent across all experiences. Affordability is highlighted as a positive, especially when compared to other five-star hotels in the vicinity of Pavilion. However, satisfaction with room quality appears varied, indicating some rooms meet expectations while others do not.
Overall, while Dorsett Kuala Lumpur has elements of a five-star hotel, there is a recurring sentiment that it does not fully achieve the high standards typically associated with such a rating.
Dorsett Kuala Lumpur offers a blend of convenience and comfort, making it a solid choice for business travelers. The hotel is praised for its convenient location, which is great for both business and leisure, situated near shopping areas. The friendly and welcoming front desk staff adds to the positive experience for business guests, ensuring they feel well-cared-for during their stay.
The hotel features good business facilities, essential for carrying out work-related tasks, although some guests mentioned that the room WiFi may not be fast enough for video conferencing or online courses. Business travelers might find the rates a bit pricey, but many agree it is worth it for the services offered.
There are areas for improvement, particularly regarding room suitability for business use and responsiveness of the reception desk, as some guests experienced difficulties getting their requests attended to. Despite these drawbacks, the overall impression is that the hotel is jury-friendly for business travelers, making it a recommended spot for those visiting Kuala Lumpur on work-related trips.
Returning customers indicate a level of satisfaction, pointing to a generally positive experience at Dorsett Kuala Lumpur for business stays.
Dorsett Kuala Lumpur has received praise for its accessibility, making it a viable option for travelers with disabilities. The hotel's location is highly convenient, situated just a short, accessible walk from popular spots like Bukit Bintang and Pavilion, which are merely five minutes away. Its proximity to various amenities like malls, food shops, the MRT, KLCC and Petronas Towers adds to its appeal for those looking for easy access to key attractions. Guests found it straightforward to access shops and trains and the exterior of the hotel boasts a modern look.
Additionally, the friendly and helpful staff enhances the overall experience and the pool is noted to be accessible. Although there are minor flaws in the rooms and some guests mentioned the need to drag luggage from the lobby, the overall accessibility and strategic location of Dorsett Kuala Lumpur make it a favorable choice for travelers with disabilities.
The Dorsett Kuala Lumpur features a designated children's pool area that is generally appreciated by families traveling with young kids. The connecting room option is particularly useful for those with young children, adding convenience to the stay. Kids often find joy swimming in the baby pool and there is also an indoor playground that offers additional entertainment. Safety is a priority in the children's pool area, ensuring a secure environment for young ones. Despite these positives, there are mentions of the pool not being entirely kid-friendly with some feedback indicating hygiene issues and the pool being on the smaller side. The allotted pool time is limited to 45 minutes. While the main pool is described as awesome, these aspects suggest room for improvement to meet all family needs.
The Dorsett Kuala Lumpur features an impressive outdoor area highlighted by a large infinity pool on the 30th floor, which guests consistently find enjoyable. The pool is often described as gorgeous, beautiful and amazing with a particularly nice view of the iconic twin towers. While most guests appreciate the cleanliness of the pool area and the helpfulness of the pool attendant, there are occasional mentions of cleanliness issues and restrictions that some find problematic. The pool's rooftop location in the Residences offers an extra touch of luxury with panoramic views, although it's worth noting that it may not be suitable for kids. Some reviewers have suggested the need for a heating system to enhance the swimming experience further. Overall, the infinity pool with its breathtaking views remains a standout feature, even amidst minor criticisms regarding cleanliness and security.
Dorsett Kuala Lumpur offers a luxurious and quiet retreat in the heart of the city, blending a classy ambiance with convenience. With a prime location, the hotel provides a beautiful setting for travelers seeking an upscale experience. Guests appreciate the spacious rooms and the touches of luxury, such as the elegant piano and well-appointed bathroom facilities.
The hotel boasts a five-star feel at a reasonable price, making it an attractive option for those looking to indulge without breaking the bank. Despite some comments suggesting that the interior might not fully match the high-end exterior and that the service is not consistently at a five-star level, many still find the overall experience to be luxurious and good value for money.
The luxurious services and amenities, which include convenient essentials like toothbrushes and chargers, enhance the stay with some guests feeling that it competes well with other high-end hotels. While opinions vary, the hotel generally stands out for luxury at a reasonable price, making it a solid choice for a refined stay in Kuala Lumpur.
The Dorsett Kuala Lumpur provides a setting suitable for a romantic getaway, enhanced by its close proximity to Pavilion, a premier shopping and dining locale. Guests highlight the romantic atmosphere of the pool area, especially favorable for couples seeking a serene and intimate environment. The quick check-in process and quiet rooms contribute to a stress-free stay, allowing couples to relax and unwind easily. The presence of a big bed and a balcony offering pleasant views further adds to the romantic ambiance. While the room décor is noted as simple, the hotel is still considered a viable option for honeymoons. Despite some feedback suggesting the availability of better pool options, the overall experience remains attractive for romantic couples with thoughtful arrangements for romantic meals and nights.
