The Monterey Hotel - Sure Hotel Collection by Best Western

Saint Helier Jersey , , St. Saviour's Road (Show on Map)


Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests 1 room, 2 guests
We couldn't find available deals from this provider.
Double-check for availability on our partners' websites:
Alternatively, you can change dates or view all Hotels in Saint Helier Jersey
Info
Summary of reviewsThe Monterey Hotel - Sure Hotel Collection by Best Western is a great budget-friendly option for those looking for good value for their money. The hotel is excellently situated with lots of available parking and close to lovely Millennium Park and the city centre with easy access to main roads for travelling. Guests rave about the cleanliness of the hotel and the outstanding staff who are friendly, professional, accommodating and excellent. The breakfasts are excellent with plenty of variety on offer, while the dinner experience is commendable. The pool and leisure facilities are a highlight of the hotel, although the outdoor pool area could use a refurbishment. The family rooms are spacious with modern and well-equipped bathrooms, making it a great option for families with children. However, the rooms received mixed reviews with some guests finding them to be dated, dull and stiflingly hot. The beds also received mixed opinions with some guests finding them amazing and comfortable, while others thought they could have been comfier. Overall, the hotel is a good value for money option, although it might not be the best choice for those seeking luxury.
Show more
Categories
Hotel near Golf Courses

Eco Friendly Hotel

Family Friendly Hotel

Hotel with Swimming Pool

  Heated Pool    Indoor Pool    Outdoor Pool  


Business Hotel

Hotel with Parking

Hotel with Gym

3-Star Hotel

Hotel with Outdoor Pool

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types
Superior Family Room This en suite room features free WiFi, a flat-screen Freeview TV and tea/coffee making facilities. Bathrobes and superior toiletries are provided. There is a seating area and bunk beds.

Standard Single Room This en suite room features free WiFi, a flat-screen Freeview TV and tea/coffee making facilities.

Standard Double Room This en suite room features free WiFi, a flat-screen Freeview TV and tea/coffee making facilities. Bathrobes and superior toiletries are provided.

Superior Double Room This en suite room features free WiFi, a flat-screen Freeview TV and tea/coffee making facilities. Bathrobes and superior toiletries are provided. There is a seating area.

Standard Double or Twin Room This en suite room features free WiFi, a flat-screen Freeview TV and tea/coffee making facilities. Bathrobes and superior toiletries are provided.

Superior Double or Twin Room This en suite room features free WiFi, a flat-screen Freeview TV and tea/coffee making facilities. Bathrobes and superior toiletries are provided. There is a seating area.

Superior Twin Room This en suite room features free WiFi, a flat-screen Freeview TV and tea/coffee making facilities. Bathrobes and superior toiletries are provided. There is a seating area.

About The Monterey Hotel - Sure Hotel Collection by Best Western
Show Map
Guest Reviews
7.9
Good
Location
Guests have been raving about the location of the Monterey Hotel, saying it is excellently situated with lots of available parking. It's close to lovely Millennium Park and the city centre with easy access to main roads for travelling. While some guests found the location slightly remote from the town centre, others thought it was perfect with a 10-minute walk into town. However, it may not be suitable for elderly or disabled guests who find it too far outside of St Helier. Some reviews noted that the hotel is on a busy main road which can be noisy, but others enjoyed its convenient location with a car park always available. Overall, guests seem to like the location of this hotel as it provided a great base to explore the area, including being close together with family.

Breakfast
If you're looking for a good breakfast during your stay in Monterey, look no further than The Monterey Hotel - Sure Hotel Collection by Best Western. Guests have raved about the breakfasts at the hotel, describing them as excellent, lovely and very good. There's plenty of variety on offer with options ranging from a full English breakfast to cereals, cold meats and continental options. Guests appreciate that the restaurant stays open for a good length of time, so there's no need to rush to get down. The food is beautifully cooked and presented and there's a great selection of fruit juices to choose from. While some guests have warned to be wary of the breakfast vouchers, most have nothing to complain about when it comes to the morning meal. The staff, including the female personnel during breakfast, are attentive and discreet. Overall, guests can expect a great breakfast experience at this hotel.

Dinner
The Monterey Hotel - Sure Hotel Collection by Best Western offers a lovely dinner experience with delicious food and a nice restaurant area. Some guests enjoyed their evening meals at the hotel and complimented the quality of the food. Breakfasts were also great for most guests. However, some guests were disappointed with the food as they felt that it was not up to the standard they were expecting. Additionally, there were a few negative comments about the breakfast and some unpleasant encounters with staff members in the restaurant, particularly with Marie who was rude to some guests. A few guests also complained about the restaurant manager on the Saturday being grumpy and unhelpful. Despite these incidents, overall the dinner experience is commendable.

