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Summary of reviewsThe Crowne Plaza Minneapolis West, an IHG Hotel, is known for its exceptional customer service and friendly staff. Guests have consistently praised the hotel staff for their courteous and attentive service with many noting the warm welcome they received upon arrival. The desk staff are particularly helpful and prompt, while John the bartender is highly regarded for his hospitable demeanor. Although there were a few isolated negative experiences with the evening and front desk staff, the majority of guests had a positive experience with the hotel staff. Overall, the staff at this hotel are polite, capable and always willing to go the extra mile to ensure guests feel welcome and comfortable.
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