Embassy Suites by Hilton Washington DC Chevy Chase Pavilion
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Summary of reviewsEmbassy Suites by Hilton Washington DC Chevy Chase Pavilion generally impresses guests with its prime location, excellent breakfast offerings, spacious rooms and friendly staff, although several areas could benefit from improvements.
The hotel's location is a frequently highlighted asset with guests praising its proximity to the Metro station and convenient access to various stores, restaurants and nearby attractions like the National Zoo. The direct Metro access through the hotel elevator is a significant plus, simplifying city travel. Additionally, the surrounding upscale neighborhood provides a tranquil yet vibrant ambiance.
Breakfast at the hotel is another standout feature. Guests appreciate the diversity and quality of the breakfast options, from hot items like scrambled eggs, pancakes and made-to-order omelettes, to a range of sweet and savory choices. The efficient service and cleanliness of the dining area further enhance the dining experience, making the complimentary breakfast a highly valued aspect of the stay.
The rooms are noted for their spaciousness and comfort, often featuring separate living areas and kitchenettes that are ideal for families. Many guests found the rooms to be clean and well-organized, providing a pleasant and comfortable stay. Modern amenities and well-appointed fixtures add to the appeal, despite occasional mentions of cleanliness issues and the need for some renovations.
The hotel staff are frequently described as friendly, helpful and welcoming. Guests often commend the staff for their professionalism and customer service, which significantly enhances the overall guest experience. While there are occasional complaints about understaffing and responsiveness, these instances appear to be exceptions.
Free Wi-Fi is available and while many guests find it adequate for basic use, some experience connectivity issues and disruptions. Fitness amenities receive mixed reviews with some guests appreciating the well-equipped and spacious fitness center, while others note cleanliness concerns and outdated equipment.
The indoor pool is a hit with families but also receives criticism for being small, crowded and occasionally dirty. Parking options include underground and street parking with mixed reviews about convenience and pricing.
Overall, Embassy Suites by Hilton Washington DC Chevy Chase Pavilion is lauded for its excellent location, sumptuous breakfast, spacious rooms and friendly staff, making it a strong choice for families and tourists visiting the capital. There are areas for improvement, particularly concerning cleanliness and maintenance, but the general guest experience remains positive.
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The hotel's location is a frequently highlighted asset with guests praising its proximity to the Metro station and convenient access to various stores, restaurants and nearby attractions like the National Zoo. The direct Metro access through the hotel elevator is a significant plus, simplifying city travel. Additionally, the surrounding upscale neighborhood provides a tranquil yet vibrant ambiance.
Breakfast at the hotel is another standout feature. Guests appreciate the diversity and quality of the breakfast options, from hot items like scrambled eggs, pancakes and made-to-order omelettes, to a range of sweet and savory choices. The efficient service and cleanliness of the dining area further enhance the dining experience, making the complimentary breakfast a highly valued aspect of the stay.
The rooms are noted for their spaciousness and comfort, often featuring separate living areas and kitchenettes that are ideal for families. Many guests found the rooms to be clean and well-organized, providing a pleasant and comfortable stay. Modern amenities and well-appointed fixtures add to the appeal, despite occasional mentions of cleanliness issues and the need for some renovations.
The hotel staff are frequently described as friendly, helpful and welcoming. Guests often commend the staff for their professionalism and customer service, which significantly enhances the overall guest experience. While there are occasional complaints about understaffing and responsiveness, these instances appear to be exceptions.
Free Wi-Fi is available and while many guests find it adequate for basic use, some experience connectivity issues and disruptions. Fitness amenities receive mixed reviews with some guests appreciating the well-equipped and spacious fitness center, while others note cleanliness concerns and outdated equipment.
The indoor pool is a hit with families but also receives criticism for being small, crowded and occasionally dirty. Parking options include underground and street parking with mixed reviews about convenience and pricing.
Overall, Embassy Suites by Hilton Washington DC Chevy Chase Pavilion is lauded for its excellent location, sumptuous breakfast, spacious rooms and friendly staff, making it a strong choice for families and tourists visiting the capital. There are areas for improvement, particularly concerning cleanliness and maintenance, but the general guest experience remains positive.
Hotel with Gym
The hotel boasts a modern fitness center that is described as reasonably well equipped, clean and one of the best gyms according to some reviews. Several guests appreciated the spaciousness, noting a large or pretty big fitness room.