Rooms
The rooms at The Monterey Hotel - Sure Hotel Collection by Best Western received mixed reviews with some guests praising the spaciousness of their accommodations and modern bathrooms. However, many guests found the rooms to be dated, dull and stiflingly hot with some experiencing road noise and poor maintenance such as leaking showers, damp patches and dated fixtures. Despite these shortcomings, some guests appreciated the comfortable beds and tidy daily housekeeping, while others noted that the hotel was undergoing upgrades to improve the rooms. Families particularly enjoyed the spacious family rooms, although some found the bathrooms to be too small for their needs. Overall, while the hotel could benefit from updates, guests noted that it was clean and had good storage space, although some expressed a desire for more information about the hotel in their rooms.

Beds
Guest reviews of The Monterey Hotel - Sure Hotel Collection by Best Western had mixed opinions on the beds. While some guests found the beds to be amazing and comfortable, others thought they could have been comfier or expressed discomfort due to the mattress being hard. One guest reported being in pain every morning due to the mattress being uncomfortable. However, some guests had issues with the size of the beds with the double bed being very small and barely fitting two adults. In addition, some guests found the pillows to be uncomfortable. One guest mentioned the difficulty in sleeping in a room that was too hot despite opening the windows. On the other hand, one guest enjoyed the massive bed.

Cleanliness
Guests rave about the cleanliness of The Monterey Hotel - Sure Hotel Collection by Best Western. From communal areas to individual rooms, the hotel is kept immaculate with daily maintenance and tidy service. The facility is spotless and kept to a high standard with a few exceptions in some old carpet and furnishings. Overall, the cleanliness staff is outstanding and very pleasant. However, one downside was the pool area, which received criticism for being dirty. Nonetheless, guests agree that the hotel and room are lovely, clean and comfortable, making for a pleasant stay.

Staff
Guests at The Monterey Hotel - Sure Hotel Collection by Best Western rave about the hotel's outstanding staff. Each review mentions the staff's exceptional treatment, friendliness and attentiveness. Guests feel welcomed by the team and many name specific staff members like Charity and Victor, who work efficiently and make customers feel valued. The restaurant and bar staff receive praise for their hard work, professionalism and willingness to chat with guests. The staff's helpful disposition stands out to guests, who appreciate their willingness to go above and beyond, especially when guests require assistance. Despite the hotel's dated style, guests feel that the staff makes up for it and they consider the friendly service the most exceptional aspect of their stay. Overall, guests have nothing but positive things to say about the staff, describing them as friendly, professional, accommodating and excellent.

Pool
The Monterey Hotel - Sure Hotel Collection by Best Western boasts a great pool that guests can take advantage of during their stay. The indoor and outdoor pools are particularly beloved by visitors who enjoyed spending time in both areas. The poolside area is also a great spot to relax and unwind. However, some guests have mentioned that the outdoor pool area could use a refurbishment. Families with children will enjoy the pool, but some noted that it was overly chlorinated and hurt their children's eyes. Overall, the pool and leisure facilities, including the gym, sauna and jacuzzi, are a highlight of the hotel. Just be wary of the breakfast vouchers and note that the pool equipment is aging.

Family
The Monterey Hotel - Sure Hotel Collection by Best Western is a great option for families with children. Although some guests feel that the rooms are slightly outdated, the family rooms are spacious with modern and well-equipped bathrooms. The staff is amazing, providing excellent service even when there aren't many children staying at the hotel. One of the highlights for kids is the swimming pool, which is just the right depth for young swimmers. However, be aware that the hotel is not within walking distance of town, which may be challenging for families with small children. Some guests also wished that the family rooms had a fridge or minibar. Overall, an excellent stay that both the adults and kids loved.

3 Star
The Monterey Hotel - Sure Hotel Collection by Best Western is a budget-friendly option for those looking for good value for their money, though it might not be the best choice for those seeking luxury. The hotel is located a bit far from St Helier and might not be the best fit for elderly or disabled guests. The facilities are a little bit dated and some guests reported small rooms with retro furniture, leaking showers and creaky floorboards. The basic rooms can be quite stuffy without air conditioning and even paid-for superior rooms fell short of expectations. However, despite some shortcomings, guests appreciated the hotel's reasonable pricing and overall value.


Yes, The Monterey Hotel - Sure Hotel Collection by Best Western has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

No, a spa isn't available at The Monterey Hotel - Sure Hotel Collection by Best Western.

No, The Monterey Hotel - Sure Hotel Collection by Best Western doesn't allow dogs.

Yes, parking facilities are available at The Monterey Hotel - Sure Hotel Collection by Best Western.

Yes, The Monterey Hotel - Sure Hotel Collection by Best Western has a gym.
More Options
  • Hotel in Saint Helier Jersey

  • 9.0 Excellent

  • From $973

  • Hotel in Saint Helier Jersey

  • From $591



5,292,778

Hotels

60

Categories

48,974

Regions

200,232

Cities


×
×
Checkin
× Home About Press Categories Blog Hotel Awards Travelmyth GPT Contact Terms & Conditions Privacy Policy Cookies Policy FAQ