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The Royal Sonesta San Juan

San Juan , 5961 Isla Verde Avenue (Show on Map)

8.7

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsAccommodations: The rooms at The Royal Sonesta San Juan are incredibly spacious and comfortable. Guests were impressed by the stylish and elegant décor with many describing the rooms as "luxurious" and "opulent". The amenities provided were also top-notch, including high-quality bedding, plush towels and modern technology such as flat-screen TVs and free Wi-Fi. Overall, guests were extremely satisfied with the quality of the accommodations.

Food and Beverage: The food and beverage offerings at The Royal Sonesta San Juan were consistently praised by guests. The on-site restaurant received high marks for its delicious cuisine with many compliments directed towards the fresh seafood and fantastic cocktails. The breakfast buffet was also a highlight with guests enjoying the wide variety of options available. The quality of the food and beverage offerings was consistently described as excellent.

Location: The Royal Sonesta San Juan is situated in a prime location with easy access to both the airport and many popular attractions. Guests appreciated the convenience of being able to explore the local area, which includes numerous restaurants, shops and cultural landmarks. Additionally, the hotel is located right on the beach, allowing for plenty of fun in the sun. Overall, guests found the location to be ideal for both leisure and business travelers.

Service: The service at The Royal Sonesta San Juan was widely praised by guests, who described the staff as friendly, helpful and efficient. Many guests noted that the staff went above and beyond to ensure that their stay was as comfortable and enjoyable as possible. The level of service was consistently described as exceptional with guests feeling valued and appreciated throughout their stay.

Activities: The Royal Sonesta San Juan offers a wide range of activities and amenities for guests to enjoy. From the expansive swimming pool to the on-site spa, there is something for everyone at this luxurious resort. Guests praised the variety of activities on offer with many enjoying the opportunity to relax and unwind in beautiful surroundings. Overall, guests were impressed by the range of options available for both leisure and business travelers.
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Resort for Honeymoon

A tranquil sanctuary of elegance and comfort, The Royal Sonesta San Juan elevates the honeymoon experience to unparalleled heights. There, each room and suite is a testament to thoughtful design, creating a calming retreat for newlyweds to unwind. The refined on-site dining options present a gastronomic journey, pairing perfectly with the stunning backdrop of San Juan. The outdoor area is dominated by a magnificent lagoon-style pool, complete with a swim-up bar, allowing couples to enjoy cocktails without ever leaving the water. The hotel offers a range of spacious suites, each offering a unique panorama – a serene garden, the bustling city, or the mesmerizing ocean. To truly unwind, the spa at The Royal Sonesta San Juan offers a tranquil escape, creating a world of peace and serenity for couples to share unforgettable relaxing moments amidst the hustle and bustle of their celebratory trip.

Luxury Resort

Beachfront Resort

Resort near The Beach

Resort Taking Steps Towards Sustainability

Casino Resort

Resort with Spa

Family Friendly Resort

Dog Friendly Resort

Romantic Resort

Resort near Nightlife Spots

Resort with Swimming Pool

Outdoor Pool

Business Resort

Accessible Resort

Resort with Gym

Small Resort

4-Star Resort

Resort with Outdoor Pool

Room Types

King Room with Ocean View This room features air conditioning, cable TV, minibar, coffee maker and seating area. The bathroom has bath or shower.

King Room with Garden View This room features air conditioning, cable TV, minibar, coffee maker and seating area. The bathroom has bath or shower.

Two Queens with Ocean View This room features air conditioning, cable TV, minibar, coffee maker and seating area. The bathroom has bath or shower.

Deluxe King with City View This room features air conditioning, cable TV and seating area. The bathroom has bath or shower.

Junior King Suite with City View This suite features air conditioning, cable TV and seating area. The bathroom has bath or shower.

Ocean Two Double Beds with Tub - Mobility Accessible Air-conditioned room with cable TV. The private bathroom provides a hairdryer and toiletries.

Club King Room with Balcony This double room features a balcony and seating area.

Two Queens with Garden View The triple room provides a minibar, a tea and coffee maker and a safe deposit box. The unit offers 2 beds.

Club King Room with Terrace The suite offers a minibar, a tea and coffee maker and a safe deposit box.

Executive King Suite with Ocean View This suite comes with 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. Boasting a balcony with sea views, this suite also features air conditioning and a flat-screen TV with cable channels. The unit has 2 beds.

Executive King Suite with City View - Non-Smoking This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Featuring a balcony with city views, this suite also provides air conditioning and a flat-screen TV with cable channels. The unit offers 1 bed.