Hotel with Indoor Pool
The hotel is located in the Chevy Chase Pavilion and features an indoor pool and hot tub.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Guest Reviews
Nestled in an ideal spot, Embassy Suites by Hilton Washington DC Chevy Chase Pavilion enjoys a prime location highly praised for its convenience and accessibility. The hotel is situated just footsteps away from the Metro station, making it incredibly easy to explore Washington, DC without the need for a car. Guests frequently highlighted the direct access to Metro's Red Line, available right through the hotel elevator, simplifying travel throughout the city.
The hotel is surrounded by a variety of stores and restaurants, which enhances the overall convenience and enriched the stay. Whether one needs to grab groceries or indulge in a meal, options are aplenty and within walking distance. The presence of nearby attractions such as the National Zoo also adds to the appeal for families and tourists alike. Adding to the charm, the neighborhood around the hotel is described as cute and upscale, offering a tranquil yet vibrant ambiance.
Despite being well-connected, the location is quiet, providing a peaceful retreat after a day in the bustling city. The convenience of the shopping mall connected to the hotel with amenities like a CVS and popular dining spots like the Cheesecake Factory, is repeatedly mentioned as a bonus.
Overall, this hotel’s fantastic and strategically central location, coupled with easy Metro access and proximity to various amenities, stands out as a major highlight for guests.
Embassy Suites by Hilton Washington DC Chevy Chase Pavilion has garnered a plethora of positive feedback regarding its breakfast offerings from its guests. The breakfast is frequently described as delicious, fresh and versatile with many guests praising the ample variety available each morning. The hot breakfast items, including scrambled eggs, pancakes, bacon, sausages and made-to-order omelettes, are particularly popular. The omelette station is often highlighted as an excellent feature with a top-tier chef preparing them to guests' specifications.
Guests have noted that the breakfast service includes both sweet and savory options, ensuring there is something for everyone. The beautiful breakfast buffet setup and the cleanliness of the dining area also contribute to a positive dining experience. The complimentary breakfast is often viewed as an excellent value addition to the stay with some reviewers even calling it spectacular and fantastic.
Beyond the variety, the breakfast service is described as quick and efficient, allowing guests to enjoy a wide selection even during busy periods. The staff's friendliness and the quality of the food consistently receive high marks, cementing the hotel's reputation for providing an enjoyable start to the day.
However, there were occasional mentions of less favorable experiences, primarily when only a bagged breakfast was provided instead of the usual hot options. These instances were seen as underwhelming compared to the otherwise high standards set by the hotel, highlighting a notable contrast in guest satisfaction during these periods.
Overall, the breakfast at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion is widely regarded as a standout feature, significantly enhancing the guest experience through variety, quality and excellent service.
The guest reviews for Embassy Suites by Hilton Washington DC Chevy Chase Pavilion consistently highlight the spaciousness and comfort of the rooms. Many guests appreciated the large, clean rooms which often featured separate living areas, kitchenettes and couches—ideal for families. It's frequently noted that the rooms were both very clean and well-organized, providing a pleasant and comfortable stay. Modern amenities and well-appointed fixtures were often praised, as well as the overall size of the suites, which were described as huge and capable of accommodating large groups comfortably.
However, there were occasional mentions of cleanliness issues, such as dental picks on the floor, mold in the bathroom and food crumbs left behind. Some guests mentioned that their room wasn't cleaned as thoroughly or frequently as expected. A few reviews also noted that some rooms felt aged with issues such as loud AC units or lingering smoke smells. Despite these minor drawbacks, the general sentiment remains positive with guests frequently highlighting the excellent customer service and the comfortable, spacious nature of the rooms.
Nestled in the heart of Washington DC, the Embassy Suites by Hilton Washington DC Chevy Chase Pavilion receives mixed feedback regarding its beds. On the positive side, many guests commend the hotel for offering comfortable and large beds with some describing the mattresses as exceptionally comfortable or even super comfy. The bedding itself often meets high standards with extras like additional pillows and blankets provided. Guests frequently praised the suite setups, appreciating the clean and cozy environment.
However, not all feedback was glowing. There were mentions of uncomfortable or hard beds, which at times were described as needing replacement due to being squeaky or worn out. Pillow quality varied greatly with some guests finding them thin, lumpy or too small. Issues with bedding were also noted, including sheets that were too small, itchy or even instances where cleanliness was a concern, such as finding hair on the bed or the sheets.
For those using the pull-out sofa, experiences were less favorable with several guests reporting discomfort and the poor condition of the mattresses. Despite these inconsistencies, many appreciated the comfort and cleanliness of the rooms, highlighting the potential for a pleasant stay if issues with bed quality are addressed.
