citizenM Kuala Lumpur Bukit Bintang

Kuala Lumpur 3.14420500, 101.70645300 , 128 Jalan Pudu, Bukit Bintang (Show on Map)
9.1
Excellent


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1 room2 guests 1 room, 2 guests
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Summary of reviewsLocated in the lively Bukit Bintang district, citizenM Kuala Lumpur Bukit Bintang is perfectly situated for those eager to explore Kuala Lumpur's vibrant food and shopping scenes. The hotel's prime location provides easy access to famed street food at Jalan Alor, as well as nearby attractions like Pavilion Mall and other shopping centers. With convenient access to public transportation, guests can effortlessly visit notable landmarks such as Chinatown and the Petronas Towers. The surrounding area is abundant with bars, restaurants and night markets, contributing to a bustling atmosphere that enhances the overall appeal.

The hotel's breakfast experience garners generally positive reviews with a diverse selection that includes local favorites like nasi lemak sambal, various Western and Asian options and French cheeses. Guests appreciate the delicious and satisfying breakfast spread, complemented by barista-made coffee, although some note the need for greater variety and faster service.

Dinner options are convenient with flexibility for takeaway and proximity to popular dining spots such as Jalan Alor Food Street. This offers guests a variety of cuisines within a short walk from the hotel, although the hotel's own restaurant service may not always be available. The common area provides a relaxing environment that adds to the overall dining experience.

The hotel's rooms are consistently praised for their modern, clean and technologically advanced features. While the rooms are on the smaller side, the efficient layout and smart-tech features including control of lighting, air conditioning and entertainment through an iPad create a comfortable and user-friendly stay. Guests enjoy stylish decor, comfortable beds, clean and modern showers and abundant natural light. Minor inconveniences like communal ironing facilities are noted but do not significantly detract from the overall positive room experience.

Cleanliness is a standout feature at citizenM Kuala Lumpur Bukit Bintang with guests frequently highlighting the pristine condition of both rooms and common areas. The hotel is described as modern, sleek and well-maintained with particular praise for the spotless bathrooms and efficient housekeeping services.

The staff receive overwhelmingly positive feedback for their friendliness, helpfulness and professionalism. Guests commend the staff for their welcoming and accommodating nature, attentive service and personal touches that enhance the stay experience. Notable mentions are made of staff members like Mary, Duncan, Lily and Jeswyn for their exceptional service.

Free wifi at the hotel is another highlight, noted for its fast, reliable and stable connections throughout the rooms and common areas. Guests appreciate the tech-savvy integrations like an iPad in rooms and the myCitizens app, which enhance the convenience of their stay. Minor issues with wifi speed are occasional but do not overshadow the overall positive experience.

Parking is convenient and hassle-free with a secure lot at the back of the hotel, which is free and readily available. This ease of parking adds to the positive guest experience and for those preferring not to drive, using rideshare options like Grab is also convenient.

The beds are a major highlight, frequently described as exceptionally large, comfortable and conducive to a restful sleep. The luxurious bedding and pillows contribute significantly to positive reviews, even though a few guests found the mattresses too soft.

As a four-star hotel, citizenM Kuala Lumpur Bukit Bintang excels with modern design, high-quality amenities and excellent service, making it a popular choice for both leisure and business travelers. The hotel's value for money, smart design and clean facilities are frequently praised with many guests expressing their intention to return.

For business travelers, the hotel offers excellent workspaces, reliable wifi and a conducive environment for productivity. The versatile common spaces and well-equipped coworking areas support solo and collaborative work, making it an ideal choice for business trips. The hotel's thoughtful room design further caters to the needs of business travelers, ensuring a comfortable and efficient stay.

In summary, citizenM Kuala Lumpur Bukit Bintang provides a modern, clean and conveniently located accommodation option, complemented by friendly staff, excellent amenities and a vibrant atmosphere, making it a top choice for visitors to Kuala Lumpur.
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Hotel Taking Steps Towards Sustainability
citizenM hotels are designed with a focus on smart technology and efficiency, contributing to lower energy consumption. Their modular construction approach also emphasizes sustainable building practices. While specific details for this hotel are limited, the brand's core philosophy prioritizes efficient resource use and a reduced environmental footprint.

