Summary of reviewsTemple Tree Resort & Spa is a fantastic destination in Pokhara, situated in an ideal location with stunning views of the mountains and lake. Visitors will appreciate the proximity to nearby shopping, dining and entertainment options in one of the city's most dynamic districts. The rooms are spacious, clean and welcoming with antique decor, though some guests found the orange color scheme too much. The staff are a true highlight, providing exceptional communication, friendliness and going above and beyond to ensure guests have a memorable stay. Though there have been concerns about staff not trained for complaints or reception not answering the phone promptly, guests love the courteous and attentive service from the team. Despite some room upkeep issues, the resort is a convenient and exciting base for a Pokhara adventure, made all the better by the excellent staff. Show more
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Categories
Resort near Golf Courses
Eco Friendly Resort
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Infinity Pool Outdoor Pool
Location of the pool:Outdoor pool
Is it a pool of special type?
Infinity pool
In the pool there is also:
an area designated for children
Pool surface size:500 m2
Pool minimum depth:1 m
Pool maximum depth:1,6 m
Pool maximum length:20 m
When is the pool open?All year, 8 am to 8 pm
Opening hours:08:00 - 20:00
The pool also has:
Pool bar
Lap lanes
Around the pool, there are also available:
Showers
Lockers
WC
Changing facilities
Towels
Sunbeds
Umbrellas
Shop selling swimsuits, goggles etc.
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?Yes
Resort where Extra Health & Safety Measures Have Been Taken
Arrival
Do you perform temperature checks upon guests' arrivals? Yes, to all guests after we open
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 48 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 40% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 14:30 - Check-out: 11:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
local govt guidelines
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: sop manual is prepared
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? at the moment the operation is closed
Deluxe Double or Twin Room: Welcome Drink on Arrival, Airport Pick and Drop, Free Upgrade to Super Deluxe Room (as per availability)Rustic-style room features a private bathroom and a veranda overlooking the inner courtyard and landscaped gardens.
Classic Suite: Welcome Drink on Arrival, Free Airport Pick and DropThis suite features a pool with a view. This suite comprises 1 living room, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. Meals can be prepared in the well-fitted kitchenette, which comes with kitchenware, an oven and a toaster. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 2 beds.
Junior Suite: Welcome Drink on Arrival, Free Airport Pick and DropThis apartment's special feature is the pool with a view. This apartment comprises 1 living room, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. The well-fitted kitchenette features kitchenware, an oven, a microwave and a toaster. The air-conditioned apartment provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 3 beds.
Super Deluxe Room: Welcome Drink on Arrival, Free Airport Pick and DropThis twin/double room's standout feature is the pool with a view. The spacious twin/double room offers air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Temple Tree Resort & Spa is situated in an ideal location that offers stunning views of the surrounding mountains and the nearby lake. Guests appreciate the proximity of the hotel to the district's main street, Lakeside. With so many shopping, dining and entertainment options nearby, this hotel is at the heart of one of Pokhara's most vibrant districts. Visitors appreciate being a short walk away from the market and the opportunity to rent boats for a scenic ride on the lake. Overall, Temple Tree Resort & Spa's location provides guests with a convenient and exciting base for their Pokhara adventure.
Rooms
Temple Tree Resort & Spa offers spacious and clean facilities with comfortable room decor designed on an antique pattern, which adds to the great atmosphere of the resort. The rooms are cozy and comfortable with a well-sized television to enjoy. However, some guests struggled with the opening and closing of cupboards and drawers and some found the room decor to be too orange. The beds could also benefit from being firmer. While some rooms may require maintenance and upgrading, the main bedrooms are spacious enough for families with extra beds available for an additional cost. Note that air conditioning may not be available in extra rooms.
Staff
Temple Tree Resort & Spa boasts an exceptional staff that truly goes above and beyond for their guests. From the moment you arrive, the incredibly friendly and gracious staff make you feel very welcome. They are always happy to help and will go out of their way to ensure your stay is wonderful. Their excellent staff communication skills add to the professional and friendly atmosphere of the resort. Whether it's making reservations or just being courteous and attentive, the staff at this hotel are truly incredible. Some guests have even described the staff as the redeeming feature of their stay. Despite a few complaints about staff not being trained to handle complaints or reception not answering the phone promptly, overall guests rave about the friendly and polite service staff, who know their job very well and are very attentive to guest's needs. In short, the staff at Temple Tree Resort & Spa are amazing and will make your stay truly memorable.
Yes, Temple Tree Resort & Spa has pool(s) that belong to one or more of the following categories: Infinity Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Temple Tree Resort & Spa.
No, Temple Tree Resort & Spa doesn't allow dogs.
Yes, parking facilities are available at Temple Tree Resort & Spa.