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Serras Andorra

Soldeu , Carretera General (Show on Map)

9.2

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSerras Andorra is a stylish and contemporary five-star hotel located on the outskirts of Soldeu, offering great slope views and a small slope for beginners right next to the hotel. The hotel provides private ski slopes and door-to-door shuttle service to the ski slopes, making it a convenient location for skiing. The breakfast is exceptional with fresh fruit, homemade pastries and fresh honey on offer. The hotel offers a variety of dining options with excellent food and knowledgeable staff at the Bruna restaurant. The rooms are stylish, clean and contemporary with comfortable beds and warm and spacious bathrooms. The hotel is fantastically clean and well-managed with high marks for its attention to detail and cleanliness. The staff is exceptional with guests praising their friendliness, helpfulness and exceptional service. The hotel boasts an excellent spa with great facilities and fantastic treatments. The hotel provides convenient and accommodating parking options for guests. It is perfect for families with small children with a wonderful children's room and a huge playroom for kids to enjoy. The hotel is highly recommended for a worry-free skiing holiday with a great ski locker room and shuttle service to the nearby slopes. The beds are comfortable with high-quality bedding ensuring guests' relaxation. Overall, Serras Andorra is a luxurious and exceptional hotel with beautiful and modern decor, making it a wonderful getaway spot.
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Categories

Luxury Hotel

Hotel with Ski To Door Access,

Hotel near Ski Resorts

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon,

Hotel with Spa,

Family Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking,

Accessible Hotel

Hotel with Gym,

5-Star Hotel

Room Types

Deluxe Family Room Our Family Grand Deluxe room can accommodate up to 4 guests. They are equipped with king size bed and two single beds, interactive Smart TV, Nespresso Coffee machine, heating system, 24h room service, in room safe, en suite bathroom with shower and toiletries.

Deluxe Double Room with Balcony Our Grand Deluxe rooms suitable upto 3 guests, have a seating area and balcony with partial mountain views. Equipped with interactive Smart TV, Nespresso coffee machine, heating, 24-hour room service, safe, en-suite bathroom with bathtub and amenities.

Junior Suite The Junior Suites have a balcony with splendid views of Grandvalira. They come equipped with king size beds or two single beds and a living room, interactive Smart TV, Nespresso coffee machine, heating, 24-hour room service, safe, en-suite bathroom with bathtub and shower and amenities.

Superior Double Room Our Standard room has a warm mountain design and oak wood finishes with partial mountain views. They are equipped with a king size bed or two single beds, interactive Smart TV, Nespresso coffee machine, heating, 24-hour room service, safe, en-suite bathroom with shower and amenities.

Deluxe Double Room Our Deluxe rooms have a warm mountain design and oak wood finishes with a partial mountain view. They are equipped with a king size bed or two single beds, interactive Smart TV, Nespresso coffee machine, heating, 24-hour room service, 24-hour room service, safe, en-suite bathroom with shower and amenities. 30sqm (322sqft).

Family Suite This room with two connecting Grand Deluxe room can accommodate up to 6 guests. They have a warm mountain design and oak wood finishes. They are equipped with king size bed or Twin beds, interactive Smart TV, Nespresso Coffee machine, heating system, 24h room service, in room safe, en suite bathroom with shower and toiletries. 80sqm (262sqft). Free access to the Canaro beginners' Ski Slopes is included in the room rate.

Family Room Our Family Room has a warm mountain design and oak wood finishes, suitable for up to 2 adults and 2 children. They are equipped with a king size bed and two single beds, interactive Smart TV, Nespresso coffee machine, heating, 24-hour room service, safe, en-suite bathroom with shower and amenities.

Suite This spacious suite comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The suite's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. The suite features soundproof walls, a minibar, a coffee machine, a flat-screen TV with cable channels, as well as mountain views. The unit has 3 beds.

