Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Stockton-on-Tees , , 636 Yarm Rd, Eaglescliffe (Show on Map)


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Summary of reviewsThe Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW has a prime location for exploring the area and is conveniently situated for Yarm. The breakfast offers a decent variety and quality, but the dinner services have received mixed reviews. The rooms are a mixed bag with some in need of attention, but some guests found them clean and comfortable. The cleanliness of the hotel could use improvement in some areas. The staff are a standout feature with many guests finding them exceptionally polite, friendly and helpful. The hotel's spa facilities are great with a lovely spa area offering excellent facilities, although some areas could use work. The gym is well-situated and of good size and the swimming pool, although in need of maintenance, is appreciated by guests. The parking facilities have been met with varied reviews and the hotel is a great family-friendly place to stay. The beds have received mixed reviews with some finding them uncomfortable, but others finding them super comfy.
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Room Types
Standard Single Room Offering free toiletries, this single room includes a private bathroom with a bath and a hairdryer. The single room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.

Standard Twin Room Featuring free toiletries, this twin room includes a private bathroom with a bath and a hairdryer. The twin room features a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit has 2 beds.

Standard Double Room Providing free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 1 bed.

Suite with Double Bed Featuring free toiletries, this suite includes a private bathroom with a bath and a hairdryer. The suite features a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV.

Junior Suite with Double Bed Offering free toiletries, this suite includes a private bathroom with a bath and a hairdryer. The suite offers a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV.

Family Room with Double and Single Beds Providing free toiletries, this family room includes a private bathroom with a bath and a hairdryer. The family room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 2 beds.

Family Room with Double and Two Single Beds Providing free toiletries, this family room includes a private bathroom with a bath and a hairdryer. The family room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit offers 3 beds.

About Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW
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Guest Reviews
7.1
Good
Location
The Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW boasts a great location that has received positive feedback from guests. Ideal for visiting family nearby, attending a function or exploring the local town, the hotel is conveniently situated for Yarm and offers easy access to the surrounding area. Guests also appreciated the electric charging point and the ease of getting into Yarm. The hotel is adjacent to Preston Park, a beautiful green space perfect for jogging and walking with good vegetarian dining options nearby. While some guests found the signage a bit confusing, the hotel offers easy parking and is central to many local vacation spots. However, guests did note some traffic noise and some found the hotel to be basic and a bit dated. Overall, the Parkmore Hotel & Leisure Club is a good value option with a prime location for exploring the area.

Breakfast
Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW offers a mixed experience when it comes to breakfast. While some guests rave about the big and excellent breakfast with good quality food, others are disappointed by the limited options and cleanliness issues. Some reviewers mention dry and overcooked items, thick bacon, burnt sausages and thick bread. The continental breakfast receives mixed reviews and some guests mention limited fruit options. However, the inclusion of plant-based milk and granola is appreciated by some. The breakfast service is a hit or a miss with some guests waiting for a long time to be seated and served while others receive excellent service. Some guests mention that while breakfast is included in the rate, it only covers basic options and cooked breakfast is available at an additional cost. Overall, while the breakfast has its flaws, it offers a decent variety and quality.

Dinner
The Parkmore Hotel & Leisure Club has received mixed reviews regarding their dinner services. Some guests claimed that the food was bland and tasteless, while others praised the great quality of the meals and the fantastic selection on the menu. Unfortunately, some visitors experienced painful delays due to a backlog in the kitchen and even received the wrong dish, such as one guest who ordered creamy garlic mushrooms but received button mushrooms with no garlic in sight. For those looking for vegan options, the hotel is noted to have a veg strudel. Additionally, some guests found the restaurant to be overpriced and the staff exceptionally rude. Despite this, some individuals had a lovely dining experience and highlighted that the chefs provided great canny scran for both dinner and breakfast. Overall, if you're looking for a wide range of food options, you may need to venture out of the hotel as some described the meals as mediocre or limited, but others found the food in the restaurant to be fantastic.

Rooms
The rooms at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW are a mixed bag. Some guests describe the rooms as small, dated and in need of attention, while others find them clean and spacious with newly refurbished bathrooms. The beds range from uncomfortable to very comfortable and some guests had trouble with broken taps, TVs and other amenities. There were also complaints of bad smells, stained carpets and old-fashioned decor. Nonetheless, several guests enjoyed their rooms, finding them clean, comfortable and well-furnished. Overall, the hotel could benefit from some renovation, but there are definitely rooms worth staying in if you're in the area.

