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DoubleTree by Hilton York

York , City Centre, St Maurices Road, Monkbar (Show on Map)

7.4

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsDoubleTree by Hilton York is a great hotel for those looking for a prime location to explore York. Guests have praised the hotel's convenient position in the heart of the city center, close to attractions like Bedern Hall, Monk Bar and The Shambles. The breakfast received mostly positive reviews with guests enjoying the variety of options and quality of food. While some guests noted that the menu for evening meals could have been better, others had a fantastic dining experience. The hotel's rooms received mixed reviews with some guests mentioning that the hotel needs updating, but most appreciated the spacious and modern rooms. The hotel is spotlessly clean and the staff is exceptional, friendly and helpful. The hotel offers parking for guests, but it can be limited and charged at an additional fee. DoubleTree by Hilton York is a great option for families looking for a comfortable stay with spacious family rooms and friendly staff. The beds are comfortable with soft pillows and most guests enjoyed a good night's sleep. Overall, the DoubleTree by Hilton York provides a good stay with great service, convenient location and excellent value. The hotel is also accessible for guests with disabilities with disabled parking being noted as excellent.
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Hotel with Parking

Located right in the heart of the city center, DoubleTree by Hilton York boasts an unbeatable location overlooking the historic City Wall and the Monk Bar. With popular attractions such as the York Minster, York Shambles and York's Chocolate Story just a 10-minute walk away, guests staying at this hotel will have easy access to some of the city's most iconic sights. One of the highlights of this hotel is undoubtedly The Yorkshire Bar and Grill which serves up delicious regional dishes in a relaxed and welcoming atmosphere. Guests can choose to dine indoors or take advantage of the courtyard garden and soak up the sunshine while enjoying their meal. For guests arriving by car, the hotel offers 16 numbered onsite car parking spaces which are available for a nightly charge. There are also two designated disabled spaces which are free of charge for eligible disabled blue badge holders. If these spaces are already occupied, alternative car parking can be found at Monkbar Car park which is conveniently located just a two-minute walk from the hotel.

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types

Deluxe King Room This double room has air conditioning and electric kettle.

Junior Suite The unit offers 1 bed.

Double Room The unit offers 1 bed.

Duplex Double Room This double room features air conditioning and private entrance.

Two Room Family Room Room accessed via internal stairs.

Double Room This double room features a private entrance and air conditioning.

Family Room

Twin Room This twin room features a electric kettle and flat-screen TV.

Double Room with Two Double Beds The unit has 2 beds.

Double Accessible Room The unit offers 1 bed.

About DoubleTree by Hilton York

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Guest Reviews

7.4

Good

Location

If you're looking for a hotel in a prime location to explore York, then DoubleTree by Hilton York is definitely worth considering. Guests have praised the hotel's convenient position with many saying it's in a great location, right in the heart of the city center. It's close to attractions like Bedern Hall, Monk Bar and the famous shopping street, The Shambles. Plus, there are plenty of shops and markets within walking distance. Visitors have particularly appreciated the hotel's proximity to everything, making it an ideal base for exploring the city on foot. Some guests have also commended the staff for their recommendations and assistance with parking. Overall, the location of DoubleTree by Hilton York is a big plus for anyone looking to experience York's charms.

Breakfast

The breakfast at DoubleTree by Hilton York received mostly positive reviews from guests. The hotel offers a variety of options ranging from continental to cooked breakfast. The quality of breakfast was good with self-serve bacon and sausage of great standard and plenty of choices. The location was also praised by guests. Although some guests mentioned that the breakfast was rushed or too busy, the attentive staff and great selection made up for it. Vegetarians also enjoyed the breakfast with a range of pastries and vegetarian sausages available. Overall, the breakfast at DoubleTree by Hilton York was considered delicious and of good quality.

Dinner

While some guests noted that the menu for evening meals at DoubleTree by Hilton York could have been better, others had a fantastic dining experience. The Yorkshire bar and grill was a nice restaurant on site, though some guests didn't get the chance to try it due to a lack of information about facilities after a fire alarm. Unfortunately, some guests had an awful experience with poor service from young staff and a lack of management. However, for those who enjoyed their meals, the food was described as mediocre but the restaurant and bar venues were nice. Generally, guests were disappointed with the quality of the menu and felt that it didn't match the high prices. Some even described the experience as shocking and complained about the lack of side dishes with their meals. Despite these negative reviews, the hotel still offers a dining experience that can be enjoyable for some.