The Embassy Suites by Hilton Washington DC Chevy Chase Pavilion receives mixed reviews when it comes to cleanliness. On the positive side, many guests found the hotel to be clean and well-maintained, highlighting the clean and quiet bedrooms, spotless common areas and well-kept bathrooms and showers. Some even described the property as exceptionally clean, comfortable and spacious with particularly high praise for the cleanliness of the suites and the location.
However, there were notable concerns expressed by other guests. Some rooms were reported to have issues such as leftover confetti and food crumbs, dental picks on the floor, mold in the bathroom and stained sheets. Public areas like the fitness center, pool and laundry facilities also garnered some negative feedback with specific mentions of unsanitary conditions such as dirty bathtubs, cigarette burns and peeling paint. Additionally, some guests experienced loud noise and reported the lack of thorough cleaning during their stay.
Overall, while many found the accommodations to be clean and comfortable, others experienced significant lapses in cleanliness that detracted from their stay.
Embassy Suites by Hilton Washington DC Chevy Chase Pavilion garners a lot of positive attention for its staff, who are frequently described as friendly, helpful and welcoming. Many reviewers mention how the staff made them feel welcome and provided excellent service during check-in. Terms like “super nice,” “amazing,” and “wonderful” are recurrently used, indicating a high level of satisfaction with the staff’s demeanor and service quality.
Guests highlight that the overall staff, including front desk personnel, are polite, competent and accommodating. Despite some criticisms about occasional understaffing and issues with responsiveness, many still praise the staff’s efforts in managing these situations with professionalism and a friendly attitude. The hotel's atmosphere is often described as pleasant due to the congenial and attentive nature of the staff.
However, there are isolated complaints about poor customer service, unprofessional behavior from specific staff members and inefficiencies such as unanswered phone calls and housekeeping issues. These negative experiences seem to be the exception rather than the norm.
Overall, the staff at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion receive high marks for their friendliness and helpfulness, contributing significantly to guests’ positive experiences at the hotel.
At the Embassy Suites by Hilton Washington DC Chevy Chase Pavilion, guests can enjoy the convenience of free Wi-Fi that generally functions well throughout their stay. Many found the Wi-Fi to be reliable and decent for basic use. However, connectivity issues were a common theme with some guests experiencing weak signals, difficulties in accessing the internet and occasional disconnections. These issues sometimes necessitated assistance from the hotel staff. While the basic Wi-Fi service is free, guests who needed faster speeds felt nickel-and-dimed by additional charges. Multiple reviewers mentioned that the Wi-Fi and cable services were intermittently unavailable with at least one instance of a three-day internet outage. Despite these challenges, when the connection was stable, it provided satisfactory performance for standard browsing and communication needs.
The fitness amenities at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion present a mixed experience for guests. On the positive side, the hotel boasts a modern fitness center that is described as reasonably well equipped, clean and one of the best gyms according to some reviews. Several guests appreciated the spaciousness, noting a large or pretty big fitness room. Additionally, the combination of a fitness studio with other facilities like a pool and hot tub is well-received with these areas being in great shape.
However, some reviews pointed out areas for improvement. There were mentions of a small gym and complaints about the gym being rusty and outdated. Concerns were also raised about the cleanliness of the women's locker room and the overall sanitation of the gym. Despite these issues, the fitness facilities generally receive commendation for their size and equipment.
The Embassy Suites by Hilton Washington DC Chevy Chase Pavilion offers an indoor pool that many families find ideal for kids' entertainment. The pool is situated on the top floor, eliminating the hassle of traffic noise. Guests appreciate the cleanliness of the pool and the enjoyment it provides, describing the facilities as perfect for a family hotel environment.
However, there are some downsides noted by visitors. The pool is described as small and often crowded. Issues such as insufficient towels and a messy pool area were also highlighted. The rental of the pool for private swim lessons frequently limits access for other guests, leading to frustrations. At times, the pool area has been found dirty with hair and mold present. Some have also experienced eye irritation due to bleach in the hot tub.
Despite these issues, visitors acknowledge the professionalism of the staff and the overall quality of the pool when available. Elevator problems have also been a concern, impacting the ease of access to the pool area. While some aspects of the pool experience at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion are enjoyable, several areas require improvement to enhance guest satisfaction.
