TLH Toorak Hotel - TLH Leisure, Entertainment and Spa Resort

Torquay , , Chestnut Avenue (Show on Map)


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Summary of reviewsTLH Toorak Hotel (TLH Leisure Resort) is a great location for those visiting Torquay with easy access to all the town's facilities and attractions. The hotel's breakfast is excellent with plenty of choices and options for vegans. The dinner experience has received mixed reviews with some guests finding it rushed and lacking variety. The hotel's rooms vary in quality with some guests enjoying modernised bathrooms and great sea views, while others found the decor outdated and the facilities in need of improvement. The cleanliness of the hotel is hit or miss with some guests praising the staff for their friendliness and cleanliness, while others have noted issues such as dirty changing rooms and stained carpets. The staff are friendly and professional with many guests praising their efforts and excellent work. The hotel's leisure facilities, including the pool and spa, have received mixed reviews with some guests praising them as "amazing" and others noting issues such as a lack of available appointments and closed facilities. The TLH Toorak Hotel is a great family-friendly resort with plenty of entertainment for kids and a wonderful staff. The beds vary in comfort with some guests finding them comfortable and others finding them hard and lumpy. Overall, TLH Toorak Hotel is a great choice for those looking for a convenient location and excellent breakfast with mixed reviews on other aspects of the hotel.
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Hotel near Golf Courses

Hotel near The Beach

Hotel with Spa

Family Friendly Hotel

Hotel with Swimming Pool

  Heated Pool    Indoor Pool    Outdoor Pool  


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Accessible Hotel

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Room Types
Standard Single Room This room features an en suite bathroom, a TV and tea/coffee making facilities. This room cannot accommodate a baby cot.

Standard Double Room This double room is equipped with an en suite bathroom and tea/coffee making facilities.

Standard Twin Room This room features an en suite bathroom, a TV and tea/coffee making facilities. This room cannot accommodate a baby cot.

Standard Family Room (2 adults & 1 Child) This room features an en suite bathroom, a TV and tea/coffee making facilities. This room cannot accommodate a baby cot.

Double or Twin Room with Sea View Providing free toiletries, this twin/double room includes a private bathroom with a bath or a shower and a hairdryer. The twin/double room provides a wardrobe, an electric kettle, a carpeted floor, heating and a flat-screen TV with satellite channels.

Family Room with Sea View Providing free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. The family room provides a wardrobe, an electric kettle, a carpeted floor, heating, as well as a flat-screen TV with satellite channels. The unit offers 3 beds.

About TLH Toorak Hotel - TLH Leisure, Entertainment and Spa Resort
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Guest Reviews
7.2
Good
Location
TLH Toorak Hotel is a leisure resort perfectly located for those visiting Riviera Centre and with its great location, it's easy to access all facilities Torquay has to offer. The hotel is well-located and has a beautiful garden to explore while it's quietly tucked away. Moreover, it's close to the beach and town offering a short walk to the beach. The hotel is also clean and has ample parking spaces. For those who don't mind a steep walk to the beach, the location is good. There's a bus stop outside the hotel and is not far from the seafront, making it a great location. The hotel is in a quiet area, surrounded by plenty of bars to choose from. Although some visitors had trouble finding the hotel, the location is excellent and conveniently near the town and seafront, making it perfect for those who want to walk. Additionally, it's the ideal location for breakfast. Overall, the TLH Toorak Hotel is situated in a good location with excellent facilities, loads to do and is a great location to see Torquay.

Breakfast
TLH Toorak Hotel's breakfast has received rave reviews from guests with many describing it as excellent, lovely, outstanding and great. The buffet offers plenty of choices, from fresh fruits and cereals to hot cooked breakfast items and there are options for vegans too. The restaurant is well-organized with plenty of space and staff are friendly. Some guests felt that the hot food could have been hotter and that the breakfast would have been even better if it started earlier. However, overall, guests were satisfied with the bountiful buffet and the quality of food, including the orange juice and bacon. The hotel also offers the option to order poached eggs and fish aside from the buffet. Despite some minor issues, guests felt that TLH Toorak Hotel provided a delicious and satisfying breakfast experience.

Dinner
The TLH Toorak Hotel offers an evening meal exclusively in their restaurant between 6-8pm. Guests have mixed opinions about the quality of their dinner experience. Some found it rushed, lacking breaks between courses and pre-plated, while others enjoyed the food and found it to be a great value. The variety of choices for the main meal is limited but the vegetables were plenty. Some guests did not sample the dinner at all, but those who did found it lovely or very good. However, one guest noted an odd experience where they had to share their cranberry sauce with another table. Breakfast, on the other hand, has plenty of variety and is considered very good by guests.

Rooms
The TLH Toorak Hotel - TLH Leisure, Entertainment and Spa Resort offers a range of rooms that vary from nice clean rooms with comfortable beds to dated rooms out of the 70s. While some guests enjoyed spacious and comfortable rooms with modernised bathrooms and great sea views, others found the hotel and facilities to be a little tired and outdated. Many guests claimed that the room facilities need improvement and the outdated decor needs updating. Some guests suffered from faulty toilets, loose toilet paper holders and gross bath mats. The level of cleanliness was also a concern for some guests with reports of visible dirt and mould growing everywhere. Overall, while some guests found their rooms to be ideal or excellent, others were disappointed with the substandard quality of their rooms for the price charged.

