Moor Hall Hotel, BW Premier Collection
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Summary of reviewsMoor Hall Hotel, BW Premier Collection is a charming hotel located in a beautiful and peaceful location, making it an excellent spot for guests visiting Sutton Coldfield and beyond. The breakfast service is good and convenient, while the dinner options received mixed feedback from guests. The rooms are a mixed bag with some being lovely and clean, while others are outdated and tired. The hotel is generally regarded as clean and well-run with excellent staff service being a standout feature. The spa and pool amenities received positive feedback, although some guests were not pleased with the additional fees required to use them. The bed options provided were hit-or-miss, but the comfier options existed for a restful night's sleep. While some guests have claimed that the hotel does not meet the 4* standard, others have had a positive stay and enjoyed the hotel's facilities.
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Escape to the tranquil surroundings of Moor Hall Hotel & Spa, BW Premier Collection, located in picturesque parkland near Birmingham. The Spa at Moor Hall offers the perfect setting for relaxation and rejuvenation, with traditional country house ambiance, friendly staff and top-notch facilities. The spa features four treatment rooms, including a double room for couples or friends, and offers an extensive range of Thalgo facial and body treatments for all. The experienced therapists provide an unrivaled selection of services, including back, neck and shoulder massages, facials, de-stress massages with lavender oil, detox massages, Lava Shell massages, Marine Prelude Wraps, Marine Wellbeing massages, revitalizing body exfoliation, pregnancy massages, shoulder, neck and scalp massages, Swedish full body massages with oils, as well as foot and hand treatments. Indulge in a spa day or a break at Moor Hall and leave feeling rejuvenated and refreshed in mind, body and soul.
Nestled amidst picturesque parkland, Moor Hall Hotel & Spa, BW Premier Collection, offers an idyllic four-star country house experience just a stone's throw away from bustling Birmingham. Those who long for rejuvenation and revitalization will find solace in the Leisure Club, complete with an array of amenities designed to help you unwind and stay active.
With dedicated instructors readily available, the club provides expert fitness advice and guidance to make the most of your visit. The indoor pool, a true centerpiece, captivates with its breathtaking views of the verdant surroundings. Designed to accommodate swimmers of all levels, the pool is comfortably shallow, allowing guests to effortlessly stand and revel in the serene atmosphere.
Complementing the pool area, the spa bath, sauna, and steam room are strategically situated along the poolside, ensuring a seamless transition between relaxation and reinvigoration. With ample space for lounging, you'll be able to soak in the views and enjoy the tranquil ambiance that Moor Hall Hotel & Spa, BW Premier Collection, has to offer. Indoor Pool
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About Moor Hall Hotel, BW Premier Collection
Guest Reviews
Based on the reviews of guests at Moor Hall Hotel, BW Premier Collection, it's safe to say that the location of the hotel is brilliant, great and good. Many guests appreciated the clean, friendly and helpful staff who made their stay even more enjoyable. The hotel itself is situated in beautiful surroundings, in a lovely peaceful position and boasts of beautiful grounds. The location felt like the countryside despite easy access to Four Oaks and Sutton Coldfield, making it an excellent spot for guests visiting family or events like the British Masters Golf at the Belfry. The secure car parking and proximity to friends' homes were also highlights for some guests. All in all, the location of Moor Hall Hotel, BW Premier Collection is fantastic, making it the perfect place to stay for those wanting to explore Sutton Coldfield and beyond.
Moor Hall Hotel, BW Premier Collection serves a good breakfast with a wide variety of options available including a full English breakfast and fresh fruit. The breakfast service is great and staff are friendly. The breakfast is excellent with a good and plentiful range of options on offer. However, there is not much fruit available and the range of options can be limited at times. Some guests found the breakfast to be poor but others found it to be exceptional. The breakfast experience could be improved by providing more room between tables and widening the self-service area. Overall, the breakfast at Moor Hall Hotel, BW Premier Collection is good and convenient as you can easily book a breakfast service during your stay.
The dinner options at Moor Hall Hotel, BW Premier Collection received mixed feedback from guests. While some appreciated the quality of the food, others felt that the prices were too high and the options too limited. The lounge bar was found to be a little pricey and the food not hot enough. Additionally, some guests reported poor service and mentioned that the kitchen was closed after 9 pm. The restaurant only offered a buffet option which was not up to the mark for some of the guests. The quality of food in the bar was hit and miss with some dishes being poorly executed. The steak was bland and the burger was burnt around the edges. The Sunday carvery was also found to be average. Some guests shared their unpleasant experience of having self-service carvery with limited options. Some even mentioned having a disappointing dinner with cold food that lacked quality. On the other hand, there were guests who appreciated the good quality of food served. However, there were fewer options than the usual restaurant facilities. Overall, guests had varying experiences with the dinner at the hotel.