Business Hotel

Hotel with Parking

Accessible Hotel

4-Star Hotel

Room Types
King Room The double room features air conditioning, an iPad, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a wardrobe, a safe deposit box, parquet floors, heating and a flat-screen TV. The unit has 1 bed.

Guest Reviews
9.1
Excellent
Location
Located at the heart of Kuala Lumpur in the vibrant Bukit Bintang district, citizenM Kuala Lumpur Bukit Bintang boasts an enviable spot for travelers eager to explore the city. The hotel’s strategic location offers convenient access to a variety of attractions, making it perfect for both foodies and shopaholics. Jalan Alor, famed for its street food, is just a short walk away, allowing guests to indulge in local culinary delights with ease.

Additionally, the nearby Pavilion Mall and other shopping centers are within walking distance, providing ample opportunities for retail therapy. The proximity to public transport, including MRT and monorail stations, facilitates effortless travel to other parts of the city, including Chinatown and the iconic Petronas Towers.

Guests have praised the hotel’s central position, noting its suitability for short stop-overs and extended explorations alike. The surrounding area is filled with bars, restaurants and night markets, adding to the lively atmosphere that makes Bukit Bintang a popular choice for visitors.

The hotel is also highlighted for its clean accommodations, friendly staff and modern amenities like fast internet and innovative in-room technology. Whether for a city vacation or a business trip, citizenM Kuala Lumpur Bukit Bintang offers a prime location to experience the best of Kuala Lumpur.

Breakfast
CitizenM Kuala Lumpur Bukit Bintang offers a breakfast experience that appears to delight many guests with its variety and flavor. Many reviews highlight the superb nasi lemak sambal, Western and Asian options and delightful French cheeses. The breakfast spread is often described as delicious, satisfying and plentiful with special mentions of the barista-made coffee enhancing the overall experience. Some guests found the breakfast to be a considerable highlight of their stay, noting the diverse and tasty selection of sweet and savory dishes.

However, there are occasional criticisms regarding the variety and repetition of options with some guests describing it as basic or limited. A few reviews mentioned disappointments with the speed of service and the quality of certain items, like recycled bread and undercooked eggs. Despite these critiques, many guests still found the breakfast to be good with friendly service and clean dining spaces, often considering it reasonable for the price paid.

Overall, breakfast at citizenM Kuala Lumpur Bukit Bintang garners a generally positive reception with praises for its taste, variety and value, though there is room for improvement in options and consistency.

Dinner
The 'citizenM Kuala Lumpur Bukit Bintang' offers convenience and flexibility when it comes to dinner options, although the hotel’s restaurant service may not always be available. Guests appreciated the assistance in preparing takeaway options and noted the hotel’s prime location near popular dining spots. For those craving a variety of cuisines, the proximity to Jalan Alor Food Street is a highlight, as is the ease of walking to nearby mall restaurants and other popular eateries. Despite occasional closures of the hotel kitchen, the common area provides a pleasant environment for relaxing or working, enhancing the overall dining experience.

Rooms
At citizenM Kuala Lumpur Bukit Bintang, guests consistently appreciated the hotel's modern, clean and technologically advanced rooms. The rooms are equipped with smart-tech features, allowing control of lighting, air conditioning, curtains and entertainment through an iPad, creating a high-tech and user-friendly experience. The decor is stylish and contemporary with futuristic elements that align with the hotel's overall design concept.

Despite the positive feedback, numerous reviews pointed out that the rooms are on the smaller side. However, the clever and efficient layout makes the most of the limited space, ensuring comfort and functionality. The large windows in many rooms offer bright natural light and, in some cases, city views that enhance the guest experience. Beds are described as extremely comfortable, contributing to a restful stay.

Rooms are noted for their cleanliness and practical design. The facilities, including clean and modern showers, separate toilet areas and durable fittings, meet the needs of the guests nicely. Although some guests mentioned small inconveniences, such as having to use communal ironing facilities, most found the room amenities sufficient for a comfortable stay with good WiFi, stylish decor and necessary toiletries provided.

Overall, citizenM Kuala Lumpur Bukit Bintang's rooms are ideal for those seeking a modern, comfortable and high-tech accommodation in a clean and vibrant setting, though travelers should be prepared for the compact nature of the space.

