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Summary of reviewsThe Rockefeller Hotel by NEWMARK has generally received commendable feedback across various categories, making it a popular choice for visitors to Cape Town, whether for business or leisure. The hotel enjoys a prime central location in the city's business district, garnishing praise for being close to major attractions like V&A Waterfront and Table Mountain, thus providing convenient access to transportation and main roads. Despite some criticism about the lack of nearby amenities and safety concerns at night, many guests appreciate the quiet and clean environment, underscoring its practicality and strategic positioning.
The breakfast offerings at The Rockefeller Hotel have been widely acclaimed with guests frequently raving about the variety, freshness and exceptional quality of the dishes. The well-organized service and friendly staff further enhance the dining experience, even though there are occasional comments about repetitiveness and limited dietary options. Likewise, the dinner service in the in-house restaurant and bar is praised for its delicious food and good ambiance with particular highlights being the steakhouse sandwich, pizza and sushi. Despite some criticisms regarding menu variety and service efficiency, many guests find the rooftop bar and in-room dining to be highly satisfactory.
In terms of accommodations, the hotel's rooms are noted for their comfort, modernity and cleanliness. Guests appreciate amenities like Netflix, refrigerators and modern decor, though some mention issues with room size and occasional maintenance problems. The general sentiment is positive, emphasizing the stylish and luxurious feel of the rooms despite some room for improvement in housekeeping consistency.
The high standard of cleanliness is frequently highlighted with many guests appreciating the fresh, tidy spaces and efficient housekeeping. While there are isolated critiques about cleanliness not meeting expectations, the overall feedback suggests a reliable standard of hygiene throughout the hotel.
Staff at the hotel receive overwhelmingly positive reviews for their friendliness, attentiveness and professionalism. Specific employees are often mentioned for their exceptional service, contributing to a welcoming atmosphere that enhances the guest experience. Any occasional unfriendliness or inefficiency is notably rare and vastly outweighed by the positive interactions reported.
The free WiFi service is generally praised for its speed and reliability, crucial for business travelers and guests who need steady internet access. Though there are sporadic reports of connection issues, these are typically resolved quickly, maintaining a mostly positive experience.
The gym facilities are favorably reviewed for being well-equipped, modern and clean, offering a satisfactory workout experience despite minor space and availability issues. Guests appreciate the gym's high standards and variety of equipment available.
The rooftop pool is another attractive feature, valued for its scenic views and pleasant ambiance. However, its small size and early closing times are noted drawbacks. Despite these, the pool area’s overall atmosphere and surrounding views contribute positively to guest experiences.
Parking at the hotel is secure and well-managed, although the off-site location across the street and additional fees are points of contention. Some guests suggest incorporating parking fees into the room rate for better convenience.
Families find The Rockefeller Hotel to be an excellent choice, praising the family-friendly atmosphere, attentive and cheerful staff and security measures. The dining options and accommodations cater well to families, making it a favored spot for special occasions and family vacations.
Overall, The Rockefeller Hotel by NEWMARK offers a highly enjoyable stay with its strategic location, excellent service, comfortable rooms and good amenities, ensuring it remains a favored choice for many visiting Cape Town. Show more
Read review summaries for all categories
Categories
Business Hotel
The Rockefeller Hotel offers meeting and conferencing facilities with half- or full-day packages available. It provides a co-working floor with hot desks and rental options in partnership with Ideas Cartel. The hotel offers free Wi-Fi, concierge services, and is located near the V&A Waterfront and other attractions.
Accessible Hotel
The Rockefeller Hotel provides accessible facilities for persons with limited mobility. This includes accessible routes throughout the property, elevators, and wheelchair-accessible areas such as the business center, concierge desk, gym, and parking.
Hotel with Gym
This hotel is listed among the top hotels with gym and fitness center amenities. It provides modern facilities for guests looking to stay active.