Beds
The beds at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW have been met with mixed reviews from guests. Some have found the beds to be uncomfortable, leading to a restless night's sleep. Complaints range from uncomfortable pillows, to beds feeling as low and small as sleeping on the floor, to springy mattresses with springs coming through. However, other guests have found their beds to be super comfy, clean and really comfortable and obviously well made with new mattresses. A few beds had minor issues such as being a bit hard or having a dip in the middle, but on the whole, guests reported being pleasantly surprised by the comfort of the beds. It's important to note, some guests were disappointed by the breakfast, which they found to be really poor.

Cleanliness
Guests had mixed reviews about the cleanliness of the Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW. While some rooms were spotlessly clean and freshly renovated, others were described as dirty with stains on walls and floors. The spa facilities were also in need of attention with some guests reporting fallen tiles and rusty bars. However, the pool was a good size and clean. The location was considered good for a stay and the staff, particularly the cleaning staff, were friendly. While some shared areas were clean and comfortable, the hotel was considered run down in some areas with thin walls and muddy floors. Overall, guests had a pleasant stay, but improvements could be made with attention to cleanliness and maintenance.

Staff
The staff at the Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW are a standout feature according to guest reviews. Most guests found the staff to be exceptionally polite, friendly and helpful, providing plenty of information and going above and beyond to assist. Some guests found the staff to be short-staffed or not attentive, but overall, many guests raved about the service they received from the front desk, cleaning staff and leisure centre staff. Guests particularly enjoyed interacting with receptionist Karima and the breakfast and pool staff, who were warm and welcoming. While there were a few hiccups with staff, guests found that the hotel's great facilities and clean rooms more than made up for it.

Spa
The Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW offers a wonderful spa experience for guests. With great additions like a jacuzzi and steam room, the gym and spa area are fantastic. The lovely spa area offers amazing facilities including a sauna, steam room and hot tub. While the spa floors and changing room shower faucet could use some work, the spa facilities are still great with excellent towel service available. Guests can enjoy the swimming pool and spa for a relaxing night away and the spa offers a variety of treatments like back massages at very reasonable prices. Some guests have noted that the jacuzzi can be cold at times, but overall the spa facilities are beautiful. The pool facilities are also good and there are lots of choices with friendly and helpful staff available. Some guests have mentioned that there are broken tiles in the spa area and the spa could do with more loungers. Despite these minor issues, the spa is clean, friendly and offers great leisure facilities for those wanting to relax and unwind.

Gym
If you're looking for a hotel with good gym facilities, the Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW might be a suitable choice for you. Guests found that the gym was well-situated and of good size. Although some reviewers felt that the gym area was a tad small and cramped, it wasn't too bad overall. The gym and spa were considered a great addition to the hotel with good facilities that were excellent in some cases. However, there were some complaints about outdated gym facilities and broken tiles. Additionally, some guests mentioned that the gym was the only acceptable standard in comparison to other aspects of the hotel such as the room and spa. Overall, the gym at the Parkmore Hotel & Leisure Club seems to be a suitable option for those looking for good gym facilities during their stay.

Pool
The Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW has a swimming pool available, which some guests found to be a little tired and in need of maintenance. Unfortunately, the pool was closed at times and some guests were not notified until check-in. However, those who were able to use the pool found the facilities to be adequate and appreciated the water jet section. Although some guests complained about the green and murky water, others found the pool to be clean and of a good size. The pool staff received high praise for their excellent service. The leisure club has additional facilities such as a jacuzzi, sauna and steam room, all available for free use. Some guests even loved having access to the pool and enjoyed spending time chilling there. However, a few had negative experiences with aggressive swimmers and loose tiles in the pool. Despite some challenges, the mystery of the pool's availability did not stop guests from picking this hotel and many appreciated the great location and relaxing pool area.

Parking
Guests of the Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW have had varied experiences with the hotel's parking facilities. Some guests found the car park to be good and easy to park in with plenty of onsite parking available. Others appreciated the secure off-street parking, as well as the bonus of a free electric car charging point for EV owners. However, some guests were disappointed to see old unwanted items like mattresses and desks cluttering up the car park, making it look untidy. One guest even observed a staff member occupying the electric car charging point all day, leaving guests unable to make use of it.

Family
The Parkmore Hotel & Leisure Club is a great family-friendly place to stay with lots of healthy space for children to run and play. Although some guests experienced noise disruptions from events like weddings, the hotel is easy to manage with children and the family rooms are spacious and quiet. Kids also loved the pool and complimentary cereal breakfast. Overall, guests have enjoyed lovely relaxing nights away with their children and commend the excellent staff for their flexibility with family events. Families looking for a nice time away should definitely consider visiting the Parkmore Hotel & Leisure Club.


Yes, Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW.

No, Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW doesn't allow dogs.

Yes, parking facilities are available at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW.

Yes, Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW has a gym.
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