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Location
Guests appreciate the proximity to the vibrant shopping belt of Kuala Lumpur with numerous malls like Lot 10, Fahrenheit and Times Square within walking distance. The location not only offers easy access to luxury shopping but also to local eateries and Arab Street, making it ideal for culinary enthusiasts.
Moreover, the hotel's placement near public transportation hubs like the Bukit Bintang MRT station, ensures seamless connectivity throughout the city. The area is described as quieter than some of the more bustling city spots, offering a peaceful retreat without compromising on accessibility.
Families find the location particularly convenient for walking to various malls and business travelers value its closeness to key business centers like TRX. The convenience extends to the variety of available services, including easy pickups by Grab or taxi services.
Overall, the Dorsett Kuala Lumpur's location is frequently highlighted as a standout feature, providing an excellent base for exploring the city’s top attractions, shopping and dining venues.
Breakfast
However, there are consistent mentions of the breakfast needing improvement. Some find it average, not very good or lacking in variety. Specific criticisms include repetitive options, low-quality products like bread and coffee and not meeting the expectations of diverse dietary preferences, particularly for Western and Arabic cuisines. Additionally, occasional operational issues such as long queues, limited seating and logistical constraints have been pointed out.
While many enjoy the breakfast spread, considering it decent or good, there are others who find it underwhelming for a 4-star hotel, citing a need for better presentation and taste. Overall, it’s a mixed bag; some guests enjoy the variety and local flavors, while others see room for significant enhancement, particularly in offering more international options and ensuring consistent quality.
Rooms
However, there are some recurring concerns. Several guests have mentioned that certain rooms and furnishings are dated with some pointing out cleanliness issues such as dust, stains or occasional odors. There are also mentions of outdated or malfunctioning amenities, including dim lighting and old furniture. While many rooms are described as clean and well-maintained, sporadic comments about mold, cockroaches and inconsistent housekeeping services suggest that maintenance can be inconsistent.
Despite these concerns, the overall consensus is that the rooms are spacious and comfortable with excellent cleaning services and helpful, friendly staff. The hotel offers a mix of modern conveniences and roomy layouts, making it a favorable option for both short and extended stays. With professional service and a variety of room types to choose from, Dorsett Kuala Lumpur promises a comfortable and convenient stay for most guests.
Beds
The linens frequently left a positive impression, described as fragrant, comfortable and clean. Additionally, the variety and comfort of the pillows were appreciated by some guests, adding to the overall sleeping experience.
However, there were also notable criticisms. Some pointed out issues with bed size, describing the beds as small or not meeting hotel standards. Problems with cleanliness were mentioned, including stained sheets and pillows, bad odors and occasional references to uncleanliness or bed bugs. Several guests found the pillows and mattresses uncomfortable, citing them as too soft, hard or poorly maintained.
Overall, while Dorsett Kuala Lumpur offers a generally pleasant sleeping experience with comfortable and spacious beds, potential guests should be aware of intermittent issues with cleanliness and comfort.
Cleanliness
However, several guests have raised concerns about the hotel's cleanliness. Issues such as dusty rooms, dirty carpets, mold in bathrooms and stained furniture and linens have been commonly noted. Some guests also reported sightings of cockroaches and other pests, which significantly impacted their experience. Maintenance appears to be inconsistent with some rooms needing a more thorough cleaning and updating of old furnishings.
The hotel's common areas and amenities could benefit from more attention to cleanliness, as these areas received criticisms for being dull, lifeless and not up to guests' hygiene standards. Some guests mentioned that despite housekeeping efforts, the cleanliness was below expectations with lapses like dirty bathtubs, dusty bedside tables and insufficient replenishment of room supplies.
Overall, while Dorsett Kuala Lumpur provides spacious, comfortable and generally clean rooms for many guests, the hotel still has areas to improve in maintaining consistent and high cleanliness standards throughout the property.
Staff
The bellboys and security guards received commendations for their friendly demeanor at the entrance and the housekeeping team was frequently praised for their prompt and efficient service. Reception service was described as quick and accommodating, though there were occasional lapses in professionalism with some guests experiencing slower responses and unhelpful behavior at times. Security staff, while generally amiable, had moments where their conduct was less than satisfactory.