About Serras Andorra

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Guest Reviews

9.2

Excellent

Location

The location of Serras Andorra is wonderful, situated on the outskirts of Soldeu with great slope views and a small slope for beginners located right next to the stylish hotel. It's also great to have access to private ski slopes right on the property and door to door shuttle service to the ski slopes. However, the main lift isn't directly accessible from the hotel and there isn't anything to walk to outside the hotel, requiring a taxi to reach the nearest village. Nonetheless, guests appreciated the free shuttle service and convenience of the location for beginners. There were also mixed reviews on the proximity to Andorra and traffic congestion. Overall, Serras Andorra boasts a great location for skiing and a peaceful getaway.

Breakfast

If you're looking for a hotel with an excellent breakfast, look no further than Serras Andorra. Guests rave about the quality and variety of the breakfast options with fresh fruit, homemade pastries and even fresh honey on offer. The elegant breakfast is a standout feature and many guests feel that it's worth the cost of the stay alone. The hotel itself is stylish, clean and contemporary with spacious rooms and comfortable beds. While some guests criticize the use of capsule coffee machines, the overall quality of the breakfast is consistently praised across the board.

Dinner

Serras Andorra offers a variety of dining options for its guests. While some guests found the main restaurant a bit pricey, others raved about the excellent food and knowledgeable staff at the Bruna restaurant. Guests also enjoyed Andora typical dishes and the fine cuisine and wine pairings at the hotel restaurant. Lunch on the terrace was also a highlight for many. Although a few guests experienced minor service issues, the overall quality of the food and meals, from breakfast to dinner, was praised, including the finesse and perfect products at dinner. The elegance of the hotel adds to the overall dining experience and the staff's quality and ambiance were also favorably reviewed.

Rooms

Serras Andorra offers a nice new place to stay for travelers. The stylish and clean contemporary rooms are superb with some guests describing them as beautiful with high-quality furnishings. Although some reviews suggest that the rooms are a little small, they make up for this with their size, comfort and large comfortable beds. Some rooms even have balconies with great views. Guests appreciate the warm and reasonably spacious bathrooms with fantastic shower areas. Additionally, the hotel offers a comfortable stay with ample space to stretch out. Although some rooms are by the noisy main road and elevators, guests generally experienced comfort and quiet. The only downside was that some guests had their rooms mixed up, but this was just a minor issue. Overall, guests are pleased with their stay and some even adored the complimentary bottle of wine left in their rooms.

Beds

Serras Andorra boasts of comfortable rooms with large beds and nice pillows and cotton sheets ensuring guests' relaxation. The bedding is of high quality with excellent mattresses that guarantee a good night's sleep. The beds range from very comfortable double beds to extra beds for families with children. Some guests found the beds slightly too soft or the pillows too hard, but overall, guests appreciated the comfort of the beds.

Cleanliness

Hotel Canaro is a stylish, contemporary hotel that is fantastically clean and well managed. Guests were pleased with the cleanliness of the spacious rooms and the elegant hotel spa. The lobby and spa areas were also noted as very stylish and clean. Visitors praised the hotel's attention to detail, such as the measures taken to ensure cleanliness during the COVID-19 pandemic. However, a few guests noted that there may be a need for improvement in the room cleaning service. Overall, the hotel's cleanliness received high marks from guests with words like "impeccable", "net" and "propreté" used to describe the hotel's cleanliness.

Staff

Serras Andorra received outstanding reviews for its staff with guests praising their friendliness, helpfulness and exceptional service. The staff were said to be well-trained and always eager to assist guests with anything they needed. Even the ski locker room attendants and shuttle drivers were highlighted for making the hotel experience special. While a few negative comments were made about some breakfast and reception staff, the majority of guests felt welcomed and comfortable throughout their stay. Overall, the staff were described as amazing, professional, kind, attentive and impeccable. They went above and beyond to ensure guests had a great experience with many guests noting the staff's warm and welcoming demeanor. The hotel's decorations, Alpine style and location also received high marks, but it was the exceptional service from the staff that truly made guests' stays unforgettable.

