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Summary of reviewsIntercity Interative São Paulo Jardins enjoys a prime location in the Jardim Paulista neighborhood, a feature frequently praised by visitors for its proximity to Avenida Paulista, an array of restaurants, bakeries and tourist spots. The hotel is noted for its comfortable rooms, overall cleanliness and security, which, alongside its friendly and accommodating staff, make for a pleasant stay. Guests appreciate the delightful breakfast offerings, even though some mention the need for greater variety and better service efficiency.
The rooms are spacious and comfortable with some having undergone recent renovations. Daily maid service contributes to a tidy and well-organized atmosphere. Despite these positive aspects, the hotel does face challenges with maintenance and outdated facilities, raising calls for urgent renovations to address issues such as musty smells, broken fixtures and soundproofing.
Regarding cleanliness, the hotel generally receives favorable comments with commendations for clean rooms, towels and sheets. However, there are reported concerns about bathrooms needing more rigorous cleaning and some maintenance issues. The staff at Intercity Interative São Paulo Jardins is usually described as friendly and helpful, particularly in the reception area, though there have been isolated incidents of rudeness and inadequate service.
The parking facility is appreciated for its availability and valet service, though cost and service quality issues are frequently mentioned. Guests often comment positively on the comfort of the beds, despite some remarks about worn mattresses and small bed sizes.
Overall, Intercity Interative São Paulo Jardins offers a comfortable and convenient stay with a great location, friendly staff and several amenities. However, addressing maintenance and service issues could vastly improve the overall guest experience. Show more
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Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Do you accept dogs in all rooms? Yes
Is there an extra charge? Yes, R$ 17 per night
Should the dog owner notify you before checking in? Yes, by email
What is the maximum number of dogs per room? Only one dog is allowed
Is there a maximum weight of dogs accepted? Yes, 13 Kg
Do you provide any specials, treats and toys (check all that apply)?
A place to sleep
Are there any leash-free play areas? No
Should the dog be kenneled at all times in the room? Yes
Should the dog be kenneled/kept in a pet carrier at all times in public areas? Yes
Should the dog remain leashed at all times in the room? Yes
Should the dog remain leashed at all times in public areas? Yes
Are the dogs allowed on the furniture? Yes on special sheets.
Are the dogs allowed on beds? Yes
What are the basic requirements to accept a dog?
Must not be aggressive
Must have proof of current vaccinations
Must use designated areas
Is there a refundable deposit to guard against damages? No
Do you provide any of these?
Food and water bowls
Except for dogs, do you also accept other pets? Yes
Answers last updated by Intercity Interative São Paulo Jardins
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Protocolo Intercity Hoteis
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Seguimos as diretrizes da Intercity
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Yes, gym, valet parking, restaurant
Has the hotel closed during the pandemic? Yes Reopening Date: 05/11/2020
Answers last updated by Intercity Interative São Paulo Jardins
Standard Casal - 1 Cama QueenThis spacious, air-conditioned room is decorated with light colors and carpeted floors. It features a work desk, cable TV, and a minibar. The private bathroom has a shower.
Standard Twin - 2 Camas SolteiroThis double room features air conditioning, a cable TV and minibar
Luxo Casal - 1 Cama QueenModernly decorated with wooden furnishing, this air-conditioned room features a flat-screen TV with cable channels, a telephone,a work desk and a minibar.
Luxo Twin - 2 Camas SolteiroModernly decorated with wooden furnishing, this air-conditioned room features a flat-screen TV with cable channels, a telephone,a work desk and a minibar.
Luxo Superior Casal - 1 Cama QueenThe double room features a private bathroom equipped with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.
Premium Casal - 1 Cama QueenThis double room features a flat-screen TV and minibar.
Luxo Superior Twin - 2 Camas SolteiroThis air-conditioned twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Guest Reviews
7.7
Good
Location
Nestled in the heart of the Jardim Paulista neighborhood, the Intercity Interative São Paulo Jardins boasts an exceptional location that guests repeatedly highlight as its standout feature. Visitors appreciate its proximity to Avenida Paulista, one of São Paulo's main thoroughfares, making it convenient for both business and leisure travelers. The area is rich with restaurants, bakeries, pharmacies and tourist spots, all within walking distance. Guests also commend the comfortable rooms and the hotel's overall cleanliness and security. The accommodating and friendly staff contribute positively to the stay, alongside a delightful breakfast that adds to the morning experience. Despite some minor mentions of areas needing improvement, the hotel's strategic location, good value for money and comfortable amenities make it a preferred choice for many.
Breakfast
Intercity Interative São Paulo Jardins offers a breakfast experience that has received mixed reviews from its guests. On the positive side, many found the breakfast to be very good with praises for its delicious taste and variety. There's frequent mention of a rich and varied buffet that includes several options with some guests highlighting the vegan choices and the availability of a coffee machine with thermal cups. The breakfast is also often described as quite complete and tasty and some guests remarked positively on the fresh bread rolls, scrambled eggs and sausages.
However, the reviews also reveal areas for improvement. A recurring theme is the limited variety and repetitiveness of the breakfast options, which can become monotonous for longer stays. Frequent complaints include slow replenishment of food items, especially after peak hours and the quality of some products. There are mentions of dry and hard bread, weak coffee and a general lack of freshness. Some guests found the breakfast to be disappointing and below expectations for a four-star hotel with inadequate diversity, particularly in fruits and cold cuts.
