Zoders Inn and Suites

Gatlinburg 35.71625600, -83.51115800 , 402 Parkway (Show on Map)
7.9
Good


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Summary of reviewsZoders Inn and Suites is highly praised for its prime location in Gatlinburg, offering both the convenience of proximity to downtown and a tranquil retreat surrounded by nature. Guests appreciate the close walking distance to shops, restaurants and attractions while enjoying the peaceful ambiance provided by the mountain stream flowing through the property. Rooms with balconies overlooking the stream are particularly cherished for their serene views.

Despite mixed reviews on the breakfast offerings, the overall sentiment reflects a desire for more substantial options beyond the current "grab and go" setup, which consists mainly of prepackaged items. Nonetheless, some guests appreciate the convenience and the inclusion of kitchenettes in their rooms, allowing for personal meal preparation.

Rooms are frequently noted for their cleanliness, spaciousness and comforts like fireplaces and well-stocked kitchenettes. Positive mentions include the relaxing environment provided by the scenic views and comfortable beds. However, some guests suggest that the rooms could benefit from modernization and better maintenance to address issues like outdated decor, insufficient lighting and occasional musty smells.

The staff at Zoders Inn and Suites receive high commendation for their friendly and helpful demeanor. Guests consistently highlight the smooth check-in and check-out process along with the staff's attentiveness and willingness to assist. Housekeeping and maintenance teams are noted for their diligence, although sporadic mentions of staff shortages arise.

Free wifi is available and while many guests report a strong and reliable connection, others experience intermittent issues or connectivity problems. The pool area offers a mix of experiences with both indoor and outdoor options. Families particularly enjoy the amenity, though occasional lapses in cleanliness and maintenance are noted. The pools are generally appreciated for their cleanliness and warm temperatures, especially the heated indoor pool.

Parking at the inn elicits varied feedback with some guests finding adequate and convenient spaces, while others suggest that improvements are needed, especially for larger vehicles. Beds receive both praise and criticism; many find them comfortable and supportive, while others note inconsistencies and suggest updates for better comfort.

Accessibility within the hotel is well-regarded, offering suitable accommodations for guests with disabilities. However, there are suggestions for improvements in specific areas like ramps and shower access. Overall, Zoders Inn and Suites stands out for its excellent location, serene environment and the attentive service provided by its staff, creating a favored destination for visitors to Gatlinburg.
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Categories
Accessible Inn
This inn earns high marks for its convenient and accessible location, nestled close to primary roads, main attractions and downtown amenities. It is an accessible Inn.

Inn with Indoor Pool
Zoder's Inn and Suites features an indoor pool with waterfall and adjacent jacuzzi.

Inn near Ski Resorts

Inn with Swimming Pool

  Indoor Pool  


Inn with Parking

Cheap Inn

Room Types
King Room This double room includes a small refrigerator, microwave, ironing facilities, and coffee-making facilities. A private balcony with a stream view is offered. First and second floor rooms are offered depending on availability.

Tower Suite This 2-bedroom suite features a full kitchen and a living room with a double-sized wall bed. A private balcony with a stream view is offered. 1st and 2nd floor rooms are offered depending on availability.

Dream Villa - Hill Side This suite has a small refrigerator, coffee machine, microwave, hairdryer, and ironing facilities. This unit is located by the pool or hillside (not creekside), depending on availability.

Courtyard Suite This suite has a small refrigerator, coffee machine, microwave, hairdryer, and ironing facilities. This unit is located by the hillside.

Double Room with Balcony This room features a private balcony with a stream view. First and second floor rooms are offered depending on availability.

Guest Reviews
7.9
Good
Location
Zoders Inn and Suites boasts a prime location in Gatlinburg, making it an ideal choice for those looking to explore the area conveniently. Guests frequently highlight the hotel's proximity to downtown, shops, restaurants and key attractions, allowing for easy walking access to most of what Gatlinburg has to offer. Nestled next to a mountain stream, the property combines the hustle and bustle of urban Gatlinburg with the tranquility of natural surroundings.

Many reviews commend the peaceful and relaxing atmosphere, noting the river that flows through the property as a significant highlight, providing beautiful views and a soothing ambiance. Rooms with balconies overlooking the stream are particularly praised. The location is described as perfect, excellent and ideal by numerous guests, who appreciate being close to town but far enough to escape the crowds.

The hotel's setting at the edge of the town strip offers the best of both worlds: quick access to the main attractions and a quiet retreat for relaxation. The convenience of walking to various attractions without dealing with traffic congestion is a recurring theme. Additionally, being a short drive away from Pigeon Forge adds to the hotel’s appeal.

Overall, Zoders Inn and Suites stands out for its excellent, centrally-located setting, enhancing the guest experience with its serene environment and convenient access to Gatlinburg's vibrant downtown area.

