Montigo Resorts, Somerset
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Summary of reviewsMontigo Resorts, Somerset is a charming country house spa hotel located in a stunning setting, perfect for a relaxed countryside stay or a romantic getaway. The hotel offers a great breakfast with a selection of cooked and cold options, while the dining experience is mixed. The rooms offer a range of experiences with some beautifully decorated and comfortable and others needing updating. Overall, the hotel has excellent cleanliness levels, but some minor repairs and upgrades are needed. The staff are professional, attentive and create a warm and welcoming atmosphere. The spa facilities and treatments are fantastic, though some guests were disappointed by the extra cost. Parking is easy and plentiful with free parking on site. The beds are comfortable with overwhelmingly positive reviews. While the hotel has received mixed reviews for its 4-star luxury rating, guests enjoyed a relaxing and luxurious stay overall.
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The Bannatyne's Charlton House Spa Hotel in partnership with Elemis offers a luxurious and relaxing spa experience, designed to soothe the mind, soul and lift the spirit. It's an ideal destination for those looking to relax, rejuvenate, and recuperate, whether you are looking for a solo contemplative visit, a get-together with friends or a romantic getaway. The spa features Single treatment rooms and manicure and pedicure stations for an indulgent experience.
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About Montigo Resorts, Somerset
Guest Reviews
Montigo Resorts, Somerset is a beautiful, historical building situated in a lovely setting with plenty of parking. The entrance can be a bit difficult to find in the dark, but it's well worth the effort. The hotel is ideal for those looking for a great, relaxed place to stay in the countryside or for someone/couples wanting to visit nearby locations like Bath, Bristol, Shepton and Wells. The hotel is within walking distance of the historic town centre and there are day beds in the grounds where you can relax and enjoy the pretty surroundings. The location is central if you need to be in Shelton Mallet, but there's nothing much to do in the surrounding areas within walking distance. However, if you love beautiful country house hotels, gorgeous picture windows with views over the garden and lovely grounds, then this could be the perfect location for you.
Guests who stayed at Montigo Resorts, Somerset have a lot to say about the breakfast. Many guests rave about the quality and quantity of the food, describing it as amazing, fantastic, superb and delicious. Guests also appreciated the efficient service and great quality ingredients used in their breakfast. However, some guests commented on the limited menu and lack of specific options such as non-dairy and vegan choices. Some guests found the service slow and some mentioned that the times offered for breakfast were not convenient. Despite a few criticisms, many guests had a lovely breakfast experience and praised not only the food but also the staff. Overall, guests seemed to enjoy a good breakfast at Montigo Resorts, Somerset.
At Montigo Resorts, Somerset, dining seems to be a mixed experience. Some guests rave about the delicious food, particularly the duck dish and lunchtime meals, while others find the limited and uninspiring menu disappointing. Despite this, the breakfast menu is mostly praised with guests saying both the quality and quantity of food are amazing. However, some find the costs of meals and snacks to be too high and other guests feel that the food is not worth the prices charged. Service in the restaurant is also hit or miss with some guests saying it was excellent while others found it appalling. The dining room itself may need a bit of an update and some guests mention that the portions are tiny, severely limited, cold or too salty. Additionally, there have been complaints that the menu does not change over the course of multiple night stays. On the other hand, the menu is seen as unusual, offering lots of options to try. Overall, dining at Montigo Resorts, Somerset seems to be a bit of a gamble, but those who are lucky enough to have a great experience find it to be an excellent restaurant.
The rooms at Montigo Resorts, Somerset offer a wide range of experiences. Some are beautifully decorated and comfortable with unique touches and charming character. The superior rooms are especially indulgent with huge beds, spacious terraces and roll-top baths. The well-appointed and equipped rooms offer everything you need, while others are in need of some TLC and updating. Unfortunately, some guests noted issues with maintenance, such as broken curtains, stained cushions, worn furniture and broken electrics. Some rooms were also uncomfortable to sleep in or had issues with cleanliness, damp and mould. However, most guests enjoyed their stay and found their room lovely, clean and well-appointed with comfortable beds and beautiful features. Whether you're looking for a cosy cottage feel or a luxurious spa escape, Montigo Resorts, Somerset has a room for you.
Guests of Montigo Resorts, Somerset have overwhelmingly positive reviews about the bed comfort. Whether it's the large and super comfy four poster beds, the cloud-like bed in the deluxe room, or the extremely comfortable bed with an excellent cosy duvet, guests are pleased with their sleeping arrangements. The reviews do note some exceptions, such as the uncomfortable bed with visible springs or the room not made up with twin beds as booked. However, overall guests are content with comfortable, warm and soundproof beds that provide a great night's sleep. Despite some complaints about lumpy and uncomfortable sofas or excessively soft pillows, the reviews suggest that the bed situation at Montigo Resorts, Somerset is one to rejoice in.