Overall, while the breakfast at Intercity Interative São Paulo Jardins is often described as good and satisfying by many, there are notable concerns about its variety, quality and service efficiency that the hotel may need to address for a more consistently positive guest experience.
Rooms
Intercity Interative São Paulo Jardins offers spacious and comfortable rooms, which many guests find clean and well-organized. The meticulous maid service ensures that rooms are regularly tidied and maintained. Some rooms have undergone recent renovations, boasting new and clean interiors. The hotel’s rooms are widely appreciated for their size and overall comfort, providing a good night's rest.
However, the hotel does face several challenges. Many guests note that the rooms and bathrooms are quite old with outdated furniture and facilities that show signs of wear and tear. Issues such as musty smells, mold, water infiltration and cobwebs with bugs have been reported. Maintenance seems to be a recurring problem with broken fixtures, power leakage and malfunctioning air conditioners being common complaints. The cleanliness of the rooms is inconsistent, sometimes leading to unpleasant experiences such as finding opened bottles in the mini fridge or dirty floors and tiles.
Despite the comfort and space of the rooms, some guests feel that the facilities do not justify the room rates, citing the need for urgent renovations and updates. The lack of soundproofing, both in the rooms and windows, also leads to disturbance from external noise, which can impact the overall experience.
In summary, while the hotel has potential with its spacious and comfortable rooms, the dated facilities and inconsistent cleanliness detract from what could otherwise be a more satisfying stay. Renovations and better maintenance could significantly enhance the guest experience at Intercity Interative São Paulo Jardins.
Beds
At the Intercity Interative São Paulo Jardins, guests often highlight the comfort of the beds as a notable aspect of their stay. Many visitors describe the beds as comfortable, soft and well-maintained. The pillows also receive mention, although opinions vary; some find them to be very clean while others consider them too firm or old. Guests appreciate the quiet rooms and soft towels, adding an extra layer of comfort.
However, there are some mixed reviews regarding the mattress quality. While several guests enjoy the soft mattresses, others mention issues such as worn-out mattresses or overly soft bedding. Instances of beds being two single mattresses joined together with a cover to form a double bed were noted, along with a few comments about small bed sizes.
The bed linens generally meet guests' expectations, though there were a few remarks about sheets being smaller than the mattress. Despite these minor issues, the general consensus leans toward a positive sleep experience with many guests expressing satisfaction with the overall comfort of the beds during their stay.
Cleanliness
Intercity Interative São Paulo Jardins receives mixed feedback regarding its cleanliness. On the positive side, many guests commend the hotel for its clean, well-organized and tidy rooms, often commenting on the peaceful nature of the environment and the excellent location. Clean and comfortable rooms, effective cleaning products and clean towels and sheets contribute to a generally favorable impression. The staff is often noted to be kind and attentive, which enhances the overall experience.
However, there are several notable concerns. Some guests have reported mold in both the rooms and bathrooms and specific instances of poor bathroom hygiene, including unclean floors and shower heads. There are also mentions of ineffective room cleaning and maintenance issues such as weak showers and leaks with some reports of unpleasant odors and stains on blankets. Some guests found the cleaning disappointing or lacking with specific complaints about leftover fake nails, hair and even cockroaches in the bathroom.
Overall, while many reviewers found the hotel's cleanliness adequate or even praiseworthy, there are consistent reports of areas needing significant improvement, particularly in the bathrooms and general maintenance.
Staff
Intercity Interative São Paulo Jardins has received a variety of feedback regarding its staff, painting a mixed picture of the hotel’s service quality. Positive remarks highlight the staff's friendliness, politeness and attentiveness. Many guests appreciate the helpful and super friendly attitude of the employees, especially noting the efficient and prompt service provided by the team. The reception staff, in particular, has been commended for their polite and kind demeanor, making guests feel well-received.
However, some guests have encountered issues, particularly at the hotel's reception. Complaints include the reception staff being rude, poorly trained and inattentive with specific mentions of unwelcoming attitudes and inadequate service. Despite these challenges, certain employees, such as Micaela at the reception, received accolades for their dedicated and attentive service.
Overall, while there are commendable aspects of the staff's performance, areas such as the reception and customer interaction still need improvement to match the positive experiences highlighted by other guests.
Parking
The parking situation at Intercity Interative São Paulo Jardins has received mixed feedback from guests. On the positive side, guests note that there is a good parking area available and highlight the convenience of the valet service. However, there are concerns about the cost, as parking fees are considered expensive and not included in the daily rate. Additionally, some guests have experienced long waits to retrieve their cars, attributed to a lack of sufficient staff and a few reviews mention that parking employees can be rude. Moreover, there have been occasional issues with the quality of the service, including one instance where a valet crashed a guest’s car. Overall, while the parking options are available, there are several areas that could benefit from improvement.
No, Intercity Interative São Paulo Jardins doesn't have any pool.
No, a spa isn't available at Intercity Interative São Paulo Jardins.
Yes, Intercity Interative São Paulo Jardins welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Intercity Interative São Paulo Jardins.
Yes, Intercity Interative São Paulo Jardins has a gym.