Capri by Fraser, Bukit Bintang
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Summary of reviewsCapri by Fraser, Bukit Bintang has garnered widespread acclaim for its strategic location, nestled in the vibrant heart of Kuala Lumpur's Bukit Bintang district. Guests have highlighted the convenient walking distance to major attractions such as Pavilion shopping mall, TRX and Berjaya Times Square, along with iconic landmarks like Petronas Towers and areas like Jalan Alor and Arab Street. The easy access to shopping, diverse dining options and nightlife, combined with excellent proximity to public transport, makes it an excellent base for both tourists and business travelers.
The hotel’s breakfast offerings have been praised for their extensive selection of local and international dishes, often lauded for quality and variety, particularly the freshly baked pastries. The setting, which provides panoramic city views, adds to the dining experience. However, guests have also noted areas for improvement, including the need for more diverse dietary options and better replenishment during peak hours.
Dining experiences at Capri by Fraser, Bukit Bintang receive mixed reviews. While cocktails and happy hour offerings are popular, dinner options have been critiqued for being overpriced and lacking variety. The Den restaurant, however, has been acknowledged for its lunch offerings and pleasant dining environment. Notable positives include tasty meals and an attentive executive area for breakfast and lunch.
Rooms at the hotel are widely praised for their modern, spacious and well-equipped design. Features such as kitchenettes, floor-to-ceiling windows with city views and large bathrooms contribute to an enhanced stay experience. Despite minor issues like occasional noise or small cleanliness oversights, the overall sentiment remains positive with clean, comfortable and functional accommodations being a standout.
The consistent cleanliness of the hotel is frequently highlighted with guests lauding the spotless rooms and common areas, enhanced by efficient housekeeping services. The freshness of the new hotel design adds to its appeal, making for a hygienic and luxurious environment.
Capri by Fraser, Bukit Bintang's staff are commended for their friendliness, professionalism and helpfulness. Positive interactions with the staff across different departments contribute significantly to the overall guest experience. Despite some suggestions for improved training in certain areas, the team's sociable and accommodating nature is a strong point for the hotel.
Wi-Fi connectivity generally meets guest expectations with high-speed internet and strong signals in most areas, though some inconsistency on higher floors is noted. The gym facilities receive high praise for their modern equipment, cleanliness and the added motivation from panoramic views.
The rooftop infinity pool is a highlight for many guests, offering stunning city views, especially during sunset. While there are minor concerns about the pool size and occasional renovations, the clean and well-maintained environment, coupled with available amenities and a bar, makes it an attractive feature.
Parking at the hotel features an advanced automated system that, while secure and convenient, has received mixed feedback due to costs and occasional wait times during peak hours. Some guests found traditional parking systems preferable.
Family-friendliness is another strong suit with spacious suites and interconnected studios catering well to family needs. The inclusion of kitchenettes in some rooms provides added convenience for those traveling with young children.
In summary, Capri by Fraser, Bukit Bintang stands out for its outstanding location, modern amenities, cleanliness and friendly staff, making it an excellent choice for both leisure and business travelers. With a few areas highlighted for improvement, the overall guest experience remains highly positive.
Categories
The hotel’s breakfast offerings have been praised for their extensive selection of local and international dishes, often lauded for quality and variety, particularly the freshly baked pastries. The setting, which provides panoramic city views, adds to the dining experience. However, guests have also noted areas for improvement, including the need for more diverse dietary options and better replenishment during peak hours.
Dining experiences at Capri by Fraser, Bukit Bintang receive mixed reviews. While cocktails and happy hour offerings are popular, dinner options have been critiqued for being overpriced and lacking variety. The Den restaurant, however, has been acknowledged for its lunch offerings and pleasant dining environment. Notable positives include tasty meals and an attentive executive area for breakfast and lunch.
Rooms at the hotel are widely praised for their modern, spacious and well-equipped design. Features such as kitchenettes, floor-to-ceiling windows with city views and large bathrooms contribute to an enhanced stay experience. Despite minor issues like occasional noise or small cleanliness oversights, the overall sentiment remains positive with clean, comfortable and functional accommodations being a standout.
The consistent cleanliness of the hotel is frequently highlighted with guests lauding the spotless rooms and common areas, enhanced by efficient housekeeping services. The freshness of the new hotel design adds to its appeal, making for a hygienic and luxurious environment.