Breakfast
Guests of Zoders Inn and Suites have expressed mixed feelings about the breakfast offerings at the hotel. Several reviews highlight the absence of a fully-fledged breakfast with many guests reminiscing about a once-enjoyable morning meal that had been a part of their stay. The current "grab and go" breakfast consists mainly of prepackaged pastries, granola bars, coffee and juice, which some guests found to be inadequate and lacking variety. This minimalist approach has been attributed to the lingering effects of the Covid-19 pandemic, although some guests appear increasingly dissatisfied with this rationale. The lack of substantial breakfast options, such as bagels, cereal or hot items, was a common point of disappointment.

Despite the critiques, there are minor notes of positivity. Some guests appreciated the convenience of the grab-and-go setup, while others enjoyed small perks like the 20% discount at nearby restaurants for breakfast. A few guests mentioned the well-stocked kitchens in their rooms, allowing them to prepare their own meals. However, the overarching sentiment reflects a longing for a return to more comprehensive and satisfying breakfast options.

Rooms
Zoder's Inn and Suites offers a mix of experiences when it comes to their rooms, but guests frequently praise several positive aspects. Many guests love the location of the rooms, especially those by the water, which offer stunning balcony views of a beautiful creek or mountain spring. The spaciousness and comfortable beds are major highlights, making rooms a relaxing retreat. The presence of fireplaces and well-stocked kitchenettes adds to the appeal, creating a cozy and convenient stay.

Cleanliness is a recurring compliment with many guests noting that their rooms were very clean, even if not pristine. The hotel staff is often described as friendly and pleasant, contributing to an overall positive atmosphere. Families find the suites especially accommodating, thanks to their large size and ample amenities, which make them feel like a home away from home.

However, some areas need attention. Several guests have mentioned that the rooms are dated and could use more modern updates. Issues like insufficient lighting and small bathrooms are frequently noted and some rooms have been reported to have an unpleasant musty smell or minor cleanliness oversights. Maintenance issues such as non-functioning fireplaces, worn-out mattresses, peeling wallpaper and occasional sightings of pests have also been mentioned.

Despite some drawbacks, many guests express a longstanding loyalty to Zoder's, appreciating the serene setting and value for the price. The overall comfort and spaciousness, combined with the scenic balcony views and helpful staff, make it a favored destination for a pleasant getaway.

Beds
At Zoders Inn and Suites, opinions about the beds are notably polarized. Many guests appreciated the comfort with several reviews mentioning comfortable, cozy and even dreamy beds that contributed to an enjoyable stay. The sheets were generally noted for their cleanliness and some described the rooms as both clean and soft. The presence of firm beds also received positive feedback from those who prefer a firmer mattress for their sleep.

However, other reviews reflected dissatisfaction with the bed quality. There were frequent complaints about the beds being too hard, uncomfortable, worn out and even tiny, leading to discomfort and occasional sleepless nights. Some guests found the mattresses old and uneven or noted issues with bedding moving around. The pillows also received mixed reviews – some found them comfortable, while others wished they were softer and more supportive. The inconvenience of beds being on wheels and rolling during sleep further added to the discomfort for some.

In summary, while Zoders Inn and Suites provides many guests with a comfortable and pleasant sleeping experience, inconsistencies in bed quality and maintenance suggest that updates and improvements could enhance the overall satisfaction for all visitors.

Cleanliness
Zoders Inn and Suites, nestled in a picturesque location, appears to be a blend of contrasting experiences regarding cleanliness. The feedback highlights that many guests found the rooms to be clean, spacious and comfortable. Several reviewers appreciated the cleanliness of the hotel, particularly noting clean linens, well-maintained public areas and tidy rooms. A significant number of guests described their lodgings as very clean with sufficient space making their stay pleasant and relaxing.

Despite these positives, a considerable portion of the reviews suggested a need for more thorough cleaning, especially concerning the floors and balconies. Instances of mold, cobwebs and dusty areas were reported, along with cleanliness issues in bathrooms and around the pool area. Some guests experienced musty smells, mold on shower curtains and walls and outdated, worn-out furnishings which detracted from the overall experience. There were also frequent mentions of specific issues such as dirty carpets, old food residues and difficulties with housekeeping services.

In summary, while many guests have enjoyed a clean and comfortable stay at Zoders Inn and Suites, there's a notable call for deeper and more consistent cleaning efforts, especially in keeping up with high standards for all areas of the hotel.

Staff
Zoders Inn and Suites is renowned for its outstanding customer service, consistently praised across numerous guest reviews. Visitors frequently highlight how friendly and helpful the staff are, describing them as informative and pleasant. The front desk team, particularly individuals like Sherry, are noted for their welcoming and attentive demeanor.

Guests appreciate the simple check-in and check-out process, further emphasizing the efficiency and courteousness of the staff. The maintenance team receives accolades for their quick and helpful responses, ensuring a comfortable stay.

Housekeeping staff are commended for their diligence, ensuring rooms are clean and well-maintained. Despite occasional mentions of staff shortages, the overall guest experience remains positive with many expressing gratitude for the staff's warm and accommodating nature.