Hotel with Indoor Pool
The Rockefeller Hotel by NEWMARK is listed as an accommodation option with an indoor pool in the Western Cape.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Hotel with Parking
4-Star Hotel
Room Types
Standard Courtyard RoomThe air-conditioned double room features a flat-screen TV with streaming services, a private entrance, a seating area, a wardrobe as well as an inner courtyard view.
Standard City RoomThe spacious air-conditioned double room offers a flat-screen TV with streaming services, a private entrance, a seating area, a wardrobe as well as city views.
StudioThe air-conditioned studio provides a flat-screen TV with streaming services, a private entrance, a seating area, a wardrobe as well as city views. The unit offers 1 bed.
One-Bedroom ApartmentFeaturing a private entrance, this air-conditioned apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. The apartment provides a flat-screen TV with streaming services, a seating area, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.
Two-Bedroom ApartmentBoasting a private entrance, this air-conditioned apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and a bath. The spacious apartment offers a seating area, a wardrobe, a safe deposit box, an electric kettle and a flat-screen TV with streaming services. The unit has 2 beds.
Three-Bedroom ApartmentFeaturing a private entrance, this air-conditioned apartment consists of 1 living room, 3 separate bedrooms and 1 bathroom with a walk-in shower and a bath. The spacious apartment provides a seating area, a wardrobe, a safe deposit box, an electric kettle, as well as a flat-screen TV with streaming services. The unit offers 3 beds.
Superior SuiteFeaturing a private entrance, this air-conditioned suite is comprised of 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. A kitchenette equipped with a refrigerator, kitchenware and a microwave is available for cooking and storing food. The spacious suite offers a coffee machine, a seating area, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit offers 3 beds.
Executive SuiteBoasting a private entrance, this air-conditioned suite comes with 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. The kitchenette features a refrigerator, kitchenware and a microwave. The spacious suite features a coffee machine, a seating area, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit has 3 beds.
Executive StudioFeaturing free toiletries, this studio includes a private bathroom with a walk-in shower and a hairdryer. The studio has parquet floors, a seating area with a flat-screen TV with streaming services, air conditioning, a private entrance, as well as a wardrobe. The unit has 1 bed.
Guest Reviews
Location
The Rockefeller Hotel by NEWMARK enjoys a strategic and highly praised central location in Cape Town's business district. Guests frequently highlighted the convenience of being close to major tourist attractions, such as the V&A Waterfront and Table Mountain, which are easily accessible within a short drive or Uber ride. The central positioning offers easy access to main arterial roads and the convention center. Additionally, the hotel's proximity to the port area and various activities in the city center makes it a practical choice for both leisure and business travelers.
However, reviews indicate that the hotel's immediate surroundings are somewhat lacking in nearby amenities like restaurants, shops and entertainment options. Guests often needed to rely on Uber or Bolt for dining out or exploring the city, as there were few places within walking distance. Safety concerns were also noted, particularly regarding the need for taxis at night and the general feeling of isolation due to being situated in a more commercial, business-oriented area.
While some guests appreciated the quiet and clean environment, the very built-up nature of the area, mainly office buildings and the lack of vibrant street activity, has been mentioned as a downside. Despite these concerns, the hotel's great amenities, prime location and quiet atmosphere were recurring positives, making it a favored choice for those looking to explore Cape Town with convenient transport options.
Breakfast
The Rockefeller Hotel by NEWMARK has garnered considerable praise for its breakfast offerings with numerous guests highlighting the freshness, deliciousness and variety available. The breakfast buffet comes highly recommended, often described as amazing, exceptional and superb with something for every taste—be it freshly prepared dishes, a vast selection of sides or freshly squeezed juices and baked pastries. The availability of options like omelettes, espresso and even an egg bar contribute to a top-notch breakfast experience for many patrons.
However, some guests noted the breakfast menu can become repetitive with the same choices available every day. A handful also mentioned issues such as cold food and the lack of specific dietary options like vegan or fish items. Despite these minor drawbacks, the majority of reviews reflect a highly satisfying breakfast experience, often described as one of the best travelers have encountered. Friendly staff and a well-organized service further enhance the dining experience.