Rooms

Guests of DoubleTree by Hilton York have mixed reviews of the hotel's rooms. Some mention that the hotel needs updating and that certain areas of the room were tired, such as the bathroom and furniture. A few guests complained about creaky floorboards, noise from outside or other rooms and the lack of light in their rooms. However, most guests appreciated the spacious room, comfortable bed and modern rooms. Some guests received a free upgrade and some were pleased with the facilities provided. The cleanliness of the room is mentioned multiple times with guests saying their rooms were spotlessly clean. Some guests were not happy with the room's size, pricing or the uncomfortable bed/mattress. There were some issues with heating and hot water in some rooms. Despite a few negative comments, overall, guests enjoyed their stay at DoubleTree by Hilton York and liked the hotel's location.

Beds

Guests staying at DoubleTree by Hilton York can expect to sleep in comfortable beds with soft pillows. While there were some complaints of beds being too hard or pillows being too soft, the majority of guests praised the comfort level of their beds. Some guests did mention that the beds may need replacing soon or that the pillows were insufficient, but overall, the beds were described as super comfy and nice and comfortable. The size of the beds was also appreciated with some guests noting that the double bed was very spacious. However, a few guests experienced discomfort and back pain due to the cheap quality of the mattress or saggy pillows. Despite these complaints, guests generally enjoyed a good night's sleep in the comfortable beds at DoubleTree by Hilton York.

Cleanliness

The DoubleTree by Hilton York is a beautiful and clean hotel with a welcoming atmosphere. The reception and foyer area are spacious, nicely decorated and immaculately cleaned. Although some areas may appear a bit tired, the hotel overall is spotless and well presented. The rooms are comfortable and fashionable, providing guests with a modern feel. Moreover, many guests express their satisfaction with the attentive cleaning staff, who keep the hotel always clean as it could be, including spotlessly clean bathrooms. However, some reviewers have reported small issues like dust in certain areas, stained carpets and sloppy bathroom cleaning. Despite the negative reviews, most guests still highly recommend the hotel for its excellent location, nice breakfast and helpful staff.

Staff

The staff at DoubleTree by Hilton York receive high praise from guests with many describing them as fantastic, friendly and exceptional. Located in a great area, the hotel's welcoming and professional reception staff offer recommendations and provide a warm welcome, making check-in easy. While some guests note that breakfast staff may not always be responsive, the vast majority found all staff to be helpful and approachable. Despite shortages, the staff coped very well and guests appreciated the efforts made to ensure their stay was enjoyable. Additionally, the cleaning staff were mentioned for being happy and pleasant. Overall, guests enjoyed the hotel and the helpfulness of the staff in making their stay enjoyable.

Parking

The DoubleTree by Hilton York offers parking for guests, but it can be limited and charged at an additional £20 per night. Some guests found parking difficult due to heavy traffic, unfamiliarity with York's one-way roads and limited spaces. However, there were positive comments about the hotel's disabled parking and the reasonably priced public parking nearby. Some guests were able to park on site and found it secure, but others recommended the hotel sort something out with the council to guarantee parking availability. Although parking was expensive and limited, it did not deter guests from enjoying the hotel's location and other amenities.

Family

DoubleTree by Hilton York is a great option for families looking for a comfortable stay. The hotel offers spacious family rooms, perfect for a family trip. The staff is particularly friendly and attentive to children, making them feel welcomed and cared for. However, some guests with specific accessibility needs have reported difficulties with certain rooms. Although there are no kids TV programs or kids evening meal, the breakfast staff often went above and beyond to entertain little ones, offering them toys and games to play with. Plus, the famous cookie on arrival was a hit with hungry kids after a delayed trip. Overall, families can have an enjoyable and memorable stay at DoubleTree by Hilton York.

4 Star

Looking for a lovely hotel in York? The DoubleTree by Hilton is definitely worth considering! Though a few guests found it pricy or the rooms a bit small, the overwhelming majority gave the hotel high marks for its great service, convenient location and overall value. While some noted that complimentary items were a bit minimal for a 4-star hotel, most found the amenities to be very good. Overall, the DoubleTree seems to do its job of providing a good stay with good or very good ratings from most guests.

Accessible

Guests with disabilities will find accessing DoubleTree by Hilton York a breeze with their disabled parking being noted as excellent. While some guests have had difficulty reaching their rooms with steep stairs and distant lifts, accessible rooms are available upon request. Positive comments included being pleasantly surprised with no stairs and accessible rooms being described as such. A warning to note was one guest stating very steep steps into the bathroom being potentially dangerous. Overall, accessibility was noted as easy to find and disability parking was excellent.

No, DoubleTree by Hilton York doesn't have any pool.

No, a spa isn't available at DoubleTree by Hilton York.

No, DoubleTree by Hilton York doesn't allow dogs.

Yes, parking facilities are available at DoubleTree by Hilton York.

Yes, DoubleTree by Hilton York has a gym.

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