Capri by Fraser, Bukit Bintang's staff are commended for their friendliness, professionalism and helpfulness. Positive interactions with the staff across different departments contribute significantly to the overall guest experience. Despite some suggestions for improved training in certain areas, the team's sociable and accommodating nature is a strong point for the hotel.
Wi-Fi connectivity generally meets guest expectations with high-speed internet and strong signals in most areas, though some inconsistency on higher floors is noted. The gym facilities receive high praise for their modern equipment, cleanliness and the added motivation from panoramic views.
The rooftop infinity pool is a highlight for many guests, offering stunning city views, especially during sunset. While there are minor concerns about the pool size and occasional renovations, the clean and well-maintained environment, coupled with available amenities and a bar, makes it an attractive feature.
Parking at the hotel features an advanced automated system that, while secure and convenient, has received mixed feedback due to costs and occasional wait times during peak hours. Some guests found traditional parking systems preferable.
Family-friendliness is another strong suit with spacious suites and interconnected studios catering well to family needs. The inclusion of kitchenettes in some rooms provides added convenience for those traveling with young children.
In summary, Capri by Fraser, Bukit Bintang stands out for its outstanding location, modern amenities, cleanliness and friendly staff, making it an excellent choice for both leisure and business travelers. With a few areas highlighted for improvement, the overall guest experience remains highly positive.
Dog Friendly Hotel
This hotel is listed as a dog-friendly option in Kuala Lumpur. It offers amenities that cater to guests traveling with dogs.
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Capri by Fraser, Bukit Bintang boasts a superb location in the heart of Kuala Lumpur's bustling Bukit Bintang district. Guests appreciate the easy walking distance to major attractions like Pavilion shopping mall, TRX and Berjaya Times Square. Being centrally located, the hotel provides convenient access to shopping hotspots, diverse dining options and vibrant nightlife. The close proximity to iconic landmarks such as the Petronas Towers and popular areas like Jalan Alor and Arab Street enhances its appeal for tourists and business travelers alike.
The strategic positioning makes it ideal for those who love to explore on foot with most major malls and eateries just a short stroll away. Additionally, the vicinity to public transport ensures seamless connectivity to other parts of the city. This combination of location and convenience has earned high praise from visitors, making it a perfect base for a city stay. The modern amenities, clean rooms and spacious accommodations only add to the overall positive experience.
At Capri by Fraser, Bukit Bintang, the breakfast experience is often highlighted by guests for its extensive and rich selection. Many reviews commend the buffet for its variety of local and international dishes with several noting the freshly baked pastries and delicious offerings as standout elements. The breakfast area, set on the higher floors, also offers impressive views of the city which many guests find adds to the enjoyment of their meal.
Despite the numerous positive reflections, some guests feel the breakfast menu could benefit from more diversity, particularly in accommodating dietary preferences such as vegan or vegetarian options. There are remarks suggesting a need for healthier choices, such as no-sugar yogurt and fresh vegetables, as well as a nod to culturally diverse options like Arabic food.
The quality of the food is generally highly rated with the breakfast often described as delicious and hearty. However, there are occasional mentions of the breakfast lacking variety and issues with certain items not being replenished promptly, leading to a crowded and cramped dining space during peak hours.
Overall, while the breakfast at Capri by Fraser, Bukit Bintang garners praise for its extensive selection and quality, there are areas identified for improvement to better cater to the diverse tastes and preferences of all guests.
Guests at Capri by Fraser, Bukit Bintang have varied opinions about their dining experiences. Many enjoyed the cocktails and found great value in the happy hour offerings, though some noted the bar's early closing time and peculiar opening hours. Dinner at the hotel's restaurant received mixed reviews with several guests praising the tasty and pleasant meals, remarking on the improved menu and highlighting the delicious dishes available for lunch. However, others felt that the dinner options were overpriced with some dishes, such as the fried rice served in a box, leaving much to be desired in terms of taste.
The Den restaurant was noted for its nice food, though it lacked variety. The separate executive area received positive feedback for its excellent breakfast and lunch selections, which change daily and are complemented by very nice staff. Despite some criticisms about the attentiveness of the service and an underwhelming and limited selection at the hotel bar which didn't encourage lingering, there were aspects guests enjoyed about dining at the hotel.