Beds
The beds at citizenM Kuala Lumpur Bukit Bintang receive overwhelmingly positive feedback from guests. Most reviews highlight the beds as being exceptionally large and incredibly comfortable. Words like soft, cosy and sumptuous frequently appear with many guests stating that they slept very well and likening the experience to sleeping like babies. The pillows and bedding also contribute to a restful sleep, described as luxurious and superbly comfortable. Although a few guests found the mattresses too soft, the overall sentiment is that the beds offer a high level of comfort, making guests reluctant to get up in the morning. This emphasis on comfort, combined with the spacious design, assures a restful and satisfying stay.

Cleanliness
CitizenM Kuala Lumpur Bukit Bintang consistently impresses with its exceptional cleanliness. Reviewers frequently highlight the pristine conditions of both the rooms and common areas, describing the hotel as modern, sleek and well-maintained. The bathrooms receive particular praise for their spotless condition, complemented by efficient and pleasant housekeeping services. Guests frequently mention the hotel's fresh and hygienic atmosphere, enhanced by a lack of humidity and pleasant scents.

The hotel is not only clean but also stylishly designed, evoking a trendy and welcoming environment. Modern amenities such as a tablet app to control room features add a touch of convenience and sophistication. Despite a few minor issues, such as occasional maintenance lapses, overall cleanliness remains one of the standout features. The property offers cozy, comfortable rooms with pristine beddings and thoughtful decor. Common areas, including the workspace and lobby, are consistently described as clean and inviting.

In summary, CitizenM Kuala Lumpur Bukit Bintang excels in maintaining a clean, modern and inviting environment, making it a top choice for travelers valuing hygiene and comfort.

Staff
The staff at citizenM Kuala Lumpur Bukit Bintang have garnered overwhelmingly positive feedback from guests, consistently praised for their friendliness, helpfulness and professionalism. Many reviews highlight the staff's welcoming and accommodating nature, describing them as exceptionally polite, attentive and eager to assist with any needs or queries. Guests have noted the staff's ability to quickly address issues, provide useful travel advice and even remember frequent visitors' names, adding a personal touch to their stay.

Examples of standout service include the immediate responsiveness of staff, their enthusiasm and their cheerful disposition, creating a pleasant and hospitable environment. The front desk staff, in particular, received commendations for their efficiency and professionalism. Moreover, staff members such as Mary, Duncan, Lily and Jeswyn were singled out for their exceptional service, going above and beyond to enhance the guest experience.

Even amid a few outlier comments about inconsistent friendliness, the majority of feedback underscores the staff's competence and dedication to providing an enjoyable stay. Their attentive and warm approach significantly contributes to the friendly and inviting atmosphere of the hotel, making it a standout option for travelers seeking excellent hospitality in Kuala Lumpur.

Wi-Fi
At citizenM Kuala Lumpur Bukit Bintang, the wifi service receives overwhelmingly positive feedback from guests. The connections are generally described as fast, reliable and stable with high-speed internet available throughout both the rooms and the lounge areas. Guests find the wifi ideal for work purposes, thanks to its good bandwidth and uninterrupted service. Additionally, the hotel provides free wifi, making connectivity easy and hassle-free.

The hotel integrates modern technology into its services quite effectively. Rooms come equipped with an iPad for controlling various features, further enhancing the convenience of stay. The myCitizens app also adds to the tech-savvy experience. However, while most reviews praise the wifi speed and reliability, there are a few mentions of it being cumbersome or slow at times, though these are in the minority compared to the overall satisfaction.

Self-check-in processes and smart controls throughout the premises reflect the hotel's emphasis on using technology to improve guest experiences. Overall, citizenM Kuala Lumpur Bukit Bintang impresses with its robust and efficient wifi service, proving to be a dependable choice for both leisure and business travelers.

Parking
CitizenM Kuala Lumpur Bukit Bintang offers a convenient and hassle-free parking experience for guests. The hotel features its own parking lot at the back of the building, providing a sense of security as it is both safe and free. Visitors frequently find parking to be easy to locate with sufficient availability even for those arriving by car. Free parking is consistently highlighted, making the overall parking situation both practical and accessible.

Moreover, guests appreciate the ease of parking at the hotel, describing it as straightforward and convenient. While some mention that the parking lot design may be a bit tight for lower vehicles, it's generally an accommodating space. For those who prefer not to drive, the option to book Grab rides effortlessly adds another layer of flexibility. Overall, parking at citizenM Kuala Lumpur Bukit Bintang is well-received, contributing positively to the guest experience.