Club King Room with Terrace and Roll-In Shower - Mobility Accessible The triple room provides a minibar, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.

Club Room with Two Queens- Pool View/Balcony A minibar, a tea and coffee maker and a safe deposit box are offered in this suite. The unit has 2 beds.

Deluxe King Room with City View and Roll-in Shower - Mobility Accessible The triple room features a minibar, a tea and coffee maker and a safe deposit box. The unit has 1 bed.

Deluxe Two Queens with City View A minibar, a tea and coffee maker and a safe deposit box are offered in this triple room. The unit has 2 beds.

Club King Suite with Balcony The spacious suite offers a minibar, a tea and coffee maker and a safe deposit box.

Club King Suite with Balcony and Tub - Mobility Accessible A minibar, a tea and coffee maker and a safe deposit box are offered in this spacious triple room. The unit has 2 beds.

Junior Queen Suite A minibar, a tea and coffee maker and a safe deposit box are available in this suite.

King Room with Ocean View and Tub - Mobility Accessible The triple room provides a minibar, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.

Mobility Accessible - Deluxe Two Queens with City View - Roll-In Shower This air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 2 beds.

Junior Executive King Suite with City View The spacious suite features a minibar, a tea and coffee maker and a safe deposit box. The unit has 2 beds.

Queen Room with Two Queen Beds - Disability Access The triple room offers a minibar, a tea and coffee maker and a safe deposit box. The unit offers 2 beds.

Executive King Suite with Ocean View The spacious suite features a minibar, a tea and coffee maker and a safe deposit box. The unit has 2 beds.

Suite The spacious suite features a minibar, a tea and coffee maker and a safe deposit box.

About The Royal Sonesta San Juan

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Guest Reviews

8.7

Very Good

Location

The Royal Sonesta San Juan has an awesome location for anyone looking for a perfect beach getaway. The hotel is just a few steps from the beach and many reviews have mentioned the excellent beach access. It's also centrally located in Isle Verde, making it easy for guests to explore their surroundings. The location is ideal for those who want to try out different restaurants, go shopping or simply go for a walk. The proximity to shops and restaurants, including Platos (a must-try restaurant) as well as Walgreens and CVS, makes it even more convenient for guests. Whether you're interested in relaxing on the beach or exploring the city, this hotel has got you covered with its great location. The hotel is also just a mile from the airport, making it easy for guests to get to and from the hotel. Overall, guests have loved the location and have complimented the views, gardens, pool/beach area and the oceanfront restaurant.

Breakfast

The Royal Sonesta San Juan provides guests with breakfast options, but be aware that the breakfast restaurant charges $30 for the buffet and $17 for Continental. The quality and taste of the food has received mixed reviews with some guests describing it as horrible and flavorless, not worth the $30. Others found it amazing every day, though noted that not all the food was always fresh and replenished timely. Some guests chose to describe breakfast as perfect while others thought it was a bit much. There were a few complaints about the limited choice for non-pork eaters in the buffet and one guest waited for an hour for pancakes. However, overall guests found breakfast great and appreciated the options available even if there was no complimentary continental breakfast provided.

Dinner

Despite some negative comments about the food, guests of The Royal Sonesta San Juan have a variety of places to eat and shop at. While some guests DoorDashed or noted a long wait at the restaurant, others praised great food within the hotel. However, some reviews mentioned limited menu options and overpriced, mediocre food. The Ocean Breeze restaurant received mixed reviews with some finding it fair or ok, while others found it overpriced for poor quality food. Additionally, guests hoped for more lunch and dinner options and more local cultural choices. Despite these criticisms, the hotel still offers an array of dining options for guests to enjoy.

Rooms

The Royal Sonesta San Juan offers a variety of rooms, many with amazing views and direct access to the beach. While some guests noted small issues with cleanliness, such as visible dirt and hairs in the bathroom, others praised the clean and spacious rooms. Some guests also had issues with the A/C smelling like urine, bugs in the room and the toilet not being cleaned properly. However, many guests found the rooms to be comfortable and well-appointed. Some minor maintenance issues were noted, such as broken balcony furniture and a shower door that didn't latch properly. While some guests found the pillows too flat or the balcony too small, others had no complaints about the size of the room. Some guests also noted the lack of a refrigerator or microwave in the room, but the facility overall was described as clean and nice. Despite some requests for cleaning service not being fulfilled, the majority of guests found the rooms to be very clean.