The Embassy Suites by Hilton Washington DC Chevy Chase Pavilion offers a range of parking options, including underground parking and street parking. While some guests appreciated the convenience and the reasonable parking rates, others found the parking arrangements less satisfactory. The underground parking is described as confusing and might be challenging for larger vehicles due to its low clearance.
There are mixed opinions about the pricing with some guests mentioning reasonable rates while others felt the parking fees were high, especially given that parking is not included in the room rate. A few reviews suggest that there was a lack of clear communication regarding parking charges on the hotel's website, leading to unexpected expenses. Validation of parking emerged as a positive aspect for some, offering minor relief.
Despite criticisms regarding the parking garage's layout and the additional fees, for those willing to pay the daily charges, the benefit of having a parking option is noted. However, prospective guests may want to verify current rates and details directly with the hotel to avoid surprises.
Embassy Suites by Hilton Washington DC Chevy Chase Pavilion stands out as an excellent choice for families. Guests frequently describe the hotel as family-friendly and a great place for kids. Reports highlight that children enjoyed the swimming facilities and found the environment pleasing. The hotel is often praised as being ideal for a family stay with mentions of comfortable rooms that cater well to families of various sizes, including those with young children. The overall sentiment is that the hotel offers a welcoming and suitable atmosphere for family vacations, making it highly recommended for parents and kids alike. However, one isolated incident noted a cleanliness issue that should be addressed to maintain family safety. Despite this, the general feedback is overwhelmingly positive, indicating that families felt content and well-accommodated during their stay.
Embassy Suites by Hilton Washington DC Chevy Chase Pavilion is highly regarded as a great business hotel, perfectly suited for business travelers. The business setting is described as quiet, providing a conducive atmosphere for working. The facilities are well-suited for conferences, though it should be noted that the hotel does not feature a dedicated business center. The location is favorable for those needing to work efficiently and the hotel staff is recognized for being helpful and approachable, making it easy to implement changes when necessary. Additional perks include a manager's reception hour, adding a pleasant touch for those winding down after business meetings. Overall, the hotel comes highly recommended for its business services and setup.
Embassy Suites by Hilton Washington DC Chevy Chase Pavilion offers some accessibility features that have been appreciated by guests with disabilities. One of the highlights is its direct accessibility to the nearby Cheesecake Factory in the mall, which adds a convenient dining option for guests. In terms of room types, the hotel includes handicap king suites and accessible rooms that cater to guests needing accommodations for mobility impairments. Additionally, the hotel is recognized as wheelchair friendly.
However, there are some areas that need improvement. Some reviews mentioned issues such as the cleanliness of accessible rooms and specific concerns about bathroom facilities. Temperature control in rooms has also been cited as inconsistent. There were also reports of a lack of facilities otherwise tailored for disabled guests. Overall, while there are valuable accessible features, certain areas require attention to better serve guests with disabilities.
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Location
The hotel is surrounded by a variety of stores and restaurants, which enhances the overall convenience and enriched the stay. Whether one needs to grab groceries or indulge in a meal, options are aplenty and within walking distance. The presence of nearby attractions such as the National Zoo also adds to the appeal for families and tourists alike. Adding to the charm, the neighborhood around the hotel is described as cute and upscale, offering a tranquil yet vibrant ambiance.
Despite being well-connected, the location is quiet, providing a peaceful retreat after a day in the bustling city. The convenience of the shopping mall connected to the hotel with amenities like a CVS and popular dining spots like the Cheesecake Factory, is repeatedly mentioned as a bonus.
Overall, this hotel’s fantastic and strategically central location, coupled with easy Metro access and proximity to various amenities, stands out as a major highlight for guests.
Breakfast
Guests have noted that the breakfast service includes both sweet and savory options, ensuring there is something for everyone. The beautiful breakfast buffet setup and the cleanliness of the dining area also contribute to a positive dining experience. The complimentary breakfast is often viewed as an excellent value addition to the stay with some reviewers even calling it spectacular and fantastic.
Beyond the variety, the breakfast service is described as quick and efficient, allowing guests to enjoy a wide selection even during busy periods. The staff's friendliness and the quality of the food consistently receive high marks, cementing the hotel's reputation for providing an enjoyable start to the day.
However, there were occasional mentions of less favorable experiences, primarily when only a bagged breakfast was provided instead of the usual hot options. These instances were seen as underwhelming compared to the otherwise high standards set by the hotel, highlighting a notable contrast in guest satisfaction during these periods.
Overall, the breakfast at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion is widely regarded as a standout feature, significantly enhancing the guest experience through variety, quality and excellent service.