The hotel also features amenities that add to the guest experience, such as a heated pool. Although there are isolated mentions of less positive experiences, the vast majority of reviews reflect a high level of satisfaction with the staff's friendliness and willingness to assist. Overall, Zoders Inn and Suites appears as a delightful place to stay, largely due to its exceptional and dedicated team.

Wi-Fi
Zoders Inn and Suites offers free wifi and there are several positive notes regarding the internet service with some guests highlighting a great wifi experience, fast internet, reliable connections and strong signal strength. However, the wifi experience is inconsistent. While some visitors had excellent connections with no issues, others encountered significant problems. Several guests reported intermittent connectivity, weak signals, slow speeds, or difficulties in getting connected at all. Moreover, many reviews pointed out that the wifi was non-existent or frequently down, causing frustration, especially for those relying on internet access. Given the varying feedback, it appears the quality of the wifi may be contingent on specific factors such as location within the hotel or time of day.

Pool
The pool experience at Zoders Inn and Suites garners a mix of admiration and areas for improvement from guests. The hotel boasts both indoor and outdoor pools, which many visitors find to be a highlight of their stay. Families with children particularly enjoy these amenities, noting that the kids love spending time in the pools.

The cleanliness and maintenance of the pools receive varied feedback. While multiple guests praise the pools for being clean and well-maintained, others point out occasional lapses, such as the presence of bandaids and the need for more frequent cleaning. The temperature of the pools also sparks mixed reactions with some guests appreciating the heated indoor and outdoor pools, while others express dissatisfaction with cold water.

The indoor pool, despite being praised for its warm tiles and proximity, sometimes faces criticism for being dated or in need of attention. Guests have noted that the indoor pool can appear cloudy and the waterfall feature may not always be operational. The outdoor pool, on the other hand, is often described as nice, clean and well-maintained, providing an enjoyable experience especially during warmer months.

Additional features like the hot tub receive positive remarks when operational, though there are instances where either the indoor pool or sections of the pool area may be closed for maintenance. Guests mention the 24-hour access to the outdoor pool as a convenient perk and highlight the overall safety of the pool area.

In summary, Zoders Inn and Suites offers a generally enjoyable pool experience, especially for families, though some guests recommend more consistent upkeep and timely repairs to enhance the overall satisfaction.

Parking
Parking at Zoders Inn and Suites receives varied feedback from guests with notable emphasis on the tight and sometimes limited parking spaces available. While some reviews highlight that there is plenty of parking and that it is conveniently located, others find the parking areas small and congested, especially for larger vehicles and trailers. The inn offers both open lots and a private parking garage, but the small parking deck can feel squishy and difficult to navigate for midsize SUVs. Despite some challenges, many guests still find the parking adequate and manageable with assigned parking decks providing some structure. There are also specific mentions of the parking being easy and overall a good resource, although a few suggestions indicate that the area could use more spaces and upgrades for a better experience.

Accessible
Zoder's Inn and Suites earns high marks for its convenient and accessible location, nestled close to primary roads, main attractions and downtown amenities. This makes it an ideal spot for those looking to enjoy the sights and sounds of the national park without venturing too far or indulging in camping. For guests with disabilities, the overall accessibility is commendable with design accommodations like foldable walkers for bathroom access and wheelchair-friendly infrastructure. However, there are a few areas that could be improved. Some guests noted that ramps can sometimes fail and may be too steep, making them less ideal for individuals using walkers or wheelchairs. Additionally, while most guests found everything they needed close by, a few had issues with small showers and broken access through certain rooms. Despite these minor setbacks, the hotel's prime location ensures that visitors can effortlessly enjoy their stay and explore the surroundings with ease.

Indoor Pool
The indoor pool at Zoders Inn and Suites received a mix of reviews from guests with many highlighting its positive aspects. Overall, the indoor pool was frequently described as great, nice and well-maintained. Guests appreciated that it was clean, open and provided a kids' area. Many enjoyed the indoor pool, finding it excellent and amazing with some satisfied that it met their primary expectations at a reasonable price.

However, there were some criticisms. Several guests mentioned that the indoor pool water temperature was uncomfortably cold and a few reviews noted that the indoor hot tub was not working. Additionally, there were times when the pool area was closed or found to be in a disappointing state with issues like a dirty pool area or unpleasant incidents.

In comparison, the outdoor pool also had its highlights, described as good and just steps away from the indoor facilities. Despite some issues with water filtration, it provided a satisfying swimming option for many guests. Overall, the pool facilities, both indoor and outdoor, added value to the guests' stay at Zoders Inn and Suites.


Yes, Zoders Inn and Suites has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Zoders Inn and Suites.

No, Zoders Inn and Suites doesn't allow dogs.

Yes, parking facilities are available at Zoders Inn and Suites.

No, Zoders Inn and Suites doesn't have a gym.

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