The Club Hotel & Spa Jersey

8.2
Very Good


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Summary of reviewsThe Club Hotel & Spa Jersey is a centrally located hotel in St Helier, making it a convenient option for exploring the town on foot. The breakfast service is excellent with plenty of variety and accommodating dietary requirements. The dining options have mixed reviews with the Michelin starred restaurant receiving high ratings but some guests finding it average. The rooms are comfortable and clean with some guests noting noise issues and lack of space. The hotel staff are friendly and helpful, although a few negative experiences have been reported. The spa facilities have mixed reviews with some guests enjoying them while others say they need improvement. The outdoor pool is not heated, but the area is lovely and robes and towels are provided. Overall, The Club Hotel & Spa Jersey offers a comfortable and convenient stay with some areas for improvement.
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Categories
Boutique-style Hotel
Luxury Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool

  Heated Pool    Indoor Pool    Outdoor Pool  

Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Deluxe Double Room Bedrooms have full-height windows opening onto a balustrade. Extra beds and cots are not available.

Studio This Studio consists of an extra large open-plan bedroom with a sitting area and a luxury granite bathroom with a separate shower cubicle.

Family Suite This family room overlooks the outdoor pool and consists of 2 bathrooms and 2 bedrooms. There is a pull-out sofa bed for children in the second bedroom.

Deluxe Suite This Deluxe Suite has an entrance lobby, a sitting room, an archway to the separate double bedroom and a large granite bathroom with a separate 2 person shower cubicle.

Deluxe Double or Twin Room Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin/double room features a flat-screen TV with satellite channels, a private entrance, soundproof walls, a minibar as well as city views.

Executive Suite This suite overlooks the outdoor pool and consists of 2 bedrooms and 2 bathrooms. There is a pull-out sofa bed for children in the second bedroom.

Deluxe Single Room Bedrooms have full-height windows opening onto a balustrade. Extra beds and cots are not available.