While some guests found the food expensive, especially for room service, they appreciated the beautiful rooftop pool as a redeeming feature of their stay. Overall, dining at Capri by Fraser, Bukit Bintang offers a mixed bag with certain standout positives amidst areas for improvement.
Capri by Fraser, Bukit Bintang has received widespread praise for its rooms, which are described as clean, modern and exceptionally spacious. Guests appreciate the stylish design and modern amenities, including kitchenettes equipped with microwaves and kettles, as well as floor-to-ceiling windows that offer breathtaking views of Kuala Lumpur City. The bathrooms are similarly impressive with huge showers and an array of amenities. Comfortable beds and quiet rooms add to the overall appeal, ensuring a restful stay.
The hotel's modern design elements and high standards of cleanliness are frequently highlighted. Multiple reviews mention the comfort and functionality of the rooms, pointing out ample space for work and relaxation, including smart TVs with a variety of entertainment options.
Despite a few minor issues, such as occasional noise from busy roads or small cleanliness oversights, the overall sentiment remains positive. Guests frequently note the impressive service with quick check-ins and friendly staff contributing to a highly satisfactory experience.
In summary, Capri by Fraser, Bukit Bintang offers well-equipped, beautifully designed rooms that cater to modern travelers seeking comfort, convenience and impressive city views.
Capri by Fraser, Bukit Bintang showcases an array of feedback concerning its beds, primarily reflecting positivity but with a few areas for improvement. The majority of guests highlight the comfort and quality of the beds, describing them as comfortable, firm and clean. Descriptions like "comfy bed and pillow," "super comfy bed," and "very comfortable bed and pillows" are frequent, demonstrating a strong approval for the sleep experience. Clean, quality bedding and neat linings also received commendation, contributing significantly to a restful stay.
The bedding itself garners praise for its high quality with references to comfortable rooms underscoring an overall pleasant ambiance. Some guests pointed out specific perks such as spacious, king-size beds and helpful amenities like a pillow menu. The availability of clean, crisply laundered linens further enhances the experience for many visitors.
However, not all feedback is uniformly positive. A minority of guests found the mattresses to be either too hard or worn down and there were isolated reports of unclean bed linen. Some visitors experienced issues with pillow comfort with a few finding them too soft for their liking. The absence of nearby power sockets, apart from USB ports, poses a small inconvenience for some.
Overall, Capri by Fraser, Bukit Bintang seems to offer an exceptional sleep environment with comfortable, clean and well-kept bedding, though it would benefit from addressing the occasional discomfort with mattress firmness and the cleanliness of bed linens.
Capri by Fraser, Bukit Bintang consistently impresses guests with its exceptional cleanliness, often described as spotless and top-notch. Reviewers repeatedly highlight the clean and modern aesthetics of the hotel, noting that both rooms and common areas such as bathrooms and facilities are meticulously maintained. Guests appreciate the efficient and effective housekeeping services, although a few mention room for improvement in attention to detail.
The hotel is new and this freshness adds to its appeal, making everything seem updated and well-kept. Rooms are described as spacious and comfortable with high-quality linens, towels and appliances contributing to an overall sense of hygiene and luxury. The hotel’s modern design and well-equipped rooms, complete with amenities like kitchenettes, further enhance the stay.
Additionally, the hotel benefits from a pleasant and clean environment with some guests specifically mentioning the delightful reception area fragrance. Overall, the combination of cleanliness, comfort and attentive housekeeping makes Capri by Fraser a standout choice for travelers seeking a pristine and pleasant accommodation experience in Bukit Bintang.
At Capri by Fraser, Bukit Bintang, the staff consistently receive high praise from guests for their friendliness, helpfulness and professionalism. Every encounter, whether with the housekeeping team, reception, concierge or even the security guards, is marked by a warm and welcoming attitude. Particular team members, such as Mr. Lee from Food and Beverage, the French-speaking breakfast attendant and attentive concierges, are frequently highlighted for their exceptional service.
Guests appreciate the swift and pleasant check-in and check-out processes, as well as the staff's efficiency and readiness to assist with any issues or special requests. The front desk often receives commendations for their sociable and accommodating behavior, enhancing the overall guest experience.
Interactions with the staff, from the friendly smiles of waitstaff to the diligent attention at the front desk, make stays at the hotel special. The professionalism of the staff ensures a seamless and enjoyable visit, while their attentiveness and prompt response to queries or problems only add to the positive impression.