In summary, while there are a few criticisms, the breakfast at The Rockefeller Hotel generally leaves a lasting impression, characterized by plentiful choices, superior quality and delightful taste.
Dinner
'The Rockefeller Hotel by NEWMARK' offers a diverse dining experience that generally receives positive feedback from guests. The in-house restaurant and bar are frequently highlighted for their delicious food and beautiful ambiance. Numerous guests found the meals, including breakfast, lunch and dinner, to be tasty and well-presented with particular praise for the steakhouse sandwich, pizza and sushi. The restaurant staff, especially individuals like Moise, were noted for their kindness and attentiveness, contributing to an overall good atmosphere, enhanced by evening music.
However, the dining experience is not without its criticisms. Some guests mentioned the limited dinner menu and high prices, while others expressed disappointment with the service speed and portion sizes. There were reports of cold food, below-par items like Tomahawk steak and occasional issues with cleanliness and food quality. The early closing times of the main restaurant and bar also posed inconveniences for some diners.
Despite these drawbacks, many guests enjoyed their meals, particularly when dining in-room or at the rooftop bar, which offers a splendid view. With its range of dining options and generally high-quality food, the hotel provides a satisfying culinary experience, although there is room for improvement in service efficiency and menu variety.
Rooms
The guest reviews highlight 'The Rockefeller Hotel by NEWMARK' as having predominantly comfortable, spacious and modern rooms. Many guests appreciated the rooms being well-equipped with useful amenities such as refrigerators, cutlery and Netflix on the TVs. The interior decor, featuring modern finishes and impressive aesthetics, was frequently praised, reinforcing the luxurious and stylish feel of the hotel.
The property's rooms are consistently noted for their cleanliness with several guests pointing out the spotlessness of their accommodations. Largely, the rooms were found to be quiet, cozy and nicely furnished with comfortable beds and good lighting adding to the overall comfort.
However, some guests mentioned issues with room size, noting that a few rooms were smaller than expected. A number of guests also pointed out that the cleanliness could be improved, particularly in bathrooms and regarding occasional dust and dirt in the rooms. Some rooms were described as having poor views or none at all.
While the hotel's facilities, like the gym and pool area, received positive mentions, there were occasional complaints about limited room service and maintenance issues, such as heating or air conditioning malfunctions and problems with electrical plug points.
In summary, 'The Rockefeller Hotel by NEWMARK' seems to offer a generally comfortable and aesthetically pleasing stay with spacious and well-appointed rooms, though some variability in room size and cleanliness was noted, as well as occasional service-related issues.
Beds
The Rockefeller Hotel by NEWMARK boasts an impressive reputation among guests for the exceptional comfort of its beds. The consensus across numerous reviews highlights beds that are large, clean and supremely comfortable, contributing to an excellent night's rest. Visitors frequently mention the plush yet supportive nature of the mattresses and pillows. High-quality bed linen and a variety of pillow options further amplify the overall sleep experience.
The rooms themselves are noted for being spacious and modern, complimenting the comfort provided by the beds. Although there are a few mentions of pillows being too hard or beds being less than ideal, these instances appear to be the exception rather than the rule. The overall feedback points to a high level of satisfaction with the sleeping arrangements with many guests singling out the beds as a major highlight of their stay.
Cleanliness
The Rockefeller Hotel by NEWMARK has garnered a diverse range of reviews specifically concerning its cleanliness. Guests frequently praise the hotel's property and rooms for being very clean and well-maintained, often highlighting a fresh scent and modern, tidy spaces. Many appreciated the spotless rooms, fresh towels and daily housekeeping that generally ensured a high level of hygiene. Positive comments also noted clean and spacious rooms, efficient cleaning staff and well-kept facilities.
However, the feedback also includes some critical observations. A few guests mentioned that certain aspects of cleanliness did not meet their expectations with some rooms and bathrooms not being cleaned to the hotel's standard or not serviced timely. Issues like dirty dishes mixed with clean ones and housekeeping inconsistencies were pointed out. Despite these occasional lapses, the overall sentiment indicates that the hotel maintains a good level of cleanliness, providing a comfortable and fresh environment for guests. The combination of positive experiences with minor criticisms suggests a generally reliable standard with room for improvement in housekeeping services.
