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Parque Vacacional Eden

Puerto de la Cruz , Francia, 8 (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsParque Vacacional Eden is a charming hotel located up a steep hill overlooking Puerto de la Cruz, offering a peaceful and tranquil atmosphere with beautiful gardens. The breakfast is well-prepared and organized with a wide variety of fresh and delicious options, impressing guests with its quality and variety. The dinner receives mixed reviews, but most guests express positive feedback, appreciating the kindness and professionalism of the waiters and chefs. The hotel boasts spacious and comfortable rooms with some guests highlighting the nice balconies and well-equipped kitchens. The staff is described as very friendly, helpful and accommodating, always addressing guest requests with speed and efficiency. The hotel's swimming pools, Padel courts, sauna, massages and tennis court are well-maintained and clean, providing a range of facilities for active vacationers. Families with kids will also appreciate the beautiful garden area and dedicated children's playground. While some guests experienced minor issues such as intermittent wifi connectivity or uncomfortable beds, the majority of reviews mention high levels of cleanliness and a welcoming environment provided by the staff. Overall, Parque Vacacional Eden appears to be a lovely hotel with a focus on cleanliness and a tranquil atmosphere that is largely appreciated by its guests.
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Pool 1 information:

Location of the pool: Indoor pool

Family Friendly Resort

Business Resort

Resort with Parking

Cheap Resort

Accessible Resort

Resort with Tennis Courts

Resort for Yoga

Resort with Outdoor Pool

Resort with Pool Lap Lanes

Resort with Panoramic View Pool

Resort with Children's Pool

Resort with Rooftop Pool

Resort with Indoor Pool

Resort with Heated Pool

Room Types

Studio (2 Adults) Located in Eden Esplanade building, this studio features a balcony, bathroom and satellite TV. Its kitchenette is equipped with a stove and oven. Guests can request an iron and hairdryer at the reception, and safe usage is available for a fee.

One-Bedroom Apartment (2 Adults) With living and bedroom areas, this apartment features a balcony, bathroom and a flat-screen satellite TV. Its kitchenette is equipped with a stove and oven. Guests can request an iron and hairdryer at the reception, and safe usage is available for a fee.

Superior Studio (2 Adults) Located in Eden Luz building, this larger studio features a balcony, bathroom and flat-screen satellite TV. Its kitchenette is equipped with a stove and microwave. Guests can request an iron and hairdryer at the reception, and safe usage is available for a fee.

Superior Studio (3 Adults) Located in Eden Luz building, this larger studio features a balcony, bathroom and flat-screen satellite TV. Its kitchenette is equipped with a stove and microwave. Guests can request an iron and hairdryer at the reception, and safe usage is available for a fee.

Superior Studio (2 Adults + 2 Children) Located in Eden Luz building, this larger studio features a balcony, bathroom and flat-screen satellite TV. Its kitchenette is equipped with a stove and microwave. Guests can request an iron and hairdryer at the reception, and safe usage is available for a fee. Maximum occupancy: 2 adults and 2 children (aged 11 or under). For extra bed supplements, please see Policies

Superior Studio (2 Adults + 1 Child) Located in Eden Luz building, this larger studio features a balcony, bathroom and flat-screen satellite TV. Its kitchenette is equipped with a stove and microwave. Guests can request an iron and hairdryer at the reception, and safe usage is available for a fee. Maximum occupancy: 2 adults and 1 child (aged 11 or under). For extra bed supplements, please see Policies

Superior Studio (3 adults + 1 child) Located in Eden Luz building, this larger studio features a balcony, bathroom and flat-screen satellite TV. Its kitchenette is equipped with a stove and microwave. Guests can request an iron and hairdryer at the reception, and safe usage is available for a fee. Maximum occupancy: 3 adults and 1 child (aged 11 or under). For extra bed supplements, please see Policies

Family Room (4 Adults + 1 Child) Consisting of an apartment and studio, this much larger accommodation features a balcony, bathroom and a living room with a flat-screen satellite TV. Its kitchenette is equipped with a stove. Guests can request an iron and hairdryer at the reception, and safe usage is available for a fee. Maximum occupancy: 4 adults and 1 child (aged 11 or under). For extra bed supplements, please see Policies

Family Room (4 Adults + 2 Children) Consisting of an apartment and studio, this much larger accommodation features a balcony, bathroom and a living room with a flat-screen satellite TV. Its kitchenette is equipped with a stove. Guests can request an iron and hairdryer at the reception, and safe usage is available for a fee. Maximum occupancy: 4 adults and 2 children (aged 11 or under). For extra bed supplements, please see Policies

Family Room (3 Adults + 3 Children) Consisting of an apartment and studio, this much larger accommodation features a balcony, bathroom and a living room with a flat-screen satellite TV. Its kitchenette is equipped with a stove. Guests can request an iron and hairdryer at the reception, and safe usage is available for a fee. Maximum occupancy: 3 adults and 3 children (aged 11 or under). For extra bed supplements, please see Policies

Family Room (5 Adults) Consisting of an apartment and studio, this much larger accommodation features a balcony, bathroom and a living room with a flat-screen satellite TV. Its kitchenette is equipped with a stove. Guests can request an iron and hairdryer at the reception, and safe usage is available for a fee.