4 Star
CitizenM Kuala Lumpur Bukit Bintang delivers an exceptional four-star hotel experience, drawing consistent praise for its modern design, high-quality amenities and excellent service. Guests enjoy a great time due to the comfortable rooms, reliable WiFi and vibrant ambiance created by nice lighting and automated window shutters. The lobby space stands out as a great area to unwind and the breakfast offered is well-received.

The hotel's facilities and services are top-level, earning it a solid recommendation for a relaxing and enjoyable stay. Many visitors highlight the smart design and creative thinking behind the hotel’s features, contributing to an overall beautifully different experience. Cleanliness is a standout attribute with numerous mentions of the rooms and common areas being super clean.

Guests frequently describe the staff as polite, friendly and super attentive, ensuring that the process of check-in and check-out is smooth and stress-free. The hotel is characterized by exceptional value for money, making it a popular choice for both work and leisure travel.

This four-star hotel is renowned for delivering service and accommodation that often feels a step above typical four-star ratings. Many patrons express their intention to definitely return and recommend the hotel to friends, solidifying CitizenM Kuala Lumpur Bukit Bintang as a top choice for visitors looking for high-quality stays in the city.

Business
Situated in the bustling heart of Kuala Lumpur, citizenM Kuala Lumpur Bukit Bintang offers an array of amenities tailored for business travelers. The hotel features multiple workspaces, including a well-equipped coworking area and functional living room space with ample tables and chairs. These areas are perfect for solo business trips or important meetings and the hotel's excellent WiFi ensures seamless productivity.

The common spaces on the ground floor are versatile and conducive to collaborations, making them ideal for workations. The communal area even includes Mac desktop computers for guests' use. The high-tech and fun atmosphere of the hotel contributes to a very good work environment, which many guests find suitable for short stops or longer business trips.

CitizenM’s lobby doubles as a social space where guests can relax after a busy day, hang out or have a drink. Those in need of a quiet place to work late into the night will appreciate the work tables, which are accessible 24/7.

The rooms are designed with the business traveler in mind. Cozy and comfortable, they include sensible placements for plugs and lights, ensuring a convenient stay. Despite some minor issues with soundproofing, the overall setup supports a restful night's sleep, ideal for those adjusting to jetlag.

Additionally, the hotel provides sufficient parking spaces for those attending big meetings and boasts a great location in the city, making it a practical choice for business travelers. With excellent staff and facilities specifically catered to business needs, citizenM Kuala Lumpur Bukit Bintang stands out as a top choice for work trips.

Accessible
CitizenM Kuala Lumpur Bukit Bintang has garnered praise for its exceptional accessibility features, making it a convenient choice for travelers with disabilities. The hotel is praised for its handicap-accessible facilities, including accessible rooms, ensuring a comfortable stay for all guests.

One of the standout features is its remarkably central location, offering easy access to key Kuala Lumpur destinations. It is close to major attractions, shopping malls and the bustling Bukit Bintang area. The proximity to public transport, such as the subway station, MRT and Imbi monorail station—just a 10-minute walk away—facilitates smooth navigation across the city. The free KLGO bus service and companies offering tour pick-ups directly from the hotel further enhance its transit convenience.

The hotel is situated within walking distance of vibrant food streets, cafes and night markets, making it effortlessly convenient to explore the rich local culture and culinary delights. This ease of access extends to nightlife hotspots and essential city landmarks, ensuring a well-rounded urban experience.

In addition, the hotel boasts a beautifully decorated lobby and efficient, easy check-in and check-out processes, contributing to a hassle-free stay. Their central location does an excellent job of supporting guests in exploring Kuala Lumpur, providing direct connections to popular locations and ensuring a comfortable, accessible experience for everyone.


No, citizenM Kuala Lumpur Bukit Bintang doesn't have any pool.

No, a spa isn't available at citizenM Kuala Lumpur Bukit Bintang.

No, citizenM Kuala Lumpur Bukit Bintang doesn't allow dogs.

Yes, parking facilities are available at citizenM Kuala Lumpur Bukit Bintang.

No, citizenM Kuala Lumpur Bukit Bintang doesn't have a gym.

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