Despite these positive aspects, the reviews also reflected instances of unsatisfactory encounters. Some guests reported rude and unsupportive responses from certain reception staff and security personnel with specific mentions of unprofessional attitudes and inefficiencies. Communication issues and lack of assistance during busy periods were also highlighted.
Overall, the staff's service at Dorsett Kuala Lumpur is generally perceived as friendly and accommodating with notable exceptions where service standards fell short.
Wi-Fi
Gym
However, several guests have noted some areas for improvement. The gym has been described as tiny and limited in its equipment. There's also feedback about the operating hours being somewhat restrictive, opening from only 6 am to 9 am. Some visitors mentioned that the gym equipment is not well-maintained with certain aspects appearing worn out. Additionally, instances of the gym being closed or issues with access cards have been reported.
Despite these critiques, there's still a general positivity about the gym with mentions of it being a good area to maintain fitness during a stay. Staff at the hotel have been helpful when guests seek directions to the gym and many appreciate the combination of gym and pool facilities on the property. Improvements in maintenance and broader operating hours could enhance the guest experience further.
Pool
Parking
Family
Several families reported having a great time, expressing satisfaction with the spaciousness and comfort of the rooms. The hotel often upgrades guests to family suites, adding to the overall positive experience. Additionally, the location is convenient for family activities with important attractions such as the Pavilion Shopping Centre and the Twin Towers within walking distance.
There are mentions of some limitations, such as a lack of baby pool, older furniture and limited TV channels, especially for kids. However, these points don't seem to significantly detract from the family-friendly environment of the hotel.
In-house dining received excellent reviews with a noteworthy breakfast menu that caters well to family needs. While there were occasional mentions of cockroaches and outdated baby cribs, these issues appear to be somewhat isolated.
In summary, Dorsett Kuala Lumpur is generally seen as an ideal, comfortable and convenient hotel for family vacations, providing ample space and a favorable location for exploring the city with loved ones.
Nightlife
The hotel itself is described as huge and lively with very clean facilities and friendly staff, including the security guards who enhance the sense of nighttime safety. The surrounding areas are rich with nightlife options, providing guests with a myriad of choices for dining, partying and late-night excursions. Additionally, the Dorsett Kuala Lumpur is praised for being in a superb location at an affordable rate without the hassle of crowded venues. The combination of a good room, decent amenities and easy access to nightlife makes it a solid choice for night owls and leisure travelers alike.
5 Star
Despite these criticisms, there are mentions of five-star amenities and a sense of luxury, albeit not consistent across all experiences. Affordability is highlighted as a positive, especially when compared to other five-star hotels in the vicinity of Pavilion. However, satisfaction with room quality appears varied, indicating some rooms meet expectations while others do not.
Overall, while Dorsett Kuala Lumpur has elements of a five-star hotel, there is a recurring sentiment that it does not fully achieve the high standards typically associated with such a rating.
Business
The hotel features good business facilities, essential for carrying out work-related tasks, although some guests mentioned that the room WiFi may not be fast enough for video conferencing or online courses. Business travelers might find the rates a bit pricey, but many agree it is worth it for the services offered.
There are areas for improvement, particularly regarding room suitability for business use and responsiveness of the reception desk, as some guests experienced difficulties getting their requests attended to. Despite these drawbacks, the overall impression is that the hotel is jury-friendly for business travelers, making it a recommended spot for those visiting Kuala Lumpur on work-related trips.
Returning customers indicate a level of satisfaction, pointing to a generally positive experience at Dorsett Kuala Lumpur for business stays.
Accessible
Additionally, the friendly and helpful staff enhances the overall experience and the pool is noted to be accessible. Although there are minor flaws in the rooms and some guests mentioned the need to drag luggage from the lobby, the overall accessibility and strategic location of Dorsett Kuala Lumpur make it a favorable choice for travelers with disabilities.
Children's Pool
Outdoor Pool
Luxury
The hotel boasts a five-star feel at a reasonable price, making it an attractive option for those looking to indulge without breaking the bank. Despite some comments suggesting that the interior might not fully match the high-end exterior and that the service is not consistently at a five-star level, many still find the overall experience to be luxurious and good value for money.
The luxurious services and amenities, which include convenient essentials like toothbrushes and chargers, enhance the stay with some guests feeling that it competes well with other high-end hotels. While opinions vary, the hotel generally stands out for luxury at a reasonable price, making it a solid choice for a refined stay in Kuala Lumpur.
Romantic
Yes, Dorsett Kuala Lumpur has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Dorsett Kuala Lumpur.
No, Dorsett Kuala Lumpur doesn't allow dogs.
Yes, parking facilities are available at Dorsett Kuala Lumpur.
Yes, Dorsett Kuala Lumpur has a gym.
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