Staff
The reviews about 'The Rockefeller Hotel by NEWMARK' reveal overwhelmingly positive feedback about the staff. Guests consistently described the staff as friendly, attentive and always willing to assist. Many reviewers highlighted the professionalism, warmth and politeness exhibited by the team. Specific employees, like Maurice, Allistar, Jp and Phumeza, received special mentions for their exceptional service. Housekeeping and kitchen staff were commended for their friendly demeanor and efficiency, adding a cheerful touch to the guests' mornings.
The reception staff generally made a positive impression with guests noting a smooth check-in process and helpful service. Security personnel, concierge services and luggage helpers also garnered appreciative remarks for their courtesy and prompt assistance. The overall sentiment underscores a welcoming atmosphere, where staff go out of their way to make guests feel at home, contributing significantly to the hotel's hospitable ambiance.
While there were a few isolated complaints of unfriendliness and inefficiency, they were outnumbered by the numerous accolades from guests who felt genuinely cared for during their stay. Overall, the hotel staff at The Rockefeller Hotel by NEWMARK seem to excel in delivering excellent, heartfelt service, making the guest experience notably pleasant and memorable.
Wi-Fi
At The Rockefeller Hotel by NEWMARK, guests generally have a positive experience with the hotel's WiFi service. Many highlight the WiFi as fast, consistent and top-notch, making it ideal for business travelers who rely on steady internet access. The WiFi is noted to work well with good coverage in both rooms and public areas, complemented by excellent reception and reliable speed. The free WiFi is easily accessible and often described as state-of-the-art with some guests specifically appreciating the ability to stream Netflix seamlessly on their in-room TVs.
However, not all experiences have been without issues. Some guests mention intermittent problems such as connection drops, weak signals and occasional instability. Despite these hiccups, the WiFi problems generally resolve themselves quickly, minimizing any prolonged inconvenience. Overall, the hotel's WiFi receives commendations for its speed and reliability, although minor improvements could enhance the consistency of the connection.
Gym
The gym at The Rockefeller Hotel by NEWMARK has received numerous positive remarks from guests, who have found it to be fantastic and well-equipped. The fitness center features new and high-quality cardio machines, making it a modern and high-end facility. Guests have consistently described it as superb, enjoyable and sufficient for their workout needs. The gym's cleanliness and availability of machines and weights contribute to a satisfying exercise experience. Despite some temporary closures and construction affecting the availability of the gym, those who utilized it appreciated the variety of equipment and the high standard maintained. Some minor issues were reported, such as limited space and a few missing amenities, but overall, the gym has been well-received and praised by those who were able to use it.
Pool
The Rockefeller Hotel by NEWMARK offers a rooftop pool that guests find quite appealing for its views and ambiance. The pool area, located on the 18th floor, provides a scenic experience and many guests enjoyed the warm water temperature. However, the pool is relatively small and can often feel crowded, especially with people drinking around it. The pool isn't very deep and on some days, it closes as early as 6pm. The general sentiment is that while the pool area is nice and offers great views, it lacks privacy as it is open to the public and has a bar area nearby. Additionally, some guests were disappointed by the pool not being heated as advertised and ongoing construction preventing use. Despite these drawbacks, the rooftop pool’s views and the surrounding atmosphere contributed positively to the overall experience for many guests.
Parking
The Rockefeller Hotel by NEWMARK offers a range of parking options, though guests commonly highlight both positive and negative aspects. Many reviews mention that parking is available across the street in a nearby building, which is described as comfortable, safe and secure. Several guests appreciated the convenience and reliability of the off-site parking, stating it is straightforward and easy to manage.
However, some reviews also note drawbacks. The need to walk across the street each time can be inconvenient and the additional fee for parking is a frequent point of contention. This extra cost, which ranges from R65 to R75 per day, is often not disclosed upfront, causing frustration for some visitors. Issues like limited parking spaces, the expense being considered high and occasionally full parking lots add to the inconvenience.