Beds

Guests of The Royal Sonesta San Juan can rest easy knowing that the hotel takes their sleeping arrangements seriously. While a few guests reported some pillow discomfort, overall guests had an incredible night's sleep. The hotel even went above and beyond, quickly replacing a mattress for one guest who had an issue the first night. Beds were described as comfortable with one guest declaring them to be "lo cómodo." While a few reviewers mentioned that they would have preferred more or better pillows, this was a rare issue and did not detract from the overall comfort of the beds. So, pack your sleep mask and settle in for a peaceful night's slumber at The Royal Sonesta San Juan.

Cleanliness

Overall, guests had mixed reviews regarding the cleanliness of The Royal Sonesta San Juan. Some guests had issues with poor cleaning, such as dirty floors and unclean bathrooms. However, many guests raved about how clean and well-maintained the property was with phrases like "immaculate grounds" and "extremely clean" used frequently. Some guests also noted that the rooms were clean and comfortable, although a few thought they could have been cleaner. Despite some negative comments, several guests praised the staff for their professionalism and the cleanliness of the hotel with one guest noting that the rooms were "cleaned and sanitized daily" and another stating that "all staff were very nice and the property was very clean." Overall, while there were some areas for improvement, many guests were satisfied with the cleanliness of The Royal Sonesta San Juan.

Staff

The staff at The Royal Sonesta San Juan are exceptional! They all go above and beyond to provide excellent service and ensure you have a wonderful stay. From the bellhops to the housekeeping staff, everyone is nice and accommodating. The customer service is spectacular and any questions or problems are taken care of in a timely manner. The bartenders make fantastic drinks and the beach staff ensures you have a comfortable day by the ocean. Security personnel make you feel safe but are still welcoming. The valet guys are great and the concierge, Nestor, is amazing. The front desk staff is friendly and the servers are amazing. William, the door man, is hilarious and adds to the fun and friendly atmosphere. The Club Room amenities are a plus and the location is convenient. Overall, the staff at this hotel is exceptional and their service is impeccable.

Pool

The Royal Sonesta San Juan boasts a beautiful pool area, complete with a swim-up bar and well-maintained facilities. Guests enjoyed the pool and beach access, making it the perfect spot to relax after a long plane ride. The beach and pool were often described as amazing and some reviews specifically mentioned the pool's cleanliness. The swim-up bar was a hit, although it's only open on weekends. Some guests found it hard to get towels by the pool but enjoyed apps and drinks on the terrace one night. While the food at the beach restaurant was described as just okay and pricey, the pool and food were amazing according to other guests. The hotel also offers a coffee bar and location that impressed guests. Overall, the pools and beach access make the stay perfect and the facilities are well kept and beautiful.

Beach

The Royal Sonesta San Juan boasts a beautiful beachfront location with easy access to the beach and lots of beach to enjoy. Guests loved the private beach and facilities, as well as the setup of chairs in advance for guests to enjoy a private space. The beach was consistently described as great and beautiful with one guest calling it "increíble." The pool area was also praised for its beauty and proximity to the beach. For those looking to dine by the beach, the hotel also has an oceanfront restaurant with convenient bar service. Overall, guests loved the convenience and proximity of the beach access with everything they needed easily available for a beachside relaxation.

Family

If you're looking for a family-friendly hotel in Puerto Rico, The Royal Sonesta San Juan is a perfect choice. The hotel's beach front location allows for easy access to both the pool and the beach, making it ideal for families with kids. The pool area could benefit from more activities, but the towels service is a nice touch. Despite some negative reviews, many families have enjoyed their stay and were satisfied with the hotel. The rooms are nice and the hotel overall is lovely.

Luxury

The Royal Sonesta San Juan is the epitome of luxury. From the moment you step inside the hotel walls, you'll immediately feel the elegance this property exudes. Guests raved about the beautiful ambiance and welcoming atmosphere, which is apparent in every corner of the hotel. This expensive resort has everything you need to feel pampered and rejuvenated- from the stunning architecture to the beautifully designed rooms. With its beautiful property and elegant décor, this hotel has set a new standard for luxury travel. If you're looking for a beautiful resort to relax in, the Royal Sonesta San Juan is the perfect place to stay.

Yes, The Royal Sonesta San Juan has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at The Royal Sonesta San Juan.

Yes, The Royal Sonesta San Juan welcomes dogs.

No, parking facilities aren't available at The Royal Sonesta San Juan.

Yes, The Royal Sonesta San Juan has a gym.

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