Montigo Resorts, Somerset is a beautiful and friendly place to stay with overall high levels of cleanliness. The lovely rooms are complemented by big and nice bathrooms which are well maintained. However, some reviewers found minor issues such as dusty lamp shades and stained furniture. The restaurant also faced criticism for dead flies and a lack of cleanliness. The spa area had some unclean showers, windows and inadequate upkeep. While the building decor was described as shabby in some areas, the hotel overall had a clean and relaxing environment. Some guests experienced issues such as lack of quality, minor damage and inconsistent service. Those who raised concerns about cleanliness were treated promptly, but some reported a lack of attention to detail from the staff. In general, some minor repairs and upgrades are needed to keep the facilities outstanding.
Bannatyne's Charlton House Spa Hotel offers a stress-free stay with exceptional customer service from friendly and helpful staff. The reception staff were fantastic, providing a warm and friendly welcome and accommodating guests throughout their stay. Therapists in the spa were amazing with Dee, the spa manager, going above and beyond to make guests feel welcome. Ellie, a member of staff, received special mention for going out of her way to take care of a guest. However, some guests reported issues with understaffing and rude waiting staff, but these experiences were insignificant compared to the warm and friendly atmosphere created by the majority of the staff. Overall, the staff at Charlton House Spa Hotel are professional, obliging, knowledgeable, attentive and create a "family vibe," making guests feel at home.
Guests have reported issues with the Wi-Fi and phone signal at Montigo Resorts, Somerset. The Wi-Fi was often poor with some guests finding it difficult to get onto the system and others losing signal on the balcony. Some guests reported that the Wi-Fi was almost non-existent and that it was old and crashed frequently. A few guests had to resort to using their own mobile hotspot to work. The Wi-Fi coverage did not reach some bedrooms and some guests found it challenging to access their email or phone. Connecting to the Sky login was also useless. Although some guests did not consider the Wi-Fi issue a significant problem, others found it to be a severe inconvenience. Despite the hotel's beautiful location and wellness amenities, the inconsistent and unpredictable Wi-Fi connection detracted from their overall experience. Finally, guests noted that the hotel should communicate more proactively with guests about important information such as Wi-Fi codes and spa information.
Montigo Resorts, Somerset is a great choice for those seeking a relaxing and rejuvenating getaway. Guests loved the spa facilities and treatments, but some were disappointed by the extra cost of £15 per day per guest. Despite this, the spa was described as amazing, incredible, peaceful and fantastic. The staff were accommodating with many mentioning Rhiannon and Bobby in the spa for their excellent service. However, some noted that certain features in the spa were out of order or required some TLC. Although the spa is small, it has a range of treatments and excellent facilities such as a spa pool, sauna and steam room. The direct access to the spa area was appreciated by many guests. Overall, Montigo Resorts, Somerset provides a lovely setting with a relaxing atmosphere, perfect for a spa day or stay.
Guests of Montigo Resorts, Somerset can rest assured that parking is easy and plentiful with free parking available on site. However, some guests noted that the old turn key lock made them feel less secure. While there is no designated parking for staying guests, there is still plenty of parking available. The parking facilities, along with the hotel's grounds, were also praised by guests. Keep in mind that the hotel does not have a lift or porter, so guests may need to navigate stairs and carry their own luggage.
Montigo Resorts, Somerset is a country house spa hotel that boasts chic facilities and services. While some guests found the four-poster beds exceptionally comfortable, others were not fully satisfied with the level of luxury and 4-star rating. Some visitors found the hotel to be dated and in need of an upgrade with shabby interiors and basic, unsatisfactory services. Despite this, there were plenty of positive reviews describing the hotel as superb, lovely and comfortable. Despite its high pricing, some visitors felt that the hotel's services didn't reflect its 4-star rating. While the hotel may have received mixed reviews, it is safe to say that guests enjoyed their stay overall with some minor areas for improvement.
Guests of Montigo Resorts, Somerset have described their stay as both very comfortable and luxurious. Many guests mentioned the exceptional rooms and beautiful hotel setting. The home away from home atmosphere was enhanced by the happy and helpful team. While some reviewers mentioned their disappointment with what they felt was a lack of luxury in line with the hotel's rating, many praised the beauty of the lovely old building and the exceptional food available. The claw foot bath and ample bathroom space with gorgeous towels were cited by some as true luxury. However, room refreshments were reportedly lacking for a hotel with a luxury rating. All in all, the property was amazing and guests enjoyed a very relaxing and luxurious stay.
Montigo Resorts, Somerset has become a go-to destination for couples who wish to celebrate their love and stay in a romantic setting. The hotel offers private balconies for its guests to enjoy the picturesque views of the stunning countryside. The overall ambiance of the hotel proved to be relaxing and wonderful for couples who sought to escape from their daily routines and celebrate special occasions like anniversaries. Even though some guests didn't expect much, they were pleased with their stay and found the place perfect for their needs. Many couples raved about how the hotel was a perfect indulgent night away and ideal for a romantic getaway. Guests were appreciative of the extra thoughtfulness, like the handwritten card and special touches that the hotel staff provided. The beautiful country house hotel made for an excellent couples retreat and guests agreed that this hotel would be on their list of places to revisit.
No, Montigo Resorts, Somerset doesn't have any pool.
Yes, a spa is available at Montigo Resorts, Somerset.
No, Montigo Resorts, Somerset doesn't allow dogs.
Yes, parking facilities are available at Montigo Resorts, Somerset.
Yes, Montigo Resorts, Somerset has a gym.