Family Room (6 Adults) Consisting of an apartment and studio, this much larger accommodation features a balcony, bathroom and a living room with a flat-screen satellite TV. Its kitchenette is equipped with a stove. Guests can request an iron and hairdryer at the reception, and safe usage is available for a fee.

One-Bedroom Apartment (3 Adults + 1 Child) With living and bedroom areas, this apartment features a balcony, bathroom and a kitchenette with a fridge. Guests can request an iron and hairdryer at the reception, and a safe is available for a fee. Maximum occupancy: 3 adults and 1 child (aged 11 or under). For extra bed supplements, please see Policies

One-Bedroom Apartment (2 Adults + 2 Children) With living and bedroom areas, this apartment features a balcony, bathroom and a kitchenette with a fridge. Guests can request an iron and hairdryer at the reception, and a safe is available for a fee. Maximum occupancy: 2 adults and 2 children (aged 11 or under). For extra bed supplements, please see Policies

One-Bedroom Apartment (2 Adults + 1 Child) This spacious apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The fully equipped kitchen has a stovetop, a refrigerator, kitchenware and an oven. Boasting a terrace with sea views, this apartment also offers a tea and coffee maker and a flat-screen TV with cable channels. The unit has 3 beds.

One-Bedroom Apartment (4 Adults) Apartments have the same facilities as the Superior Studios, but consist of a living room with sofa bed and satellite-TV with flatscreen, safe (with charge), direct telephone and a separate bedroom (twin beds) plus bathroom with shower and hair dryer, kitchenette and balcony. All these apartments have been renovated.

About Parque Vacacional Eden

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Guest Reviews

7.9

Good

Location

The Parque Vacacional Eden hotel is located up a steep hill overlooking the city of Puerto de la Cruz. The location is ideal for those who are looking for peace and quiet with beautiful gardens and a tranquil atmosphere. While the hill may pose a challenge for those with mobility issues, the city center is within a 20-minute walk or a free shuttle ride. The hotel is also close to Loro Parque and the seafront. However, its location is a bit far from the town center and the uphill walk may not be suitable for everyone. Nevertheless, the hotel's easy parking and excellent climate make it an attractive option for visitors to Puerto de la Cruz.

Breakfast

Parque Vacacional Eden offers a breakfast with a wide variety of fresh and delicious options, such as cooked and uncooked breakfasts, pastries, brownies and fresh fruit. The breakfast is well prepared and organized with care and the staff is attentive, efficient and friendly. The buffet is very good and includes plenty of things to choose from, impressing guests with its variety and quality. Some guests even found the breakfast to be one of the best they have ever had and they were pleasantly surprised by the different and high-quality offerings. While there were a few negative comments about the breakfast lacking healthy options or having food of low quality or being under control, most guests had a fantastic breakfast experience at the hotel.

Dinner

The dinner at Parque Vacacional Eden receives mixed reviews, but most guests express positive feedback. Some phrases describe the food as excellent, varied and prepared with love. Each night, there is a themed dinner with different international and Canarian dishes. Some guests criticize the limited variety and expensive prices. However, many appreciate the kindness and professionalism of the waiters and chefs, especially chef Sergio, who prepares exquisite dishes. Live performances entertain guests during dinner without disturbing their rest. Some negative reviews mention mediocre or poorly cooked meals, unappetizing salad buffets, cold and low-quality hot dishes and an unpleasant smell in the restaurant. One guest suggests that a waiter should avoid making negative comments in Spanish while guests can hear and understand. Reception staff receives mixed feedback with some complaints about unfriendly attitude. Nonetheless, most guests highly praise the tranquil and well-maintained facilities, including four beautiful pools, one of which is for naturists.

Rooms

The Parque Vacacional Eden hotel boasts spacious and comfortable rooms with some guests highlighting the nice balconies and well-equipped kitchens. Some rooms offer views of the nearby lawn and surrounding area. Many guests found the rooms to be clean and well-maintained, while some noted that certain furnishings and accessories were outdated or in need of repair. However, there were plenty of positive remarks about the ample space and overall comfort of the rooms. Some guests were pleased with the peacefulness and tranquility of their accommodations with one noting that they hadn't slept so well in a while. While some reviewers mentioned issues such as uncomfortable beds, lack of air conditioning, or noisy rooms, the majority found the rooms to be a decent and enjoyable part of their stay.