However, a few reviews do mention occasional shortcomings in customer service and interaction, noting instances where staff could benefit from additional training or improvement in etiquette. Nonetheless, the majority of feedback underscores a highly engaging and supportive team, capable of transforming a standard hotel stay into a memorable experience.
In summary, the staff at Capri by Fraser, Bukit Bintang, are highly regarded for their genuine friendliness and willingness to go above and beyond for their guests, making it a preferred choice for visitors to the area.
Capri by Fraser, Bukit Bintang offers a mixed experience when it comes to Wi-Fi connectivity. Many guests complimented the high-speed internet and strong Wi-Fi signal throughout various areas of the hotel. Specific praise was given to the fast and very fast speeds with the connections being described as solid and excellent. However, some reviews highlighted that the Wi-Fi wasn’t consistent everywhere; particularly, guests on the 30th floor experienced weaker signals and occasional issues with logging in. Despite a few mentions of choppy and unstable connections, the majority of feedback leaned towards a positive experience with good and reliable internet speeds. Overall, while the Wi-Fi at Capri by Fraser, Bukit Bintang generally meets the needs of most guests, there is room for improvement to ensure more consistent connectivity throughout the entire hotel.
Capri by Fraser in Bukit Bintang boasts impressive gym facilities that earn high praise from guests. The gym is described as well-equipped, clean and modern, offering a good size for workouts. Guests appreciate the 24-hour accessibility, providing flexibility for any schedule. The gym's state-of-the-art equipment, including a Smith machine and benches, is complemented by the breathtaking, panoramic views that create a motivating atmosphere. The fitness studio and gym area are consistently noted as being well-maintained and tidy with new equipment that enhances the workout experience. Overall, the gym and its adjoining amenities, such as the infinity pool, contribute to a well-rounded, enjoyable stay at the hotel.
Capri by Fraser, Bukit Bintang boasts a stunning rooftop infinity pool that consistently leaves guests impressed. The pool, located on various high floors such as the 41st and 43rd, offers breathtaking city views, particularly appreciated at sunset. The rooftop pool area is described as beautifully maintained with a lovely ambiance and tranquil atmosphere. While some guests noted that the pool area is small and was at times under renovation, the majority still found it to be amazing and well-appointed with indoor and outdoor showers.
The infinity pool is highlighted for its cleanliness and size, making it suitable for swimming. Additionally, the pool area is equipped with sufficient amenities, including provided towels, adding to the guests' convenience. There are mixed reviews about the pool's capacity and depth with some finding it could be larger, but the overall design and experience seem to overshadow these minor concerns.
Another standout feature is the spectacular city view that the pool offers, making it a perfect spot to relax and take in the scenery. Guests have remarked on the stunning views after sunset, adding a romantic allure to the rooftop setting. The pool area also features a bar, enhancing the overall experience with the availability of refreshments.
In summary, despite occasional minor setbacks, the rooftop infinity pool at Capri by Fraser, Bukit Bintang is widely praised for its magnificent views, excellent maintenance and relaxing atmosphere, making it a delightful highlight of the stay.
At Capri by Fraser, Bukit Bintang, the parking experience is notably unique due to its advanced automated system. Many guests found the robotic car lift system impressive and felt that it provided a sense of security. The elevated parking structure also garnered positive remarks for being cool and convenient, particularly due to the safety it offers. Valet parking is highlighted as an easy option.
However, several issues were noted. The lack of free parking and the daily RM12 fee for per-entry parking were common concerns, especially for long-stay guests. During peak hours, such as check-in and check-out times, wait times for accessing cars can be lengthy, which some guests found inconvenient. Additionally, the parking instructions were often described as confusing and the car lift was sometimes deemed troublesome and slow.
While some appreciated the innovative nature of the automated system, others expressed a preference for traditional basement parking, citing that the current system might be a hassle and needs improvement, especially during busy periods. Despite some drawbacks, the parking facility is lauded for its overall security and convenience, making it a noteworthy feature for those staying at the hotel.
Capri by Fraser, Bukit Bintang stands out as an appealing choice for families looking for a comfortable and convenient stay in the heart of Kuala Lumpur. The hotel prides itself on being family-friendly, providing an array of activities and amenities that cater to guests of all ages. Spacious suites and interconnected studios offer the ideal setup for family stays, ensuring everyone has room to relax and enjoy. The inclusion of kitchenettes in some rooms adds a touch of convenience, perfect for preparing simple meals or snacks, especially useful for families with young children.