About The Club Hotel & Spa Jersey
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Guest Reviews
8.2
Very Good
Location
If you're looking for a hotel with a great location, The Club Hotel & Spa Jersey might be just what you need. With its location in the heart of St Helier, guests found it to be the perfect spot for exploring the town on foot - with the shops, restaurants and bars all just a short stroll away. Some guests even mentioned that the hotel's location couldn't be any better! While a few guests wouldn't choose St Helier again, most found the hotel's central location to be very convenient. They appreciated being able to walk to/from the high street in just a few minutes, making it easy to explore the main shopping area. One guest noted that the hotel was located in what looks like an office block, but found it to be well located. Others found the hotel to be brilliantly located, handy for town centre and port. Overall, if you want to stay in a hotel that's centrally based in St Helier, The Club Hotel & Spa Jersey could be a well-located and convenient option.
Breakfast
The Club Hotel & Spa Jersey provides a breakfast service for its guests that is perfect for those looking for a good start to the day. There is plenty of variety on the menu with continental breakfast options, including meat, cheese, yoghurt and fruit. The inclusive breakfast is superb and delicious with great gluten-free options, but those looking for a cooked breakfast may find the menu a bit limited. Some guests have commented on the prices, which are on the pricy side and additional breakfast options can be expensive. However, the breakfast and staff are the best things about the stay at this hotel and there is even a notice on the menu that the hotel can accommodate any dietary requirements. While some guests have had negative experiences with the breakfast service, such as waiting a long time for badly cooked food or finding the continental breakfast stale and lacking variety, overall, guests seem to find the breakfast service at The Club Hotel & Spa Jersey to be excellent, superb and wonderful.
Dinner
Guests at The Club Hotel & Spa Jersey have mixed reviews when it comes to dining options. Ratings range from "fantastic" to "disappointing" and everything in between. The Michelin starred restaurant on site is highly rated and offers a tasting menu with matched wine, which some guests loved, while others found it average at best. However, the bar menu at Bohemia was also highly rated by many. Unfortunately, some guests who wanted to dine at the Michelin restaurant couldn't do so as it was full. Those who didn't dine at the hotel found good food options in the town. Breakfast, on the other hand, received consistently high marks. Service varied - with some guests receiving friendly service, while others struggled to find staff. Despite mixed reviews, the hotel remains a popular option for those seeking trendy accommodations with upscale dining options.
Rooms
The Club Hotel & Spa Jersey offers guests lovely, comfortable rooms with excellent facilities. While some guests found the rooms to be a bit small or outdated, most were impressed with the cleanliness and comfort of their accommodations. Many guests loved the spaciousness of their rooms with some even enjoying family suites available. The bedding and pillows were particularly comfortable with high-pressure showers and nice bath products being a big plus. Some guests did note a lack of space in the surroundings and some noise issues with street traffic or air conditioning, but overall guests found the hotel to be a clean and elegant option for their stay.
Beds
The Club Hotel & Spa Jersey offers guests a truly serene and comfortable experience with its beds that have been described as 'fantastic' and 'super comfy.' Guests have praised the hotel's rooms as being good-sized and comfortable with some describing the bedding as good and the pillows as soft. One guest, however, mentioned that the bedding was not changed during their five-day stay. Generally, guests found the beds to be comfortable with only one report of discomfort. Some guests also praised the room decor, while one visitor noted that the bed was too soft for their liking.
Cleanliness
The Club Hotel & Spa Jersey has been praised by guests for its cleanliness with many affirming that the hotel was exceptionally clean. The rooms and facilities were reported to be spotless, functional and though some soft furnishings could have been cleaner or replaced, the majority were of a high standard. Some guests did complain of issues with missing tiles and a pool water line reported as needing attention and occasional instances of inattention in housekeeping, such as missing toiletries and stains on bath mats. Nevertheless, the hotel's friendly staff were commended for their helpfulness and the majority of the guests were satisfied with the cleanliness and comfort of their rooms.
Staff
Guests of The Club Hotel & Spa Jersey have praised the hotel staff for being friendly, helpful and professional. The reception staff, in particular, were commended for their courtesy and informative assistance. Most guests liked the hotel and its facilities and the restaurant and its staff received high praise. However, a few guests reported negative experiences with some of the staff members, particularly one argumentative front of house staff member and a young staff member who was said to be rude. Overall, guests agreed that the majority of the staff were exceptional and went out of their way to make their stay enjoyable.
Spa
The Club Hotel & Spa Jersey offers a spa that has received mixed reviews from guests. Some say it's really good, lovely, pleasant and wonderful with nice facilities and a good pool. However, others find it average, disappointing, outdated and seriously overhyped. They note that some spa facilities are not working or dirty with missing tiles and loose ones in the steam room. Some mention the salt cabin not working and the hydro bench only activating with pressure and others say the shower and pool areas need improvement with mold and an uncared-for appearance. A few guests mention that there were no staff available to help with lockers or towels and that they had to seek someone out. Some also point out that treatments are very expensive or were unavailable due to Covid restrictions. However, others praise the exceptionally friendly spa staff but note that the spa desk was often unstaffed. Overall, the Club Hotel & Spa Jersey offers mixed spa facilities that some guests enjoy, while others say need improvement.
Pool
The Club Hotel & Spa Jersey provides its guests with indoor and outdoor swimming pools. Although the indoor pool was described as relaxing, some guests were disappointed that the outdoor pool was not heated despite being advertised as such. However, some guests found the outside pool lovely and enjoyed using it. There were also complaints about the small size of the pool area, the shortage of sun beds and lack of shade. The outdoor pool also seemed to shut early and the pool area was not always well-maintained with reports of flowers and wasps in the pool. Some guests also found the indoor pool too cold or full of mould. Despite these issues, the pool facilities were appreciated by some guests who found them wonderful and robes and towels were provided for using the outdoor pool.
Outdoor Pool
The Club Hotel & Spa Jersey boasts a gorgeous outdoor pool area, however, guests have been disappointed to discover that the advertised ‘Heated outdoor pool’ is not heated at all. Despite this, the hotel does provide robes and towels for guests to use while taking a dip in the freezing pool. While some guests appreciated the nice outdoor pool, others felt that more seating around the pool would have been welcomed. It was also noted that information regarding relaxation areas near the pool was not made clear. Nevertheless, the outdoor pool and rockery area are both lovely and there is also an indoor pool available for use. Keep in mind, the outside pool area is small.

Yes, The Club Hotel & Spa Jersey has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

Yes, a spa is available at The Club Hotel & Spa Jersey.

No, The Club Hotel & Spa Jersey doesn't allow dogs.

Yes, parking facilities are available at The Club Hotel & Spa Jersey.

No, The Club Hotel & Spa Jersey doesn't have a gym.
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