Guests have had mixed experiences with the rooms at Moor Hall Hotel, BW Premier Collection. While some found the rooms lovely, clean and spacious with comfortable beds and beautiful bathrooms, others felt that the rooms were outdated, tired, small and cramped. Some guests were even disappointed in the cleanliness and service of their rooms, reporting issues with cobwebs, stains and dirty wardrobes. Some also encountered problems with the heating and water pressure in the shower. However, the hotel has newer rooms available if requested and some guests were able to enjoy lovely garden views. It's important to note that the decor appears to be a bit dated throughout the hotel, but some guests found the overall setting beautiful. Despite some negative experiences with the rooms, the hotel receives praise for its clean and friendly atmosphere.
Moor Hall Hotel, BW Premier Collection provides a wide range of bed options for its guests, including single and queen-sized beds. While some guests found the beds too hard and uncomfortable due to the clear dips from years of usage, others described them as rock solid. However, some found the beds to be comfortable and spacious, providing an excellent stay. Unfortunately, a few guests reported finding bugs, hair and sloping beds, which could lead to a restless night's sleep. Pillows also proved to be a challenge for some, as they found them to be uncomfortable and flat. Despite this, many guests found the beds comfy, while others felt that the bed bases could have been better positioned. Overall, the bed options provided by Moor Hall Hotel, BW Premier Collection seemed to be hit-or-miss, but the comfier options existed for a restful night's sleep.
Moor Hall Hotel, BW Premier Collection is a charming hotel located in a lovely location. Although the hotel is full of character, some guests have mentioned that it is in need of a refurbishment. Rooms are a mixed bag with some being clean, tidy and comfortable while others have tired decor and require re-grouting. Bathrooms seem to be a particular issue with reports of mould, discoloured tiles, limescale build-up and broken fixtures. Some guests had to move rooms due to issues with cleanliness, while others found bugs and hairs in their beds. However, there are many positive reviews regarding the cleanliness of the hotel with guests describing their rooms as spotless and beautiful. Despite the mixed reviews, the hotel is generally regarded as clean and well run with some guests suggesting the negative reviews may be the result of high expectations for a 4* hotel.
If you're looking for a hotel with excellent staff service, look no further than Moor Hall Hotel, BW Premier Collection! Guest reviews rave about the friendly and efficient staff who work hard to make every stay memorable. Whether it's the reception staff who are welcoming and helpful upon arrival, or the breakfast staff who are chatty, helpful and fun, every member of the team is an asset to the hotel. Some guests noted that a few more staff may be needed during busy times, but overall, service was top-notch. The spa was particularly praised for its cheerful and smiley staff, while the bar staff were faultless and impeccably professional. A couple of reviewers did note that some staff members needed more training, but others highlighted the couple of excellent staff who stood out in a sea of polite and helpful faces. Regardless of minor flaws, one thing is certain: the staff at Moor Hall Hotel & Spa are what make a great stay truly exceptional.
Moor Hall Hotel, BW Premier Collection has a charming spa that received positive feedback from guests. The spa amenities offered good facilities and treatments such as a jacuzzi, pool and leisure facilities all under one roof. However, some guests were not pleased with the additional fees required to use the spa or pool. The shower in the spa changing room was also missing some parts. Despite these minor setbacks, the spa was considered lovely and the staff's spa treatments were exceptional. The pool and spa can get busy and guests may need to wait for availability or navigate through overcrowded spaces. Nevertheless, the hotel boasts lovely grounds and modern pool additions for guests to unwind, relax and enjoy their visit.
Guests have had mixed experiences with the pool at Moor Hall Hotel & Spa, BW Premier Collection. Some have praised it as "lovely" and "fantastic," enjoying amenities such as the hot tub, steam room and sauna. Others, however, have been disappointed by the extra fees associated with pool use or the fact that the pool was shut down for refurbishment or out of order upon arrival. Some have also mentioned overcrowding and a lack of seating in the pool and spa areas. Despite these issues, guests appreciate the pool's beautiful location and late opening hours (until 10pm). However, they suggest that access to the pool and gym should be all-inclusive and that communication regarding additional fees should be clearer during the reservation process.
Moor Hall Hotel, BW Premier Collection has recently received some mixed reviews regarding its four star rating. Some guests have claimed that the hotel does not meet the 4* standard that is expected with phrases such as 'not worthy of 3 stars let alone 4' and 'possibly 2 stars standard'. Despite this, others have had a positive stay and enjoyed the hotel's facilities, highlighting the staff as 'exceptionally friendly and helpful' and describing the experience as 'extremely relaxing in a delightful setting'. However, some guests did find the hotel to be overpriced for what they received with one saying 'was ok, certainly not enticed to go back'. Overall, while some have had a less than perfect experience, others have enjoyed their stay at Moor Hall Hotel, BW Premier Collection.
Yes, Moor Hall Hotel, BW Premier Collection has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Moor Hall Hotel, BW Premier Collection.
No, Moor Hall Hotel, BW Premier Collection doesn't allow dogs.
No, parking facilities aren't available at Moor Hall Hotel, BW Premier Collection.
Yes, Moor Hall Hotel, BW Premier Collection has a gym.