Parents will appreciate the dedicated family and kids zones, ensuring that the little ones have plenty of space to run around and play. The baby pool adds an extra layer of enjoyment for families with younger children, while older kids and teens can have a great time at the hotel's game room or by taking a dip in the broader pool. The self-service laundry facilities are a thoughtful addition, making longer stays hassle-free and convenient.
The hotel's central location is another major plus, putting guests close to shopping and entertainment options, making it easy to explore and enjoy the vibrant Bukit Bintang area. The positive feedback extends to the friendly and helpful staff, who go the extra mile to meet special requirements and ensure a pleasant stay for all guests. Overall, Capri by Fraser, Bukit Bintang offers an enjoyable and accommodating environment, making it an excellent choice for a family-friendly staycation in Kuala Lumpur.
Capri by Fraser, Bukit Bintang, is an exceptional choice for travelers seeking a modern, clean and comfortable stay in Kuala Lumpur. The hotel is impressively new with many reviews mentioning that it feels not even a year old. This brand-new structure boasts thoughtful and careful decoration, aligning well with its upscale four-star rating.
Guests have raved about the 5-star design and services with some even receiving complimentary upgrades to Executive Studio Suites, adding a touch of luxury to their stay. The facilities are state-of-the-art, including a fantastic gym, a beautiful pool and well-equipped, newly renovated rooms. The cleanliness of the hotel and its rooms is consistently highlighted, contributing to a five-star experience for many visitors.
Though the service quality appears to be somewhat inconsistent with a few guests noting that it could be better for a four-star establishment, many others have praised the friendly and efficient staff. Attentive service combined with modern amenities make it a good value for money.
The breakfast offerings are appropriate for a four-star hotel, complementing the overall excellent amenities that meet and often surpass the category’s standards. In short, Capri by Fraser, Bukit Bintang, provides a superb blend of contemporary design, cleanliness and comfort, making it a highly recommended option for visitors to the city.
Capri by Fraser, Bukit Bintang boasts a prime location in the heart of Kuala Lumpur, offering excellent accessibility for guests, including those with disabilities. The hotel is within walking distance to major attractions such as Pavilion, Jalan Alor, Bukit Bintang and several renowned shopping centers and restaurants. Easy access to public transport, including Bukit Bintang MRT and Monorail Stations, reinforces its convenience for all travelers.
Families will find the hotel's location particularly advantageous, as it is centrally placed and close to local attractions, making it suitable for outings with children. Accessibility features are well-thought-out with the hotel being wheelchair accessible and providing good handicap access. Elevators can accommodate guests even during peak hours, ensuring a hassle-free stay.
The rooms are spacious and the varied, extensive breakfast options cater to diverse tastes. While the reception desk being on the 40th floor might be unconventional, it does not detract from the overall convenience and accessibility the hotel offers. Whether arriving by road or using public transportation, guests will find Capri by Fraser's strategic location to be easily reachable and well-suited for a comfortable stay.
Capri by Fraser, Bukit Bintang boasts a stunning collection of rooftop infinity pools that have received praise from many guests. Located on floors as high as the 40th and 43rd, the pools provide breathtaking views of Kuala Lumpur, making the area a favorite spot for cityscape photography. Reviews highlight the beautifully designed and well-maintained outdoor swimming pool area, emphasizing its clean condition and stylish design. Though some guests noted the pool was on the smaller side and occasionally under construction, the overall sentiment is positive. The pool area is described as a perfect place to relax, complemented by the convenience of fast check-in and check-out processes along with free and reliable WiFi in the rooms. With its lovely aesthetics and spectacular views, the rooftop infinity pool area stands out as a key feature of the hotel.
Capri by Fraser, Bukit Bintang is known for its pet-friendly policy, allowing guests to bring their dogs along on their stay. It stands out as one of the few hotels where pets are welcome, making it a rare find for travelers with furry companions. While there are mentions of some hotels not allowing pets, Capri by Fraser sets itself apart by accommodating pet dogs, although additional charges may apply. The convenient location close to Pavilion adds to its appeal for pet owners.