Despite the secure and managed parking options, the fact that these facilities are not part of the hotel building itself is a downside for many. Some guests suggested that incorporating the parking fee into the room rate would make budgeting easier and improve overall satisfaction.
In summary, while parking at The Rockefeller Hotel by NEWMARK is secure and managed, the necessity of crossing the street and the additional costs may be drawbacks for some guests.
Family
The Rockefeller Hotel by NEWMARK has established itself as a superb destination for family vacations. Many guests have praised the hotel's family-friendly atmosphere, often highlighting the warm and welcoming nature of the staff, who are particularly attentive to children. The security measures are top-notch, offering peace of mind for families. The hotel offers captivating sea views, which many families find enjoyable. The dining experience is also tailored to accommodate families with kids, featuring delicious children's breakfasts and flexible seating options in the restaurant.
Numerous families have had pleasant stays at the hotel with some celebrating special occasions like birthdays and anniversaries. Guests have relished their family trips, appreciating the hotel's ability to cater to all members, from infants to adults. The friendly staff play a significant role in making the hotel an excellent choice for families, ensuring that their overall experience is memorable.
While the majority of feedback is positive, a few logistical issues have been mentioned, such as confusion over room bookings and breakfast options, as well as limited gym facilities. Despite these minor setbacks, the general consensus is that The Rockefeller Hotel by NEWMARK is a delightful place for family holidays, promising a welcoming and enjoyable stay for guests of all ages.
4 Star
The Rockefeller Hotel by NEWMARK offers an overall 4-star experience, closely aligning with the high-end expectations associated with its rating. Guests have praised the high-end finishes and accommodations, noting that everything worked well and the bed linens were of high quality. The breakfast buffet is described as plentiful and the assorted amenities provided are wonderful. The hotel’s security measures are top-notch and the central location adds to its appeal.
The accommodations are very modern and clean and the recent renovations have received positive feedback. Guests appreciate the stylish decor and the classy atmosphere of the hotel. The structure itself is noted for its beauty and contemporary design, making the overall ambiance quite inviting.
In terms of value for money, the hotel stands out, often exceeding guests' expectations. Many have found the facilities to be better than most four-star establishments with great value relative to the reasonable prices. The hotel is frequently cited as a reference point for a true 4-star experience.
However, some reviews indicate that the service did not always meet the four-star standard with certain expected services being unavailable. Cleanliness has also been a point of contention for a few guests, who felt it was somewhat disappointing. Despite these minor setbacks, the staff are generally regarded as faultless in their duties for a hotel of this caliber.
Overall, The Rockefeller Hotel by NEWMARK is perceived as a high-quality establishment that provides superb accommodations and a great value for a four-star hotel, even if some elements slightly missed the mark for a few visitors.
Business
The Rockefeller Hotel by NEWMARK is an optimal choice for business travelers, strategically located in the business district and perfectly suited for corporate lodgings. Its modern building boasts clean, well-maintained rooms and highly competent front-of-house staff. Amenities such as meeting rooms, workspaces and WiFi, which is quickly fixed if problems arise, cater specifically to those on business trips.
Business facilities, including boardrooms and conference rooms, are present, though the conference space has limited networking areas. Despite this, the hotel offers great value for money, making it ideal for business travel. While the immediate area may lack nearby stores and some guests have found the surrounding neighborhoods less comfortable, the hotel still offers a strategic location near the theatre and essential business amenities.
Accessibility via WhatsApp is an added convenience and overall, the property’s layout is conducive to productive work. However, some advertised facilities like a business center are reportedly missing. Nevertheless, the exceptional staff and flexible ambiance make it a reliable choice for anyone needing to stay in a business-oriented area.
Yes, The Rockefeller Hotel by NEWMARK has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at The Rockefeller Hotel by NEWMARK.
No, The Rockefeller Hotel by NEWMARK doesn't allow dogs.
Yes, parking facilities are available at The Rockefeller Hotel by NEWMARK.