Beds

Guests who have stayed at Parque Vacacional Eden have reported mixed experiences with the beds of the hotel. While some found the beds to be comfortable and spacious with good mattresses, others reported discomfort and found the mattresses to be too old, hard or soft. Some guests also mentioned that the pillows and blankets could be improved. However, there were positive comments regarding the helpfulness of the staff and the amenities of the room. Overall, guests who prioritized comfort in their stay might want to consider looking for other options.

Cleanliness

If you're looking for a clean and well-maintained hotel, Parque Vacacional Eden may be a great option for you. Guests have found the facilities to be attractive and well-kept with lovely gardens and a mini-golf course. Many reviewers have specifically mentioned the cleanliness of their rooms with some noting that their rooms were spotless upon arrival and were well-maintained throughout their stay. The chambermaids have also received praise for their diligent cleaning efforts. While some guests have experienced minor issues such as a smelly toilet or beds that were uncomfortable, the majority of reviews mention high levels of cleanliness. However, it's important to note that a few guests have reported issues with pests and a lack of cleanliness in common areas such as the dining room. Overall, Parque Vacacional Eden appears to be a lovely hotel with a focus on cleanliness that is largely appreciated by its guests.

Staff

Parque Vacacional Eden has a fantastic staff according to the numerous positive reviews from guests. The staff are described as very friendly, helpful and accommodating, always addressing guest requests with speed and efficiency. They are always willing to listen to guests' concerns and offer solutions whenever necessary. Guests enjoyed the attention and care of the staff and appreciated their professionalism and friendliness. The receptionists, restaurant staff and cleaners are specifically praised for their efforts. The staff was also recognized for their hard work and dedication to their job. A few guests did not have a great experience with some staff, but they seem to be the exception. The majority of the guests focused on the helpful, approachable and courteous nature of the staff. The restaurant staff, including the chef Sergio, received special mention for their exceptional service and delicious food. Overall, the staff of Parque Vacacional Eden consistently exceed expectations and provide a welcoming environment for guests.

Wi-Fi

Guests at Parque Vacacional Eden have reported mixed reviews regarding the hotel's wifi. While some have experienced intermittent connectivity and slow speeds in the evening, others have found issues with logging in repeatedly or not being able to connect at all. Despite these occasional issues, the hotel has taken steps to rectify them, including getting a new router and checking connections. Overall, while wifi quality may vary, guests can still enjoy their stay at this charming hotel.

Pool

The Parque Vacacional Eden boasts a variety of swimming pools for guests to enjoy, including a heated pool and a rooftop pool with stunning views. One of the pools is exclusively for naturist guests. The pools are generally well-maintained and clean, although some guests have noted that the water pressure in the bathrooms is low. Guests can also take advantage of other facilities such as Padel courts and a mini-golf course. The hotel's gardens are described as beautiful and there is a lovely terrace for dining or breakfast. While some guests wish the pool hours were longer or that the pools were heated, overall the swimming facilities receive positive reviews.

Tennis

Parque Vacacional Eden boasts a range of comfortable and varied facilities that guests adore. Visitors can take advantage of three swimming pools, Padel courts, sauna, massages and a fantastic tennis court. Additionally, travelers rave about the free mini-golf, which provides hours of entertainment for families. While some guests expressed disappointment with the unfinished tennis court, others appreciated having an open-air gym and mini-golf at their disposal. Overall, guests have found Parque Vacacional Eden to be a destination that's perfect for active vacationers seeking a range of facilities to enjoy.

Parking

The Parque Vacacional Eden hotel offers paid parking for guests at a cost of 5 euros per day. While some guests felt this was an unnecessary charge, others found it convenient to not worry about finding a parking spot. The hotel's website incorrectly advertised free parking, but guests were able to find free street parking in front of the hotel. Some guests found it difficult to park in the paid lot due to its limited space, while others noted that parking in the area was generally difficult. Despite the parking situation, guests enjoyed the hotel's amenities and location despite its somewhat outdated appearance and inconvenient access.

Family

Parque Vacacional Eden may be targeted at an older audience, but it still provides a perfect setting for families looking to unwind and spend quality time together. The hotel boasts a paradisiacal environment and comfortable facilities including three pools, a solarium, tennis court, sauna and massage services. Families with kids will also appreciate the beautiful garden area and dedicated children's playground. The friendly and attentive staff, including an entertaining and child-loving animadora, make every guest feel welcome. The recently refurbished rooms feature comfortable beds, ensuring a good night's sleep for all. Visitors to Parque Vacacional Eden can expect a tranquil and familial atmosphere, making it an ideal place for a relaxing vacation with loved ones.

Yes, Parque Vacacional Eden has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Pool Lap Lanes, Rooftop Pool, Panoramic View Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

No, a spa isn't available at Parque Vacacional Eden.

No, Parque Vacacional Eden doesn't allow dogs.

Yes, parking facilities are available at Parque Vacacional Eden.

No, Parque Vacacional Eden doesn't have a gym.

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