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Location
The strategic positioning makes it ideal for those who love to explore on foot with most major malls and eateries just a short stroll away. Additionally, the vicinity to public transport ensures seamless connectivity to other parts of the city. This combination of location and convenience has earned high praise from visitors, making it a perfect base for a city stay. The modern amenities, clean rooms and spacious accommodations only add to the overall positive experience.
Breakfast
Despite the numerous positive reflections, some guests feel the breakfast menu could benefit from more diversity, particularly in accommodating dietary preferences such as vegan or vegetarian options. There are remarks suggesting a need for healthier choices, such as no-sugar yogurt and fresh vegetables, as well as a nod to culturally diverse options like Arabic food.
The quality of the food is generally highly rated with the breakfast often described as delicious and hearty. However, there are occasional mentions of the breakfast lacking variety and issues with certain items not being replenished promptly, leading to a crowded and cramped dining space during peak hours.
Overall, while the breakfast at Capri by Fraser, Bukit Bintang garners praise for its extensive selection and quality, there are areas identified for improvement to better cater to the diverse tastes and preferences of all guests.
Dinner
The Den restaurant was noted for its nice food, though it lacked variety. The separate executive area received positive feedback for its excellent breakfast and lunch selections, which change daily and are complemented by very nice staff. Despite some criticisms about the attentiveness of the service and an underwhelming and limited selection at the hotel bar which didn't encourage lingering, there were aspects guests enjoyed about dining at the hotel.
While some guests found the food expensive, especially for room service, they appreciated the beautiful rooftop pool as a redeeming feature of their stay. Overall, dining at Capri by Fraser, Bukit Bintang offers a mixed bag with certain standout positives amidst areas for improvement.
Rooms
The hotel's modern design elements and high standards of cleanliness are frequently highlighted. Multiple reviews mention the comfort and functionality of the rooms, pointing out ample space for work and relaxation, including smart TVs with a variety of entertainment options.
Despite a few minor issues, such as occasional noise from busy roads or small cleanliness oversights, the overall sentiment remains positive. Guests frequently note the impressive service with quick check-ins and friendly staff contributing to a highly satisfactory experience.
In summary, Capri by Fraser, Bukit Bintang offers well-equipped, beautifully designed rooms that cater to modern travelers seeking comfort, convenience and impressive city views.
Beds
The bedding itself garners praise for its high quality with references to comfortable rooms underscoring an overall pleasant ambiance. Some guests pointed out specific perks such as spacious, king-size beds and helpful amenities like a pillow menu. The availability of clean, crisply laundered linens further enhances the experience for many visitors.
However, not all feedback is uniformly positive. A minority of guests found the mattresses to be either too hard or worn down and there were isolated reports of unclean bed linen. Some visitors experienced issues with pillow comfort with a few finding them too soft for their liking. The absence of nearby power sockets, apart from USB ports, poses a small inconvenience for some.
Overall, Capri by Fraser, Bukit Bintang seems to offer an exceptional sleep environment with comfortable, clean and well-kept bedding, though it would benefit from addressing the occasional discomfort with mattress firmness and the cleanliness of bed linens.
Cleanliness
The hotel is new and this freshness adds to its appeal, making everything seem updated and well-kept. Rooms are described as spacious and comfortable with high-quality linens, towels and appliances contributing to an overall sense of hygiene and luxury. The hotel’s modern design and well-equipped rooms, complete with amenities like kitchenettes, further enhance the stay.
Additionally, the hotel benefits from a pleasant and clean environment with some guests specifically mentioning the delightful reception area fragrance. Overall, the combination of cleanliness, comfort and attentive housekeeping makes Capri by Fraser a standout choice for travelers seeking a pristine and pleasant accommodation experience in Bukit Bintang.
Staff
Guests appreciate the swift and pleasant check-in and check-out processes, as well as the staff's efficiency and readiness to assist with any issues or special requests. The front desk often receives commendations for their sociable and accommodating behavior, enhancing the overall guest experience.
Interactions with the staff, from the friendly smiles of waitstaff to the diligent attention at the front desk, make stays at the hotel special. The professionalism of the staff ensures a seamless and enjoyable visit, while their attentiveness and prompt response to queries or problems only add to the positive impression.
However, a few reviews do mention occasional shortcomings in customer service and interaction, noting instances where staff could benefit from additional training or improvement in etiquette. Nonetheless, the majority of feedback underscores a highly engaging and supportive team, capable of transforming a standard hotel stay into a memorable experience.