Rooms
However, there were occasional mentions of cleanliness issues, such as dental picks on the floor, mold in the bathroom and food crumbs left behind. Some guests mentioned that their room wasn't cleaned as thoroughly or frequently as expected. A few reviews also noted that some rooms felt aged with issues such as loud AC units or lingering smoke smells. Despite these minor drawbacks, the general sentiment remains positive with guests frequently highlighting the excellent customer service and the comfortable, spacious nature of the rooms.
Beds
However, not all feedback was glowing. There were mentions of uncomfortable or hard beds, which at times were described as needing replacement due to being squeaky or worn out. Pillow quality varied greatly with some guests finding them thin, lumpy or too small. Issues with bedding were also noted, including sheets that were too small, itchy or even instances where cleanliness was a concern, such as finding hair on the bed or the sheets.
For those using the pull-out sofa, experiences were less favorable with several guests reporting discomfort and the poor condition of the mattresses. Despite these inconsistencies, many appreciated the comfort and cleanliness of the rooms, highlighting the potential for a pleasant stay if issues with bed quality are addressed.
Cleanliness
However, there were notable concerns expressed by other guests. Some rooms were reported to have issues such as leftover confetti and food crumbs, dental picks on the floor, mold in the bathroom and stained sheets. Public areas like the fitness center, pool and laundry facilities also garnered some negative feedback with specific mentions of unsanitary conditions such as dirty bathtubs, cigarette burns and peeling paint. Additionally, some guests experienced loud noise and reported the lack of thorough cleaning during their stay.
Overall, while many found the accommodations to be clean and comfortable, others experienced significant lapses in cleanliness that detracted from their stay.
Staff
Guests highlight that the overall staff, including front desk personnel, are polite, competent and accommodating. Despite some criticisms about occasional understaffing and issues with responsiveness, many still praise the staff’s efforts in managing these situations with professionalism and a friendly attitude. The hotel's atmosphere is often described as pleasant due to the congenial and attentive nature of the staff.
However, there are isolated complaints about poor customer service, unprofessional behavior from specific staff members and inefficiencies such as unanswered phone calls and housekeeping issues. These negative experiences seem to be the exception rather than the norm.
Overall, the staff at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion receive high marks for their friendliness and helpfulness, contributing significantly to guests’ positive experiences at the hotel.
Wi-Fi
Gym
However, some reviews pointed out areas for improvement. There were mentions of a small gym and complaints about the gym being rusty and outdated. Concerns were also raised about the cleanliness of the women's locker room and the overall sanitation of the gym. Despite these issues, the fitness facilities generally receive commendation for their size and equipment.
Pool
However, there are some downsides noted by visitors. The pool is described as small and often crowded. Issues such as insufficient towels and a messy pool area were also highlighted. The rental of the pool for private swim lessons frequently limits access for other guests, leading to frustrations. At times, the pool area has been found dirty with hair and mold present. Some have also experienced eye irritation due to bleach in the hot tub.
Despite these issues, visitors acknowledge the professionalism of the staff and the overall quality of the pool when available. Elevator problems have also been a concern, impacting the ease of access to the pool area. While some aspects of the pool experience at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion are enjoyable, several areas require improvement to enhance guest satisfaction.
Parking
There are mixed opinions about the pricing with some guests mentioning reasonable rates while others felt the parking fees were high, especially given that parking is not included in the room rate. A few reviews suggest that there was a lack of clear communication regarding parking charges on the hotel's website, leading to unexpected expenses. Validation of parking emerged as a positive aspect for some, offering minor relief.
Despite criticisms regarding the parking garage's layout and the additional fees, for those willing to pay the daily charges, the benefit of having a parking option is noted. However, prospective guests may want to verify current rates and details directly with the hotel to avoid surprises.
Family
Business
Accessible
However, there are some areas that need improvement. Some reviews mentioned issues such as the cleanliness of accessible rooms and specific concerns about bathroom facilities. Temperature control in rooms has also been cited as inconsistent. There were also reports of a lack of facilities otherwise tailored for disabled guests. Overall, while there are valuable accessible features, certain areas require attention to better serve guests with disabilities.
Yes, Embassy Suites by Hilton Washington DC Chevy Chase Pavilion has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion.
Yes, Embassy Suites by Hilton Washington DC Chevy Chase Pavilion welcomes dogs.
Yes, parking facilities are available at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion.
Yes, Embassy Suites by Hilton Washington DC Chevy Chase Pavilion has a gym.
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