Beds
TLH Toorak Hotel - TLH Leisure, Entertainment and Spa Resort offers nice, clean rooms with comfortable beds. However, some guests noted that the bed was only a double or that it was hard and lumpy, making it uncomfortable to sleep on. Some visitors even had to request for a mattress topper to improve their sleep quality. While some guests found the beds reasonably comfortable, others felt the springs in the mattress and described their experience as uncomfy. Despite mixed reviews, some guests found the beds very comfortable. However, some visitors reported twin beds pushed together with no room to separate, making it uncomfortable for sharing. A few guests also noted that one side of the bed had ridges, which was quite uncomfortable to sleep on. Overall, while the hotel offers spacious beds, some guests may find that they are on the harder side or have some uncomfortable features.

Cleanliness
TLH Toorak Hotel (TLH Leisure Resort) has received mixed reviews about its cleanliness from guests. While some reviewers have praised the staff for their friendliness and the overall cleanliness of the hotel, others have been less impressed. Several guests have highlighted issues such as dirty changing rooms, stained carpets and flaking paint on the windows. Some reviewers have also noted that there was a lack of proper COVID cleaning measures in place. Despite these negative comments, however, many guests have still found the rooms to be clean and comfortable with some calling them "spotlessly clean". Overall, it seems that the cleanliness of TLH Toorak Hotel (TLH Leisure Resort) can be hit or miss, depending on the individual's experience.

Staff
The TLH Toorak Hotel offers a warm and friendly atmosphere with polite, approachable and professional staff who are always willing to help you. The reception staff are friendly, informative and work hard to make check-in and check-out easy. Although some guests have reported that the reception staff could be more helpful, most visitors have found the staff to be excellent, going above and beyond to provide prompt, efficient service. The hotel has undergone considerable upgrading and redecorating and the friendly staff have received high praise for their efforts and excellent work. From the restaurant staff, to the room cleaners and wine waiters, customers have reported wonderful experiences with the staff, except for the occasional rude or uninterested employee. Overall, the hotel offers great value for money and a pleasant stay with fantastic swimming pool, good entertainment and exceptional breakfast, all served by a very friendly and attentive staff.

Spa
Guests have had mixed experiences with the spa facilities at TLH Toorak Hotel. Some have praised the excellent quality of the spa treatments they received, including massages and body scrubs. The Fire and Ice Spa, in particular, has received high praise with guests calling it "amazing" and "great." The availability of spa treatments has been a point of frustration for some with reports of a lack of available appointments during their stay. However, the leisure facilities at the hotel, including the pool and steam and sauna rooms, have been described as "amazing" and "great." Complaints have been made about some of the spa facilities being closed or not working and some guests have paid to use the facilities. Despite these issues, the wider leisure complex at the hotel, including the pool and spa, has been praised along with the great food and other excellent facilities.

Pool
Guests staying at TLH Toorak Hotel can enjoy a range of leisure facilities including indoor and outdoor swimming pools, a sauna and a gym. The pools received mixed reviews with some guests praising them as "amazing" and others noting that they were located in a separate building within the resort. However, guests loved the mini arcades and games room with many commenting that there was lots to keep both children and adults entertained. The outdoor pool was mentioned as being very cold, but the indoor pool and jacuzzi received high praise. Some guests did note that more pool loungers were needed on the terrace, but overall, the leisure facilities were described as "fabulous" and "spot-on". The only downside was the limited parking available at the hotel with some guests having to park at the nearby Riviera Centre.

Parking
Guests have expressed mixed reviews regarding the parking facilities at TLH Toorak Hotel. While some have found ample parking space available for use, others have struggled with finding a spot, especially during peak hours. The hotel's location provides guests with the added convenience of free parking on-site, although it is advised to arrive early or request a disabled parking spot as spaces are limited. The hotel complex also includes parking options in adjacent car parks. Not all guests were able to find adequate parking and had to seek alternative parking arrangements, including paying for parking elsewhere. The hotel's central location, while convenient, does pose challenges for parking.

Family
The TLH Toorak Hotel, located in the beautiful seaside town of Torquay, is the ideal family resort for your holiday. The hotel boasts plenty of entertainment for kids, including a soft play area, kids park and live music every evening. The family vibe is evident throughout the hotel with children running around the dancefloor and staff catering to every need. There's plenty to do as a family or with friends, but if you're looking for some downtime, the hotel lacks seating in the main entertainment bar in the evening. Regardless, guests have praised the hotel for its great family atmosphere and wonderful staff. However, some guests suggest rails into the front garden for the less able. Whether you're on a short break with a friend or work colleague, the TLH Toorak Hotel is the perfect destination for a family-friendly vacation.

Outdoor Pool
The TLH Toorak Hotel comes highly recommended for its great indoor and outdoor swimming pools. Despite the outdoor pool being chilly, guests still enjoyed taking a dip in both pools. However, some reviewers noted that the outdoor pool seemed neglected with a missing handrail on the steps and no recent cleaning. In fact, some guests even reported that the outdoor pool was padlocked up, so they were unable to use it. Despite these minor issues, the TLH Toorak Hotel remains a popular choice for those looking to cool off with a swim.


Yes, TLH Toorak Hotel - TLH Leisure, Entertainment and Spa Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

Yes, a spa is available at TLH Toorak Hotel - TLH Leisure, Entertainment and Spa Resort.

No, TLH Toorak Hotel - TLH Leisure, Entertainment and Spa Resort doesn't allow dogs.

Yes, parking facilities are available at TLH Toorak Hotel - TLH Leisure, Entertainment and Spa Resort.

Yes, TLH Toorak Hotel - TLH Leisure, Entertainment and Spa Resort has a gym.
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