Spa

Serras Andorra boasts an excellent spa where you can enjoy a peaceful and relaxing time. The elegant spa area includes a warm and spotless pool, hot tub, steam room and Sana. The facilities are great with the exception of the cold water in the pool. You can also enjoy spa treatments, which were described as fabulous by some guests. The hotel's fitness center is well-equipped and the spa atmosphere is excellent for unwinding after skiing. Although some guests mentioned that the spa is small resulting in a 45-minute attendance limit. If you're looking for a massage, just ask for it. Despite a few comments indicating that the hotel is lacking a sauna and hamam, the overall impression of the spa is positive with fantastic treatments and facilities. However, some guests were disappointed that the pool and wellness area were closed during their visit. If completed, the hotel's spa has the potential to make it a top choice for guests in the future.

Parking

Guest reviews of Serras Andorra indicate that the hotel offers convenient and accommodating parking options for guests. The underground car park is spacious enough to accommodate vehicles of any height, which is particularly useful for bike riders. Shuttle services are also available for guests. While there may be some slight noise from the street, overall, guests found the parking convenient and secure. However, some guests noted that the parking can get full and there are no charging facilities available for electric cars. Overall, Serras Andorra provides a reliable and satisfactory parking experience for guests.

Family

Serras Andorra is a family-oriented hotel that provides a wonderful children's room and a huge playroom for kids to enjoy. The hotel is perfect for families with small children who are beginners as they have nursery slopes to learn and a kids club that offers amazing activities. The staff at the kids club is highly commendable for looking after the children and making them comfortable. However, some guests suggest that the time limit for kids in the pool should be extended by an hour. The hotel's free Kids Club service is essential for parents who want to engage in other activities. The hotel's location allows parents to view their kids skiing from inside, making it spectacular for families. Although some guests reported a bit of noise from other children during mealtimes and on corridors, Serras Andorra is perfect for a family weekend getaway.

Ski

Serras Andorra is an ideal location for a ski vacation, especially for families with small children. The hotel offers a great ski locker room and shuttle service to the nearby slopes. The private slope for beginners right on the property is perfect for those just learning to ski. The hotel staff, including the Argentinian guys in the ski locker room and Marcos, the helpful ski instructor, are exceptional in making a guest's stay memorable. The hotel is not located at the base of the ski area, but the shuttle service is convenient and efficient. Ski rentals, lessons and lift tickets are also available at the hotel. Overall, Serras Andorra is highly recommended for a worry-free skiing holiday.

5 Star

Serras Andorra is a five-star hotel that was formerly a four-star one. Guests have had nothing but amazing stays with the service being exceptional. The quality of the coffee and the size of some rooms have been criticized, but overall, the hotel has excellent facilities and services. Guests have recommended it without hesitation with an excellent rapport qualité. The hotel's breakfast is exceptional and it's perfect for a short ski trip. Although some guests felt that a sauna and hammam were necessary amenities missing for a five-star hotel, the hotel is still described as wonderful, maravilloso and superb. Overall, guests have had a 100% recommended fantastic experience at Serras Andorra.

Luxury

If you're looking for a luxurious stay in Andorra, Serras Andorra is definitely worth considering. Despite some reviews suggesting the rooms and restaurant may be slightly overrated, the hotel overall is considered exceptional by many guests. The Michelin starred chef restaurant within the hotel is a fantastic perk, adding to the upper quality feel of the establishment. The beautiful and modern decor of the hotel adds a cozy touch, making it a pleasant place to call home during your stay. While some guests may feel that the hotel needs to work harder to achieve true luxury status, the beautiful spa and bar make it clear that this hotel is still an excellent choice for a truly special vacation. Although some guests may have had issues with the quality of coffee, the staff at the hotel is clearly top-notch. Though there may be a few amenities missing (such as a sauna and hammam), the overall vibe and luxury feel of the hotel make it a wonderful getaway spot.

No, Serras Andorra doesn't have any pool.

Yes, a spa is available at Serras Andorra.

No, Serras Andorra doesn't allow dogs.

Yes, parking facilities are available at Serras Andorra.

Yes, Serras Andorra has a gym.

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