In summary, the staff at Capri by Fraser, Bukit Bintang, are highly regarded for their genuine friendliness and willingness to go above and beyond for their guests, making it a preferred choice for visitors to the area.
Wi-Fi
Gym
Pool
The infinity pool is highlighted for its cleanliness and size, making it suitable for swimming. Additionally, the pool area is equipped with sufficient amenities, including provided towels, adding to the guests' convenience. There are mixed reviews about the pool's capacity and depth with some finding it could be larger, but the overall design and experience seem to overshadow these minor concerns.
Another standout feature is the spectacular city view that the pool offers, making it a perfect spot to relax and take in the scenery. Guests have remarked on the stunning views after sunset, adding a romantic allure to the rooftop setting. The pool area also features a bar, enhancing the overall experience with the availability of refreshments.
In summary, despite occasional minor setbacks, the rooftop infinity pool at Capri by Fraser, Bukit Bintang is widely praised for its magnificent views, excellent maintenance and relaxing atmosphere, making it a delightful highlight of the stay.
Parking
However, several issues were noted. The lack of free parking and the daily RM12 fee for per-entry parking were common concerns, especially for long-stay guests. During peak hours, such as check-in and check-out times, wait times for accessing cars can be lengthy, which some guests found inconvenient. Additionally, the parking instructions were often described as confusing and the car lift was sometimes deemed troublesome and slow.
While some appreciated the innovative nature of the automated system, others expressed a preference for traditional basement parking, citing that the current system might be a hassle and needs improvement, especially during busy periods. Despite some drawbacks, the parking facility is lauded for its overall security and convenience, making it a noteworthy feature for those staying at the hotel.
Family
Parents will appreciate the dedicated family and kids zones, ensuring that the little ones have plenty of space to run around and play. The baby pool adds an extra layer of enjoyment for families with younger children, while older kids and teens can have a great time at the hotel's game room or by taking a dip in the broader pool. The self-service laundry facilities are a thoughtful addition, making longer stays hassle-free and convenient.
The hotel's central location is another major plus, putting guests close to shopping and entertainment options, making it easy to explore and enjoy the vibrant Bukit Bintang area. The positive feedback extends to the friendly and helpful staff, who go the extra mile to meet special requirements and ensure a pleasant stay for all guests. Overall, Capri by Fraser, Bukit Bintang offers an enjoyable and accommodating environment, making it an excellent choice for a family-friendly staycation in Kuala Lumpur.
4 Star
Guests have raved about the 5-star design and services with some even receiving complimentary upgrades to Executive Studio Suites, adding a touch of luxury to their stay. The facilities are state-of-the-art, including a fantastic gym, a beautiful pool and well-equipped, newly renovated rooms. The cleanliness of the hotel and its rooms is consistently highlighted, contributing to a five-star experience for many visitors.
Though the service quality appears to be somewhat inconsistent with a few guests noting that it could be better for a four-star establishment, many others have praised the friendly and efficient staff. Attentive service combined with modern amenities make it a good value for money.
The breakfast offerings are appropriate for a four-star hotel, complementing the overall excellent amenities that meet and often surpass the category’s standards. In short, Capri by Fraser, Bukit Bintang, provides a superb blend of contemporary design, cleanliness and comfort, making it a highly recommended option for visitors to the city.
Accessible
Families will find the hotel's location particularly advantageous, as it is centrally placed and close to local attractions, making it suitable for outings with children. Accessibility features are well-thought-out with the hotel being wheelchair accessible and providing good handicap access. Elevators can accommodate guests even during peak hours, ensuring a hassle-free stay.
The rooms are spacious and the varied, extensive breakfast options cater to diverse tastes. While the reception desk being on the 40th floor might be unconventional, it does not detract from the overall convenience and accessibility the hotel offers. Whether arriving by road or using public transportation, guests will find Capri by Fraser's strategic location to be easily reachable and well-suited for a comfortable stay.
Outdoor Pool
Dog Friendly
Yes, Capri by Fraser, Bukit Bintang has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Capri by Fraser, Bukit Bintang.
Yes, Capri by Fraser, Bukit Bintang welcomes dogs.
Yes, parking facilities are available at Capri by Fraser, Bukit Bintang.
Yes, Capri by Fraser, Bukit Bintang has a gym.
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