Resort where Extra Health & Safety Measures Have Been Taken
Questionnaire
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?
No
Do you perform temperature checks upon guests' arrivals?
Yes, to all guests
Do you ensure contactless check-in/check-out?
Yes, by using an app
Do the hotel's main entrance doors open automatically?
No
Can guests access their room entrance directly from outside the hotel without entering the lobby?
Yes, certain room types.
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?
Yes, for 48 hours.
Is there an option for no in-room housekeeping during a guest's stay?
Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?
Yes
Does the cleaning crew wear appropriate personal protective equipment?
Yes
Do you sanitize the common areas?
Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival?
Yes
Are luggage trolleys sanitized after each use?
Yes
Do you sanitize guests' keys/cards?
Yes
Do you provide thorough cleaning of the rooms?
Yes
Are all employees trained and monitored to follow a cleaning protocol?
Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?
Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?
Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles?
Yes
LimitationsAre elevator rides limited?
Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing?
Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?
No
Does the hotel operate at a limited capacity?
Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only?
Yes
Do you allow people who don't stay or work at the hotel to enter its premises?
No
Do you allow people who don't stay at the hotel to enter the rooms?
No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?
No
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?
Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?
Yes
Do you provide disinfecting wipes in each room?
Yes
Are there hand sanitizing stations throughout the hotel?
Yes
Is there a sanitizing sprayer for shoes outside each room?
Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?
Yes
Do you use physical distancing markers?
Yes
Do you use delivery robots to get stuff to guests' rooms?
No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?
Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?
No
Are rugs removed from guest rooms?
Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?
Yes
Are air purification and sanitization devices installed?
Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines?
Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?
Yes
Food & Beverage ServiceDo you offer pre-made boxed meals to guests?
Yes
Do you offer single-serve options instead of buffets for breakfast?
Yes
Do you offer contactless delivery for in-room dining?
Yes
Protocols & CertificationsDo you follow any of these protocols or have you obtained any of these certifications? Before opening Resort will be checked by Egyptian Hotel Association, Ministry of Tourism and Antiquities, Ministry of Health and Population, Life,Prosperity,Health.
Has there been a person appointed to supervise the correct implementation of the measures?
Yes
Do you check temperature for all onsite staff on a scheduled basis?
Yes
Do your staff practice social distancing guidelines?
Yes
Are there dedicated isolation zones on property?
Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?
Yes
Details: • In case of respiratory symptoms, immediate isolation in the dedicated building until the intervention of Local Health Authorities, no visitors permitted • Sharing rooms with another suspected/confirmed case is not allowed • Suspected guests can only leave the hotel according to the instructions from the management in coordination with local health authority • If case is confirmed; will be transferred to a designated health care facility • If decided by the Ministry of Health case should be quarantined inside the Hotel; adequate treatment will be assured at all times, by only one personnel who is properly trained • In-house doctor will exanimate the guest; • Medical masks to be worn by the guest and practice of respiratory hygiene • In case the ill person cannot wear a mask, protective measures have to be taken by the personnel responsible (disposable gown, gloves, a mask, and eye protection) • Will be used food delivery to the room only by disposable plates and cutlery; garbage will be placed in special biohazard garbage box and burned; staff will wear special protective disposable gown; A Special cleaning and disinfection plan is in place for guests or employees have been identified with Covid-19: Housekeeping has been trained on the use of personal protection equipment (PPE) as well as hand hygiene after disinfection work is completed: Gloves, Disposable gowns, Closed Shoes, Masks, Facial Protection. Cleaning of all soiled surfaces of the ill person(s), e.g. toilet, handwashing basins etc. with a regular household disinfectant solution containing 0.1% sodium. Surfaces will be rinsed with clean water after 10 minutes’ contact time for chlorine. For products not suitable for bleach, e.g. telephone, remote control equipment, etc. alcohol 70% will be used Disposable cleaning materials will be used instead of cloths and absorbent material 4. Textiles, linens, and clothes will be put in special marked laundry bags; washing cycles 70ºC or more 5. All disposable items (hand towels, gloves, etc. will be placed in a dedicated container with a lid and will be disposed properly
Is there a doctor available either on-site or on-call?
Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)?
Valet parking, SPA and conference room will be not available till the further instructions and guidelines from:
1) Egyptian Hotels Association
2) Life, Prosperity, Health
3) Ministry of Tourism and Antiquities
4) Ministry of Health and Population
Has the hotel closed during the pandemic?
Yes
Reopening Date: Unknown
Additional Information:
Resort will be operating accordance to the guidelines of World Health Organization to execute the highest level of precautionary measures to ensure guest’s safety.
A certificate of approval will be issued for establishments wishing to work in accordance with the Safe Tourism Operating Plan with conducting a comprehensive review to ensure that all established preventive measures are applied.
In-house doctor reporting directly to the Ministry of Health (Availability of emergency contacts, health authorities, medical centers etc.)
• Clinic will be equipped with Mechanical Ventilator; defibrillator device; oxygen cylinder; one-way medical sheet for each guest; will be done disinfection and sterilizing after each guest.
• Maximum room occupancy will be 2 +1.
• Room will be reoccupied 48- hours after last check-out.
• Distribution of personal protective equipment (face masks, gloves etc.), approved by the Ministry of Health.
• Elevator maximum 50% capacity.
• Good ventilation in all places.
• Sanitizing dispensers will be deployed throughout the whole facility.
• All public areas will be regularly cleansed according to the Ministry of Health's disinfection instructions.
• Awareness signs will be distributed by all Areas (Covid -19 posters which will contain social distance, symptoms and protective rules)
• Not allowed to host any parties or weddings inside the hotel.
• It will be Quarantine building for isolation in case of any suspected/confirmed case.
• Third party outlets (Spa, Souvenir shops etc.) to follow all precautions and instructions given by the Hotel and local authorities.
• Frequent hand hygiene dispenser will be distributed at each accommodated building; by all public areas (public toilets; bars; Lobby; Restaurants; Gym);
• Thermometers will be available at the Reception, during the check in will be checked temperature as soon guest enter the Resort, during each meal temperature will be checked of each restaurant;
• Upon check in and in the room, guest will be provided with protective mask and gloves;
• Upon check in, before guest will be enter to the Lobby shoes sole will be disinfected, luggage will be disinfected, preventive information will be given to the customer about Covid -19, special attention for the over age guests (65+) and guest with chronical disease;
• Special distance will be following between tables in Main Restaurant; Bars; Restaurant; special marks at the floor to keep distance between guests; beach and pool sunbeds. Staff will strictly follow up this.
• It will be used special disinfection liquids for disinfection surfaces each 1 hour (public areas; seating places, additionally sunbeds after each guest and tables with chairs in restaurant).
